Trusted Agent profile · Chesterfield
★★★★★
522 reviews across 3 platforms
33 Holywell Street, Chesterfield, S41 7SA
Pinewood Properties's office in Chesterfield, at 33 Holywell Street, is rated 4.6 out of 5 across 522 reviews on three platforms, including 508 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Pinewood Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
5/5
GoogleI have rented off Pinewood for 7 years now and they are easy to get hold of, the staff are friendly and sort anything out that is needed promptly.PositiveResponsiveness, Professionalism
Thanks for the great review
5/5
GoogleBrilliant thanks pinewood for exceptional customer service and quality.
Thank you, Brian! We truly appreciate your kind words and are thrilled to hear you had a fantastic experience with our team at Pinewood Property Estates. Providing exceptional customer service is our top priority, and we're glad we could meet your needs. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for your support!
5/5
GoogleBrilliant communication throughout the process
Thankyou for taking the time to review us it is very much appreciated!
3/5
GoogleAfter renting with this company for quite some time I would state that some of their staff are very helpful and some are most definitely not. I would assume that they are forced to deal with some awful clients, and, unfortunately, this is reflected on the way they handle all calls. When problems arose with the property it was an issue to make head way regarding rectifying said problems without resorting to withholding rent. Having left the property in an excellent state we have received a full refund of deposit but annoyingly in the form of a cheque despite numerous requests for a transfer into my account and also despite transferring the deposit directly. Not the worse but dedicate room to improve.
Thank you for sharing your feedback. We're glad to hear you received a full refund of your deposit. We apologise for any inconvenience caused regarding the refund method. We will work on improving our communication and addressing maintenance issues promptly. Your insights are appreciated.
5/5
GooglePinewood Property Estates happened to be the best to me among the other property management, keeping to time, customer service is very friendly, not frustrating like others, satisfaction of client is their priority, fast response to any enquiries or advice. Pinewood Property Estates are so amazing . Thank you
Thankyou Fagbemi for the 5 star review!
5/5
GoogleAs always all the staff at Pinewood are professional, responsive and excellent communicators. Jess & Rhiannon put up with a barrage of my enquiries with polite and prompt responses. I am so pleased Naomi is still there. After her superb help with my last property in Chesterfield she provides a sense of calm and confidence with a great friendly service. Thank you once again to all of you.
5/5
Googlegreat service never had a problem fast payment keep you informed all the time
Great thanks Peter!
5/5
GoogleAfter renting a house for 12 years we were told we had to move as our previous landlord had decided to sell the house.We found a house on pinewood and they have been amazing with helping the move be as smooth as possible.i would highly recommend this company.
HI Sophie, thays great to hear! Thanks for taking the time to leave a review 😊 …
5/5
GooglePinewood took care of our house sale and I would recommend to anyone looking for an agent. The process was made all the easier due to Hayley (our agent)Punctual with communications and regular updates, help with the staging of the house for potential buyers. Honesty, integrity with a professional and friendly service. 5 starsPositiveResponsiveness, Quality, Professionalism, Value
Thanks Alan for your great review.
1/5
GoogleSteer clear of this organisation. No matter how clean you leave the property they will still find something wrong to hold money back. Did work myself and stuff that was a health and safety concern thinking o was doing them a favour but it meant nothing. The place was in better condition than when we got in yet they still found trivial stuff to withhold money. Don’t try and save them money by doing work. Get them to do everything Cos it doesn’t make a difference when you vacate. Made me feel like a child even though I’m 50. Thieves. Steer clear
Sorry to hear that you were unhappy with the final check out of the property. We never want to withhold any money from any tenant, all we want is to receive the property back to the same condition as it states on the schedule of condition (this is part of our contractual obligations with the landlord). We do not get paid (nor is the money ours), or make any money when we have to organise works at the end of a tenancy, so we want to return every penny to every tenant. We would like to discuss your feelings on this matter, please contact us on 01246 224286 or direct email stacey@pinewoodproperties.co.uk who would welcome the opportunity to discuss it further with you.
5/5
GooglePinewood knew the true value of our property. They achieved in excess of £20,000 more than other agents forecasted and they generated more than one buyer. The selling and marketing's sophisticated, with immediate, clear feedback and advice. The negotiators are exceptional at what they do and very likeable, too. We'd recommend that sellers pick Pinewood Properties... because your home's worth it! Will we use them again? You could bet your house on it!PositiveProfessionalism
Thankyou Roger for the great review!
5/5
GoogleHighly competent with respect to renting my property.
Thank you, Paul! We're thrilled to hear that you had a positive experience with our team at Pinewood Property Estates. Ensuring our clients' properties are rented competently is our top priority. We appreciate your trust in us and look forward to assisting you again in the future!
5/5
GoogleHayley has been so helpful! She has been a pleasure to work with and I couldn't thank her enough for all of her help!PositiveProfessionalism
Thankyou Danielle for your lovely review
5/5
GoogleAlberta Hallam is amazing an very helpful
Thanks Ben for the review on our lovely Alberta!
1/5
GoogleBy far and away the worst letting agency I ever used as a tenant. Repeated problems with the electrics not resolved until I threatened them with legal action, and the first fix to the fuse box was judged "dangerously unsafe" by the next electrician to see it (who replaced it entirely). Water running down an inside wall was not fixed or even reported to the owner and caused considerable damage by the time we moved out. Only completed three "quarterly" inspections in three years, took the owner's mail but never forwarded it to her, and made deductions from the rent for repairs that had never taken place. Truly abominable and best avoided.
We read your review with real disappointment, Pinewood have a very good track record when dealing with any maintenance issues, it is never our intentions to leave a tenant with unresolved problems nor does it benefit us in any way. Regarding the 'quarterly inspections' the number that a tenancy receives is purely down to the service level that your landlord has chosen and not dictated by Pinewood. The quote regarding charging for repairs that have not done is entirely untrue, our management software will not allow that to happen so we are again at a little bit of a loss as to where this information has come from. After all that has been said we cannot find you anywhere on our system as a tenant, applicant, landlord or vendor so we have to believe that this review is simply spurious, however if we are incorrect in this we would love the opportunity to discuss this with you and find out what did really happen. Please contact stacey@pinewoodlettings.co.uk.
1/5
Googlea warning to anyone considering renting a property through these cowboys - DO NOT TRuST what they may say to you and get the name of any of their staff who say they are going to do something on your behalf. On recently moving out of one of their rented properties i had asked their "accompanied viewer" who showed prospective new tenants around to check with the landlord re a shelf i had put up in the attic room, perfectly in keeping with the decor whether he wanted it taking down or not, she took photos of the shelf and said she would check and get back to me. As i hadn't heard anything within a few days i phoned their office and enquired re the shelf to be told i would be called if the landlord wanted i taking down. On vacating the property Pinewood decided they would charge me £45 to remove the shelf and classed it as "damage" These company is staffed by liars and cheats, approach with care.
Thank you for your feedback and we are very sorry to hear that you are unhappy with the service you have received. None of the staff within Pinewood are liars, all the guidelines for renting are provided to you at the start and the ARLA AST that you signed at the start of the tenancy also provided you with comprehensive guidelines, along with the Inventory/Schedule of Condition. All of which clearly state that you should return the property with everything returned to the correct place and all damaged repaired. We would be more than happy to discuss this, please contact me on 01246 283908 or email stacey@pinewoodproperties.co.uk
1/5
GoogleWorst bunch of people I've ever dealt with. I have been at my property under 6 months & have an unuseable shower despite it stating 'good working condition' on the listing. The landlord and Pinewood have flat out refused to fix it or take any responsibility. We have had an inspection to which they informed us by letter 3 weeks prior, I let them know we weren't going to be home and to let me know when they had been, I had no response to that email, they then let themselves into my house and did not let me know they had been in the property, I had to ring and find out myself - THEIR JOB NOT MINE. The landlord sent a person round to fix our fence on a Saturday morning without letting us know he was going to be arriving, this lovely guy let himself into our back garden then didn't let us know he had left. I have put complaints in, emailed, said they have breached tenancy with issues, all met with vague responses disregarding a lot of what I say and promises of calls back that never happen. AWFUL LETTING AGENT. THESE PEOPLE DO NOT CARE ABOUT ANYTHING BUT THEIR SALARY AT THE END OF THE MONTH. AVOID AT ALL COSTS. Most ignorant, unprofessional, immoral group of ''young professionals' I have ever come across. I am disgusted with them. ** Also note how all the good reviews are from LANDLORDS, all the bad reviews are from tenants - proof of something there or an obvious giveaway they don't care about tenants, just the fees they accrue** Terrible, terrible service. Note to Pinewood - please don’t waste your time responding to this on the review to seem like good, caring people. The people on here that left bad reviews have all experienced your awful customer service and know its all a facade for the brownie points.
We are very sorry that you feel that you have had to leave this awful review, we constantly try to resolve all issues but sometimes our hands are tied, at the end of the day most of the properties are not owned by Pinewood. We would normally contact anyone leaving a negative review to try and resolve the issue but as you have chosen to write it anonymously it makes it a little difficult to establish who you are. If you would like to resolve the issues maturely then please contact me at stacey@pinewoodproperties.co.uk and I will be more than happy to discus it.
5/5
GoogleI am struggling to think of words that describe just how exceptional Pinewood have been. They have been amazing from start to finish, all the staff have been brilliant, but an extra special mention goes to Hayley who went above and beyond to ensure everything went smoothly. They have been truly awesome and would without doubt highly recommend to anyone thinking of selling a property.
Many thanks for your kind review.
5/5
GoogleAfter been in our property for 21yrs we had to move....found a new home with pinewood.. absolutely amazing from start to finish.. natalie is a pleasure to deal with.. nothing was too much trouble and made the whole process stress free.. highly recommended to anyone looking to rent a property 👌 thank you …
Thank you Marie for the great review.
1/5
GoogleI agree with James Ryder. My niece and her young child (2) rented a property from Pinewood Property Lettings. Her moving in date was delayed by a fortnight so they could do repairs to the handrail on the stairs, looking at the boiler etc. Amazingly enough when she did move in the handrail was not fixed and the boiler was still a problem. She couldn't stay in the house as it was so cold with the boiler cutting off all the time but still had to pay her rent. The boiler was eventually replaced but the repairs around the boiler had to be reported quite a few times before it was eventually repaired. The dampness in the property was blamed on the property being empty of a few weeks. Unfortunately this was not the case as the damp was in the actual walls and the mould all around the windows. All these issues and various others were reported during her tenancy of 2 years. She decided to move and she experienced the same telephone abuse as others. Totally unacceptable manor to talk to anyone on the phone. The only polite person on the phone was only with them for a couple of months (I wonder why!). My niece is now fighting for her deposit with Pinewood Property Lettings holding up the process every step of the way and even charging her for the damp bearing in mind that this was there before she moved in. I find this treatment of customers totally unacceptable and they should not be allowed to talk or treat people in such a derogatory manor. I certainly would not recommend them to rent out any of my properties neither would I ever consider renting a property which they are responsible for. NOW THEY ARE TRYING TO CHARGE FOR WHAT THEY ARE SAYING IS CONDENSATION WHICH IS RISING DAMP. THEY WILL NOT ALLOW AN INDEPENDENT BUILDING INSPECTOR TO VERIFY THIS AS THE LET IS NOW TERMINATED AND THE ABUSIVE BEHAVIOUR BY SHANE MADE ME LOOSE MY TEMPER. THE CONDENSATION AROUND THE WINDOWS WERE PRESENT ON THE PROPERTY PRIOR OCCUPATION. THE BOILER WAS LISTED AS UNUSABLE BY A PLUMBER AND IT TOOK A NUMBER OF WEEKS FOR A NEW BOILER TO BE FITTED. TOTALLY UNACCEPTABLE AS THERE WAS A YOUNG CHILD IN THE PREMISES.
I am sorry to hear that you are upset with the service your niece received from Pinewood Property Lettings during and after her tenancy. I would be more than happy to discuss the points you have raised in your online post and listen to both sides of the story. Please email me at stacey@pinewoodlettings.co.uk.
1/5
GoogleMy my partner and I had a terrible experience with Pinewood Lettings. We've rented for many years and we've always been good tenants and we're also both extremely laid-back people. I've never experienced customer relations like this before and I hope to God I never experience it again. Twice they put the phone down on my partner when she was trying to resolve a couple of issues concerning the property. Other times they were extremely rude over the phone. I'm sure they provide a great service for landlords but they care very little for tenants. They are an extremely incompetent and unprofessional company and I would advise anybody thinking about renting through them to look elsewhere. Nobody in the company knows what they're doing and they consistently pass the buck to somebody else, who in turn passes it to somebody else and it never ends. What a horrendous experience. I still have nightmares :)
I would be very interested to now who it was who put the phone down on you as this kind of service is unacceptable. We are in a customer service industry and we should always try and put the customer first. I would like the opportunity to discuss your negative experiences. Please contact me at stacey@pinewoodlettings.co.uk.
1/5
GoogleIf I could give them less than 1 star then I would. AVOID like the plague! They were absolutely useless and their communication skills on letting a property is almost nonexistent. Had to keep chasing them for information. The staff there seem to be all young girls not long out of school and are not interested in helping tenants or their welfare. Have dealt with four letting agents now and these are the worst I’ve come across.
We have read your review with real disappointment, Pinewood have a very good track record with customer service and communication and it is never our intentions to provide anything other than a positive experience. With regards to the comments about staff I must point out this is not factual, our staff members have been in the property industry for numerous years and provide extensive knowledge to the company where customer service is at the heart of the business. Your complaint is being dealt with and will be replied to accordingly.
5/5
GoogleExcellent service, communication extremely good, highly recommended. The staff, Georgia, Hayley, Aine, Jacob and every member of the staff are polite, friendly, knowledgeable, professional. We would not hesitate in recommending them at all. Thank you. Janice and Bob
5/5
Google100% recommended Pinewood. There was no need for me to go anywhere else.
Thank you Kimberley for the lovely review 😀 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Pinewood Properties, Chesterfield won Platinum.
