William Davis Homes Chesterfield reviews

★★★★★ 5/5

Trustpilot

Happy customers

From the first meeting until completion, Steph was welcoming, personable and helpful. She was knowledgeable about the property but not pushy. Throughout, at times a fraught period to sell our current house, Steph was supportive and always got things moving. We have been pleased with the quality of everything in place so far. The proof will, of course, be over time on the property as a whole but, at this moment, we were very happy with the service and our new home.

SimonIzzy · 14 September 2025

★★★★★ 5/5

Trustpilot

Skylarks Chesterfield

This is the first time we have bought a new build home so a little unsure of what to expect regarding the quality and the whole process, however from the first time of meeting Stephanie, she gave us the reassurance straight away and confidence we were making the right decision. She was always available if we had any queries and chasing the completion of our new home with our solicitors.Stephanie even came in on her day off on our completion date!Thank you Stephanie for all your help and support. Once in our new home, any minor snagging items were dealt with quickly by both Jimmy and Jim. We have been in our home over 6 months now and if we had any issues, Customer Services ensured they were dealt with quickly and resolved. I would strongly recommend buying a new home through William Davis. A great team all round!

Angela · 3 July 2024

★★★★★ 5/5

Trustpilot

It has been a pleasure to buy a house…

It has been a pleasure to buy a house from William Davis.What made even better was dealing with Kelly the sales officer who has been nothing but great, kind and helpful in all situations. Buying a house can be frustrating but she offered great help and insight. She dealt with all our concerns in a prompt manner . Quality is great especially when you compare it with other developers. I am happy that we bought our house from William Davis . It has been a great pleasure to meet the whole team .Definitely recommend

Mina · 1 July 2024

★★★★★ 5/5

Trustpilot

Skylarks home review

We have now been living in our new home on the Skylarks estate for 3 months. We love our new home and are very happy with the quality of the build. There were small issues which have been rectified on our snagging list but nothing major that was not expected. Everything we asked to be looked at has been completed and customer care have been easy to contact etc. Stephanie the sites sales advisor has made the process of moving home very easy and stress free, she was very knowledgable and was able to help and sort any problems we had during the buying process and keep us on track. Jimmy and Jim our builder and snagger have also been brilliant, checking in on things and making sure we have been happy with everthing. Based on our experience we would recommend a William Davis home and would buy again.

Matt · 30 June 2024

★★★★★ 5/5

Trustpilot

Prince's Place - Thank You!

We brought our first home on the Prince's Place development in Radcliffe on Trent and we couldn't of been happier with the service from Marie our sales consultant, the house it's self and the development. We can't Thank Marie enough, her continued communication, attention to detail, professionalism and kindness did not go un-noticed, it made the process of buying our first home very enjoyable and less daunting. Marie was very knowledgeable of the different houses within the development and helped us in making the right decision. We're in love with our beautifully build home and can't wait to build many more memories as a family.Marie continues to go above & beyond and really is an asset to William Davis Homes and the team at Prince's Place. Thank you Marie, we really appreciate your personal touch and friendliness :)

Danielle · 12 June 2024

★★★★★ 5/5

Trustpilot

New Build Purchase

Our previous house was built in the late 80s by Davis’s, we lived in it for nearly 30 years so had good idea of the standards and build quality from that, the whole experience of buying a new build was made all the better thanks to Nicky at Shepshed who was with us throughout our journey from choosing the plot to assisting with the choices and extras ( thank you for your patience and endless tea and biscuit's ) we also visited most Davis sites in the East Midlands for ideas on decor etc and have to say Nicky’s colleagues on other sites were all very helpful and informativeWe are now in the property and are not disappointed, the aftercare has been brilliant Tom and his team really look after us if we need anything and Nicky calls in when passing to check all’s OK All in all a good experience

Simon · 10 June 2024

★★★★★ 5/5

Trustpilot

William Davis - positive experience so far

William Davis have been great from start to finish, from my first day with Claire in the sales office @ Prince’s Place to post-moving in with Jim from customer care taking care of any snagging. The whole team have been professional, friendly and all have that personal touch. I’m loving my new home!

Jo · 12 August 2026

★★★★★ 5/5

Trustpilot

William Davis - Skylarks Development 5*

We were impressed by how friendly and helpful everyone at the Skylarks Chesterfield development were from our first visit, through the buying process and taking occupation. In particular Stephanie Holland in Sales, gave us confidence and was always accommodating. She clearly has a lot of experience in her job and performs it well.We knew before we moved in that there would still be a lot of building going on around us. All the site workers have been friendly, helpful and always considerate. The way the site is cleared up before they all go home each day is impressive. We have been in our house 3 months now. We have been very comforted by how warm the house is, the quality of the build of our property has impressed us and our list of snaggings was short. Everything was attended to promptly.We have not had recourse to contact Customer Services for anything so cannot comment on their performance. I am sure they would reflect the same quality levels if we had need of them.Thanks everyone.

Lorna · 2 June 2024

★★★★★ 5/5

Trustpilot

Review for William Davis Homes(Houlton Site) and Sales Advisor Bev James-Hill: Excellent Home Reservation Experience

Our journey to reserving a new home with William Davis Homes was nothing short of excellent. Bev James-Hill, our Sales Advisor, has been exceptional throughout the entire process. Her friendly demeanor, detailed approach, and unwavering support made the selection process enjoyable and stress-free, ultimately helping us choose our perfect home.Friendly and Approachable:Bev’s friendly and approachable nature was evident from our first interaction. She took the time to understand our needs and preferences, making us feel valued and heard. Her ability to build rapport and establish trust made us confident in her ability to help us select the perfect home for our family. Bev’s warm personality and genuine interest in our well-being set her apart from other agents.Attention to Detail:Bev’s attention to detail was impressive. She provided us with comprehensive listings that matched our criteria, saving us time and effort. During property viewings, she pointed out both the positives and potential concerns, ensuring we had all the information needed to make informed decisions. Her detailed knowledge of the market and the neighbourhoods we were interested in was incredibly valuable.Excellent Communication:Bev’s communication skills were top-notch. She kept us informed about every aspect of the reserving process, promptly answering our questions and providing regular updates. Her transparency and clear explanations helped us navigate the complexities of selecting a home with ease. We always felt well-informed and confident in our decisions, thanks to Bev’s proactive approach.Successful Home Reservation:With Bev’s guidance, we found our dream home. Her negotiation skills were instrumental in securing the property within our budget. Bev handled all the paperwork efficiently, ensuring a smooth and timely reservation process. Her dedication to our satisfaction and attention to every detail made the experience positive and rewarding.ConclusionOur home selection process with William Davis Homes was exceptional, thanks to the invaluable help of Bev James-Hill. Her friendly demeanour, meticulous attention to detail, and excellent communication skills made the process seamless and enjoyable. We are grateful for Bev’s support and highly recommend her to anyone looking to buy a home. Her professionalism and personal touch truly made a difference.

Srikanth · 28 May 2024

★★★★★ 5/5

Trustpilot

Recently purchased a property on 2.5.24

Recently purchased a property on Lace Fields, Ruddington. We are delighted with the house and development where great attention to detail ensures each property has a truly individual feel. We particularly wish to thank Kelly Rudkin, sales consultant, who ensured that the house purchase progressed smoothly and on time. Kelly went over and beyond the call of duty with regular prompt communication and great attention to detail. Her professionalism, kindness and support throughout this sometimes daunting process was greatly appreciated. Thank you so muck, Kelly.

J · 26 May 2024

★★★★★ 5/5

Trustpilot

Excellent service from sales office

First review for William David but unlikely to be the last as we go through a potential buying process. We have been dealing Bev for the Houlton Site over the past few months. We are probably difficult customers as we keep changing our mind on our circumstances, timelines and preferences, but Bev has been so patient and massively helpful. This is a big purchase and we have lots to think about. We have spoken to just about every house builder on the site but the customer service from Bev cannot be matched. Often I have found that without being in a position to sign on the dotted line I often feel a little brushed off (politely) in most developments but Bev has been the opposite. If I am honest, whilst ultimately the right house will drive our final position, the customer service from William Davis makes a massive impact on our potential next steps. For what it is worth I have friends and family who have previously bought with William Davis in a different development who had had similar positive experiences as well.

Paul · 19 May 2024

★★★★★ 5/5

Trustpilot

Five star servive

Our dealing with William Davis since purchasing a new home in Kirby Muxloe are truly outstanding We originally dealt with June in the sales office she provided a highly professional service nothing to much trouble better than the 5 stars given having moved in we dealt with Vicky after sales manager again totally professional everything dealt with promptly and efficiently I would recommend William Davis their build their staff and their support to anyone Thank you

Bernard · 22 July 2024

★★★★★ 1/5

Trustpilot

Nightmare on Thorpebury in the Limes Thurmaston, Leicestershire: A Cautionary Tale of William Davis Homes

Please be aware before buying with William Davis.The abysmal state of customer service is beyond belief. Since purchasing our house in July 2023, we have never once been able to reach their customer service department via telephone. Despite calling them countless times, we have yet to receive a single callback.My experience with William Davis Homes can be best summed up as a textbook example of how not to treat your customers. From day one, it was clear that their idea of customer service is to ignore, deny, and deflect any issues that arise with their properties.Initially, they seemed somewhat responsive, sending out their so-called "repair team" to address the issues. But here's the kicker: they couldn't fix a problem if their lives depended on it. It's as if they're trained to make things worse rather than better.After attempting to fix the same issues four or five times with no success, they suddenly decided to adopt a new strategy: denial. And the leaking shower is "within industry standards." It's like they expect us to believe that our brand-new home is supposed to fall apart within months of moving in.The windows and doors were poorly installed from the outset, and despite multiple attempts to rectify the situation (three or four, to be exact), we're now being told that there's nothing more they can do. As a result, we endured an entire winter in freezing conditions, forced to keep the heating on around the clock just to maintain a habitable temperature indoors.Investing in a new home often comes with the expectation of saving on energy bills, but with William Davis Homes, our experience has been the complete opposite. Rather than enjoying savings, be prepared to face skyrocketing energy bills if you opt for their properties. In the first six months alone, we were shocked to find ourselves spending over £2.5K just to keep the lights on and the house warm. It's a frustrating reality that completely contradicts the very notion of investing in a new, energy-efficient home.Discrimination is rampant within William Davis Homes, as they cherry-pick which issues to address based on arbitrary criteria, leaving some homeowners in the dust while catering to the needs of others. It's a blatant display of discrimination, where one buyer may receive prompt attention and resolution, while another with identical or even more severe issues is left to fend for themselves. This unequal treatment is not only unjust but also erodes trust and confidence in the company's ability to provide fair and equitable service to all customers.Save yourself the headache and avoid William Davis Homes like the plague. Unless you enjoy throwing your hard-earned money down the drain and living in a constant state of frustration and disappointment, steer clear of this company. Trust me, you'll thank me later.

Al · 10 May 2024

★★★★★ 1/5

Trustpilot

Nightmare on Thorpebury in the Limes Thurmaston, Leicestershire: A Cautionary Tale of William Davis Homes

Please be aware before buying with William Davis.The abysmal state of customer service is beyond belief. Since purchasing our house in July 2023, we have never once been able to reach their customer service department via telephone. Despite calling them countless times, we have yet to receive a single callback.My experience with William Davis Homes can be best summed up as a textbook example of how not to treat your customers. From day one, it was clear that their idea of customer service is to ignore, deny, and deflect any issues that arise with their properties.Initially, they seemed somewhat responsive, sending out their so-called "repair team" to address the issues. But here's the kicker: they couldn't fix a problem if their lives depended on it. It's as if they're trained to make things worse rather than better.After attempting to fix the same issues four or five times with no success, they suddenly decided to adopt a new strategy: denial. And the leaking shower is "within industry standards." It's like they expect us to believe that our brand-new home is supposed to fall apart within months of moving in.The windows and doors were poorly installed from the outset, and despite multiple attempts to rectify the situation (three or four, to be exact), we're now being told that there's nothing more they can do. As a result, we endured an entire winter in freezing conditions, forced to keep the heating on around the clock just to maintain a habitable temperature indoors.Investing in a new home often comes with the expectation of saving on energy bills, but with William Davis Homes, our experience has been the complete opposite. Rather than enjoying savings, be prepared to face skyrocketing energy bills if you opt for their properties. In the first six months alone, we were shocked to find ourselves spending over £2.5K just to keep the lights on and the house warm. It's a frustrating reality that completely contradicts the very notion of investing in a new, energy-efficient home.Discrimination is rampant within William Davis Homes, as they cherry-pick which issues to address based on arbitrary criteria, leaving some homeowners in the dust while catering to the needs of others. It's a blatant display of discrimination, where one buyer may receive prompt attention and resolution, while another with identical or even more severe issues is left to fend for themselves. This unequal treatment is not only unjust but also erodes trust and confidence in the company's ability to provide fair and equitable service to all customers.Save yourself the headache and avoid William Davis Homes like the plague. Unless you enjoy throwing your hard-earned money down the drain and living in a constant state of frustration and disappointment, steer clear of this company. Trust me, you'll thank me later.

Alpesh · 10 May 2024

★★★★★ 5/5

Trustpilot

Amazing customer service!

We have reserved our first home and Bev our sales exec has made it such a lovely experience, she is so kind and knowledgable, answering any queries we had as first time buyers and made us feel really confident about the process! We made our choices the same day and she was so patient with us even when we changed our minds! I would recommend to anyone to buy with William Davis especially if Bev is your sales exec as you are sure to get great customer service!

Emily · 5 May 2024

★★★★★ 1/5

Google

Just don’t expect a good garden! Apparently they come with a landscaped one. Sounds great on paper and at a sales pitch. Reality is we’re on our third back garden now and having to dig it all back up due to the bogging and flooding. No one has ever taken the issue seriously and four years in we’ve not got the worst garden ever that you can’t even walk on without sinking in. WD reluctantly have replaced lawns added about 5m of land drains and paid over the odds for other pointless bits but ultimately never fixed the issues. Washing their hands of the issue. Not the only ones on the estate with issues but always fobbed off. Lots of money spent on this house and would absolutely never recommend WD to others and if you have the choice to but elsewhere do it! You won’t regret it!

Robert · 12 April 2024

★★★★★ 5/5

Trustpilot

Customer Service with a Smile

We were viewing completed plots at the Shepshed site on all 3 and some 4 bedroomed homes as the site nearest to us did not have any to view.We had the good fortune to come across Nicky based at Shepshed. Nicky was super helpful, professional and very engaging. She went out of her way to give us a good idea of all of the houses that William Davis build which fell within our budget. Nothing was too much trouble and she happily went about her job with a smile on her face, she loves her job, you can just tell.Nicky is a real asset to the team at Shepshed and made the task of viewing various plots fun, entertaining and light hearted. The homes themselves seem to ooze quality and we both look forward to finding the home of our dreams.Thanks again Nicky you were a star!

Joanne · 11 April 2024

★★★★★ 1/5

Trustpilot

Shocking Home

3 weeks after moving in the stair rail started coming away from the wall, the cooker didn't work the first day and William Davis refused to replace and had to wait for smeg to fix 3 weeks later, then the dishwasher front door fell off broke my toe the first day, after the Solar inverter blew up in the loft 2nd day, then all the extractors failed first day and took a weeks to replace, after the Garage flooded destroying lots of our stuff as never told they are not meant for storage as badly built and don't comply to nhbc standards and didn't have the warning plaque inside.Then after a month the stairs came away from the wall top to bottom, several Windows damaged so replaced, moved in with not just us but loads of mice in the roof William Davis refused to do anything about saying they had never known of such a thing even though saints had pics before they put the flooring down of mice and vermin foot prints in the concrete. Then the bathroom floor decided to move and raise so had to be taken up stripped back and new flooring, then the upstairs toilet leaked ruining the flooring which had to be replaced and then the shower tray fell leaving a gap all around and it's just done it again. Then the main bedroom floor started creaking so all carpet up everything out to find a 5 foot by 2 foot loose section not screwed down after plumbing installed. A 4 inch hole started to appear in the kitchen wall above a work surface, turned out it was cut out by mistake and instead of putting plasterboard in and plaster it was filled with screwed up waste paper and filler. In every room walls and ceilings the plasterboard doesn't match when meeting and you can see every joint, the stairs has been done but waiting for the whole house to be sorted. second week in January all the windows inside are being remastic sealed as all gone yellow and come away from either the walls of upvc. The list continues but your bored now. Now a year later we are still fighting to get things fixed and this is the WORST home we have ever bought.

Steve · 23 December 2025

★★★★★ 4/5

Trustpilot

House buying made easy!

Purchasing a new house was made really simple. Good advice and referrals to experienced professionals from experienced sales people helped the transaction go really smoothly. The ‘as built’ house pack could be better if it had more information on the building fabric but people are always on hand to help with questions.

Dan · 22 July 2026

★★★★★ 5/5

Trustpilot

Great job done on my door on Sunday

Great job done on my door on Sunday. Tricky was professional, efficient, and did a neat, solid job while working for Tracey. Very pleased with the outcome and would recommend.

Mayowa · 28 December 2025

★★★★★ 5/5

Trustpilot

William Davis is the King of its own kind

We couldn’t be happier with our new home! From the very first meeting, the staff of William Davis was professional, transparent, and attentive to our needs. The quality of craftsmanship is outstanding, every detail, from the finishes to the layout, was executed with care and precision. Communication throughout the project was excellent; we always felt informed and involved. The team stayed on schedule and delivered exactly what they promised, making the entire process stress-free. We would highly recommend them to anyone looking for a reliable builder who truly takes pride in their work.

Selva · 9 December 2025

★★★★★ 5/5

Trustpilot

Our new home is absolutely beautiful

Our new home is absolutely beautiful! Every detail was finished to a high standard, and it truly feels like a dream come true. The staff have been amazing throughout the whole process, friendly, professional, and always willing to go the extra mile. We couldn’t be happier with our experience and would highly recommend them to anyone looking for their perfect home.

Paul · 3 May 2026

★★★★★ 5/5

Trustpilot

Its been a long while now since I moved in.

Its been a long while now since I purchased and moved onto the WDH development (Phase 2) on Wellington Place here in Market Harborough, (well actually 2 years, better late than never to write a revive then)! I found my whole experience, seamless from beginning to end and actually the most relaxed I've ever felt buying a house! That was primarily down to the front end sales team initially in my view, Tracey and Suzy. Also the way WDH obviously operate as a whole! At no time did I feel under pressure with WDH (as I had with some other companies)! I asked a question and without hesitation was given an honest reply. I am so please with all aspects of the house that I purchased, and the whole follow up process, as when you do call the office, they (the team) are always so friendly and responsive! The phase I live on and the development as a whole is well planned in my view and I feel comfortable here, what else can you ask for.😊Thank you WDH.

HH · 23 February 2024

★★★★★ 5/5

Trustpilot

Excellent customer oriented service

Exceptional team all the way from sales to site management. Huge shout-out for guiding me through the process in a transparent and stress free way. Happy with the purchase and the house was finished in a phenomenal standard. Well done team!

Mark · 23 September 2026