Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGary was so helpful during what for me…
Gary was so helpful during what for me was an anxious time. He took the time to explain all the details of the process and kept me updated throughout. I felt that I could relax because the sale of my Mum's house was in good hands. Brilliant Job Gary. Thanks so much 🙏 🙂
Alan · 8 October 2024
Agent replied · 24 October 2024
Hi Alan, great to hear you felt supported and relaxed during the process of selling your Mum's property. We are very happy we could help. Best, Auction House
★★★★★ 5/5
TrustpilotGary Davison was so helpful and…
Gary Davison was so helpful and knowledgeable in getting my parents house sold. He kept us informed the whole process and was always there to answer any questions we had. An absolute 5 star service! Thanks so much Gary for all your help - kind regards and best wishes - Elaine Farley
Laney · 4 November 2024
Agent replied · 24 December 2024
Hi Elaine, thanks for taking the time to leave this fabulous feedback! It's fantastic to hear you always received helpful and timely service. Best, Auction House
★★★★★ 1/5
TrustpilotReally bed experience list day exchange…
Really bed experience list day exchange continues no one available to give key I driver over 45 minutes to get a key and only mian door key I get it is been over 10 day I'm still waiting to get all other key !!!
S · 13 May 2026
Agent replied · 4 June 2026
Good morning,
Thank you for your feedback.
We're sorry to hear your experience didn't meet your expectations. To provide some context, we passed on all keys made available to us by the seller at the point of completion, and we promptly contacted you to let you know that the remaining keys would be sent by the seller directly. We also offered to deliver the initial keys to you the following morning, though we understand you preferred to collect them on the day.
The team are actively chasing the outstanding keys and working to get this resolved for you as quickly as possible.
Please don't hesitate to get in touch with us at hello@auctionhouse.co.uk if you have any further questions in the meantime.
All the best,
Auction House Team
★★★★★ 5/5
TrustpilotA very professional Auction
I am so impressed with the professional service I received from East Anglia Auction team and especially their agent Mr Mark Willett. He agreed to show us the property even though he was extremely busy as it was a day before the auction. He took the time to explain everything to us and you could tell that he cared for what is best for both the buyer and the seller. Emails were replied to promptly and with detailed replies about our request. Thank you !
Naima · 10 December 2022
Agent replied · 12 June 2024
Hi Naima, Thank you for your feedback. Fantastic to read about your experience with the East Anglia team and especially Mark. We hope to be able to support you again in the future. All the best - Abi
★★★★★ 5/5
TrustpilotWould recommend and will be using again.
Great experience working alongside this team. Mainly dealt with Ross and George and they couldn't have done more for me. I was kept informed of all information passed throughout auction house and solicitors. My property took quite a while to sell but a huge thanks to the persistent work of George and others involved to help get the sale across the line! Brilliant company and brilliant guys!
Kirsten · 12 December 2023
Agent replied · 12 June 2024
Hi Kirsten. Thank you for your fantastic feedback, we're really pleased you had a great experience with Ross, George and the Auction House Scotland team. All the best - Sam
★★★★★ 5/5
TrustpilotI was nervous about buying at auction
I was nervous about buying at auction, as I'd never done it before. James was great beforehand and reassured me, and on the day of the auction, it ran calm and measured, James made it very enjoyable and I felt a lot better about it than I had expected
Paul · 24 October 2024
Agent replied · 24 December 2024
Hi Paul, it's great to hear that you had a good experience of buying at auction with James in our West Yorkshire team. Thanks very much for taking the time to leave a review! Best, Auction House
★★★★★ 5/5
TrustpilotWould definitely recommend
Chris and the team made the whole process simple and effortless. It started with great advice on going down the auction route and a realistic assessment on the market valuation for our property.They handled all the viewings, screened all the time-wasters, and found us a buyer prior to auction in less than 6 weeks.The whole legal process was significantly simplified, and the short 38 day completion time was perfect for our situation…even when the banks were messing us and the buyer around which meant an unavoidable delay, Chris helped to keep the dialogue going and kept things on track and everyone calm..Great interaction and “local feel” from the whole team combined with “big company” market knowledge and expertise….Would definitely recommend.
Billy · 25 October 2022
Agent replied · 12 June 2024
Hi Billy - thank you for such a glowing review. It was an absolute pleasure to be able to assist you and I'm so pleased that we were able to deliver a positive outcome too. All the best - Chris
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, we were looked after by Mark Upson who kept us up to date with everything from start to finish, fully recommend
Jill · 22 September 2026
Agent replied · 25 September 2026
Hi Jill, We are so glad to hear that you received excellent service and were kept well-informed throughout. We truly appreciate your recommendation. Best, Auction House
★★★★★ 5/5
TrustpilotFantastic and friendly service!
After the disappointment and headache of my mother in laws house sale collapsing at the last hurdle, it was suggest that auction maybe the route and the recommendation to go with yourselves has paid us very kindly ! I can not fault the customer service, attention to detail and advice from Gary and the team. For someone who has never sold through auction it seemed a bit daunting but we had nothing to fear. The guidance and walking us through the process was second to none. Gary went above and beyond to facilitate our auction lot as we live nearly 3 hours away. I can not fault the service we have received at all. Thank you for everyone’s efforts !!!
Nadine · 30 July 2022
Agent replied · 12 June 2024
Hi Nadine, thanks for your wonderful feedback. We're so happy to hear about your experience selling with Gary and the East Anglia team. All the best - Abi
★★★★★ 5/5
TrustpilotVery helpful staff especially Hannah
Very helpful staff especially Hannah, efficient and knowledgeable. Quick responses.
Ms · 19 December 2025
Agent replied · 24 December 2025
Hi Louise, thanks very much for your lovely review and congratulations on your auction purchase! Best, Auction House
★★★★★ 5/5
TrustpilotI dealt with Hannah Turner and she was…
I dealt with Hannah Turner and she was extremely helpful in our dealings on a purchase and I was made to feel very comfortable with what I was doing. She was very patient and helped me a great deal She is a credit to the organisation
Adrian · 28 October 2024
Agent replied · 24 December 2024
Hi Adrian, it's fantastic to hear how you were supported throughout your purchase by the lovely Hannah! Best, Auction House
★★★★★ 5/5
TrustpilotFirst class auctioneering from Bryan Baxter
When we placed our property in Auction Houses hands straight away their team kept us fully in the picture as to what was happening so on the day we knew what to expect. Their Auctioneer was very professional and did everything he could to get the best price. He knew just what he was doing throughout and we cannot give him a higher rating as there is not one to give. We wil not hesitate to use them again
Annette · 29 July 2022
Agent replied · 12 June 2024
Hello Annette, thank you so much for your wonderful review. Bryan certainly does know what he's doing and we're so happy that you could benefit from his experience. We look forward to working with you again in the future - all the best, Abi
★★★★★ 5/5
TrustpilotExcellent!
Absolutely exceptional! The overall service was excellent. Mark is seriously a credit to auction house. He is very knowledgable, supportive and wants to get the best results for you. We even ended up getting pre auction sale with a great price. The process of auction is so much straight forward than the usual estate agent route. We had no problems with communication and Mark always kept me informed. I can’t thank him and your team enough. I would recommend them to anyone.
Ricky · 7 June 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave a review! It's fantastic to hear you had such a positive experience with us and that Mark was so fantastic throughout. We'll be sure to pass on your kind words to him and the team.
★★★★★ 5/5
TrustpilotThe staff were great from the start and…
The staff were great from the start and to the end of the process. The two ladies who I dealt with were Paige and Romilly. Both were lovely, polite and were always happy to help. Will hopefully get another house in the future. Thank you, Michael 🙂👍
Michael · 24 September 2024
Agent replied · 24 October 2024
Hi Michael, fantastic to hear you felt supported through the entire process by Paige, Romilly and the Auction House Hull & East Yorkshire team! Best, Auction House
★★★★★ 5/5
TrustpilotFirst Class Service
Always communicated with us - kept us updated on everything and ensured we understood the process before we joined up.
Phil · 18 September 2026
Agent replied · 25 September 2026
Hi Phil, Thank you so much for your wonderful review! We are delighted to hear that our team kept you well-informed and made sure you understood everything. It's fantastic to know you found us professional, trustworthy, and helpful. Best, Auction House
★★★★★ 5/5
TrustpilotThese guys went out of there way to…
These guys went out of there way to help and above and beyond what they were required to do. Couldn’t recommend more
Cameron · 4 September 2026
Agent replied · 25 September 2026
Hi Cameron, thank you for your lovely feedback! We are so pleased to hear that we exceeded your expectations. Best, Auction House
★★★★★ 5/5
TrustpilotOlivia was excellent through the whole…
Olivia was excellent through the whole process. Olivia explained the end-end process and associated costs clearly and was easily contactable and responsive throughout the process. Watched the on-line auction as Olivia secured a good price for us. Olivia took stress out of the situation for us.
Gary · 22 September 2024
Agent replied · 24 October 2024
Hi Gary, thanks for sharing such high praise for Olivia in the South West team. We are so pleased to hear you had a stress-free experience of selling at auction. Best, Auction House
★★★★★ 5/5
TrustpilotChris Mervyn was very helpful
Chris Mervyn was very helpful. We were guided through the process, at all times able to contact Chris including out of hours. An unusual and stressful period, the advice and guidance was a regular solution to our concerns. Very impressed
Pete · 18 December 2024
Agent replied · 24 December 2024
Hi Pete, it's fantastic to hear you were expertly guided through the auction process and had excellent communication with Chris! We will be sure to pass on your excellent feedback to Chris and the Auction House South West team. Best, Auction House
★★★★★ 5/5
TrustpilotDan the agent went above and beyond the…
Dan the agent went above and beyond the call of duty. He provided with all the information I needed. He accommodated my surveyors visit and late arrival. Even bringing the keys to me on the evening of completion day with hearty congratulations. Shannon working behind the scenes always answered my queries promptly. Happy to recommend.
Customer · 20 December 2025
Agent replied · 12 June 2024
Hi there, it's fantastic to hear about your excellent experience with Dan. Thank you for the recommendation! Best, Auction House
★★★★★ 4/5
TrustpilotWe had near flawless experience
We had near flawless experience. The website is fairly self explanatory and bit experience was smooth. The communication was prompt thorough email. But tried to call few times which did not go well. Overall a good job.
Sudeesh · 13 May 2026
Agent replied · 4 June 2026
Hi there, thank you for taking the time to leave us a review, we're very pleased to hear you had a smooth experience! We also appreciate your feedback regarding telephone communication, and will be sure to pass on your comments. Best, Auction House
★★★★★ 3/5
TrustpilotEverything was very well administered
Everything was very well administered, but (and this is no indictment of the team or the service) it's not the same as sitting in an auction room and there seems to be a lot of pre and post-auction form filling and registering.Other than that, well done to Brian and the team.
Simon · 14 June 2024
Agent replied · 23 August 2024
Hello Simon, thank you for your feedback. We completely understand that some prefer an in room auction. All the best - Auction House
★★★★★ 5/5
TrustpilotFantastic all round
Fantastic all round! Lovely, professional and very helpful! Will certainly be back in the future! Thanks all!
Charlotte · 23 September 2026
Agent replied · 25 September 2026
Hi Charlotte, thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with us and found our team professional and helpful. Best, Auction House
★★★★★ 1/5
TrustpilotQuit with these clickbait guide prices…
Quit with these clickbait guide prices !SDL sold 7 Spenser Close for £88,000 a matter of weeks ago, can you tell me how on earth you have set a guide price of £34,000 ? They laughed and were unsurprised when I asked if the property sale went through abc why it is now listed so much cheaper !Again, SDL sold Salisbury House a few weeks ago for £29k, please explain why you have a guide price of £10k ?These prompted me to check out your other midlands properties and they all seem to have been purchased from other auction companies very recently and you have placed ridiculous prices on them !!234 Russell Road was sold by I am sold for £160k, your guide price is £60k.. how ?69 Lawnswood Avenue was sold by i am sold for £140k, your guide price is £40k.. how ?2 Lawley Street was sold by I am sold for £150k, your guide price is £50k.. how ?I am sure there are countless other examples ! What on earth are you trying to do here ?Are you trying to say that your seller is prepared to take losses of over £100,000 per property ! Don’t be so ridiculous ! I am reliably informed that your seller used to use midlands auction firms but local buyers “are on to him”, so he has decided to rip off London buyers instead !The auction industry needs to be properly regulated.. far too many cowboy underhand auction houses letting unscrupulous sellers run amok ! Auction used to be a good place to buy.. those days are over.Why are you trying to dupe innocent and unaware buyers ? Do you know the financial and mental damage you can cause people ? Do you even care ? I would hazard a guess as to no ! You clearly place earning a few extra £ over having a moral compass !Shame on you !
Chand · 19 January 2022
Agent replied · 12 June 2024
We thank you for your comments. Auction House London can absolutely confirm that the appropriate terms and conditions have been signed by the client, and that a genuine reserve price within the guide has also been confirmed. We are not able to dictate to vendor clients the price to which they should be marketing properties, only to advise, and this is exactly what we have done in this case. It is at the client’s insistence that the property is being marketed at the level it is, albeit against our best advice. We believe the client has particular circumstances private to himself which has led to him taking this decision and issuing instructions to us accordingly. Auction House London are a professional company and always strive to give clients the best possible advice and achieve the highest possible price for them but we are grateful to you for your comments and can confirm that we continue to advise all our clients in the most responsible and professional manner possible.Jamie Royston, Director, Auction House London
★★★★★ 5/5
TrustpilotI can't thank AHS enough
I can't thank AHS enough, especially John Loudon, he was excellent throughout the process from start to finish, he was always kind and decent and any questions or worries I had, he answered and reassured me. I would definitely recommend AHS
Hazel · 17 November 2024
Agent replied · 24 December 2024
Hi Hazel, it's great to hear of the excellent experience you had with John and the Scotland team. Thanks for the recommendation! Best, Auction House
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