Trusted Agent profile
★★★★★
677 reviews across 3 platforms
Bridge House, Hady Hill, Chesterfield, S41 0DT
Copelands's Chesterfield office at Bridge House is rated 4.7 out of 5 across 677 reviews on three platforms, including 16 Google reviews rated 4.2.
Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
5/5
TrustpilotBryan Baxter was excellent.
Bryan Baxter was excellent.Helpful and patient.Definitely recommend
Hi Stuart, thanks for taking the time to leave this review! We'll pass your excellent feedback on to Bryan. Best, Auction House
5/5
TrustpilotBrilliant service and communication
Hannah Turner has been brilliant and provided perfect assistance and communicated effectively. All her help is appreciated.
Thank you, for your review of Hannah & Auction House. We are so pleased to hear you received Hannah's brilliant service and communication. All the best - Lauren
5/5
TrustpilotI successfully sold through auction…
I successfully sold through auction house. Dan was especially helpful in managing the process from start to finish.
Thank you for your review of Dan and the Auction House West Yorkshire team. We are delighted to hear you had a successful sale and found the support of the team helpful throughout the process. All the best - Rachael
5/5
TrustpilotFantastic Stress-Free Service
Helen Plumstead was brilliant - she managed the whole process for me so that it was completely stress free. Very personable and professional she is an asset to the company.
Thank you for your great feedback, we'll be sure to pass this onto Helen too. All the best - Sam
5/5
TrustpilotFantastic auction company to work with
Fantastic auction company to work with, honest advice and Lukas is really reliable and easy to communicate with.
Thank you Luke for your review of Lukas & Auction House, we are so pleased to hear you found the experience fantastic. Best wishes - Lauren
5/5
TrustpilotWe cannot thank Jenny enough
We cannot thank Jenny enough for all of her help in selling our elderly parents property. Her kindness and compassion shown through this difficult time was second to none and we would have no hesitation in recommending her to friends and family.
Hi Rachel, Thank you for taking the team to share your feedback. We're so pleased to hear that Jenny was able to support you through such a difficult time. All the best - Abi
5/5
TrustpilotI can't thank Jenny enough for her…
I can't thank Jenny enough for her expertise, her competance and her helpfulness. This was my first property purchase at auction and her support and kindness were exceptional. Well done to you, Jenny. It was a pleasure to deal with you.
Hello Marguerite, thank you very much for leaving such a wonderful review for Jenny. We'll be sure to pass on your kind comments! Best wishes - Heidi
5/5
TrustpilotVery helpful staff who guided us…
Very helpful staff who guided us through the process as we have not previously bought at auction. Everything was simple and straightforward in terms of understanding the legal pack etc etc.Highly recommended
Thank you for your feedback Nigel. We're glad to hear your first experience of buying at auction was a positive one. We'll be sure to share your feedback with the East Anglia team - thanks again, Sarah
5/5
TrustpilotGary Davison was amazing
Gary Davison was amazing, nothing was too much trouble. He answered all my questions. Very professional yet very approachable.
Thank you Mary for your review of Gary & Auction House. We are so pleased to hear you found us to be professional and approachable - Lauren
5/5
TrustpilotProperty Purchase Skye
very easy process and Nicola was very helpful, 3 weeks from start to completion highly recommended.
Thank you for your review of Nicola and Auction House, we are so pleased to hear you found Nicola to be very helpful. All the best - Lauren
5/5
TrustpilotFantastic service from Sam at The Auctionhouse…
Fantastic fantastic service.Everyone should be using Sam at the Auctionhouse in Sheffield.This is the first time I have used an auction to sell my property. Sam explained everything and reassured my nerves. He also took the time to update me on watchers and bidders everyday including his days off. Sam is so efficient,organised and goes out of his way to help you and keep you informed of the progress of bidders and watchers.I can highly recommend The Auctionhouse and Sam.If there was 10 stars 🌟 I would give you that. 5 stars 🌟 doesn’t justify how brilliant Sam is. Keep up the good work and I have no hesitation in recommending you to other investors I know including family and friends. Thank you again for everything you have done for me. 😊
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish, made the whole process simple, excellent marketing & regular updates. Special shout out to Bryony, many thanks!!
Hi Jonathan. Thank you for your 5* feedback! We'll be sure to pass this on to Bryony too. All the best - Sam
5/5
TrustpilotHannah was extremely helpful and…
Hannah was extremely helpful and supportive throughout the whole process.
Hi Carolyn, thanks for your lovely feedback about Hannah's fantastic service! Best, Auction House
5/5
TrustpilotSam Harris - South Yorkshire
Following my recent experience with auction house I just wanted to leave a review on how great the South Yorkshire team are, Sam in particular.I approached two auctioneers for appraisals on my bosses properties and Sam came back swiftly with what I needed, the other auctioneer (I won’t mention any names) didn’t even bother coming back to me so I assume didn’t want the business - Which is a shame as we will definitely have more to send Sams way! None the less, even if they had, I was so bowled over by the service provided by Sam and the team that we would’ve chose them to auction off the properties regardless.The communication and contact throughout was fantastic, updating us on the progress of the property from the day it was listed to auction day and even afterwards. On the day of the auction, the Livestream was brilliant it felt like we were in the room with the auctioneer, lots of excitement in our office even if we couldn’t be at the auction itself. The prices we achieved for the properties were above and beyond what we expected to achieve so we are over the moon! Sam even went out of his way to visit our office over Christmas to drop off a thank you hamper of booze and chocolates! Overall Outstanding service by Sam, I would give extra stars if I could and can’t recommend the auction house South Yorkshire team enough! Thanks again guys
5/5
TrustpilotCommunication was a huge part of it ……
Communication was a huge part of it … they kept me up to date and informed all the way paperwork was clear and precise we felt “ their efficiency” from start to finish and a successful sale in Norwich we can’t thank the whole team enough and especially our auctioneer Bryan Baxter ✅✅✅
Hi Anne, it's great to hear you were kept up to date from start to finish and Bryan & the Auction House East Anglia team achieved a successful sale for you! Best, Auction House
5/5
TrustpilotGreat efficient service from Dean and…
Great efficient service from Dean and the team. Happy to use auction house again after our first experience and we would recommend. Thank you
Thank you for your feedback, we're pleased you had a great first experience with the Auction House team. All the best - Sam
1/5
TrustpilotRegistered to bid on a property in the…
Registered to bid on a property in the London auction. Paid the required block they put on the required funds in your bank account and i checked with my.bank that this was in place and then when i wanted to bid it wouldn't let me.Waste of time and effort.There should be a way to test you are set up to bid before your chosen property starts.Can't trust their system.Update: 17 MarchDespite being unable to bid in their auction they still have a block on thousands of pounds of my money two days after the auction i couldn't bid on.Terrible experience.Response to their response:I don't recall any emails about a query with my address and i gave my passport and a BT bill as proof. They are happy with my address. Maybe your emails went into my spam box, i will check later. However if you were not happy with my address ( which is correct) why allow me to pay a holding deposit in order to bid and keep reminding me to do so?I will check with my bank to see who is stopping me from gaining access to my money.Not happy either way and your systems need to be dramatically improved.Very sceptical now.Update following a call to my bankMy bank spend a long time checking the hold you placed on my money and they tell me you have NOT released that hold on my fund as you claim and they have to wait until you do that. MAYBE YOU SHOULD CHECK WITH YOUR BANK!!Update 18 MarchFinally the hold on my money has now been withdrawn.Also checked all my emails and spam box and no emails have been received claiming they had an issue with my address as they claim. Also when going through their registration process at no stage did it indicate a problem as all sections were ticked as being ok before it allowed me to enter my bank details so they could put a hold on my funds should i bid.In reply to their last response:Your registration system gave ticks against the items you asked for and then i booked my funds that you wanted as security. You need to make sure your check system works correctly so that if there is an issue with one part you cannot go through to the next part. Then i would have known there was an issue.
Hello Michael.We're sorry to hear about your experience trying to bid at auction. A member of the London team emailed you about an issue regarding your proof of address on the 8th March. You were then subsequently sent a reminder regarding your registration every day following this, but unfortunately no further action was taken by yourself. When registering to bid, a member of the auction team needs to authorise your application by verifying two forms of ID. You are only set up to bid when you have received confirmation from the auction team that this has been authorised. The registration system does state whether an application is ‘awaiting approval’ or ‘approved’ which would be the method used by bidders to check if they are set up to bid. We do however take on board your feedback and will review the processes in place to ensure that bidders are kept fully informed on the status of their application and any issues that may arise, and where possible not rely solely on email communications. All the best Abi
4/5
TrustpilotAuction of land
James, Stephen and the team were always friendly, helpful and efficient and, most importantly, I got a sale. I was very pleased with them.
Hi Ann. Thank you for your great feedback, we'll be sure to pass this on to the West Yorkshire team too. All the best - Sam
5/5
TrustpilotI bought the property through the…
I bought the property through the auction house and Lukas was very helpful and all the way through until completion. Very satisfied.
Thank you so much for your fantastic feedback, we'll be sure to pass this on to Lukas also. Many thanks - Sam
5/5
TrustpilotSupport with sale of rental property
Dean recently supported my mum with the sale of a rental property and provided a great service. He was able to accommodate my Mum’s preferences for communication and was happy to also liaise with family members, taking calls and giving regular e mail updates. He was flexible around meeting times and locations, answered all our questions and provided sound objective advice. I wouldn’t hesitate to recommend him.
Thank you for your review of Dean & Auction House. We are so pleased to hear Dean provided you a great service. Thank you for recommending us - Lauren
5/5
TrustpilotMark was very helpful pleasant and very…
Mark was very helpful pleasant and very informative. Nothing was too much trouble. Especially as the property was unsold in the Auction.
Hi Colin, thanks you for your feedback. All the best - Sam
5/5
TrustpilotI would recommend
I was very pleased with the initial prompt response.The process was explained fully by the Leeds valuer Daniel.And I also give full praise to this man for his attention to detail.We were kept informed at every step of the way right up to Auction day.The house was sold at Auction at a better price than we expected too....partly due to the calm, confident skill of the auctioneer - James.
Hi Paul, thank you for your fantastic feedback. We'll be sure to pass this on to James too. All the best - Sam
5/5
TrustpilotProfessional and friendly
Dan has been brilliant in ensuring that the property was sold for a reasonable price and in amazingly quick time. My case was particularly complicated and Dan remained friendly and professional throughout.
Hello Lisa, thank you for your review! Great to hear about your experience with Dan and a positive outcome for the sale of your property. All the best - Abi
5/5
TrustpilotExcellent service from start to…
Excellent service from start to finish…100% will be happy to do a deal again…buying and selling….
Hi Lee, thanks very much for your review! Best, Auction House
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Copelands's Chesterfield office has 677 reviews across three platforms: 16 on Google, 2 on Facebook, 659 on Trustpilot (across the whole business).
Copelands Chesterfield is rated 4.7 out of 5 across all 677 reviews, and 4.2 out of 5 on Google from 16 reviews.
Copelands Chesterfield, Bridge House, Hady Hill, Chesterfield, S41 0DT.
