Chancellors Chipping Norton reviews

★★★★★ 1/5

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My sister put a deposit and first months rent of £1130 on a house to rent (also signed a contract) , 4 days before she was going to move in they told her the property had sold, they did not inform her the property was even for sale. They still haven’t refunded her any of her money which they said they would in 3-5 working days (now been well over that) She has now had to use all of her months wages for the deposit and first months rent on another property (with a decent estate agent) and has informed them of this and they just keep fobbing her off! Absolutely disgusting company! AVOID

Sophie · 7 September 2020

★★★★★ 1/5

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Absolutely useless in property management. I’m not sure what service I’m getting for the astronomical fee they’re charging but I’m starting to think I can do a better job managing the property myself from Australia. It’s taken Chancellors 3 months to get a gas safety certificate passed and with poor communication to contractors, it’s costing me more money because guys turn around up to the property “without the right part” for the job. High staff turnover is also a sign of the rotten culture. Avoid this firm like the plague.

Gerrit · 31 August 2020

★★★★★ 5/5

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Good experience! Your staff Rebecca Joel is excellent. She is professional, respectful and very helpful in ensuring that everything goes well from the agreement preparation to the day we move in to the new accomodation. Great service!

Ririh · 7 March 2018

★★★★★ 1/5

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Very unreliable. Have been waiting since this morning for a call back for a key code to a new property for my uncle to move into. We have spoken to various employees who have promised to be in contact but to no avail. We are currently sat outside his now previous property with removal vans packed and ready to go to the new property. He had to vacate his property by 12pm today he is 72 and now homeless. We have visited the office in Brecon and that is also closed. We are disgusted with the service or lack of that has or in this case not been provided.

Polly · 9 August 2020

★★★★★ 5/5

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This is the first time I have dealt with Chancellors, they provided us with excellent customer service a good properety,I would like to say a big thank you to Joanna Mawson for being very helpful and organising.

Dóra · 19 February 2018

★★★★★ 5/5

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I would like to give a special thanks to Chenge Dziya for making my move so much easier. Her professionalism is second to none and has always managed to help me with queries I've had since moving into the property. Chenge has always managed to help me really quickly and has always gotten back to me within the promised time frame. A big thank you for all if your help.

Alessandro · 15 November 2016

★★★★★ 1/5

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o whom it may concern, I am not used to giving this kind of review or writing at all because I believe that we can all make mistakes. But I think there are mistakes that cannot be made 3 times. A month and a few days ago exactly I started to fill out the documentation to acquire a house with Chancellors. They called me very early every day and they were always very aware of what I needed. It took me a week to fill out the form and send all the documentation. The landlord approved us and only our references were missing. They sent us the contract for 25th June and we are supposed to have the house that day. They called me and told me that at 11:30 am on the 25th we would meet at the house to hand over the keys. On Tuesday 23rd June they emailed me to tell me that unfortunately they have to delay the day of moving because we did not have the complete references. We accept that and delay the day to 1st July. On July 1st we were told that it was impossible to move in because the Landlord had withdrawn the application due to our references and 3 days later an email arrived saying that our references are correct. On July 2nd the girl from the agency called me and told me that she has another house that we do not need anything else. That we do not have to worry at all and that she was going to take care of everything and we could move on 9th July. As we were supposed to move on 25th June. We paid rent and deposit on 22nd June and from that day everything was delayed. We thought because they were just putting everything in order but each time we were delaying and delaying more and more. We are on July 7 and the only thing I have done is try to call them and speak to the person in charge but they tell me that at the moment they cannot speak with me. Another very relevant point is that Lucinda Sturla the girl from the agency no longer works there since July 4 and now the manager was Olivia. I am trying to communicate with Olivia from that same day, July 4 and it is IMPOSSIBLE. I spoke to the manager, John and he says he can't do anything because he doesn't have the letting department. What type of company does this to its clients who HAVE ALREADY PAID AN INCOME AND A DEPOSIT OF MORE THAN 2,600.00 POUNDS? The MASSIVE PROBLEM is that at the moment I am on the street because I am supposed to sign a contract for June 25 and then for July 1 and THERE IS NO ANSWER. I left my house on the 25th because the contract ended. This agency takes money from you and does not care about you. This is unheard of and disrespectful to us. Now I am trying to get my money back for two days and I don't get a response. Finally I decided to take legal action and go to lawyers because it seems disrespectful to me.

Laura · 7 July 2020

★★★★★ 5/5

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Francesca Deacon has been dealing with my rental and has been superb throughout. She resolved all issues very quickly and was always very responsive to emails and replying to phone calls. Very good service.

Andy · 1 October 2019

★★★★★ 5/5

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I am using my daughter's account for this review. I would like to say that in my property search since March I found Alice Rench the most helpful, professional and pleasant person to deal with out of all the agents I encountered on the way. Although, I am buying from another agent she stood out for the aforementioned reasons. Thanks Alice, all the best! Anita Taralrud.

Tania · 28 July 2019

★★★★★ 1/5

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Totally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!

Richard · 8 November 2017

★★★★★ 5/5

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I have had nothing but amazing experiences with Chancellors and especially Casey Gramson, she is always prompt and professional. nothing is ever missed and I am very happy with all of Casey's help

Romy · 3 October 2019

★★★★★ 5/5

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I would just like to say a BIG thank you to Scarlett Harrison, Property Manager, for all of her excellent and prompt service in regards to my recent contract extension. The communication was very thorough through every step and I greatly appreciate it. In addition in the past when I have had queries she has always been efficient and happy to help which is very reassuring. Thank you.

Leslie · 2 October 2017

★★★★★ 5/5

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I am using my daughter's account for this review. I would like to say that in my property search since March I found Alice Rench the most helpful, professional and pleasant person to deal with out of all the agents I encountered on the way. Although, I am buying from another agent she stood out for the aforementioned reasons. Thanks Alice, all the best! Anita Taralrud.

Not · 20 March 2019

★★★★★ 5/5

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I will like to thank Casey Gramson for her FANTASTIC work managing my property. She is always helpful and returned all phones calls and emails same day. She is highly talented. Silvia Clemete

Silvia · 30 July 2019

★★★★★ 1/5

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Worst customer service. Filled up online booking form for viewing 10 days in advance. Nobody contacted for days. I have started calling them but no competent person picks up phone just promises that someone will call me shortly to confirm viewing slots. Well - noone did. Finally received an email saying the day I chose for viewings is "the busiest for Chancellors" - well it is a Saturday as it is my only off day - and they are only able to show me 1 property out of the 8 I expressed interest to view! Very disappointed.

Susanna · 28 November 2019

★★★★★ 5/5

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Julietta Day done brilliant job on Saturday, one of the best estate agents I met so far! Thank you for all your help!

Irena · 20 March 2025

★★★★★ 5/5

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Kasandra Hopkins was brilliant, despite my having canceled on her twice and when we did finally meet, she was great with my six months old grandson, who insisted on taking centre stage.

Simeone · 31 August 2019

★★★★★ 5/5

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I am using my daughter's account for this review. I would like to say that in my property search since March I found Alice Rench the most helpful, professional and pleasant person to deal with out of all the agents I encountered on the way. Although, I am buying from another agent she stood out for the aforementioned reasons. Thanks Alice, all the best! Anita Taralrud.

Tania · 5 June 2018

★★★★★ 5/5

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Emma Cotterell has been dealing with my rental. She was really responsive and helpful especially when an unexpected change in my circumstances required some out of the box thinking. Thoroughly satisfied

Wendy · 25 September 2019

★★★★★ 1/5

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Dreadful service, continuous changes in staff, failure to carry out basic instructions, continuous failure to keep records up dated, continuous failure to fully and completely inform vendors of what has or hasn’t been agreed, and ultimately to blackmail vendors to make good your failings. This is NOTHING short of disgraceful behaviour, that had our decease aunt not been such a kind person we fully would have left this run to court proceedings, comfortable in the knowledge that we would countersue for the costs and interest and that we would happily have involved media at the most valuable to Chancellors point…locally, whilst defending / countersuing. At no point has Chanellors managed to even reply to questions / respond to complaints (and there is a very long list of them) nor unfortunately have Chancellors apologised to us, and the costs incurred by their numerous changes in staff, failure to comply to instructions or update staff etc, has ultimately cost a charity well over £1700! Disgusted

Dinah · 6 July 2018

★★★★★ 1/5

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I really don't know what wrong is with this company. First nicely they contact you, and later they don't pick up the phone or reply for messages. They keeps flats to rent which are not available any more. Someone could tell me for what are you keep them then? I can understand mistake but is not first time when I caught a contact with your Agents and I'm getting ignored. It's not nice especially when you earn money for helping them. No recomend

Marta · 9 April 2018

★★★★★ 1/5

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Horrendous lettings agency. It's been over 5 weeks since I've moved out and my deposit hasn't been returned, despite many promises that it will. All the agency fees and where do they go? You get dismissed at every opportunity - even by managers. The start of my tenancy should have been a flashing red light with changing the moving date around and the lackluster approach. If I owed them money there is no way this would be dragged out. Do yourself a favour and AVOID AT ALL COSTS!

Jennifer · 4 April 2018

★★★★★ 4/5

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Excellent customer service! Georgia Onions helped me with my rental property, she kept me up to date and confirmed everything via email we agreed on the phone. Only one negative, due to management availability during the upcoming bank holiday weekend, I needed travel 160 miles to get my passport verified prior to the move in - this wasn’t the best experience, but at least the team was apologetic about the issues and thankfull after I popped around with the required ID. Fingers crossed there will be no issues on the move in day.

Zsolt · 22 March 2018

★★★★★ 1/5

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This is the worst property management group i have ever seen. They mis-sold the agreement with tenant, by not disclosing the matter in full, and later cause a lot of trouble to tenant. I would suggest not to sign up property managed by Chancellors. Or if you signing up, please get all the clause clarified as they don't disclose all the terms properly. For my case they just mention tenant responsible for utilities & water in agreement as a standard clause. Never disclose a huge fixed amount of water charge applies to the property. As a responsible tenant, tried to setup water account at the beginning, however water company confirmed no account exist for that property and same informed to agent. Spent entire tenure (16 months) and nobody inform anything about water bill outstanding. 2 months after leaving the property, agent coming back with outstanding water bill part of landlord's maintenance fees, which need to be paid out. While enquiring they advised, it was not mentioned clearly to me, however this is outstanding water bill need to be cleared in time. I would have not signed the agreement at the first place if this was clearly mentioned to me at the beginning. So must say, stay away from this company.

Biswajit · 20 March 2018