5/5
GoogleI had a fantastic experience going through Urban Sale and Let, Charlotte and the team went above and beyond to help make our move a successful one!
Trusted Agent profile · Chester
Urban Sale and Let Chester reviews
★★★★★
167 reviews across 2 platforms
19, Charles Street, Hoole, Chester, CH2 3AY
Urban Sale and Let's office in Chester, at 19, is rated 4.4 out of 5 across 167 reviews on two platforms, including 165 Google reviews rated 4.4.
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Reviews
Every review we hold for the Chester office, from every platform, shown as written. First names only.
Google5/5
GoogleI have been using Urban Sale and Let for about 20 years with my property rental. They have been brilliant with their service, always ensured my property was renting out for the market rate. Over the years it has been empty for only 6 months over the pandemic. Highly recommend their flawless service, communication and competitive rates.
5/5
GoogleVery organised agency overall. Polite and helpful staff. I viewed a property I intend to rent with one of the Staff (Ella Tsimibilakis). It was a very pleasant experience for me. She was very helpful. Gave detailed information of the property and answered all my questions.
5/5
GoogleVery efficient and professional throughout. Thank you Lawrence
5/5
GoogleI have been using Urban Sale & Let for three years to rent out my house during the summer and I’ve always been happy with their service. They liaise with the tenants, arrange any works needed on the property and keep me informed at all times. Definitely recommend.
5/5
GoogleAll thanks go to Linda, she is an incredible staff. Also, Luke’s calmness and listening ears too helped. If not for those two lovelies intervention, it would have been a regrettable experience.
5/5
GoogleI have had a great experience with Urban Sale & Let. Charlotte was knowledgeable, quick to respond and seemed happy to answer any and all of my questions.
5/5
GoogleVery supportive staff and great guidance from the beginning of the process to the end. Special thanks to Charlotte for making our journey smooth and successful while renting our family house.
5/5
GoogleExcellent service from the Urban sale and let team. They had my property listed and sale agreed and subsequently sold within a great time period and kept us updated throughout.
1/5
GoogleWorser company I have ever dealt all my life .They still keeping my deposit ..After l left house was left in immaculate condition. They are no helping at all.Staff are not helpful the owner of company much worser than his staff..Before l rent l went to see flat the existing tenant told me be careful with tham and handet me his contact number ..Now we are going to bring tham to court..Becose he have issues with tham.,I ll let you know what will be resuld..
5/5
GoogleThey took over the sale of mums house when our last estate agent stopped dealing with house sales. The house was sold within a week and they got a very good price. They kept me informed all the way. I would recommend urban sales and let's.
5/5
GoogleJosh was extremely responsive, professional and let out my property in one day. Great organisation and smooth handover. Would certainly use them again.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 24 August 2024
Thank you very much for your kind words. Best, Josh
5/5
GoogleDwell estate agents made our renting experience really easy, quick and stress- free. Thank you!
5/5
Googlei was with urban let for about 4 years and i can honestly say they have been superb and very professional, especially Linda. :)
5/5
GoogleWith Urban Let’s help we have just carried out major renovation work to a property we are about to rent out. Lynda and her team of workmen were amazing, organised, fast and efficient. Nothing was too much trouble.
5/5
GoogleThey are very kind and professional in their work appreciate them and recommend to deal with them
5/5
Google"I would like to express my gratitude for the outstanding services provided by Urban Sale and Let. Their team was incredibly helpful throughout our moving process, ensuring a smooth transition into our new home."
5/5
GoogleFrom viewing to move in day, the staff are very helpful and communicate well throughout the process and also have great knowledge of the local area. I would highly recommend.
5/5
GoogleWe viewed and applied for one lovely property, We're very excited cause we are moving in today :),, the application was clear, quick and efficient, very fast with the references process too. Thanks to the team and to Ella that looked after us trough all the process. Highly recommended.
5/5
GoogleCommunication from Charlotte has been 1st class from arranging the viewing up until the collection of my keys. Thank you so much
5/5
GoogleCannot recommend highly enough. Rented a property through them for almost five years (spanned across the former company Passion For Property before they were acquired by Urban Let). Although the company changed hands, thankfully the core staff were retained, as they are brilliant. Special commendations should especially go to Caroline and Linda, with whom I had the most contact. They are friendly, personable and professional and I found them committed to ensure that their tenants’ wellbeing and happiness with the property to be at the heart of everything they do, and it was clear that this was being instilled in their newly-employed colleagues, such as Jennie, who I also had contact with on a few occasions. I would like to take the opportunity to thank them for acting swiftly to resolve any issues I raised at the property and the manner in which they represented the agency, which I’ve found to be the best agency I have used in over two decades of renting property across the Liverpool, Chester and the Wirral. Thank you for all of your help and support.
5/5
GoogleThe best estate agents I've ever had the pleasure of dealing with. They've truly saved us on our rental search. We've been struggling to find a pet friendly property for over two months and with our move out date coming closer, we we're worried we would not find a place in time. We recently arranged a property viewing in Chester with Urban Let and within 5 days we signed our contracts!! Sam in particular has been so helpful in person and over the phone, helping us with our reference checks, communicating with the landlord on our behalf and helping us with any information that could help us move. I cannot say enough good things about how great this estate agents is. Thank you so much!!
1/5
GoogleWorse company I have ever dealt with they keep your deposit when the house was left in immaculate condition. To say these guys are cowboys is an underestimate to be fair. Do not get involved with these if you are looking to rent. Stay away from them if you have a choice or if you deal with them don't get out now while you can. Not to be trusted I am not the only one either too.
5/5
GoogleFirst rate, were contactable when they needed to be & apart from that, left us alone! Big thanks to Linda.
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