Every review we hold for the Chesterfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy family and I inherited a house in Chesterfield after my Dad died. We don’t live in the area but after seeing several agents decided Bothams would be the best agents for us. We were not wrong!! The hardwork, care and attention they have shown to me through the whole sale progress has been second to none and the negotiator Shani Thompson has been with me every step of the process which at times has not been easy but she was always there to talk to. Ruth Griffiths, the partner at Bothams has gone to the house every week for me to make sure all is ok.
We have moved many times in the Cambridge area over the years but we have never had such a good service frommany other estate agent we have used. Thank you Bothams and well done.
Rosalyn · 23 June 2019
Agent replied · 21 June 2024
Dear Rosalyn,
Thank you so much for taking the time to write a review of our service, and of course for your kind comments - it was truly a pleasure to work with you and your family through a difficult time and we are delighted all went well with the sale.
If we can ever be of assistance in the future please do not hesitate to contact us, we would look forward to working with you again if the chance arose or if you looked to relocate to Chesterfield!
★★★★★ 5/5
GoogleSpeaking as a tenant for over 10 years with Bothams, they are super responsive and professional, quick to interact and resolve issues with landlord. Special shout out to Shani, the residential lettings admin, for refunding my double payment without any hassle. Highly recommend!
Ajai · 23 April 2025
★★★★★ 5/5
TrustpilotJodie at Botham
Jodie at Botham has been brilliant. We had no previous experience with tenancy matters or the renting of a property it was all new to us and Jodie was patient and prompt if we needed to double check anything with her. Unfortunately the tenancy did not go through on this occasion but myself and my son Craig would definitely use Bothams and in particular Jodie to help with any future tenancy of a property that comes up in the future.
Linda · 29 June 2022
★★★★★ 5/5
GoogleAfter a recent change of circumstances i decided to relocate, Jody and the team at Bothams quickly and efficiently helped with my tenancy and fasted tracked the whole process, Jody's communication throughout the whole process was clear precise and professional, i can't thank her enough. Shani helped complete the process when i visited the Chesterfield branch to sign the tenancy, she also delivered a high level of professionalism. Overall my experience using Bothams was relatively stress free, as far as moving house can be, and would recommend there services to all.PositiveResponsiveness, Quality, Professionalism, Value
Josef · 22 June 2022
★★★★★ 5/5
GoogleShared House/HMO - Landlord Review
We are very happy with the service we have received from Bothams and the lettings team.
A huge thank you to Jodie Elliott who has taken the lead in helping us let our shared house. Jodie has been professional, organised and efficient, whilst being friendly and personable too. Jodie has kept us well informed regarding applications, in addition to promptly liaising with tenants when we have required access to the property. Jodie has taken time to get to know us and what type of people we are seeking to create a happy home for our tenants.
I'd also like to mention Sarah Eyre who manages the accounting of our property, and worked with us to ensure we are all on the same page with regards to the billing for individual tenants.
Thank you to all involved.
Vivien · 22 June 2022
★★★★★ 5/5
GoogleShani was amazing, and helped with everything so I Haven’t been at all stressed.
She took care of it all.
Thank you so much Shani!
Emily · 16 June 2025
★★★★★ 5/5
GoogleAbsolutely fantastic service from Jodie. We had been told the lease on our rented property would be cancelled by February we where frantically looking for a house viewed one with bothams and two days after viewing we where accepted as tenants and a move in date provided. Excellent service couldn’t ask for more. Quick responses to emails and phone calls. Thanks Jodie and all at bothams
Libby · 22 June 2023
★★★★★ 5/5
GoogleShani and the team at Bothams have been very helpful and professional over the few years I have rented a property with them. They have always had a fast turnaround on anything I’ve needed help with and would highly recommend them.
Thank you guys!PositiveResponsiveness, Quality, Professionalism
Dan · 22 June 2021
Agent replied · 21 June 2024
Dear Dan,
Thank you so much for taking the time to write a review of our service, and of course for your kind comments, I will be sure to pass this on to the lettings team.
We are only too pleased to help look after your property, and always strive to offer the best service we can.
Please do not hesitate to contact us if we can be of any further assistance, it is a pleasure to work with you.
★★★★★ 5/5
GoogleCouldn't have asked for a better estate agents to find my new rental with. They kept me up to date with my whole application process with constant reassurance. Shani is also meeting me at the property on the day my tenancy starts which is a massive help 🙌 …
Sophie · 25 October 2023
★★★★★ 5/5
GoogleVery happy with the service I receive from Bothams. Shani is always responsive and helpful. Would recommend.
John · 10 April 2025
★★★★★ 1/5
GoogleI'm disabled . I'm being bullied to move a bicycle from near the boiler as it could restrict the access lol . The bike is on wheels and can be moved. It's not going outside as its an electric vehicle and is very expensive.. ive been at the property 8 years and no damp , but they are saying damp will occur if a don't throw away things ..
David · 22 June 2023
Agent replied · 21 June 2024
Dear Mr Johnson,
Thank you for your review and comments - we always welcome and appreciate all feedback to ensure we provide the best service to our clients and customers.
When we undertake routine property inspections on behalf of the landlords the inspection has a dual purpose; firstly so we can check that the property is being kept in acceptable condition which we then report to the landlord, and secondly so we can discuss the property with the tenant to identify any issues or repairs required, and to identify any possible health and safety risks that can be resolved or minimised.
Any recommendations we make are based on ensuring any possible risks to health and safety are removed or minimised as far as possible to ensure the ongoing safety of the occupants of the property, and to ensure that the property is kept in good condition to ensure a healthy and comfortable living environment.
We would of course be happy to discuss this matter further, and would therefore be obliged if you could provide up-to-date contact details via email to barbara.wellington@bothams.co.uk so that we might have the opportunity of addressing any issues of concern, and we will do our best to resolve these with you given the chance.
★★★★★ 5/5
GoogleI’ve dealt with Bothams for a couple of years and their level of service is excellent! Shani and her team have always been there for support and guidance.
I would definitely recommend this agent to anyone and everyone!
Bethany · 16 April 2024
★★★★★ 5/5
GoogleBothams got in touch within an hour of the application sent for a property, managed to set me up a viewing on that same day and was really accommodating due to work. Shani, the agent that I met with, down to the agent over the phone..they were helpful and friendly the whole process. Genuine good people. 5* 🤟🏼 …
Brewacuppa · 16 May 2025
★★★★★ 5/5
GoogleLovely Shani showed me round a beautiful bungalow today... really impressed that she removed her shoes... lovely to see such respect for others' property....also, it's the first time an estate agent has made me feel like an important client rather than just a nuisance... well done 👍 …
Tracy · 16 August 2025
★★★★★ 1/5
GoogleAbsolutely appalled at the quality of service I have received from Bothams,
I am still waiting for a call back from Andrew he said he was going to call me ASAP and that was two weeks ago!
I put in an offer for a shop after I had a viewing they then declined the offer and wouldn’t allow me to view the premises again or put in another offer. Belinda keeps avoiding me telling me it’s not available when I know for a fact it is as I got someone els to call to enquire about it on my behalf.
This isn’t treatment I would expect from a professional Estate agents!NegativeResponsiveness, Quality, Professionalism, Value
Joe · 22 June 2021
Agent replied · 21 June 2024
Dear Joe,
Thank you for your review and comments - we always welcome and appreciate all feedback to ensure we provide the best service to our clients and customers.
Having checked our records we did leave a voicemail message for you which was followed up with an email, and have been in correspondence with you via email and telephone on numerous occasions.
The last email sent to you asked for confirmation of your availability to meet at the premises for another viewing and to discuss your revised offer, but as of yet we have not received a response from you until you posted this review.
To confirm your initial offer was rejected by our client due to the level of your offer, and lack of satisfactory references and/ or deposit.
At that stage an alternative offer was accepted by our client from another party which we were moving forwards with. The other tenant however has subsequently not been able to proceed due to the impact the ongoing pandemic has had on their business. We confirmed this to you when you rang, and confirmed the premises were once again available, and asked you to clarify you were still interested.
You have had every opportunity since to make another offer which we would of course be delighted to put through to our client, as ultimately the decision rests with the landlord as our client
We would of course be happy to discuss this matter further, please contact us via telephone or email when convenient, so that we might have the opportunity of addressing any issues of concern, and we will do our best to resolve these with you given the chance.
★★★★★ 5/5
GoogleDaniel was absolutely brilliant for me and my other half. He has kept us up to date at all times and has made this quite frankly hard time, easier and enjoyable. Excellent customer care!
Olivertg · 16 April 2024
★★★★★ 5/5
GoogleGreat customer service and transparency from Spencer and the team
Lucas · 16 April 2025
★★★★★ 5/5
Googlegot in touch with me quickly regarding a viewing after making an enquiry. viewing booked two days later, and matt sent further recommendations over to us based on our wants and needs which matched wonderfully meaning more viewings got booked! thank you matt, spencer and neil - could not recommend enough for all your help!
Eleanor · 20 May 2025
★★★★★ 5/5
GoogleI've used Alan and Andrew Terry from Bothams on a number of occasions to provide a valuation on an industrial unit. They have always provided an excellent and very detailed service and I would have no hesitation in recommending them for this type of work.
Ralph · 5 August 2025
★★★★★ 5/5
GoogleI used Bothams in Chesterfield to get a RICS valuation on my property to repay my help to buy loan. Marcus was really friendly and helpful and was able to provide the valuation in a couple of days which meant that I could get this processed in time. Thank you for your help!
Emma · 22 June 2022
★★★★★ 5/5
GoogleI've recently moved out of a property I rented from Bothams. I was there for 12 and a half years. In that time, Sarah and the team were very helpful whenever I had an issue, or a question about something. I wouldn't hesitate to rent from Sarah again, should I ever need to.PositiveProfessionalism
Sam · 22 June 2022
★★★★★ 5/5
GoogleHaven’t dealt with them for long and still to secure a property but Jodie has been great at quickly responding to my communications and requests so can’t ask for more at the stage I’m at. Fingers crossed I find the right property but looking forward to the journey with Bothams.PositiveResponsiveness, Professionalism
Drew · 22 June 2022
★★★★★ 1/5
GoogleVery poor customer service.
First Time when I called the agency to arrange the viewing of a house that I've seen advertised on their website, they told me that the house is only going to be available from the 7th of Feb and will let me know when they can book me in but nobody got back to me at all.
Called them again in few days and finally got a date booked on the 9th of Feb to view the house after telling them I'm really interested in the property.
Strange enough they kept repeating and saying that it will only be available from the 7th of Feb and nothing can be done until then.
Got a message today 5th of Feb, that the house has been taken and someone input a deposit for it??? Really guys?
I've been told repeatedly that nothing can be done until the 7th of Feb and couldn't see the property earlier and now someone took it even though I've been told there is nothing that could be done until the 7th?
Really bad communication with your customers and giving wrong information for no reason.
Not sure if I will use this agency again as it left me really disappointed and felt really discriminated in this overall situation.
Evelina · 23 June 2019
Agent replied · 21 June 2024
Dear Ms Jakimova,
Thank you for your review and comments - we always welcome and appreciate all feedback to ensure we provide the best service to our clients.
We are therefore sorry and disappointed to receive your critical review, though we can fully appreciate your disappointment in the circumstances.
We are also sorry that we did not get a chance to explain the circumstances fully when we left you a voicemail message cancelling your viewing appointment and informing you that the property had been let.
To fully explain the circumstances I can confirm the information you were provided with was correct, the property was not available to view until the 7th of February, and no viewing appointments had been booked in prior to this. The first viewings were due to take place on the 7th of February as you had been informed, however in the meantime we were contact by a family who had unfortunately had to leave their current property due to fire damage which meant they could no longer reside there.
The property was close to their existing property, and was therefore ideal for them to be able to move into at short notice. The landlord was very understanding of their circumstances, and so allowed them to move into the property as soon as possible.
We are very sorry for the disappointment this has caused, and would of course be delighted to add you to our waiting list if you would like to inform us of your property requirements.
We would of course be happy to discuss this matter further, and would therefore be obliged if you could provide up-to-date contact details via email to barbara.wellington@bothams.co.uk so that we might have the opportunity of addressing any issues of concern, and we will do our best to resolve these with you given the chance.
★★★★★ 1/5
GoogleI would never use these people again even If it was free! Poor communication, unreliable messages and poor service through a patronising smile. I found the entire experience dishonest. I have used 6 other lettings company's and for me not only are they these worst, they make the next worst one look brilliant. My advice is tread very very carefully and check everything you are told several times and get EVERYTHING in writing and even then don't expect an honest trade. If I could go back in time I would have avoided ANY and EVERY PROPERTY they manage as I do now. This was my opinion of our experience with these people. No doubt there will be a patronising reply or maybe some more curious dishonest unprovable convenient comments?. Any way BE VERY VERY CAREFUL.
Richard · 23 June 2019
Agent replied · 21 June 2024
Dear Mr. Towndrow,
Thank you for your review and comments, we welcome and appreciate all feedback to help us ensure we provide the best possible service to our clients.
We are therefore sorry and disappointed to read your critical comments over, it appears, property management issues which we assume upon checking our records relates to your occupation of a residential property managed by ourselves which you terminated by written notice in March 2015, at which time you wrote “we would like to take this opportunity to thank you for your help and assistance throughout our tenancy”.
Hitherto we have been unaware of any difficulty or problems relating to your tenancy at the time and will therefore be obliged if you will provide your up-to-date contact details by email to barbara.wellington@bothams.co.uk so that we might have an opportunity of addressing any issues of concern, we will do our best to resolve these with you given the chance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
