Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI would never use these people again even If it was free! Poor communication, unreliable messages and poor service through a patronising smile. I found the entire experience dishonest. I have used 6 other lettings company's and for me not only are they these worst, they make the next worst one look brilliant. My advice is tread very very carefully and check everything you are told several times and get EVERYTHING in writing and even then don't expect an honest trade. If I could go back in time I would have avoided ANY and EVERY PROPERTY they manage as I do now. This was my opinion of our experience with these people. No doubt there will be a patronising reply or maybe some more curious dishonest unprovable convenient comments?. Any way BE VERY VERY CAREFUL.
Richard · 23 June 2019
Agent replied · 21 June 2024
Dear Mr. Towndrow,
Thank you for your review and comments, we welcome and appreciate all feedback to help us ensure we provide the best possible service to our clients.
We are therefore sorry and disappointed to read your critical comments over, it appears, property management issues which we assume upon checking our records relates to your occupation of a residential property managed by ourselves which you terminated by written notice in March 2015, at which time you wrote “we would like to take this opportunity to thank you for your help and assistance throughout our tenancy”.
Hitherto we have been unaware of any difficulty or problems relating to your tenancy at the time and will therefore be obliged if you will provide your up-to-date contact details by email to barbara.wellington@bothams.co.uk so that we might have an opportunity of addressing any issues of concern, we will do our best to resolve these with you given the chance.
★★★★★ 1/5
GoogleI would never use these people again even If it was free! Poor communication, unreliable messages and poor service through a patronising smile. I found the entire experience dishonest. I have used 6 other lettings company's and for me not only are they these worst, they make the next worst one look brilliant. My advice is tread very very carefully and check everything you are told several times and get EVERYTHING in writing and even then don't expect an honest trade. If I could go back in time I would have avoided ANY and EVERY PROPERTY they manage as I do now. This was my opinion of our experience with these people. No doubt there will be a patronising reply or maybe some more curious dishonest unprovable convenient comments?. Any way BE VERY VERY CAREFUL.
Graham · 11 November 2018
Agent replied · 9 November 2024
Dear Mr. Towndrow,
Thank you for your review and comments, we welcome and appreciate all feedback to help us ensure we provide the best possible service to our clients.
We are therefore sorry and disappointed to read your critical comments over, it appears, property management issues which we assume upon checking our records relates to your occupation of a residential property managed by ourselves which you terminated by written notice in March 2015, at which time you wrote “we would like to take this opportunity to thank you for your help and assistance throughout our tenancy”.
Hitherto we have been unaware of any difficulty or problems relating to your tenancy at the time and will therefore be obliged if you will provide your up-to-date contact details by email to barbara.wellington@bothams.co.uk so that we might have an opportunity of addressing any issues of concern, we will do our best to resolve these with you given the chance.
★★★★★ 1/5
GoogleRentings been an absolute joke with them. Might be the owner too. Although we've been good tenants decorating and looking after the property. We've been without a boiler for 12 days during winter. Basic repair requests are not met. I feel a council property would be far better serviced. Disgusted with it all.
And now after the final straw of an unfixed large toilet leak.....meaning squidgy water logged flooding through the entire dining room we've left. Relieved! However now they want our whole deposit for repairs. Repairs they never completed!!!!!! Absolute daylight robbery disgusting
Charles · 23 June 2018
Agent replied · 21 June 2024
Dear Charles, thank you for your review and comments. We are very sorry to hear you are dissatisfied with the service you have received.
Having looked through our database we could not find details of your name on the tenancy agreement of any of the properties we manage or have managed - of course your name may appear differently on the agreement, the tenancy may be in a different name or it may be a property we have let on a ‘let only’ basis rather than a property we manage.
From your review it seems like you are no longer a tenant in a property we have let or manage, however we would still like to hear more about your experience, if you would kindly email your contact details to barbara.wellington@bothams.co.uk we will contact you to discuss your experience further. In the meantime we wish you all the best in your new home.
★★★★★ 2/5
TrustpilotCannot keep a promise
Ordered on the website with plenty of time. Asked if I would like my package delivered on a set date, Yes this is a good idea. Selected date and it hasn't arrived. the date was 12th December. I contacted Bothams and the response was... tough luck. choose DPD next time we cannot be responsible for royal mail.
For · 15 December 2024
★★★★★ 5/5
GoogleI first met Shani when she showed me around the property I was interested in renting. I cannot fault her at all. From the first meeting where I had my quite loud children with me to getting the keys and throughout the process she has been amazing! So helpful and no question was too much hassle despite the fact some must have seemed stupid to her!
Thank you for making a quite stressful time alot easier.
Amanda · 24 November 2023
★★★★★ 5/5
GoogleI’ve rented with Bothams for 13 years and generally they are ok. Jodie has been dealing with my tenancy re-application after removing someone off my tenancy and she has been absolutely brilliant and very helpful at a considerably stressful time. Thanks so much Jodie!
Emily · 22 June 2022
★★★★★ 5/5
GoogleNot had any luck with finding a home yet but Jodie has been really good with setting up viewings and sending through applications, she is really understanding and flexible and she always calls in the morning on the day of viewing to confirm that it's going ahead.PositiveResponsiveness, Quality, Professionalism
MajesticBlueXx · 22 June 2021
★★★★★ 5/5
GoogleA special thank you to Diane for the fantastic customer service! Diane has dealt with my query in a very professional and timely manner. Excellent service, I couldn't have asked for more!
Sara · 22 June 2023
★★★★★ 5/5
GoogleJodie has been a pleasure to deal with and nothing was to much trouble, she is professional and willing to go the extra mile. She is a credit to bothams and I look forward to dealing with her again in the future
Steven · 22 June 2022
★★★★★ 5/5
GoogleBothams have been so effective and helpful in the stressful process of viewing properties. Shani was lovely when showing me around the apartment and knew a lot about the property, and made me feel welcome. Could not rate them high enough.
Phoebe · 22 June 2022
★★★★★ 4/5
GoogleSarah Eyre in Residential Lettings has been assisting me with an end of tenancy following the death of my father. Her professionalism and kindness in a difficult situation has been outstanding. I cannot thank her enough for her support.PositiveProfessionalism
Nicola · 22 June 2022
★★★★★ 5/5
GoogleReally good experience with Bothams, Shani was amazing at keeping us updated, really helpful and accommodating. As a result this made the whole process incredibly smooth!
Francesca · 26 August 2023
★★★★★ 5/5
GoogleShani has been super helpful and made the process really easy and quick for me!
Sarah · 16 April 2024
★★★★★ 5/5
GoogleIt was lovely to meet this kind people, especially Shany who helped us more than anything!
Thank you so much for your service!
Daniela · 25 September 2023
★★★★★ 5/5
GoogleShani was absolutely brilliant for us we had a lot of trouble from Rightmove. She and Bothams backed us all the way. Thank you very much
Alex · 22 June 2023
★★★★★ 5/5
GoogleShani was very prompt and professional. Bothams has been very kind and supportive from the beginning and continues to support for any issues.
Sanjay · 27 July 2023
★★★★★ 5/5
GoogleJodie went above n beyond for us she kept us updated very friendly it was a pleasure dealing with her thank you for everything
Sam · 22 June 2023
★★★★★ 5/5
GoogleAfter some discussion it was decided that Botham's as a very long standing, and well established business in Chesterfield, they would be our preferred choice to use as the selling agents for our home in Chesterfield.
From start to finish everything was handled in a professional manner, and throughout the whole process we were kept well informed.
Overall a very good experience and would highly recommend.
Ben · 23 June 2017
Agent replied · 21 June 2024
Dear David, thank you very much for taking the time to write your review and kind comments.
It was a pleasure to help sell your beautiful home, and we hope you enjoy you move to the sea side!
If we can ever be of any assistance in the future please do not hesitate to contact us. 🏡☀️
★★★★★ 5/5
GoogleJust moved house & has been such a smooth easy process. Big thanks to Jodie for being a great help with my enquiries.
Carlyze · 22 June 2023
★★★★★ 5/5
GoogleBothams manage several residential properties for me personally and for a business partner, and they have been exceptional. Shani, our main contact, is always professional, approachable, and efficient, ensuring everything runs seamlessly. …
James · 16 April 2025
★★★★★ 1/5
GoogleI asked to view a property, I was given a starting time and opted for the first appointment that was offered, 2:15. I was then told that appointment wasn’t available and offered 2:30, I replied after a little while as I was busy at work and was then told that appointment wasn’t available either. If someone asks for an appointment at 2:15 and that isn’t available but 2:30 is don’t you think common sense could have prevailed here??
Danielle · 22 June 2022
★★★★★ 5/5
GoogleThe Bothams letting team supported us as landlords and we found them to be professional and responsive to our needs, they gave us excellent advice and found us the perfect tenant. We would highly recommend them as letting agents. Shani, the Team Manger, is approachable and eminently sensible and weighted both our interests and our tenants requirements in equal measures this resulted in a positive relationship.
Mark · 27 July 2023
★★★★★ 1/5
GoogleRude!!, after calling up, making an offer at the asking price on an unseen property and then being told they will discuss it - rather than putting it forward to the seller. Told they would get back to me and haven't. Really shocked and disappointed.
Charlotte · 22 June 2022
Agent replied · 21 June 2024
Dear Ms. Holland,
Thank you for taking the time to write a review - we always welcome and appreciate all feedback to ensure we provide the best service to our clients and customers.
We are therefore sorry and disappointed to receive your negative review.
Having checked our database and systems we have not been able to locate any formal correspondence received from you, unless of course this was under a different name to that under which you left your review.
You have not mentioned which property you were interested in buying, but to confirm we follow a process with all properties we market for sale to protect our clients interests, which includes parties viewing a property before we can fully recommend an offer to our client.
This is also to protect your interests as a prospective purchaser, as of course a property is a significant investment and therefore we would always recommend at least one viewing before making a formal offer.
For the avoidance of doubt we report all formal offers to our clients for their consideration - whilst we can advise on offers it is ultimately our clients decision and we take instruction from them.
We would of course be happy to discuss this matter further, and would therefore be obliged if you could provide up-to-date contact details via email to enquiries@bothams.co.uk so that we might have the opportunity of addressing any issues of concern, and we will do our best to resolve these with you given the chance.
★★★★★ 5/5
GoogleCall in today to view an appointment. Sarah was most helpful person ive spoken to over the last few days
while looking for a property, A brilliant first contact.
Gavin · 22 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
