Every review we hold for the Chorley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleLet a property via Bridgfords, what a mistake. Initially they were ok but soon starting overcharging for repairs which meant that in the end I arranged my own repairs at a more realistic price despite being charged a premium fee by Bridgfords. They also took ‘fees’ for unnecessary work, like a HMRC return which was completely incorrect and not required. I managed to get this fee refunded after consultation with my accountant. Rude staff and you can’t even talk to the accounts department as they don’t take calls !! You rarely speak to the same member of staff twice. The tenant was really fed up with their service too so all in all a bad experience. I would not recommend there are much better letting agents out there.
Jane · 14 June 2018
Agent replied · 12 June 2024
Hello Jane,
Thank you for taking the time to leave this review.
I am very sorry that the recent service has not met your expectations. Please be assured that Bridgfords are continuously looking at how we can improve our customers experience with us and all feedback is taken extremely seriously.
Thank you for bringing these points to our attention. Please could you provide the details to the customer care team who will look into this for you customercare@countrywide.co.uk.
Many thanks again. Kind regards, Regan.
★★★★★ 5/5
GoogleMy parents in law have just sold through this office and because they work I away, I dealt with everything for them . I have to say I was so impressed by the service that I am leaving a review! Thank you so much to you all as you really went above and beyond to get a sale and kept us informed at every milestone! I have dealt with a few estate agents in the past and I have to say you guys really stand out from the rest!! I felt that you were working for us and your communication was spot on ( something that is rare in my past experiences ) so thank you especially to Louise and Emma you are a credit to your company!!
J · 14 June 2018
Agent replied · 12 June 2024
Hello,
Thank you so much for your fantastic review! I'm delighted to hear that everything ran smoothly and that the team kept you updated every step of the way. It sounds like they really looked after you!
Kind regards, Chris
★★★★★ 5/5
GoogleI recently put my house on the market with Bridgefords at Chorley and was very impressed with the service they provided. They offered good advice and listened and acted on what we wanted. They carried out all the viewings at our property; organised an open house event (where perspective buyers were given appointments for viewing) and kept in regular contact, updating us and giving feedback. If I ever need an estate agents again in the future I would definately return to Bridgefords and can wholeheartedly recommend them.
Joanne · 14 June 2018
Agent replied · 12 June 2024
Fantastic Joanne that you were provide with such a brilliant customer experience from our Bridgfords team in Chorley. I will make sure that all your kind words are forwarded to the whole team any I would like to thank you for your amazing 5* review and recommendation! Best wishes, Scott.
★★★★★ 5/5
GoogleLouise and the team handled the sale of my property smoothly from start to finish. Within a week of me advertising I had an offer which I accepted, this was after two months of zero interest on Purple Bricks. Communication was excellent throughout and I was kept up to date on all the proceedings of the sale. Would definitely recommend to anyone wanting to sell!
Anita · 14 June 2017
★★★★★ 2/5
TrustpilotI wouldn’t recommend
I wouldn’t recommend. They set you up with an energy supplier even though you withdraw from an application. I didn’t even sign the contract and they raised an account without my consent. I had to be on the phone for almost an hour to close an account I didn’t even set up which will take 6-8 weeks with OVO. The staff at Stockport are lovely but I got spoken to like I was a child when I called up asking why this happened by Katherine when in the past she’s been nice. I don’t recommend Bridgfords. 👎🏾
Nicole · 15 December 2023
★★★★★ 1/5
TrustpilotIn 3 months I did not have one…
In 3 months I did not have one proactive call from the Knutsford branch. Indeed when we cancelled the contract they left all the listings up for 2 weeks and only took them down after I chased them
Simon · 3 September 2025
★★★★★ 1/5
TrustpilotTerrible communication!
Terrible agency in Leeds!! Terrible communication!!!Been booked for viewing, saying tenant not free and postpone to next day. And then next day no show again, when I call they said tenant not free again and need to postpone to the next day again.. on the 3rd day once again they cancelled my viewing saying the property was taken.. without telling.I do understand flat/house goes fast, the problem is they are time wasters and never notice u when situation changed! All three days i have to find out myself the viewing booking was cancelled..... I do not live in city center and need to spend time and money to travel to viewing.. and the staff who pick up the phone is really rude and unprofessional! They have so many excuses.Luckily we didn't work with them i guess. If we did rent from them, can't imagine how disaster it will be. Be ware of!!!
Stella · 8 December 2023
★★★★★ 1/5
TrustpilotRude staff
Staff from their Manchester office made an unsolicited call to me asking if I would move my property to their estate agent so they could market it for me. When I declined. He preceded to pressure me. When he wasn’t going to get what he wanted, he decided to insult me and drop the phone on me. I called back requesting for an apology, but the lady I spoke to tried to cover for the rude guy. Avoid this company, they are no good.
Michael · 6 December 2023
★★★★★ 1/5
TrustpilotAvoid.
Avoid.Politely & calmly registered a complaint within the Penketh/Westbrook Warrington branch after our doorbell camera recorded a Bridgefords employee needlessly verbally insulting us whilst at the front of our property. All members of staff informed have been dismissive & even whilst we have the evidence no formal apology has been given by the member of staff involved. I find the lack of accountability on a basic decent human behaviour level to be rude, unprofessional & has made our experience with Bridgefords unpleasant.
Mrs · 28 November 2023
★★★★★ 5/5
GooglePut my Bungalow up for sale with Bridgfords and am happy to say what a fantastic service they provided . From the initial valuation to the final sale nothing was too much trouble, keeping me informed all the way of viewing progress, feedback from viewers and up to date once an offer had been made. I would recommend their services tMy thanks must go to Simon and Tracy for all their hard work and of course to Louise the bubbly Manager of the Branch who will make you smile with her personality. Apologies to anyone i have missed who did any work on my sale, just a big thanks to you all
Stephen · 14 June 2017
Agent replied · 12 June 2024
Hi Stephen, Congratulations on the sale of your property! The Bridgfords team in Chorley aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will make sure your wonderful comments about Simon, Tracey and Louise are all passed along to them and the entire team at the branch. Many thanks.
★★★★★ 5/5
TrustpilotA lady named Lisa (Bamber Bridge…
A lady named Lisa (Bamber Bridge Branch) could not have been more helpful going that extra mile to help us look for a rental property for our parents. Thank you Lisa. I hope she gets the recognition she deserves.
Dawn · 20 May 2023
★★★★★ 5/5
TrustpilotShout out to Ruari
I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!
Leigha · 6 September 2023
★★★★★ 5/5
GoogleReally great service from Bridgfords. Sold my property on Buckshaw Village within two weeks of listing it. Emma communicated with me weekly through to exchange and completion and was instrumental in chasing solicitor's and third parties to progress the sale. Great service from day one, professional, courteous and on the ball! Many thanks 😊
Julian · 13 June 2023
Agent replied · 12 June 2024
Thank you for amazing your wonderful 5* review and your kind words! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotA one star rating is too good for this…
A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.
Jane · 1 August 2024
★★★★★ 5/5
GoogleCouldn't recommend the service we received highly enough. The vendor's solicitor really held things up, but Louise and her team were constantly chasing her. Absolutely fantastic!!
Matty · 13 June 2020
Agent replied · 12 June 2024
Thank you for your wonderful 5* review! Your kind words will be made known to our local team. Best wishes, Scott
★★★★★ 5/5
TrustpilotThank you Bridgfords didsbury for all…
Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)
Chris · 10 February 2026
★★★★★ 1/5
TrustpilotConfusing marketing
There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!
Mrs · 23 October 2023
★★★★★ 5/5
TrustpilotAneeka in Sale, Manchester.
Aneeka in Sale was very helpful, welcoming, and knowledgable during our appointment yesterday. She arrived promptly, and was passionate in ensuring great customer service was provided, including assisting us with measurements.
Maisoon · 5 November 2023
★★★★★ 1/5
TrustpilotAvoid Like The Plague!
If you are looking for a professional, hassle and stress free service from your estate agent then steer well clear of Bridgefords (Culcheth Warrington).
Tony · 21 December 2025
★★★★★ 5/5
GoogleWe recently sold our house with Bridgefords Chorley and were very happy with the service we received. The hard work from Emma and Louise helped us achieve a price we were happy with and the photographer made the house look fantastic in all the marketing. We had some problems with our onward purchase but Emma helped chase and move everyone along and we ended up completing a lot sooner than expected, thank you!
Jennie · 13 June 2020
Agent replied · 12 June 2024
Thank you Jennie for your 5* review of the great service you received the Bridgfords Chorley team. Best wishes, Lucy.
★★★★★ 5/5
TrustpilotJust over a year dealing with house…
Just over a year dealing with house sale, took 4 buyers to achieve each pulling out for various reasons. Very patient and communicative throughout whole process. Staff always very professional and helpful. Would recommend Cheadle Hulme branch.
MLucas · 27 May 2023
★★★★★ 1/5
TrustpilotBridgford's Halifax
We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.
Andrew · 5 October 2023
★★★★★ 1/5
TrustpilotWell... AVOID LIKE A PLAGUE
Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.
MARIA · 3 October 2023
★★★★★ 5/5
TrustpilotThank you so much to Lyndsy McGlade at…
Thank you so much to Lyndsy McGlade at Bridgfords in Chorley - absolutely fantastic service from start to finish - couldn’t have asked for better. Incredibly professional & speedy letting of our property - went over and above to get the job done. Highly recommend!
Jessica · 3 August 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
