Leaders Lettings Chichester reviews

★★★★★ 1/5

Google

AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!! Awful service and treatment from a company which work for LANDLORDS not TENANTS. - Repeated charges of unnecessary amounts - Ignorant behaviour of staff - Refusal to repair windows declared UNSAFE by their own contractors - Refusal to contact landlord or provide contact details - Refusal to payback entire deposit on ridiculous claims If you were to scour the internet for other review sites, you will see a huge number of similar complaints about Leaders in general. To such a degree that Leaders employees are providing fake reviews to bump up their scores (obvious when reviewing the commentors acitivities and post times) LOOK ELSEWHERE!!!

John · 23 June 2016

★★★★★ 1/5

Google

Firstly DO NOT RENT WITH THIS AGENT. I rented a property in greylingwell for 7 months, initially they were helpful and effective. However as soon I I had paid my deposit and was in the house the incompetence and ignorance from this company started. I Initially photographed ever slight mark or scuff in the house, an essential step when operating with these con artists. On check out they argued that the marks were my doing, even though the photos o had provided to them on the second day of renting showed all disputed imperfections in the house. After an extensive exchange of emails they still would not release my deposit. Further more they attempted to charge a further £600.00 cleaning charge on check our. Despite the house being in a better state of cleanliness than when I first moved in. Furthermore the charge came without an communication or updates to my self. I asked for an invoice for the "work" and after a week or so a hand written note with the wrong address was emailed over to me. I pointed out that the address was not the property I had rented and they replied with this is because of a mistake made their or team but the invoice is still for the property on Lloyd road I had rented. I asked how an invoice for a property on the other side of town could be related to me?? They failed to provide any answer and still held my full deposit. During the rental period they refused to fix the leaking sink or reply to any of my messages. They were rude and incompetent and failed to meet any of the requirements expected of a property management company. These con artist will hold any money they can without justification and after talking with others who have rented from them it is common practice, most likely the way the make most of their money. A FINAL WARNING: DO NOT DO ANY BUISNESS WITH THESE THEIVES.

Nathan · 23 June 2016

★★★★★ 5/5

Google

5.0 /5 Excellent communication. The client was found quickly and despite setbacks everyone remained positive throughout the process. Paul in sales and Lucy in the office were great chasing clients and solicitors, every day if need be. I couldn't recommend them more strongly. All my communication with Leaders has always been of the highest professional standard. We used Leaders previously as a Landlord and again the service was excellent. All issues reported by the tenant were dealt with quickly. I suspect that sometimes the agent is reviewed on the efficiency of the Landlord (something often beyond their control). The contractors they have used have been reasonably priced and efficient.

Peter · 23 June 2016

★★★★★ 1/5

Google

Leaders were very helpful before moving into the house. They were nice and sorted us quickly. When we viewed the house, it had dampness in several rooms and we were assured by one of Leaders representatives that the landlord was aware and this particular issue would be resolved prior to us moving in. We then moved in 3 weeks later and it was obvious that all that was done was superficial amendments to the house and the root of the problem was not solved. i.e. it was just painted over. Our belongings are being damaged and the damp is 'dangerous' on a dampness meter. My bed sheets are saturated every day. We reported this by phone to Leaders 6 times over the next month, every time we were promised a call back and to date (9 weeks after first report), nothing has happened. We have been told that the landlord is 'discussing this with contractors', but after 9 weeks I would have hoped that something that could affect our health would have been sorted, especially as we were told this would be resolved prior to us moving. Admittedly this is down to the landlord, however it is the letting agents job to ensure the job gets done and they are simply not doing that. I am getting frustrated of up of sleeping in a saturated bed every evening and putting on wet clothes each morning. Neither the landlord or agents seem to care.

Owen · 24 June 2015

★★★★★ 5/5

Google

Our property manager Tino Mazanza, has always been very helpful with every aspect from maintaince, queries regarding tenancy to being able to have a pet where we rent. Very grateful to have such a good property manager, who will always answer to any of our queries promptly. 👍🏻😊 …

Roxanne · 27 July 2023

★★★★★ 5/5

Google

Tess has shown good quality of professionalism from the start and the support provided have been really helpful to secure the property.

Emmanuel · 22 December 2024

★★★★★ 5/5

Google

Tess helped me into my new flat. She was very professional, always very helpful and generous with her time to help me.

Tommy · 19 December 2024

★★★★★ 5/5

Google

Max and Aaron did a great job getting our property advertised and rented out in a very short timeframe! They were super easy to deal with and professional every step of the way! Big thanks to you both.

Sophie · 23 March 2024

★★★★★ 5/5

Google

Thumbs up to Tino the property management amd Rosie the letting negotiater you guys you are amazing, you made letting so easy for us in the UK, its been 5months with leaders and we are very grateful, you checks up on us more oftenely, we are very grateful

Clara · 27 July 2023

★★★★★ 4/5

Google

We have only been with you for about 4 months but so far we are happy with the service provided by Leaders. The agents have always been friendly and happy to help when we have been dealt with from them. When problems have arisen, we have spoken to our local branch, the contact from them to the landlord is usually quite swift so the problems are solved quite soon after the initial contact with leaders.

Liam · 24 June 2015

★★★★★ 1/5

Google

The worst Travelled 150 miles to look at a house They confirmed viewing again 30 minutes before time Claimed to call me but no missed calls or messages Waited 15 minutes past the viewing time to call them and find out they cancelled the viewing Had a 2 year old with me also Not first time I have viewed with leaders or rented Always Bad experiences but these are the worst

George · 23 June 2019

★★★★★ 5/5

Google

Excellent service from the team in Chichester - it’s so good to have peace of mind when you are a landlord at a distance, and we are always well supported by the team in Chichester. Sarah gives excellent customer service and always pre- empts and resolves problems before you even know you have them! Would highly recommend

Helen · 22 June 2022

★★★★★ 5/5

Google

Needed a place to rent quickly, saw a few estate agents and Leaders were a cut above the rest and got me in within a week. I found the staff friendly, professional, efficient and very helpful. I recently locked myself out, called Leaders office and they even went to the extent of having someone come out to me within 15 minutes with a spare set of keys. Five star service.

Deanero · 23 June 2019

★★★★★ 5/5

Google

This is the first time I have rented on my own and thanks to the great team at Leaders Chichester everything went smoothly from the viewing to all the checks up to the contract signing and handing of the key they were there to make sure everything went well for me. Many thanks!PositiveResponsiveness, Quality, Professionalism

Mikey · 25 August 2022

★★★★★ 5/5

Google

I have moved to my new house recently . I have to mention Rosie has done a great job for me to finish all the process as quick as she can She is really an asset to your company . Thank you .

Jins · 22 June 2023

★★★★★ 5/5

Google

Lovely staff and excellent service They did their best to find me an appropriate flat even though I had some tough terms and needed a place in such short notice They were extremely kind and answered my numerous questions patiently and made sure I was happy with everything. Would 100% recommend them !

Su · 22 June 2022

★★★★★ 5/5

Google

Outstanding service at all level - professional and friendly. Grateful thanks to Emily and the whole team.

Christiane · 23 June 2019

★★★★★ 5/5

Google

Sarah and her team are very professional. Would recommend .

Andrew · 22 June 2021

★★★★★ 5/5

Google

I am a landlord and have been letting through Leaders for a number of years. All the staff are excellent in dealing with my queries and tenancies. They have kept on top of all the various legislations to keep us up to date. I feel I am in safe hands.

Coral · 22 June 2022

★★★★★ 5/5

Google

I have received excellent service from Sarah Cawley who has been managing my rented property. Everything gets done effectively and on time and I am happy to leave her to get on with the job. Sarah always contacts me if she has questions or information to share with me.

Steve · 22 June 2022

★★★★★ 1/5

Google

Ultimately, as a tenant the experience of renting through you has been largely unsatisfactory, and our experience of dealing with Leaders, particularly the Property Management team has been stressful and problematic. We've spent a lot of money through your company (rent, administrative fees) and feel the service we received has been generally poor. The experience of letting through Leaders has been stressful and ultimately disappointing.

Tom · 23 June 2016

★★★★★ 5/5

Google

Great experience recently renting a house through Leaders. Rosie and the rest of the team were really helpful throughout the whole process. I would definitely recommend Leaders in Chichester if you are looking for a property to rent.

Kelly · 22 June 2023

★★★★★ 5/5

Google

Mrs C Parry, our property manager has been wonderful throughout our 1st year at our property. We had a slight leak, that was reported and within 45 minutes, the repair was on its way and rectified. The Property Managment team at Leaders are helpful, kind and beyond effective.

D.J · 22 June 2022

★★★★★ 5/5

Google

Super friendly efficient staff in the front office. I especially want to praise Property Manager, Charlotte Parry, who is not only the same as above but is also firm but fair when required. Charlotte always deals with problems for the landlord and the tennant quickly and efficiently.

Trevor · 22 June 2022