Trusted Agent profile Β· Chichester

Leaders Lettings Chichester reviews

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

286 reviews across 1 platform

3 Northgate, Chichester, PO19 1BA

Leaders Lettings's office in Chichester, at 3 Northgate, is rated 4.5 out of 5 across 286 reviews on 1 platform, including 286 Google reviews rated 4.5.

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4.5 / 5

286

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Chichester office, from every platform, shown as written. First names only.

1/5

Google

Never rent with leaders what disgraceful service, very rude and are not willing to listen to complaints about property you rent. .How can you being leaders, confirm we can have pets then turn round months later and state we can't, even though we have an email confirmation stating we can and James at leaders said we could before we signed our tenancy.

Angela Β· 23 June 2017

Agent replied Β· 21 June 2024

Hi Angela. We are sorry that you have not been happy with the service of our branch. I have spoken to the branch regarding your comments and further investigation shows that the tenants were keeping Guinea pigs without the permission of the Landlord. This was noted on a mid-term property visit. The Landlord was then advised and asked the Chichester team to clarify - the tenants response was they were looking after them temporarily for a friend and then said they have been given verbal authority to have pets at the start of tenancy however, unfortunately the tenancy agreement does not reflect this. If you would like to discuss this further then please don't hesitate to email customerservices@leaders.co.uk. Many thanks. If you would like to discuss any of this any further, please do not hesitate to contact our customer service team at customerservice@leaders.co.uk.

4/5

Google

All of the team at leaders were very helpful when we were looking for a property to rent. It was reassuring to have the support of an experienced team through this process.

Michelle Β· 25 September 2023

Agent replied Β· 21 June 2024

Dear Michelle Evans Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Julie at Leaders was great when we had an issue.I found her to be polite and very efficient. A contractor was sorted within an hour of my initial email. Excellent customer service.

Annie Β· 25 September 2023

Agent replied Β· 21 June 2024

Dear Annie Jones Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Had an amazing experience with Leaders - myself and my partner are students and this was the only letting agency that were welcoming and accommodating of students. Everything has gone smoothly - they are a great bunch of people! Would highly recommend to prospective tenants in Chichester and beyond!PositiveResponsiveness, Quality, Professionalism, Value

Joseph Β· 22 June 2021

Agent replied Β· 21 June 2024

Hi Joseph. Thank you for the great review of our Leaders Chichester team. It’s fantastic to hear that we could provide you with a great service that you were happy with. Thank you from the Customer Relations Team.

5/5

Google

Our property manager, Tino, is amazing. She is so well organised and responds really quickly and efficiently. Don’t know what we’d do without her πŸ™‚ …

Cathryn Β· 7 June 2025

5/5

Google

I have rented for many years and used a number of different letting agencies in Chichester. We are currently renting through Leaders and our property manager, Charlotte Parry. I have been really impressed with Charlotte, she is also very helpful and excellent at her job.

Sarah Β· 22 June 2022

Agent replied Β· 21 June 2024

Dear Sarah, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Everyone we have contacted with leader have been so informative and helpful alwasy eager to answer any question. Made my wife and i very happy with our expirence of our first move

Ralph Β· 26 August 2023

Agent replied Β· 21 June 2024

Dear Ralph Knight Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Sarah Cawley most helpful and easy lady to deal with ever. Nothing is a problem for Sarah. Takes loads of worry and hassle of our shoulders when it comes to renting out our property.

Solveig Β· 22 June 2023

Agent replied Β· 21 June 2024

Thank you for your review Mrs Brown, we're pleased to hear you are happy with the service you have received from Sarah. Charley & the Leaders Chichester team.

5/5

Google

Chloe and Annie helped me a lot throughout the tenancy process. Despite the difficulties of the process itself, they were always quick to respond and offer helpful advice regarding any queries I'd had. -Ahmed

Foresparta Β· 22 June 2023

Agent replied Β· 21 June 2024

Dear Foresparta Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Would not recommend at all, absolutely no communication unless constantly chased. Stay far away as they will do nothing to help tenants and will lose emails for months to avoid completing vital repairs

Bradley Β· 22 June 2023

Agent replied Β· 21 June 2024

Dear Bradley Nelder, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Annie an Chloe at Chichester have been very helpful through the re-letting process of our property there. They have looked after us consistently well for several years now and would recommend them.

Tony Β· 22 June 2023

Agent replied Β· 21 June 2024

Dear Tony Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Leaders estate agents in Chichester has been a massive help getting from one property to another, very friendly helpful staff that made the whole process easy. I recommend anyone to use LEADERS for your moving needs.

Phil Β· 22 June 2020

5/5

Google

I have used Leaders as our agents for letting property for many years. I have always found that the staff have been responsive and dealt with any issues promptly and satisfactorily and at the same time offered excellent advice. Furthermore our tenants are very happy with the service from Leaders and Happy Tenants mean stress free Landlords.

Malcolm Β· 23 June 2017

Agent replied Β· 21 June 2024

Hi Malcolm, thank you for taking the time to leave feedback. We are really pleased you have been happy with the service. We will be sure to pass you comments onto the team.

5/5

Google

Annie Savage, the manager at Leaders is excellent - always helpful, efficient and professional and provides the highest level of service. I would highly recommend her and the team at Leaders

Chris Β· 22 June 2023

Agent replied Β· 21 June 2024

Dear Chris We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

I found dealing with the team at Leaders an effortless and professional experience. I have to put a positive mention out to Annie and Chloe who were both first class. Thankyou.

Reece Β· 22 June 2023

Agent replied Β· 21 June 2024

Dear Reece Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Efficient, friendly and fast-moving - such a welcome relief from so many lazy, complacent companies. Chloe deserves special credit for unlimited attention to detail and a readiness to be truly proactive.

Andrew Β· 22 June 2023

Agent replied Β· 21 June 2024

Dear Andrew Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Great service from Louise Martin-Kent. Great help over the past few months with providing all the information I wanted for an insurance claim. Very many thanks.

Ian Β· 10 April 2025

4/5

Google

From a landlords point of view: Overall, a good service over the past three and a half years. It does help if a landlord has confidence in his or her managing agents. There are very occasional hic-cups in the service provided, but these are of minor importance compared with that which is carried out correctly and effectively.

Pamela Β· 24 June 2015

Agent replied Β· 21 June 2024

Dear Bruce, thanks for taking time to review us, we really appreciate your feedback.

1/5

Google

DO NOT under any circumstances use this letting agents. You will never get your full deposit back. I was warned by another Tenant but didn't listen.

Jacqueline Β· 25 September 2023

Agent replied Β· 21 June 2024

Dear Jacqueline Patel, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Our property is managed by Charlotte Parry. She has always acted on any maintenance issues immediately and kept us informed at all times. We are more than happy with the service Charlotte and Leaders provide. I have no hesitation in giving her a 5 Star review.

Nick Β· 22 June 2021

Agent replied Β· 21 June 2024

Hi Mr Clark, thank you for your recent review of your Property Manager, Charlotte Parry. We are so pleased to hear your feedback and experience is positive. Charley & the Leaders Chichester Team.

4/5

Google

Leaders have proved to be efficient and extremely courteous in dealing with the letting of my property. Accurate in judging the market in good and bad times but most importantly Sarah Cawley who looked after my interests was most approachable and gave me peace of mind.

Valerie Β· 22 June 2021

Agent replied Β· 21 June 2024

Hi Valerie, thank you so much for your positive comments about Sarah and the team at our Leaders Estate Agents Chichester branch. Your great feedback about how we did is appreciated. Kind regards Customer Care Team

5/5

Google

Darcy has always been helpful and kind. She has pity up with a lot of silly questions. I would highly recommend her to you.

Edwina Β· 25 April 2025

5/5

Google

Experienced a hassle free and enjoyable experience when beginning our tenancy with Leaders. The agents were very knowledgeable and were all really lovely and welcoming. We wanted to start our tenancy quite quickly and leaders did everything to ensure it was possible. I would highly recommend leaders to anyone looking for a private let.

Amy Β· 23 June 2018

Agent replied Β· 21 June 2024

Hi Amy, thank you for your great review!

5/5

Google

Rosie at Leaders has been fantastic with my rental process from start to finish. A massive thank you from myself for making the move as stress free as possible!

Brady Β· 22 June 2023

Agent replied Β· 21 June 2024

Dear Brady Pollington Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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