Seal Bay Resort reviews

★★★★★ 1/5

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Cove what a Joke of a Company buyers beware

I can’t get my head around how Cove Springwood bought my van and then sold it at profit and funds were transferred to Seal Bay ( this part of Cove is not in administration )

Colvin · 22 November 2025

★★★★★ 1/5

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We were really looking forward to a…

We were really looking forward to a bank holiday getaway with our four-year-old daughter, but unfortunately, our experience was deeply disappointing. Upon arriving at our caravan, we encountered Ants issues, with signs of dirt and pests everywhere, including under the pillows in the bedrooms. Understandably, our daughter became hysterical and refused to stay there.

Mark · 24 May 2026

★★★★★ 1/5

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Avoid

I booked my trip 9 days ago via cottages.com and sadly two days later my Grandma (who I am very close to) had a fall and was taken into hospital. Within days she was taken very ill and diagnosed with cancer too so I am unable to make the holiday as it is a 5.5 hour drive away from my gran and I need to visit and look after her. I asked if I could change the date (I think this is reasonable given the circumstances and the fact I only booked a matter of days earlier). I understand policies but I really do think it is disgusting treatment that I can’t even rearrange and have to lose £700 when times are hard anyway, with a big company like this. I understand policies and am a reasonable person but I obviously didn’t expect this stressful situation to happen. I have never asked to rearrange a booking last minute before and was really looking forward to this well needed break and am disappointed that no change of date was even considered. It was just a no I have to lose the booking or money. Cottages.com weren’t very helpful either but the ultimate decision was with Cove - cottages said I could change the date if Cove allowed and they didn’t let my even change the date. I had another booking for two days before this one for a stop on our journey to the Cove cottage and they have been kind and let us change the dates to next year - so I will stick to Airbnb in future - avoid

Danni · 18 September 2024

★★★★★ 1/5

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Worst campsite ever and company ever

Worst campsite ever, arrived Friday 23rd aug after a booking for electric pitch to be told (after 3 hour drive with a 4 year old) got no pitches as the place has been flooded ALL WEEK and we’ve told people not to come but not you as we didn’t have you number, they DID have my number and email as I checked and had also been emailing them about booking activities. I was told there’s no pitch stuck you tent under that tree! It was not a pitch and it had no electric port, there was also no electric on site that night and no running water in toilets, we had to leave as it was unsafe, filthy and flooded, my 4 year old had a serious fall as it was so flooded and dangerous on the grass. Since then they refuse to answer emails or calls about a refund for a service I paid for and they did not offer. solway and cove as a company are disgracull, 61 horrendous reviews in here! They have took my money and refused to give it back

Consumer · 27 August 2024

★★★★★ 1/5

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Had old out dated tv in a gold caravan…

Had old out dated tv in a gold caravan whitch couldn't get any channels on reported it on first day and didn't get seen to untill the forth day of my holiday . When handed keys in seen manager about this problem and she said I could have 25%discount if booked again second week when got home I tried to book holiday again because holiday was cheaper than what I paid the first time and the reception said I can't have my compensation discount it's just a big joke and the Manour of the receptionist she was just sniggering on the phone as if it's him again the manager didn't want to talk to me when I had a issue with the discount my advice is thay all have a bad customer service attitude and it needs sorting!!!!

Customer · 21 August 2024

★★★★★ 1/5

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I sold my caravan on the Solway Cove…

I sold my caravan on the Solway Cove Site in June 2023. After agreeing the electricity meter readings I found I had been overcharged by £92.50 based on the unit rate. All of my emails to the Site Finance Manager regarding this oversite were ignored and I just gave up trying to get this money back. Appalling company and customer service. Avoid if you intend to buy a caravan on this site.

Peter · 18 December 2024

★★★★★ 5/5

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Amazing house

We stayed at Seal Bay resort on the Green Lawns site at the beginning of August, we had the 6 bedroom house Greensleeves, what a brilliant house it is, everything you need for a self catering holiday including a hot tub, which the children absolutely loved, there were 8 adults & 4 children, the house is so spacious for that amount of people, each family had their own bathroom so getting ready in the mornings & evenings was a bonus. With your own games room & private garden it's a perfect house, it's a bit of a trek to the indoor swimming pool but only took about 10 mins to walk to the outdoor lido & we managed to spend 2 days at that pool, we also used the facilities at the Whitehorse site which again is only about 10 mins walk from the house. Overall its a perfect place to visit if you are a large group holidaying together & you have young children. We would definitely return & wouldn't hesitate to book Greensleeves again

Sandra · 16 August 2024

★★★★★ 1/5

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Appalling customer service

I bought my daughter a voucher for solway holiday park. She made a mistake with the dates. Cove refused to alter the dates without demanding £160 extra. They also refused a refund. I've called them quite a few times and been lied to by staff about this. They deliberately lie and promised to call back which they never did. . Reply to response by cove UK. I have been dealing with the customer relations team. What a stupid standard answer you have given. Terrible company. Appalling customer service

Allan · 15 August 2024

★★★★★ 5/5

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Called to get an extension to pay for…

Called to get an extension to pay for my holiday I spoke to Hannah who was so understanding and great to help me as I’ve been off work sick she gave me an extra week she never judged me and I'm looking forward to my stay with them thank you

Scott · 21 July 2023

★★★★★ 4/5

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Staff facilities entertainment local amenities are great

I booked a 3 bed lodge with hot tub for the week only £200 using SUN newspaper online. We could park right outside, my daughter was in a wheelchair (there was no wheelchair accessible left) there was just a little step inside the cabin and the wheelchair is narrow enough to fit through the doors, lots of space inside the cabin for it.

Mrs · 6 April 2025

★★★★★ 1/5

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We arrived at seal bay on monday 29th…

We arrived at seal bay on monday 29th july and its now wednesday 31st july and we are back home. The accomadation was good but we were appalled at the lack of evening entertainment for the kids. My granddaughter cried both nights as there wasn't much going on. I know you are no longer bunn leisure but they were great for their entertainment and now its the same in both main clubs so not really an option to go to the other club. Also queuing to get into the swimming pool was ridiculous so much waiting around before you can get in and kids dont like the long wait. All in all very disappointed after spending over £800 for this "holiday". We have been coming here for years but this was definately the last time

Denise · 31 July 2024

★★★★★ 1/5

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We booked a good caravan with…

We booked a good caravan with booking.com for seal bay site when we arrived there no facility to authorise my bank card receptionist was not very helpful fortunately my sons card was accepted. We found the steps to caravan not very safe or very stable but my big problem was we booked gold which it wasn’t when I questioned this was told we were in silver not in the slightest interested when I contacted customer services and told to get in touch with booking.com after going through your online brochure my caravan looked a lot like a bronze caravan

Jenson · 19 July 2024

★★★★★ 1/5

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Gwel an mor, Portreath

Booked a ‘non pet friendly’ lodge through Hoseasons (due to allergies and asthma). Travelled 10 hours with 3 young children to arrive at a filthy pet friendly lodge. They grey carpets were brown with the odd yellow stain. Was told they had no other lodges available unless I upgrade! I didn’t want anything fancy, just somewhere clean to eat and sleep in. We waited 7 hours for them to clean the lodge including the carpets. When we came back 3 hours later it still stank of dogs. Dog hair on the floor in the master bedroom, fridge plates, towels, bedding. It’s everywhere! Pubic hair in the bathrooms. Stains on the bedding and towels. I did contact them again to say it was still dirty and was told again they will investigate it. The customer service is shocking! Why would you keep someone in a lodge that has housed hundreds of dogs when they have allergies to them!

Mrs · 5 June 2024

★★★★★ 1/5

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Dirty, Dated and Dismal accommodation

This is the second time we have holidayed at Gwel an Mor but this time, it was a terrible experience! So much for a luxury resort with core values of hospitality and excellence that set out the desire to "... deliver outstanding experiences for our residents and guests". From the start, the booking was not handled well. I rang up direct to enquire if hot tubs were available in 2 bed Scandinavian and was told by the girl on the phone that "all Scandinavian lodges had hot tubs", Having checked on the website again, I was not convinced that this was the case, and the week prior to our holiday rang to check that the two bed I had booked would have a hot tub. The receptionist told me that lodges under 3 bedrooms did not have them and she could not say IF the girl had advised me wrongly! It was really important that we had this as it was a birthday break for my disabled step son and my son and his partner were coming to spend the afternoon with us, so to turn up and find that they had wrongly informed me, would have been a disaster - thankfully, I got a 3 bed lodge after paying an additional £60. Upon arrival, we could see that our lodge was what I would call filthy. The cleaner and cleaning supervisor, in total made 3 trips to clean it but even then, it was not clean: toilets dirty, all floors dirty, rubbish behind the bedside table, dirty dishes in the drawers, food crumbs everywhere, a dirty swing bin - just DIRTY. We had paid the extra £40 to access the lodge early at 12pm but even though they contacted us 20 mins after this time, it certainly wasn't ready for us to use. After I complained to the cleaning supervisor about this, she did get the Admin team to reimburse the £40.Then there was the problem with the hot tub. The water was below the filter and when the maintenance man came, he stated that if it was a leak that it could not be repaired as the whole unit would have to be taken out. However, it was useable when we came back to it 5 hours later but it stunk of stagnant water. Not exactly relaxing or appealing to go in afterwards. Also, the maintenance man informed us that the lodge was not in use the day before our arrival, so why ask us to pay £40 to enter early and not have it cleaned when nobody had used it? After a 7.5 hour journey to get to the resort, that afternoon, we had the cleaning team come back 3 times, the hot tub man pay a visit and then twice for staff to fix a problem with the router/internet. After over 4 hours in the lodge, the cleaning supervisor said that she had found us a lodge near the front but by this time, I'd had enough of the hassle of it all and we decided to stay put. She left saying, however that she would organise a "suprise" for us - we never found out what that was, as nothing ever materialised!In summary, the resort seemed poorly maintained, the staff not very well trained and certainly not the 5 star accommodation that its website boasts. I would have sent feedback to Cove UK but I could not find any method of communication to do this.

Amanda · 20 April 2024

★★★★★ 5/5

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we're new owners at seal bay

we're new owners at seal bay and don't normally bother to leave reviews but on this occasion I want to.Andy assisted us all the way with buying and setting up our caravan and was also very accomadating and compationate with the family issue we had in between. Only been here two weekends and we knew straight away it was the best move we made.I'd like to take this opportunity to thank andy and the team for the time they put in for us.Anyone thinking of coming to seal bay , do it you won't be disappointed 👌

Sally · 6 April 2024

★★★★★ 5/5

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The best weekend ever

Just came home from the best weekend ever at Medmerry Park. Completely dog friendly, so much space to exercise my two Cavies. Two dog fields, an agility park and a lovely beach. Staff were super friendly, the food in the pub was exceptional and a menu for the dogs as well. Our chalet was spacious, so well equipped and spotless. A lovely peaceful setting with the added bonus of access to Seal Bay for a good night out. Booked again for August and can’t wait to go back.

DONNA · 25 March 2024

★★★★★ 1/5

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No facilities availible for tourers (Loch Lomond)

We were travelling around scotland in our campervan with two young children and this was our last stop of the trip. We arrived at 2:30ish (check-in was from 2pm) in rainy weather. Email communication before arrival was good and check-in smooth and clear, however once we found our pitch it all went downhill.....

Anon · 22 April 2025

★★★★★ 4/5

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Great time was had. Great facilities and lodgings

We had a great mini break at Sollway Holiday Park in Silloth, Cumbria. We stayed in 2 Chalets within the park. They were modern, today, clean and well looked after. The park itself has changed a lot over the years, since we used to own a caravan onsite back in the 70s/80s. Good facilities. The only downside I would say was that the social club located onsite where the have daily and nightly entertainment was VERY EXPENSIVE for soft and alcoholic drinks. If you are a caravan holder you do receive a hefty discount on food & drink but any normal holiday goers will pay a small fortunes for a few rounds at f drinks. Apart from that, we do intent on returning in the near future

JP · 19 June 2025

★★★★★ 5/5

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Wonderful Views

Hi I booked one of the hot tub lodges for 2 nights, from the warm welcome to the welcome pack it was a wonderful experience. the cleanliness of the lodge was exceptional with plenty of towels, bottled water, tea and coffee. The hot tub was spotless and all ready for me. I will definately return, it's a very special place with amazing views over the Sound of Kararra. Thank you to all the staff who looked after me.

John · 20 March 2024

★★★★★ 1/5

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BUYERS BEWARE !!

BUYERS BEWARE !!Sell you the whole package - great investment It pays for itself No fees till nov2024 What is said verbally is not what you sign And when selling privately they have done everything possible to thwart it , even down to not sending payment details to finish the sale .Lost my bank details , lied consistently about time frames No proof of gas certificates And this is just the start A holiday home brought for making memories on a site I’ve visited for over 30 years .Ruined by greed and badly trained staff

Jackie · 30 January 2024

★★★★★ 3/5

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Loch Lomond Holiday Park

We have stayed at the Loch Lomond Holiday park for 5 of the last 6 years. The staff are fantastic, the views are amazing but the lodges do need a wee bit of an overhaul. For the price we pay, the lodges do look tired and dated. If money is spent on a renovation, its likely more could be charged. Sadly, we are looking for somewhere else for next year.

Kim · 17 September 2025

★★★★★ 1/5

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Went for Christmas

Went for Christmas. When booked was told everything open. Most wasn't. They said they sent email but I never got it. Email also apparently said they were doing lunch which I'd been told they weren't. Bed and sofa worn out and uncomfortable. They said they didnt know. 5 person booking in a 6-8 caravan with 4 dining chairs. Half way through cooking xmas lunch oven broke. Whilst maintenance came out turkey had sat for 2 hours so unsafe to eat. Waste of money and upset family. They said well it got fixed next day. Wouldn't know as left early we were having such a rubbish time. Worst Christmas ever.

Belinda · 9 January 2024

★★★★★ 2/5

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2 Stays in 2 months & no hot water

Recent 2 stays at Drimsynie park in Lochgoilhead have had no hot water to shower and they were unable to fix it moved us and problem continued. Ran out of draft ale, beer and lager on Hogmany in Scotland - can’t actually believe it! Staff are overwhelmed and have no experience and management seem to have no communication with the staff at all nor are they visible when there’s a problem . Beautiful place but this company is really making a mess of things

Jane · 4 January 2024

★★★★★ 1/5

Trustpilot

Absolute disgrace

Absolute disgrace, we can't even give it a rating of 1!We have been visiting Bunn Leisure for 20 plus years on and off and since it has become Seal Bay, they have become the most greedy holiday park in the UK. We will NEVER visit again. They totally ruined our New Year's Eve. We purchased Entertainment passes for the 3 night stay, only to be told we needed to purchase additional New Years Eve tickets on top of the tickets we had. Their argument is/was 'it was written in the info'...but all it states is that we need Entertainment passes, which is what we thought we had, £195 later. So we accepted we couldn't get into the main club's (Embassy, White Horses and Viking) and went to Smokey's bar - which was closed by 8pm. Went upstairs to Solent View...1 out, 1 in!! We had no chance of getting in the tiny venue. Not enough staff on any of the bars throughout our stay, miserable staff on reception for swimming. Honestly, I was embarrassed, as I organised it for the family and here we are at 9.30pm on New Year's Eve back in the caravan. We will be asking for a full refund for the so called Entertainment passes...and no, we don't want a credit note for another stay, we won't ever return. 2 teenagers and my parents were extremely disappointed, and who can blame them? we all are. I cannot warn you enough...DO NOT STAY AT SEAL BAY, unless you have money to throw away. Everything costs extra, everywhere is overcrowded and simply not enough staff. Don't get me started on the portion of chips for £4.49! Microwave chips from home look and taste better! The director's/owners of this place should be utterly ashamed of themselves...as they fan their faces on their 5* all inclusive New Year's Eve trips....at our expense!

CMC · 1 January 2024