Copelands reviews

★★★★★ 5/5

Trustpilot

Extremely good and professional Mrs Jo…

Extremely good and professional Mrs Jo so help full great communication fast sell so excellent from day one to the end I highly recommend these guys many thanks to Mrs Jo and very big thank you to Mr Sam when I did not have no one to help me Mrs Jo always help me I appreciated all you support ,I wish my English was better any way I wish you all the best .thank you

Angela · 17 September 2026

★★★★★ 5/5

Trustpilot

Professionalism with utmost integrity

I recently sold a flat via the auction house and I had never sold a property before, but after nearly a year on the open market, a friend recommended Simon, having used the auction house herself. I had no idea what I was doing, but Simon and Alex were patient and explained everything, more than once, until it made sense.

Lisa · 9 September 2026

★★★★★ 5/5

Trustpilot

Great experience from Helen and the…

Great experience from Helen and the East Anglian Auction team from start to finish. Super refreshing after my previous purchase that took six months compared to 28 days. Helen is a natural communicator and professional advisor providing an open and professional view which again was refreshing.

Sonia · 9 September 2026

★★★★★ 5/5

Trustpilot

Auctionhouse proffesionalism.

Everything made by Auctionhouse was so easy. Highly professional. Everything was explained clearly and knowledgly. Document service was also fast and professional. An absolute pleasure ro do business with. Highly recommend, Many thanks. Gary Scott

Gary · 11 September 2026

★★★★★ 5/5

Trustpilot

Gold standard

Chris and Cheryl were absolutely fabulous. I really appreciated the good communication, professional, friendly and supportive approach from start to finish, in the preparation and completion, that made the whole process of selling the property stress free and seamless. I'd have no hesitation in using them again. Perfect!

Dee · 1 June 2026

★★★★★ 5/5

Trustpilot

Great experience - Chris and the team are professional and…

Chris and the team are professional and extremely friendly giving that personal touch. They made the whole process run seamlessly and no question went unanswered. Would highly recommend.

Ashley · 17 September 2026

★★★★★ 5/5

Trustpilot

Thank you for your assistance with the…

Thank you for your assistance with the purchase of my first project. You were efficient throughout the process while also being patient, friendly, and understanding. I truly appreciated your support and guidance, which made the experience a worthwhile. Melanie and team thank you once again.

Gloria · 19 May 2026

★★★★★ 5/5

Trustpilot

We bought 3 flats in the North East…

We bought 3 flats in the North East post auction and Joe and his team brought vendor and buyer together to make a deal happen. Really positive experience.

The · 7 September 2026

★★★★★ 4/5

Trustpilot

Tom has been brilliant from first time…

Tom has been brilliant from first time we saw the house, was open and honest throughout! from around 6th August to now

Margaret · 10 September 2026

★★★★★ 5/5

Google

Where do I start, Charles was quite literally born to be an estate agent, such a fantastic bloke, done an incredible job and was extremely enthusiastic and knowledgeable about the area and helping everyone he came into contact with. If anyone I know ever relocates to the area I will not hesitate to recommend they contact copelands and ask for Charles he really is a diamond 💪

James · 3 September 2025

★★★★★ 5/5

Trustpilot

Hannah and Bailey were excellent

Hannah and Bailey were excellent. Communication throughout was great and the property was sold in a timely period. We wanted a swift and timely sale and achieved it. Could not have wished for more, Thank you both.

Steven · 8 May 2026

★★★★★ 4/5

Trustpilot

I like this company

I like this company. Very efficient and quick before and after the purchase I made, keeping me informed all the way. Actual auction bidding is easy and they give you time to think and make a bid. I would have given it 5* but you have to make a deposit to bid (which is fair enough), and if you are successful in your bid you then have to find 10% of the purchase price fairly quickly (again ok), however they don't let you use the deposit amount they already have. This is returned to you when they have the 10%. Seems strange to me unless there is some legal thing going on here.

Anthony · 1 June 2026

★★★★★ 5/5

Trustpilot

5* star people

Fantastic service from Mark and the team. Excellent communication at every step of the way and I felt very well represented. They make the stressful and challenging process of selling as easy as possible.

Kieron · 15 May 2026

★★★★★ 5/5

Trustpilot

New business adventure

I recently started a new business adventure totally different to what I would normally do but romilly gave me the confidence and knowledge and put me at ease to help with learning about property sales. I would highly recommend to anyone wanting to learn about the propert market and good contacts to help with any additional needs. Highly recommended

Andrew · 24 September 2026

★★★★★ 5/5

Trustpilot

An exceptional experience

Olivia the auctioneer came to value my property she was so positive and enthusiastic, explained everything including all the financial details in a very clear and understandable way. Everything I needed was dealt with from legal recommendation to garden clearance. Advertising was extensive as were the number of viewings both online and in person which resulted in a sale beyond my expectations. The whole team kept me informed all the way both by phone and email. From the outset I felt very positive right up to the auction. I thank everyone I dealt with for their friendliness and professionalism.

Ian · 7 December 2024

★★★★★ 5/5

Trustpilot

Highly recommended service

The process from start to finish was so easy and stress free ! We were given clear information from the start, any questions we had were answered straight sway without hesitation! Our point of contact Dan was very approachable and was always available.At no point were we pressured into making any decisions, just given help and guidance and offered comparable information.We were guided through the simple process and kept fully up to date with every step! Honestly can’t thank the team enough for making it happen so quickly and so stress free! Highly recommended !

Ez · 12 November 2024

★★★★★ 5/5

Trustpilot

Everything went smoothly and customer…

Everything went smoothly and customer service excellent Thankbyou

Tina · 18 September 2026

★★★★★ 5/5

Trustpilot

Hannah was AMAZING

Hannah was amazing, from the first email right to the very end! She supported and guided us through every step of the way. Hannah’s communication was THE BEST, she was always there at the end of the phone for any questions and enquiries we had. As well as helping us communicate with solicitors and mortgage advisors etc. Thanks to Hannah we now have brought our first (dream) home and couldn’t have done it without her.

Gracie · 11 December 2024

★★★★★ 5/5

Trustpilot

Highly Recommend

We cannot speak highly enough of Chris , Ben and the whole team, who dealt with the sale of the property from start to finish with complete professionalism.From the first meeting, Chris’s extensive knowledge and experience of auction sales comes shining through, which puts you at ease straight away.Everything was clearly explained, detailing all legal aspects, timescales and process of selling by auction, ensuring we fully understood everything at all times; alleviating all the stress.Valuations and prices are perfectly pitched, which attracts as many potential buyers as possible.Would certainly recommend them to anyone.

Kevin · 22 September 2024

★★★★★ 5/5

Trustpilot

Last minute decision to bid led to successful outcome

Although I had registered to bid a few weeks ago it was not until the last minute that I decided to bid but staff on the phone were very helpful even though the auction had already started and I was able to bid for the two properties I had already viewed. I lost out on the first one but got the second one at a good price in a very exciting contest and again staff were very helpful in clearing up a misunderstanding that I had formed about the details of the last few bids made. Thank you Helen, Elaine and Sally. You have made the whole process much less stressful than it might have been for someone like me who has never bid at auction before.

William · 15 September 2024

★★★★★ 5/5

Trustpilot

Our first auction experience

We have today completed on a flat in Kings Lynn, this being our first auction transaction. From the outset, the help and advice given to us from Mark Upston was outstanding, he met us at the property, advised of the procedure (which was totally unknown to us) right up until the time we were successfully registered to bid.Also after the auction Elaine advised us by email of exactly how to proceed until such time as the solicitors took charge.All of this may have been completely evident to regular auctions bidders but to us it was a daunting experience and we are very thankful for their support and understanding

John · 6 September 2024

★★★★★ 5/5

Trustpilot

Hannah saves the day!

We were faced with an unexpected dilemma when planning an already complex move. Faced with needing fast sale we met with Hannah to explore the Auction route.Further complications made the Auction route less straight forward, however Hannah didn’t give up. She continued to help us find a solution that worked and was able to arrange a pre auction sale with an investor who also agreed to synchronise our sale with our purchase.Whilst it wasn’t how we expected things to progress, with Hannah finding this solution and supporting the sale every step of the way we got the sale over the line & can move forward to our new home.Hannah went above and beyond to support all the last day complications, we are so grateful for her hard work and helping us find a solution to a complex situation.

Hannah · 24 August 2024

★★★★★ 5/5

Trustpilot

Hannah and Bailey were very good

Hannah and Bailey were very good. Communication was excellent. We achieved a sale in a good timescale. Good job, thank you

Anonymous · 8 May 2026

★★★★★ 5/5

Trustpilot

Fantastic service from Ryan Gibb and…

Fantastic service from Ryan Gibb and George Elliot and the team. Sold my property in half a day! No hassle, had 4 buyers interested and one even offered me more money but I opted for the cash buyer.

Customer · 16 December 2025