Chancellors Chipping Norton reviews

★★★★★ 1/5

Google

Our experience with Chancellors has been absolutely terrible. One of the main issues was communication. They weren't passing on messages between us and the sellers effectively, which led to a lot of delays and confusion. Our purchase kept being delayed by the sellers and Chancellors' communication primarily consisted of calling and emailing us regularly implying we were causing the delays and asking if we were ready to exchange yet. This in particular was very unhelpful and made a stressful process a lot more hassle than it needed to be. Communication within the team was also lacking, with no one seeming to really know what was going on. They would always say they'd spoken to the sellers and everything was progressing well, but after several months of delays it was very hard to believe anything they said. By the end, we were very close to pulling out, and the only reason we didn't was because, while viewing another property, we found one of the other estate agents in the chain and within a day they'd helped us get to point of exchange. On top of this, Chancellors advertised the property as "chain free" but very soon after we'd had the survey done they told us the sellers were joining a chain. They refused to tell us anything about the chain, except the length. Positives: It was easy to arrange the viewing (although Alice didn't know that much about the property, and couldn't show us the garage). We would definitely NOT recommend buying a house being sold via Chancellors! They make it a lot more hassle than it needs to be. -- Update -- I received a call from a director at Chancellors today. He said he was asking for feedback and this call was part of an investigation he was doing as a result of my review. Unfortunately, he seemed more focussed on damage control than genuinely trying to improve. Several times he indirectly suggested I might consider changing this review because - he said - they were concerned it might affect business. I gave him half an hour of my time, explaining everything I’d put in the review. Towards the end he appeared to have realised his approach wasn't working and kept trying to wrap up the call, rather than really listening to my feedback. Not once did he ask for suggestions or what they could have done differently. He would, however, like me to tell you that the fact they didn’t have a garage key during the viewing wasn’t really their fault - it’s actually on the sellers. He’d also like me to point out that the change from no chain to chain was also entirely on the sellers and nothing to do with Chancellors. He did agree though that they’re paid by the sellers so will always act in their best interests. Make of this what you will! Based on my personal experience today I would suggest that Chancellors only care about your experience as a buyer when they think it might affect their bottom line. I do however hope this was a genuine attempt to improve, but sadly I don't feel like it was.

Corin · 20 March 2022

★★★★★ 5/5

Google

After having a very protracted and unsuccessful attempt to sell my deceased fathers property with A.N Other local estate agent we went to Chancellors. The team couldn't have been more different, being helpful, knowledgeable and proactive, with special thanks going to Alice and Joanna, who did a fantastic job of getting us a quick sale without resorting to reducing the price. They made the whole process, from listing the property right through to completion of the sale, as painless as it could be. Highly recommended.

Phil · 20 March 2022

★★★★★ 5/5

Facebook

I've worked with Jenny, Kate and Lauren at Chancellors on a number of letting properties and they've shown outstanding sense of proficiency. Very good with customer services and have always looked after me as well as tenants I represent. Thanks girls. Keep the good work up!

Jose · 22 November 2016

★★★★★ 5/5

Facebook

Austyn Green is our property manager, he has been so professional and helpful with a recent issue and is always very responsive whenever we have needed him. His customer service is excellent and he is a credit to the company ??

Olivia · 16 August 2019

★★★★★ 5/5

Google

Excellent viewing with Juliette. She really knew the property and had the answers to all our questions. She should go far in the industry with a very happy and friendly disposition.

Barbara · 20 March 2025

★★★★★ 5/5

Facebook

Tom From chipping Norton was easy to deal with, friendly and most of all not pushy!!!! He helped us along the way and made it a lot easier to go through the moving process. Would recommend Tom as well as other members of staff!

Holly · 5 December 2016

★★★★★ 4/5

Google

Great experience with Chancellors - especially with Aysha who understood our buy side objectives and was always available and always quick to respond.

Ben · 20 June 2025

★★★★★ 5/5

Google

Gracy was friendly and efficient!

Aidan · 20 March 2024

★★★★★ 5/5

Facebook

Have been in work contact with Chancellors for the past few months and I have a great experience, never had any problem, Nicola Ferguson is amazing and make communication very efficient and smooth. It's a pleasure to work with them! Highly recommended.

Virág · 10 November 2017

★★★★★ 5/5

Facebook

I had Miss Lily Sines dealing with my case. she responded quickly and solved the issue in the best way.. She is very is friendly, supportive, efficient and experienced thanks to Chancellor for including Miss Sines in their team

Tara · 25 September 2019

★★★★★ 5/5

Google

Chipping Norton Rotary Club would like to thank the staff of Chancellors Chipping Norton, especially Sales Manager Patrick, for the generous support given in providing signage for the recent very successful Town Festival and Queen's Birthday celebrations. The signs helped to bring in the crowds, despite some initially bad weather, and many local charities will benefit from the funds raised. We are most grateful for the sponsorship given by this community spirited company.

Nicholas · 20 March 2017

★★★★★ 1/5

Facebook

I moved into a flat recently and chancellors lied to me about a number of things, my flat is £750 a month plus bills. They said there was heating and gas connected and they lied, multiple times in writing, they also forgot to write in tenancy that they gave my neighbours upstairs a key to my property to access my flat whilst I'm out, they lied about this over and over again until the neighbours actually locked me in my own flat because they 'arent comfortable with my background and me being on benefits' (one of the male students was caught peering through my window as I changed and weirdly chancellors have tricked me and caused me to be completely suicidal due to what they have done to me, I got this place in seek of refuge and chancellors EXPLOITED me.

Graham · 4 May 2021

★★★★★ 1/5

Facebook

We had a viewing booked on a property in chalgrove 2 weeks ago - we had arranged childcare and were on our way to the viewing to then receive a phone call from the branch saying the viewing was cancelled as the property was already under offer and had been for over 2 weeks - when I asked why they accepted our viewing request they couldn’t give me an answer. Over the next couple of days I phoned up multiple times about visiting other properties they were listing, and was always told “I’ll get someone to call you back”. Never heard anything. Would absolutely avoid this estate agency. Totally unreliable and unprofessional and wasted lots of our time. Luckily we’ve found a gorgeous new home with another agency

Abbie · 4 May 2021

★★★★★ 5/5

Google

I had a very positive house viewing with Julietta who was super knowledgable about the property and went above and beyond to get me the information I needed.

Henry · 20 March 2025

★★★★★ 1/5

Facebook

Didn’t have the best experience with these agents was interested in a property that has been withdrawn! But was interested before the property was withdrawn but i called them countless of times to arrange a viewing with no luck ??

Joshua · 16 January 2018

★★★★★ 5/5

Facebook

Jayne Morris - Jayne first dealt with the letting of my house when she worked in Kington Office but then she moved to Chancellors head office but I am very pleased she is still looking after my property as I am more than happy with how professional and courteous Jayne is. Any matter arising with regards to my property is always dealt with immediately and I know I can rely on Jayne.

June · 19 October 2017

★★★★★ 1/5

Google

Extremely disappointed with the communication, over 30 unreturned phone calls, no updates, and out of date information given often when we were contacted. As buyers, we ended up having to do a lot of the leg work. The poor seller wasn't made aware of their obligations, leading to them having to leave work to provide documents on more than one occasion, that should have been organised months before. As people, I always thought the Chancellor's staff were trying to be helpful when we managed to contact them, but the unacceptable levels of communication made a no chain purchase take 51 weeks from when the offer was first accepted. Due to Covid19, we were prepared for delays, but I do not feel that this excuses months at a time without correspondence.

Richard · 20 March 2021

★★★★★ 5/5

Google

Our agent Sam has been very proactive, helpful, clear and professional getting our property listed for sale.

Per · 20 March 2023

★★★★★ 1/5

Facebook

My review is specific to the lightwater branch. Bad mannered, unprofessional and incompetent are the words I would use to describe the staff. They found me buyers back in June who have still not signed their contracts along with the buyer at the bottom of the chain. There are 4 others in the chain above and we have all signed and are ready to exchange contracts. The managers have not replied to the last 2 emails I sent asking them to get this resolved. The whole process since signing up with them has been far from satisfactory. Wrong price on the house, wrong details and a complete disregard for me as a customer. The manager, in particular, seems to think it is beneath her to deal with customers once they have signed up. I have never dealt with a company before who refuse to answer emails from their customers. My job involved dealing with estate agents and in 15 years I never came across behaviour like this. I wish I never signed up with them.

Mary · 22 February 2021

★★★★★ 5/5

Facebook

As a landlord who uses the services for Chancellors for Property Management ; the services provided by South East property Management team has been excellent. The services of Ms Isabelle Jakovljevic in particular has been splendid. Her services with respect to my Property Management has been great. I have been with Chancellors now for over 5 years and my overall experience has been very good. Radhika Vinod & Vinod Ramaseshan

Radhika · 16 February 2018

★★★★★ 5/5

Facebook

I want to thank Adam Lewis for his excellent work!! He was truly helpful and caring and made the process of moving in so much simpler and enjoyable. He made my experience with chancellors great! Thank you once again!!

Sónia · 16 November 2016

★★★★★ 5/5

Facebook

Lucy Harcup has been very accommodating with my request. She was also very prompt in getting back to me. Appreciated her efforts! Hopefully would be able to find a property suitable for us soon. Thanks.

Geztel · 3 November 2019

★★★★★ 1/5

Facebook

This company seem to think they operate by different standards than other estate and letting agents. Had a bad experience when purchasing our home through them as they would not take our house off of the market until the moment we exchanged. And now trying to rent a property through them, they delayed getting back to me for so long the house I was interested in has been let and they wouldn't consider me anyway as I am reliant on my ex husband to pay the rent as I am a stay at home mum with 2 small kids despite other companies being happy with him as a guarantor. Would never deal with this company again.

Emily · 13 October 2020

★★★★★ 1/5

Facebook

AVOID. Absolutely terrible service. 4 days before I was due to move in to a property which I had already paid a deposit and first month’s rent for, as well as having signed a contract, I was told the property had been sold so I could no longer move in. I was never even informed that the property was up for sale. This was over a week ago and despite phoning every day and speaking to 6 or 7 different people at Chancellors I have still not been refunded any of my money!

Poppy · 7 September 2020