Every review we hold for the Chichester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBought a 5pm deal for Drimsynie and…
Bought a 5pm deal for Drimsynie and can’t get a hold of anyone to actually book it! I’ve called several times, only to be cut off after 15 mins on hold each time, left a voicemail, emailed and contacted via Facebook messenger. Still nothing. Will be looking to get a refund from 5pm now.
Roslyn · 13 June 2023
Agent replied · 24 February 2025
Roslyn, I am sorry to read of your frustration and appreciate you bringing this to my attention. Please give us a call at 0345 459 9772 and a member of our team will be able to assist you - Toby @ Cove UK
★★★★★ 1/5
TrustpilotCan't get hold of them!!!
I've been trying to reach Argyll Holidays through phone for number of days and still can't get hold of anyone. This is regarding the unconfirmed reservation in one of their facility. Sent multiple emails as well and still there is no response from them yet. They are unreacheable for any queries!!!
Kumaran · 18 May 2023
Agent replied · 24 February 2025
Kumaran, I apologise that a member of our team hasn't got back to you regarding your reservation. Please email me at hello@cove.co.uk with your booking reference, as well as the details of your query, and I will be in touch - Toby @ Cove UK
★★★★★ 1/5
TrustpilotChristmas 2023 cancelled??
Having been an Owner with my Mum for 6 years now, Christmas 2023 is a big disappointment, with very little going on, and many facilities closed during the Christmas period, which used to be magical when Bunn owned the site...
Sally · 17 December 2023
Agent replied · 24 February 2025
Sally, we understand your disappointment with the changes to Christmas festivities this year. We apologise for any inconvenience caused and appreciate your loyalty as an Owner. We're continually working to enhance the holiday experience, and your feedback is valuable in that process. If you have specific concerns or suggestions, please feel free to reach out to our Owner Services team at 01243 608494. We're here to listen and ensure a better experience for you in the future - Toby @ Cove UK
★★★★★ 2/5
TrustpilotI have been coming to seal bay for over…
I have been coming to seal bay for over forty years since I was young, I came with my son and his family as we had a lovely time two years ago .
Allison · 31 July 2025
★★★★★ 4/5
TrustpilotFriendly service in the Shop at Solway Holiday village in SillothA quick note to say how friendly and…
A quick note to say how friendly and helpful Laura, the Shop assistant is at the shop at Cove UK, Solway holiday village, Silloth.
David · 26 August 2024
Agent replied · 23 September 2026
Hi David, It’s always wonderful to hear about positive experiences! Laura sounds is a gem, providing friendly and helpful service at the shop in Solway Holiday Village. It’s these kinds of interactions that can really make a holiday special. 😊
We hope to see you again soon, Laura @ Cove UK
★★★★★ 1/5
TrustpilotMissing Games Console
We had a great time at Solway Holiday Park with our 3 children over the May Bank Holiday Weekend and would’ve left a 4 or 5 star rating.
Matt · 7 June 2024
Agent replied · 24 February 2025
Hi Matt, I'm sorry to hear about your experience. Please email us at guestrelations@cove.co.uk with your booking reference so we can investigate this matter further. Your feedback is crucial, and we want to ensure this is addressed properly. We hope to have the chance to welcome you back for a better experience in the future - Toby @ Cove UK
★★★★★ 5/5
TrustpilotSeal Bay touring pitch
Just spent 2 nights on a touring pitch with our grandson. Very impressed, everywhere spotlessly clean and without exception all staff very friendly and helpful. Pool complex brilliant
Sue · 19 April 2024
Agent replied · 24 February 2025
Thank you for sharing your experience, Sue! I'm delighted you enjoyed your stay at our touring park and found everything clean. It's wonderful that our team provided friendly and helpful service throughout your visit. I'm glad you had a brilliant time at the pool complex. We hope to welcome you back soon for another enjoyable stay! - Toby @ Cove UK
★★★★★ 5/5
TrustpilotKurt the maintenance guy made our stay…
Kurt the maintenance guy made our stay the best . He came within 10 min and got the tv working . Late at night he still came with a smile 😃 The little things in life 😬
Hannah · 16 September 2023
Agent replied · 24 February 2025
Hannah, it's wonderful to hear that Kurt, our dedicated maintenance team member, made your stay so enjoyable. We truly appreciate your kind words. Our goal is to ensure every guest has a great experience, and I hope we have the pleasure of welcoming you back to Seal Bay soon! - Toby @ Cove UK
★★★★★ 1/5
TrustpilotI stayed at solway caravan park for a…
I stayed at solway caravan park for a week NEVER AGAIN. I don’t know where to start!
Susan · 29 August 2024
Agent replied · 23 September 2026
Dear Susan, I'm sorry that your experience did not meet expectations, and I am eager to learn more so we can improve. Could you kindly email guestrelations@cove.co.uk with your booking reference and any specifics about your stay? Warm regards, Laura from Cove UK
★★★★★ 1/5
TrustpilotWhat a bunch of first class lairs
Patricia · 19 December 2025
★★★★★ 3/5
TrustpilotSo disappointing
Gwel an Mor Resort - Portreath 20th - 24th Oct 2025
Juliet · 26 October 2025
★★★★★ 5/5
TrustpilotKids Birthday party for 21 kids at…
Kids Birthday party for 21 kids at Whitehorse
Philip · 30 October 2024
Agent replied · 19 March 2026
Hi Philip, thank you for the 5-Star review!
It sounds like the birthday party at Whitehorse was a huge success! Organizing a party for 21 kids is no small feat, and it’s wonderful to hear that Steph, Katey, Keeley, Abbie, Dylan, and Joao all went above and beyond to make the day special. Bowling, a meal, and fun in the arcades must have kept everyone entertained and happy.
It’s great to know that the team were so helpful, welcoming, and polite throughout the event. Their efforts clearly made a big difference in ensuring both the kids and adults had a fantastic time. A 10/10 experience indeed!
Best regards, Laura @ Cove UK
★★★★★ 2/5
TrustpilotBooked 2 separate holidays first in…
Booked 2 separate holidays first in June with daughter and grandchildren, caravan dirty let alone not Covid clean, sent someone out to clean. Then found we had no coat hangers, frying pan, grill pan, no plug for bathroom sink and no bedding for double bed. Which they did rectify quickly. Went to the Embassy club found bar staff very rude. Second booked in July for myself and partner got there a bit early so decided to go to the Embassy club for something to eat and drink and again staff rude and not helpful at all. received the electronic key on mobile but never got a email to say where caravan was phoned reception and was told I was 20 in the queue went down to 4 in queue and got cut off so phoned again to be told I am 16 in queue so decided to go to reception which was the other end of park with cases was a joke, finally found where caravan was. caravan was lovely roomy and very clean, we decided to try the other club the white horse and the staff there was amazing polite helpful and chatty, completely the opposite to the Embassy club. Shame most of the entertainment was in the Embassy club.
Christine · 10 July 2021
★★★★★ 1/5
TrustpilotNO CUSTOMER LOYALTY -- BEWARE
My break in April 2020 was cancelled due to Covid.On this booking I had a 5% discount as I had been on holiday prior to booking this one.I explained that I would prefer to take a refund rather than vouchers but as soon as I was able to re-book I would definitely be doing so. At no point in the conversation was I advised that I would lose my discount.I contacted Argyll Holidays to re-book a break, it was then I was advised that they were not honouring any discounts, I could book through Quidco and receive cashback, I tried this several times but the booking would not complete.Next day I contacted Argyll Holidays, explained to a very nice guy about the problem with Quidco, He then said that there would be no problem applying the 5% discount, he would check with his Manager who agreed to this, I did explain that it had been refused the previous day, He must have got his Manager on a good day was his response.I paid my deposit on the understanding that the discount was being applied.I was then e-mailed to say that the discount was NOT being applied, another Manager had refused to honour it point blank, even though it had been agreed earlier.Needless to say I cancelled my booking and WILL NOT RETURN to any Argyll Holiday Parks.I certainly do not feel like a valued customer.I was booking a 4 Bedroom Lodge, all en-suite rooms with a private hot tub, probably the most expensive accomodation they have, this was a family treat to celebrate a special birthday, we will now be celebrating elsewhere where my custom will be appreciated.Advertisement
Aaaa · 8 July 2021
★★★★★ 1/5
TrustpilotService in pizza shop absolutely…
Service in pizza shop absolutely diabolical. Restaurant same ! This is today 1.4.24 and no not an April fool
Lynne · 1 April 2024
Agent replied · 24 February 2025
Dear Lynne, I'm deeply sorry to hear about your recent experience at our pizza shop and restaurant. This falls short of our usual standards, and I apologise for any inconvenience caused. We take your feedback seriously and will address these issues with our team. Please accept our sincere apologies, and we hope to have the opportunity to restore your faith in us in the future - Toby @ Cove UK
★★★★★ 1/5
TrustpilotPoor Experience
Facilities not as advertised - places closed due no staff - long queues to get food and drink.
Steve · 30 March 2024
Agent replied · 24 February 2025
I apologise for the inconvenience, Mr. Manser. Please accept our sincere apologies for the disappointment you experienced. We're actively addressing staffing and facility issues to ensure a better experience for all guests. If you'd like to discuss your experience further, please contact our guest relations team at sealbay.guestrelations@cove.co.uk or call 01243 606080. We appreciate your feedback and hope to have the opportunity to regain your trust - Toby @ Cove UK
★★★★★ 2/5
TrustpilotOverall it's okay, but expensive shops and loud music
Our pitch was about 100m away from a concert and carousels which were open late at night.
Marcin · 6 July 2025
★★★★★ 4/5
TrustpilotDecent place to take the kids
We visit a lot. It's a shame they replaced the kids entertainment with a poor immersive experience but they do good live entertainment and the swimming pools are great.
Dan · 2 April 2023
Agent replied · 24 February 2025
Dan, thank you for your review. It's great to read your compliments for our live entertainment, as well as our swimming pools, and I appreciate your comments regarding our children's entertainment. We try to offer a variety of childrens entertainment that include Cove Creators, Tots Rave Around, Cove Cube, Fun Factory Live as well as various shows with our Cove Crew, and during peak times we offer meet and greets, as well as extra-special visiting acts such as Dino Mania. For more information on our acts, please visit our website cove.co.uk/sealbayresort and head to the Entertainment section. I hope we can look forward to welcoming you back to Seal Bay soon! - Toby @ Cove UK
★★★★★ 5/5
TrustpilotJust spent a week At hunters quay park…
Just spent a week At hunters quay park and it was amazing
James · 13 May 2024
Agent replied · 24 February 2025
Thank you for sharing your fantastic experience! I'm thrilled to hear that you had an amazing week at Hunters Quay. It's wonderful to know that you found your accommodation modern and clean and our team provided friendly and helpful service during your stay. We can't wait to welcome you back for another great visit later this year! - Toby @ Cove UK
★★★★★ 1/5
TrustpilotSecurity are very corrupt,rude and…
Security are very corrupt,rude and aggressive and unprofessionals..one security got in my daughters face,threatened her and offered her outside,he was very discriminating and homophobic against her thinking she was a younge lad
KRYSTLE · 20 December 2022
Agent replied · 24 February 2025
Dear Krystle, I am terribly sorry to hear of the incident involving your daughter. At Cove, we pride ourselves on the quality of our service, and so to hear about your experience is not something we take lightly. I will be sharing your comments with the management team for them to review internally, and if you would like to speak with a member of our team, please feel free to email us at sealbay.guestrelations@cove.co.uk with your booking reference. Yours sincerely, Toby @ Cove Communities
★★★★★ 2/5
TrustpilotNope
Exhausted staff. That don't get their tips.
Clara · 4 July 2025
★★★★★ 1/5
TrustpilotTwice I have contacted Argyll Holidays
Twice I have contacted Argyll Holidays. Still no reply. This just says it all. Totally unprofessional.
Christine · 31 July 2023
Agent replied · 24 February 2025
Dear Christine, I'm terribly sorry to hear about your experience with Argyll Holidays. As an online reputation executive at Cove UK, I'd like to assist you personally and ensure your enquiry is handled by the appropriate team. Kindly reach out to us at hello@cove.co.uk with your booking reference and details of your enquiry, and we'll do our best to address your concerns promptly. Thank you for bringing this to our attention and I hope to hear from you soon - Toby @ Cove UK
★★★★★ 5/5
TrustpilotMegan overton exceptional at her job…
Megan overton exceptional at her job would highly recommend this to any one or Jon
Iain · 9 April 2023
Agent replied · 24 February 2025
Iain, thank you for your review. It's been great to read your kind words for our team member Megan and I hope we can look forward to welcoming you back to Seal Bay soon! - Toby @ Cove UK
★★★★★ 1/5
TrustpilotReview deleted
Rating only, no written review.
Brenda · 27 August 2023
Agent replied · 24 February 2025
Dear Brenda, I apologise for the disappointing experience you encountered during your recent stay. Your feedback is important to us. We would like to address your concerns promptly. Kindly reach out to us via email at hello@cove.co.uk with your booking reference, the name of the park you stayed at, and details of your stay. We value your long-standing relationship with us and want to make things right. Your satisfaction is our priority - Toby @ Cove UK
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
