Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBAD COMPANY JUST WANT MONEY
0 follow up and 0 cooperation got from the team. Paid for deposit and for administration fees including legal packs and etc and end up no one sent the packs and no follow up from anyone to assist the whole process. The only communication that I get is to ask for payment, money money money. After paying for, no assistance NOTHING!They told mortgage team the purchase had been cancelled and not letting the valuator to their job.Second appointment for the valuator to go, they don't cooperate and not giving access to valuator.They just want to make a lot of problem so that they can make you forfeit the upfront money that you paid.When you try to get a reason for their unprofessional, they will only tell you it's all your fault for not being able to do the whole process on time. Which, the issue lies with them.Unrecommended company.Ms G Wood will act like she don't know anything and push the responsibilities to someone else and keep quiet and not assist.Mr S the so call area manager is even worse, not only he did not review the whole case and will only tell you it's all your own fault. He only know how to push all the faults to you and make you forfeit the money.BAD COMPANY NO ASSISTANCE NO FOLLOW UP THEY JUST WANT TO GET YOUR MONEY FROM THE INITIAL PAYMENT AND DO THE SAME ROTATION AGAIN AND AGAIN
David · 11 November 2024
Agent replied · 24 December 2024
Thank you for your feedback. After carefully reviewing our records, we cannot find any transaction under your name. Your review referenced a legal pack never being provided despite being paid for, however, every property we sell has a legal pack which is available to download on our website prior to the auction, free of charge. Any costs and the timelines associated with the purchase are clearly outlined within the legal pack terms of sale. The timeline for acquiring a property via an unconditional auction (typically 20 working days between exchange and completion), can make financing the purchase with a mortgage challenging, but our team are always willing to work with you and the vendor to try and facilitate this. We are genuinely sorry to hear that this experience has caused you distress. We aim to ensure a fair and transparent process for all parties involved. If you would like to discuss this matter further or if there's anything we can do to assist you, please contact us directly.Kind regards, Auction House
★★★★★ 5/5
TrustpilotFriendly and efficient service
Friendly and efficient service! I was guided through the whole procedure and all happened as had been explained. I felt I was in good and knowledgeable hands.
Ms · 11 May 2026
Agent replied · 4 June 2026
Hi Helen, thanks for taking the time to leave us this excellent review! We are delighted the procedure was explained to you clearly and you felt you were in good hands. Best, Auction House
★★★★★ 5/5
TrustpilotSelling at my first auction
Selling at my first auction. Time was taken to explain the whole process in detail which I was grateful for.As time went on I had a couple of questions and when I rang someone was at the end of the phone to answer my questions.Everything was done quickly and efficiently and would definitely use this auction company again.
Mrs · 17 May 2023
Agent replied · 12 June 2024
Hello, Thank you so much for your feedback. We're delighted to hear about your positive experience selling at auction for the first time. All the best - Abi
★★★★★ 5/5
TrustpilotHelpful friendly staff made the process…
Helpful friendly staff made the process very simple
Peter · 18 September 2026
Agent replied · 12 June 2024
Hi Peter, thank you for your kind review. We're so happy to hear you had such a positive experience with us. Best, Auction House
★★★★★ 5/5
TrustpilotVery quick and easy process
Very quick and easy process. Lukas was very helpful and facilitated a quick and easy purchase post auction. All question and queries dealt with very succinctly and easily.
C · 23 December 2024
Agent replied · 24 December 2024
Hi there, thanks for your excellent review! It's great to hear Lukas helped you achieve a fast and easy post-auction purchase. Best, Auction House
★★★★★ 5/5
TrustpilotThe whole process was not without it's…
The whole process was not without it's obstacles but the professionalism shown was indicative of all the staff, with a special mention to Jenny Austen for her cheery personality and perseverance.
Gary · 9 November 2024
Agent replied · 24 December 2024
Hi Gary, thanks for your excellent review! We will make sure to pass your feedback on to Jenny. Best, Auction House
★★★★★ 5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish. Highly recommend
Justin · 11 September 2026
Agent replied · 25 September 2026
Hi Justin, thank you for your five-star review! We are so pleased to hear you had such a fantastic experience with us. Best, Auction House
★★★★★ 5/5
TrustpilotAnother good result with a difficult property
We've been selling our properties with Chris and the team for years and the service has been excellent from start to finish. From the quick and accurate valuations to the strong results, they are always helpful and a pleasure to deal with. The latest one wasn't straightforward but we got there in the end thanks to their help and advice throughout.Thanks again.
Sam · 20 October 2022
Agent replied · 12 June 2024
Hi Sam, thank you for taking the time to share your feedback. Always a pleasure to work with you too. All the best - Chris
★★★★★ 5/5
TrustpilotYour representative Daniel Lawrence was…
Your representative Daniel Lawrence was very helpful and thoughtful throughout my enquiries and I feel went to great lengths to assist and inform. Made the whole experience a positive one. Regards Liz Everitt
Elizabeth · 3 September 2024
Agent replied · 24 October 2024
Hi Liz, it's lovely to hear of your positive experience with Dan and the North Wales teams, thanks very much for taking the time to leave a review. Best, Auction House
★★★★★ 5/5
TrustpilotBrian made every effort to get the best…
Brian made every effort to get the best price for all lots,he took his time and didn’t rush through any lots,I would throughly recommend auction House if you need to sell your land or property
Susan · 27 July 2024
Agent replied · 23 August 2024
Hi Susan, thanks for the excellent review of Brian's patient auctioneering and the recommendation for Auction House East Anglia! Best, Auction House
★★★★★ 5/5
TrustpilotThis is the easiest and quickest way to…
This is the easiest and quickest way to buy property. Olivia and her team in Plymouth are the best ! Look forward to more wins in the future.
Mark · 1 November 2024
Agent replied · 12 June 2024
Thank you for your review. We'll be sure to share your feedback with the team in the south west. All the best - Sarah
★★★★★ 5/5
TrustpilotGreat experience from start to finish
Great experience from start to finish, very proactive good communication throughout both with front office valuers and back office staff. Would highly recommend.
Phil · 8 May 2026
Agent replied · 4 June 2026
Hi Phil, thank you for this excellent feedback! We are delighted you had a great experience from start to finish. Best, Auction House
★★★★★ 5/5
TrustpilotBuying at Auction.
Buying at Auction by definition is tricky but communication was good throughout the process. Staff were friendly and pleasant to work with.
David · 14 May 2026
Agent replied · 4 June 2026
Hi David, thank you for your fantastic review! We're glad to hear our team made your auction experience a positive one. Best, Auction House
★★★★★ 5/5
TrustpilotProfessional service provided by Dean…
Professional service provided by Dean and his team, good communication, well presented information in a timely manor which made the house sale go smoothly. The auction was very successful returning a value far higher than we had expected. Very pleased with the service and couldn't recommend them highly enough.
S · 8 September 2023
Agent replied · 12 June 2024
Thank you for your review, We'll be sure to share your feedback with Dean and his team. All the best - Sarah
★★★★★ 5/5
TrustpilotA great auction experience
A great auction experience. Easy to register, auctioneer went at a great pace, and very good follow up. Would highly recommend
Sarah · 19 May 2026
Agent replied · 4 June 2026
Hi Sarah, thank you for your lovely review! We're so glad you enjoyed your auction experience. Best, Auction House
★★★★★ 5/5
TrustpilotSuper smooth service
A super smooth and very quick transaction. I wish all house sales worked like this. Adam and team were excellent at guiding me through the process. Highly recommended.
Chris · 23 October 2024
Agent replied · 24 October 2024
Hi Chris, fantastic to hear you experienced a smooth and quick sale with Adam and the Auction House Sussex team! Thanks for the recommendation. Best, Auction House
★★★★★ 5/5
TrustpilotThe right choice
Cannot recommend highly enough my experience with East Anglian auction house.From being downhearted with the estate agents getting nowhere to being so excited from one phone call to Gary eased my concerns instantly.His experience was valuable,his calmness,attention to my needs and especially his local knowledge gave me so much confidence that I’d made the right decision.Massive thank you Gary.
Chris · 26 October 2022
Agent replied · 12 June 2024
Hi Chris, thank you for sharing your feedback. We're delighted to read about your experience with our East Anglia team and especially the wonderful Gary. Thank you for putting your trust in Auction House and we hope to work with you again in the future! Abi
★★★★★ 5/5
TrustpilotGreat auction experience
Great auction experience. Clear information provided for the online bid, professional staff, and I’m thrilled with my new bungalow. Highly recommend!
Mrs · 16 May 2026
Agent replied · 4 June 2026
Hi there, thank you very much for your lovely five-star review! We are so pleased you had a great auction experience and are happy with your new home! Best, Auction house
★★★★★ 5/5
TrustpilotAs a property developer Chris and his…
As a property developer Chris and his team was very easy to work with and would highly recommend auction house as a whole. I will be looking forward to my next purchase thru auction house thanks for easy transaction
James · 8 April 2024
Agent replied · 12 June 2024
Thank you for your review of Chris and the team at Auction House South West, we are so pleased to hear you enjoyed working with us and we look forward to seeing you again in the future. All the best - Rachael
★★★★★ 5/5
TrustpilotVery professional
Very professional, helpful and friendly service from Chris and the team. Answered queries quickly and efficiently. Would definitely recommend to any property sellers.
Andy · 18 December 2024
Agent replied · 24 December 2024
Hi Andy, thanks very much for your recommendation of Chris and the South West team, it's great to hear you had a good experience of selling your property with them. Best, Auction House
★★★★★ 5/5
TrustpilotDan was absolutely amazing
Dan was absolutely amazing, I’d had the commercial property on the market for 2 years and once I’d decided to Auction, Dan was extremely proactive, professional and moved quickly to secure the sale within a short space of time. Very happy
Debbie · 6 February 2024
Agent replied · 12 June 2024
Thank you Debbie Jackson for your review of Dan & Auction House. We are so pleased to hear you found Dan to be extremely proactive and professional. We look forward to helping you again in the future.
★★★★★ 5/5
TrustpilotExcellent experience
Excellent experience. Everything ran very smoothly and the team were incredibly responsive. Would not hesitate in buying through them again.
Miss · 13 May 2026
Agent replied · 4 June 2026
Hi there, thank you so much for your lovely feedback! We are very pleased to hear you had a great experience with us. Best, Auction House
★★★★★ 5/5
TrustpilotAmazing service Sam was excellent in…
Amazing service Sam was excellent in every way sorted every aspect out couldn’t do enough to get things moving would recommend this way of selling to everyone thank you Sam
Janet · 13 August 2024
Agent replied · 23 August 2024
Hi Janet, it's great to hear about the amazing service from Sam and the South Yorkshire team. Thanks very much for taking the time to leave a review. Best, Auction House
★★★★★ 5/5
TrustpilotPurchase of flat at auction
Olivia and her team made the whole process smooth and seamless. They always go the extra mile in helping with queries no matter how small and are super speedy in responding to any queries. A great experience!
Chrissy · 4 April 2024
Agent replied · 12 June 2024
Thank you Chrissy for your lovely review of Olivia from Auction House South West. We are so chuffed to hear you found the process smooth and had a great experience, all the best - Rachael
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