5/5
I have been with Bridgfords now for over 3 years , they have always been polite and ready to help with eny situation π π β¦
Agent replied Β· 12 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
Trusted Agent profile Β· Chorley
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804 reviews across 2 platforms
16 / 18 High Street, Chorley, PR7 1DN
Bridgfords Lettings's office in Chorley, at 16 / 18 High Street, is rated 3.4 out of 5 across 804 reviews on two platforms, including 370 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Bridgfords Lettings won in 2026.
The Trusted Agent 2026 results for Bridgfords Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chorley office, from every platform, shown as written. First names only.
5/5
I have been with Bridgfords now for over 3 years , they have always been polite and ready to help with eny situation π π β¦
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
Georgia brilliant
I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean
5/5
Very professional & helpful staff. Talked me through each stage of the buying process & were always there to resolve any queries I had. Always kept me updated. Would definitely recommend to anyone wanting a helpful, pleasant & courteous service.
Great to read that you found the team at Bridgfords in Chorley where very professional and helpful. It was brilliant to be able to read how supportive the team was throughout the purchase and that you would definitely recommend the team to anyone wanting helpful, pleasant & courteous service. Thank you for your 5* review! Kind regards, Scott
5/5
Very good service from all the staff would use again when required, very impressed.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Louise and Emma provided a brilliant service when we sold our house with Bridgfords. Gave excellent advice and sold it within 2 weeks. Kept us informed and upto date throughout the selling process. Would highly recommend this company.
Thank you for your 5* review of Bridgfords in Chorley. It is great to read that our team sold your house so quickly and that you would highly recommend our team to others. Kind regards, Scott
5/5
As a buyer, very happy with the service, weekly updates on the progress of the purchase were much appreciated as was the fact that they acted promptly and swiftly to answer any queries, highly recommended
Thank you for your great 5* review and feedback! It is great to see that you would recommend our hardworking team to others. Kind regards, Scott
1/5
Worst letting agent ever Wakefield branch
One of the worst estate agents to deal with when we rented a property. The Wakefield branch staff were awful to deal with and made us feel like liars. We are currently going through a complaints procedure with them and they are withholding our deposit due to the fact that they are incompetent and got paperwork incorrect. I hope the landlord has learned a valuable lesson using them!!
1/5
Avoid at all costs!
Avoid at all costs. Untrustworthy, deceitful, unprofessional members of staff at the Hazel Grove Bridgfords Store lead to upsetting experience for myself and my partner whereby a member of staff dealing with the sale of our property beat us to the purchase of another property after building rapport with us and saying how lovely the estate was we were moving to. Conflict of interest at its finest. AVOID!!
5/5
I have been dealing with Louise at Bridgfords for 2 years now and I always find her and her team very proactive and helpful. I always recommend them to family, friends and colleagues. I appreciate their honesty.
Thank you Dan for your glowing 5* review of your experience over the last 2 years with Louise from our team at Bridgfords. Thank you for your recommendation, best wishes, Scott.
1/5
Rude
Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow
1/5
Not the best experience over a two yearβ¦
Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.
3/5
Bridgford Didsbury was ok
Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies
5/5
Really smooth process that the team at Bridgfords really helped with, would recommend
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Great selling experience. Professional, friendly, regular updates.
Thanks for your kind comments and 5* review!
5/5
We found Bridgfords very professional and responsive during the purchase of our new home. We would not hesitate to recommend Bridgfords Estate Agents.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
I want to let you know that I amβ¦
I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.
1/5
Terrible customer service, will happily take your deposit but never give it back
Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told itβs the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)
1/5
Unprofessional
I called Bridgfords this morning to book a viewing on a house added to rightmove today. I was passed to Steph who started the conversation with "whats happened now" ?????? She was reluctant to book a viewing so i didn't. Rude, abrupt & unprofessional. Id suggest not talking to people like you know them and do your job which is booking viewings.
1/5
Worst estate agents I've used
Bridgfords Newcastle are unorganised and only tend to communicate with you when it is in their interest. They can be very difficult to get hold of once you moved in.They charge a fortune to renew the tenancy and remain in the property then when you decide to move out of the property, they charge if you need a reference from them for your new property.Would definitely not recommend!
1/5
Terrible customer service
Terrible customer service - they do not get back to you. They also cannot market houses - we have had no viewings since being on the market with them for 4 months.
5/5
Landlord services
Bridgfords Manchester branch The Hacienda, good name, have let my property for about 8 years, they are always quick to sort out repairs remind me when EPC is due and electrical safety cert and to find good tenants and do all the hard work to vet tenants so I comply with all letting laws to make my life stress free. Really good letting agents.
5/5
I have purchased a house through Bridgfords everything has been excellent. Jane has managed the sale and gone above and beyond. It couldnβt have been smootherβ¦ Very happy thankyou.
5/5
Great service from the team. Very pro active throughout the sale. Liaised really well between us and the purchaser to make sure any issues did not hold up the sale. Highly recommended.
Thank you for your fantastic 5* review of our dedicated team. Best wishes, Emma
5/5
Bridgfords Hazel Grove
A professional, knowledgeable and proactive letting agents, have used Bridgfords for many yearsβ and will continue to do so. Louise and Sue deserve a special mention for their attention to detail and service beyond their job requirement.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bridgfords Lettings, Chorley won Platinum; Bridgfords Lettings, Altrincham won Trusted Agent.