Seal Bay Resort reviews

★★★★★ 1/5

Trustpilot

I am really appauled by this company

I am really appauled by this company. I have spent £500 on booking this holiday for new years eve only to find out 2 weeks before that you need to pay £45 pp £25 kids on top of the £500. there is 5 of usnothing was mentioned about that when booking I wouldn't of booked as the would cost us nearly £700 for a 3 days holiday and that's without spending money. I paid £260 in October so you would think doubling the price it would be included. They wouldn't give me a refund and wouldn't let me move the dates only to a date in 2023 which my date I'm there is the last day of 2023. What an absolute joke. Staff on the phone were rude and absolutely no help. Also to top it off the white horse is shut which they never informed people so the kids are going to be absolutely bored stiff.

J · 29 December 2023

★★★★★ 1/5

Trustpilot

horrendous cove

I have been attempting since the 4th of january to leave the park, i do not get an up to date statement i have emailed staff and their line managers and their line managers with little or no response. I have been sent other peoples personal and financial information in error, have organised a collection to be told its not possible........what can i do now do not buy a caravan here it will be a huge mistake

John · 20 February 2024

★★★★★ 1/5

Trustpilot

Not a very accommodating caravan park!

Went to this resort and booked 5 caravans as we were a big group. We arrived in the park around 3pm so we can have a look around the area.First hiccup was the fact that our caravans were sooooo far away from each another. This was not what was previously agreed. We spent most of our time “caravan hunting”.Check in time was 4pm so we waited and that was okay. Around 4pm we went to our respective caravans. One of the caravans (507) was filthy, obviously not been cleaned in preparation for our arrival. So we called reception and they sent a team to clean it. But because we were waiting out in the cold with kids with us while they were cleaning, I had to ask if they could move us to a different caravan instead. They agreed to do this. So we went to reception again, which was far away and got our new keys.We arrived to our new caravan (Nab36) and it was cleaner, so we started unloading our stuff, however, upon checking the rooms, the sheets were not changed. Some of the beds did not even have sheets on them. So we had to call reception again who sent another team to do the beds.At this point, it was already getting dark and we have not had dinner yet. So we just had to wait for the beds to be made. The team started removing the old sheets. But to our surprise, housekeeping came out of the room and said, “THESE ARE YOUR NEW SHEETS, WE HAVE REMOVED THE OLD ONES, JUST PUT THE NEW ONES ON YOURSELVES, WE HAVE TO GO TO ANOTHER JOB”.Who does that???!!! Your housekeeping obviously cant keep up with how many caravans you have.On our second day, 2 of the caravans ran out of gas as well and it took hours for it to arrive. They couldn’t cook dinner or take a bath and had to go to another caravan (which was far) to cook their meals and bathe.A day before our arrival, we rang security to ask if we could put up a gazeebo beside one of our caravans so we can at least have one common area where we can gather, the supervisor agreed as long as we remove it at nighttime. But when we started putting it up on the second day, security passed by and asked us to take it down and said it wasn’t permitted.This is not a very accommodating caravan park if you ask me!

Ara · 25 October 2023

★★★★★ 1/5

Trustpilot

Missing clothes

We stayed at my company's holiday lodge at drimsynie in June 2023 We had a wonderful time in the lodge! We found the reception staff when we found them not very Friendly but didn't let that bother us We didn't use it again ! Unfortunately when we left the lodge after a week when packing we stupidity left some clothes in the main bedroom wardrobe when we realised after a long journey home tried phoning drimsynie it took us nearly two weeks before anyone answered also emailed but no answered then finally one day I rang and someone answered I was in shock but the girl I spoke to said they had been found and put in lost property then we had the problem of getting them posted back I offered to pay any costs even the company I work for who own the lodge said to post back and bill them but still no one could be bothered I have never come across such bad customer service it's non existent! I emailed them to say a colleague was going there in September and would collect when they asked for them they now can't find them I have spoken again to reception and spoke to someone who said they were there in a cupboard but hasn't got the key and would call me the next morning and gave me her email address not surprised but no phone call and blocked email! I'm assuming my clothes aren't there anymore and have been taken that is why I can't get answers what a shocking unprofessional company you are I would like my clothes back and the general manager to sort it out and the staff on the reception ?

Avalyn · 24 October 2023

★★★★★ 1/5

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My holiday has been cancelled a second…

My holiday has been cancelled a second time at Medmerry . Tried to book alternatives with the team there but there not on the ball and the alternatives have now gone . This was supposed to be my third holiday with cove this year . Asked for deposit back and will go elsewhere in the hope of finding something nice not just what’s left . Disappointed .

Brian · 13 July 2024

★★★★★ 2/5

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My first time stay was looking forward…

My first time stay was looking forward to my weekend break away with friends and my son. On first impressions not to bad. Got settled in unpacked looked at the entertainment etc for our weekend while we were there. Went to evening entertainment got drinks at bar, bar staff not to bad service, went and got a seat which we couldn't really get one for all of us, looking around to only find the floor and tables etc were full of rubbish loads of empty glasses, no staff were actually going around picking up the complete mess etc which I found very shocking. Staff eventually started clearing stuff but never even finished that, the entertainment for that night was mediocre. In the end we left before midnight to back to our caravan. Morning came and I was disgusted to find most of the sofa seating was badly stained which was disappointing and could have been cleaned. No tin opener with utensils, broken catches on some windows too. The price of food etc was diabolical, I mean almost £19 for 1 portion of fish and chips, outrageous. The arcades are a rip off when you exchange your tokens, it's done in tens not single numbers so you lose out on money or prizes etc, what con. So for my overall first time visit, needless to say I will not be going back to seal Bay resort in selsey. Lucky you even got 2 stars, am only really giving 2 stars because some of the staff were friendly...

Jason · 26 September 2023

★★★★★ 1/5

Trustpilot

Over priced

Over priced. Not Dog friendly. Dog bin overflowing for 2 days. Showers old. Too packed. Site too large. Pitch is rough uneven and trip hazard. Very rough stones walk ways. Will never visit again at £50 per night for grass and electric. Total rip off

Andy · 17 July 2022

★★★★★ 1/5

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I am an owner and was led to believe…

I am an owner and was led to believe when I made the purchase last year that it would be a smooth process if I was to ever sell back to Seal Bay/Bunn leisure. Due to starting a new role in my current job abroad next year. I reached out to Andy from sales initially who promised me he will have all this sorted smoothly and Seal Bay would buy back my caravan however I would not get what I invested but it would be a reasonable price. This was in June this year and since then I called and messaged Andy and have not heard from him at all. I then phoned the sales office and spoke with Nigel who is head of sales, Nigel asked for the settlement figure (I emailed this across instantly) and reassured me he will assist with the selling of my caravan. This was towards the end of July, I have not heard back from Nigel either.Today I spoke with Dave in Sales who told me the caravan I paid £35,000 for with veranda/decking seal bay will only pay around £7000 and that is if I am lucky. He also said if he offers anything near the 10k mark he would get his P45 from Nigel. I am now on the verge of a mental breakdown because the settlement figure is just over £26000 and with the offer made by Dave I am going to be left with a debt of £19,000. I am a single parent and cannot express the stress and fear I am going through at the moment. I am so scared and don’t know who to turn to for help so I can sell my caravan. If I had known the value of the caravan after a year would go down to nearly £7000 from £35,000 I would never have bought it. Just the thought of the outstanding is making me cry.

N · 28 August 2023

★★★★★ 1/5

Trustpilot

BEWARE SALES RIP OFF MERCHANTS

BEWARESeal Bay Sales Team are a bunch of con merchants. Don't get suckered !! Never ever purchase a caravan from these cowboys ! The long con is, they will take all the profit from your caravan. Any problems or damage caused by renters, will come out of your pocket !You get the privilege of paying for everything, they'll pay for nothing !!Yeah, they'll sweet talk you into thinking you'll make a profit. They got sale signs in all the lets. BUT, at the end of the rental year you get no money, just a big bill for utilities.Walk Away nah RUN NOW

Elise · 23 August 2023

★★★★★ 2/5

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awful experience with the caravan and…

awful experience with the caravan and customer service as my daughter woke in the night to use the toilet went to get back into bed and hit her face on the bedside table after checking the table the unit was so sharp am hadn’t been rounded off on the edges After making a complaint the unit was taken away to be checked then I was told it wasn’t sharp… I was so upset and disappointed to be made out that I was lying and the unit was never brought back to the caravan as it obviously dangerous! But I was told it wasn’t.. I will be contacting head office I wasn’t even given an apology my daughter has a big cut on her face!

Amie · 22 August 2023

★★★★★ 3/5

Trustpilot

If you want a sunbed arrive at 7am

I'll give our caravan 5 stars as a family member owns one so we had the pleasure staying in it. However my review is based on the entertainment side of things at the park. On the Friday night we decided to see what was on at the embassy. We arrived at 830pm to find no tables free and buggys blocking all walking areas. Having an 11 and a ten year old we arrived at that time due to them being to old for the annoying fun factory live for smaller children and the awful annoying bongo bingo. So if you want to get a table your have to endure that chaos. Being a huge company I'm gobsmacked at the prices they charge at the bar I wasn't expecting two pints of beer to be over £10. Secondly on the Sunday we took our girls to use the pool at the lido arrived at 9am to find all sunbeds taken by towels not people. I spoke to a member of staff stating this is unfair to be told to get there earlier or loose out to completely ignore the fact no-one was actually there as the pool didn't open till 10am. I eventually found two empty sunbeds to then be confronted by a women stating these were taken as she had saved them for friends again I complained and staff weren't interested. So cut a long story short if you want a sunbed arrive at 7am. Or have a sign up stating no reserving sunbeds!!

James · 21 August 2023

★★★★★ 1/5

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I’m so disappointed ☹️ stayed on the…

I’m so disappointed ☹️ stayed on the touring camp site at seal bay the pitches were very close together nearly on top of each other the night before we left my granddaughter was very ill we left early the nxt morning as we needed to get her home to see a dr I had no time to take the tent down before 10 am leaving time hoping my son in-laws could come later to do this I had 2 phone calls from them a lady rung saying they had to take the tent down and could not keep it there for me as there was nowhere to store it the site is massive so I had to ask them to dispose of it prices very high for camping 🏕☹️

Theresa · 16 August 2023

★★★★★ 1/5

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Safe to say we won’t be going back any…

Safe to say we won’t be going back any time soon. First night my daughter broke her nose which resulted in hours in a&e. Poor lighting at rear of caravan where the door is she was going into. They promote they have wifi which did not work and you call the customer service team you get about 5 minutes and then it cuts off so having our data on has increased our phone bill. We also had to call out maintenance each day as we kept losing hot water, it was a temporary fix until a lovely gentlemen who knew what he was doing told us the gas valve has gone. Worst thing is this issue was there before we got into our caravan. I had to take my baby home to stay with my parents as we could not wash her before bedtime. As a gesture we get a 20% refund from the holiday which does not pay for any of our wasted time and not a fun experience.

Charlotte · 14 August 2023

★★★★★ 1/5

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I was misled and sold a static caravan…

I was misled and sold a static caravan under false or incomplete representations. Unexpected fee hikes, false promises of rental income, pressure selling, huge depreciation they never tell you about, contract terms that contradict what the salesperson tells you. Now in a position to start a big group claim because they just don’t care about it.

Gina · 26 November 2025

★★★★★ 1/5

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I have sent a two page letter of…

I have sent a two page letter of complaint following a stay in September 2023 , accommodation was far from acceptable standard . Despite following complaints procedure which involved sending a written complaint by recorded delivery within a specified timescale , I have had no communication or complaints addressed . My 3 night stay cost my party over 1500 pounds so not a bargain getaway. Customer service from company non existent very very dissatisfied

Patricia · 3 January 2024

★★★★★ 1/5

Trustpilot

The biggest con of all - Seal bay

The biggest con of all ! never purchase a caravan from these cowboys Seal Bay are the biggest rip off merchants there are ! they take all the profit from your caravan and make you pay for the damages caused by there paying guest ! you pay for everything , they take the money, your caravan gets trashed they bills you to fix it ? there paying guests use all of the gas & electric , you pay for it all ? so at the end of the rental year you get no money , and a big bill for extra utilities , they should be wearing balaclavas.

Dan · 7 August 2023

★★★★★ 2/5

Trustpilot

This place used to be so much better

Came on holiday with myself and partner and our 6 children. We arrived early so decided to wait outside our allocated caravan. A cleaner spotted us and noticed we had loads of young children with us, she said I will let you in the caravan. We had booked a 3 bedroom once inside the caravan we realised it was a one bedroom, very tiny. I called reception to be informed the app had the incorrect caravan number and we was in the wrong caravan.During our stay the app hardly worked too.We was staying for 3 nights, on the 1st there was a massive fight in the car and the back of the embassy bar. This was right outside our caravan our children were so frightened by it. The following two nights my children witness and experienced a further three more fights in the embassy bar. Even in the arcade one of the security was sitting on a man’s neck my daughter was so scared she was 11 and playing the arcade, the man on the floor looked like he was struggling to breath. Security seem to have anger issues, very aggressive even to stand and watch.Witnessing this trouble made my daughter very anxious she suffers with anxiety anyways and it ruined her holiday.On return I completed the contact form via the website only to have endless calls from caravan sales saying I wanted to buy a caravan despite telling them why I was contacting the keep calling and calling.I was told endless times they will pass my complaint on and have someone contact me still a month later no contact what so ever.My children all used to love this place and used to choose it over going abroad, now my daughter is scared to return as she don’t know what will happen!And not even a response on this!

Christina · 4 August 2023

★★★★★ 4/5

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Luxury hot tub lodge hunters Quay

Stayed in luxury hot tub lodge hunters Quay staff were lovely unfortunately our 4mth old granddaughter ended up at hospital in dunnoon 2 days of the break so week was spoilt only issue we had fridge freezer wasn't working reported it twice still not working when we left had to throw all our food out was promised an email when we checked out but nothing

Amie · 23 June 2024

★★★★★ 1/5

Trustpilot

Ive had 50 years happy stays with the…

Ive had 50 years happy stays with the previous owners bunn leisure a warm welcome always awaited you clean well run caravan park brilliant entertainment nightly parking on the beach, nice food and little shops reasonable priced all over the site friendly staff now cove own it its been reduced to a dirty theme park embassy dance floor has gone to make way to prams parked everywhere the tables are so packed together ive notified the local fire safety team if there was a fire family's would not get out you would be badley injured falling over people a major fire risk its too overcrowded .no entertainment kids everywhere even at midnight my 92 year father fell over a pram in the dark ,no lighting .The beach has been replaced by a large screen tv.Decent hot food has gone also replaced by mircrowave rubbish pinged no doubt in a dirty kitchin by teenages its a dirty hovel of a place the funfair has been almost closed down its the worst ive ever seen bring back the bunn family at least they were a local family who knew what people want in a holiday instead of a overpriced american cheap theme park . i will never step near that place again such a shame killed a lovely family business .greed is a terrible thing in the entertainment holiday industry a place now to avoid please report this company to the health and safety before someone gets killed

Laura · 30 July 2023

★★★★★ 5/5

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Activity team

I went to seal Bay with a couple members of my family and we chose to do a lot of the activities. My favourites were Archery, laser tag and axe throwing. I think the activities they have here are so different and versatile it's like learning a new skill. We had absolutely amazing and very professional leaders running the sessions. For all of them we had a young man named Raeph leading our sessions and he was very friendly and funny, he was very quick and witty with his jokes, very professional and helpful and aceepting of everyone, he also has alot of creativity with the games we were playing in archery. The team is brilliant and you can see they all really get on and have fun together and include everyone in there fun. We had a man called Sam lead our laser tag session and he was brilliant he knew what he was doing and very creative with the games too. We had another man called Tom with us in some of the session who was lovely too. When booking the sessions I was welcomes with a lovely smile from a lady called Meg she was so nice and talked me into booking even more sessions and I'm glad she did because I loved them even more. The activities team are so kind and are very much worth doing!

Georgia · 23 July 2023

★★★★★ 1/5

Trustpilot

What ever you do do not Buy a new…

What ever you do do not Buy a new Caravan from these Pirates !! the whole thing is a Con from start to finish !!! they tell you , you can earn good money if you wish to rent out your overpriced caravan with Seal Bay but all you do is pay for everything ? they rent it and get the money for the rental , while you pay for there gas, Services, repairs, electricity?? hows that , and then they tuck you up twice a year and take any money you might have earned for there so called fees !!! be very wary and do not purchase one of these.

Daniel · 28 June 2023

★★★★★ 3/5

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SMUGGLER’S RESTAURANT

SMUGGLER’S RESTAURANTUnfortunately, our usual enjoyable meal at The Smuggler’s was spoiled by sitting in what felt like a school canteen atmosphere.The food was, as always, excellent - as was the service by the attentive & excellent staff.However, we were seated adjacent to a large, noisy, family party where the adults appeared to have little or no control over the children. They were allowed to shout, run around the restaurant and, to top it all, play with a football. Whilst it would be nice if parents could control their children, it would not have hurt a member of the management team having a quiet word with the party - it should not fall on the young serving staff to confront them. Perhaps a sign, insisting that no balls he allowed in the restaurant, may be a good idea for the future. We did get an apology from a very nice member of staff, but the meal had already been spoilt at this stage.

Mr · 19 June 2023

★★★★★ 1/5

Trustpilot

Promised a refund, none given.

I recently booked a couple of nights at Loch Lomond with Argyll Holidays but unfortunately due to confusion booked the wrong nights which I cancelled almost immediately. I expected some refund and indeed a gentleman named Graham assured me that I would receive the money back.I have had no refund and Argyll Hol's no longer reply to my emails.Everyone makes mistakes, it's just sad that this company sees it as an opportunity to take a person's money.We certainly won't book anything with Argyll Holidays again.

Mr · 16 May 2023

★★★★★ 1/5

Trustpilot

Definitely won't be back

We are just home from hunters quay holiday village and trust me if it wasnt for my 10 year old daughter who has special needs and wouldn't understand why we left we would of left the 1st night we had booked the rowan Premier Lodge for the week when we arrived its very dated which wouldn't really bother us to much but the lock to our patio door was broken we couldn't lock it our boiler was broken there was no thermostat so we were roasting hot or freezing cold no happy medium we did say to them and the fixed it but still no control over the temperature one of of the sofas were broken you sat on you fell in the decking was rotted with nail heads sticking out so couldn't even let the kids out to play also hut tub was suppose to get checked every day and it wasnt on to the complex we had booked because I have a 10 year old and 3 year old and from what it tells you online it looked great for kids we arrived and was severely disappointed especially for the price we payed there was no soft play no park the pool was freezing the changing rooms were freezing there is not very much of an arcade and you have to carry cash they dont have the change machines you can use your card on they tell you you can get cash back at the restaurant but when you try all they say is theres not enough in the till even if its as little £10 the entertainment we didn't really get to see because it was very loud and really dark my 3 year old was terrified to go in so in all there was nothing for them to do I will definitely not be back I think the worse part is the charge you that price they don't tell you half the facilities are not open I felt like I was scammed

Debbie · 1 May 2023