Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThese guys are worth 6*. If you want to sell a home efficiently, professionally, and yet easy going manner then this organisation is for you. Valuations were spot on, good communication and lots of enthusiastic viewers. They also adjusted to our family needs, and whats more, the dog loved Lawrence. They were expecting me to hand in the keys when I arrived at their office on completion day, personal approach, even the guy on the desk who I had not dealt with until then knew to expect me. Very happy customer. Great job guys.
Ian · 10 April 2026
★★★★★ 5/5
GoogleLawrence was an absolute God send from start to finish. The speed at which my house was valued and subsequently marketed was fantastic. We managed to secure a sale (over the asking price) upon the first day of viewings thanks to Lawrence's hard work. We had very regular updates throughout the sales process and Lawrence was always swift to respond to any queries. I would highly recommend Lawrence and Urban Sale & Let to anyone wanting to sell or purchase a home.
Rachel · 16 February 2026
★★★★★ 5/5
GoogleA truly fantastic service. Lawrence and Josh were both professional and friendly and made the, sometimes, stressful process of buying a house very easy and painless. They responded instantly to any queries I had, and kept me up-dated on all developments. I guess the biggest recommendation I can give is that when I eventually come to sell my property I will definitely be using this agency.
Diane · 16 February 2026
★★★★★ 5/5
GoogleI have used Urban Sale & Let for both of my tenancy's in Chester and their service has been exceptional. When I was finding my first property to rent Sam was incredibly supportive and diligent in taking me through the process as a first time private renter. On this occasion, Ella has been superb at guiding us through this process and has been supportive throughout the signing of the tenancy for the new flat and finalising the tenancy on the old flat. I would strongly recommend using Urban Sale & Let and in particular Ella for her enthusiasm, compassion and support with the process.
Dale · 16 August 2025
★★★★★ 5/5
GoogleElla has been absolutely superb throughout the rental process - she is incredibly knowledgable about the properties available, pointing out the unique features of each home. She was generous with her time and her advice, showing me a number of suitable properties in Hoole. When it came to securing a tenancy, she was on hand to advise on the process; working late to make sure it was all done and dusted the same day I viewed a property! Simply put, she’s a credit to Urban Sale and Let and I’d have no hesitation in recommending her to anyone else looking to rent (landlord or tenant) in the Chester area. Thanks again, superstar Ella!
Rick · 16 June 2025
★★★★★ 5/5
FacebookElla has been absolutely superb throughout the rental process - she is incredibly knowledgable about the properties available, pointing out the unique features of each home. She was generous with her time and her advice, showing me a number of suitable properties in Hoole. When it came to securing a tenancy, she was on hand to advise on the process; working late to make sure it was all done and dusted the same day I viewed a property! Simply put, she’s a credit to Urban Sale and Let and I’d have no hesitation in recommending her to anyone else looking to rent (landlord or tenant) in the Chester area. Thanks again, superstar Ella!
Rick · 30 May 2025
★★★★★ 1/5
GoogleI'm not one to waste time posting negative reviews but have to make an exception for this (in my opinion) unscrupulous company. I've heard from several people in the Chester area that urban sale and let has "stolen" their money. Not sure how true this is but it appears they are collecting Holding Deposits, then failing to refund them if unknown adverse credit appears on the clients credit search.
My own negative experience stems from house searching with my partner who is an ethnic minority with a foreign surname. We have perfect credit scores. Josh conducted the viewing. After providing all evidence of income, paying holding deposit etc and jumping through ridiculous hoops (it was easier for us to get a mortgage and buy our own house!) we received a blunt email saying the property was no longer for rent. I suspect there was some racial bias at play as no real reason was given, and the property was still marketed as for rent several weeks later.
I think the original passion for property went bankrupt under the mismanagement of Timothy Lever. It is noted as "Under Administration on companies house.
Private schoolboy Joshua Buchanan (young guy with floppy hair) is now running the day to day after his Mummy and Daddy bought the old firm and rebranded as Urban Sale and Let. Sadly, the administration has not improved and I have experienced racial profiling several years later whilst under new management.
You can often witness Josh strolling round Hoole masquerading as a self made "Managing Director" wearing his gillet like he owns the place which can annoy those people that have been treated like dirt by his parents' company. If you want an image of unearned Privilege then you can visit their branch in Charles Street Hoole and look for the young bloke with plucked eyebrows.
For those that feel ripped off by urban sale and let, you have recourse via the Small Claims Court . It is straightforward and affordable, all online. I am sure that keeping a holding deposit is unlawful, no matter what their "terms and conditions" say because this amounts to an unfair contract clause which is unenforceable under consumer contract law.
Just search "Make a court claim for money" on gov.uk and all the guidance is here.
I trust that a sincere response will follow. I will be willing to edit out various parts of my review if the so-called "Managing Director" Josh, commits to refunding all the consumers that he has ripped off by unlawfully pocketing their holding deposit.
I will not delete the part about Josh plucking his eyebrows or going to Private school as these are both demonstrably true.
This review is my honest opinion and based on factual evidence.
Sort it out Josh!
J.l.s.sullivan · 16 October 2025
Agent replied · 14 January 2026
We take all feedback seriously and are disappointed to read your comments, particularly those containing personal attacks and unfounded allegations about our staff and company.
To be clear: Urban Sale and Let conducts all business in strict compliance with UK property law, the Tenant Fees Act 2019, and anti-discrimination legislation. Any suggestion that we discriminate against applicants or “unlawfully” retain holding deposits is entirely false. Holding deposits are handled transparently and only withheld in circumstances permitted by law, full records are kept in every case.
The only factual points in your statement relate to Josh Buchanan wearing a gilet, having floppy hair, and attending a private school; however, it’s unclear what any of this has to do with Urban Sale & Let’s services.
Your comments regarding our business ownership, structure, and Passion For Property are so far from the truth that it appears you have glanced at Companies House and drawn a false conclusion.
The personal remarks directed at me (Josh Buchanan) are unnecessary, inaccurate, and inappropriate. Our team members deserve to be treated with the same respect we extend to all clients. Publicly targeting an individual’s background or appearance has no place in a constructive discussion about property services. However, if my appearance and background offend you so much, please do stop me next time you see me in Hoole, I’ll be happy to sincerely apologise for wearing a gilet and having floppy hair. Fashion and barbering tips are always appreciated!
Urban Sale and Let is an independently run business, registered and fully accountable under current legal and regulatory frameworks. We operate with integrity, and our record of satisfied clients reflects that.
We are happy to investigate your specific case further if you provide your full details to josh@urbansaleandlet.co.uk
. However, we will not engage publicly with defamatory or personal comments.
We remain committed to fairness, transparency, and professionalism in every interaction.
P.S. I have never had my eyebrows plucked!
Best regards,
Josh Buchanan
★★★★★ 1/5
GoogleI would not recommend this estate agent to anyone because of the way me and my partner have been treated. We found a lovely house to rent within our price range and everything. So we enquired about it and then we put down a holding deposit to take off the market and then we went through the credit checks and I passed my credit check but my partner didn't pass his due to something on his credit file that we didn't disclose because we didn't know about. So we needed a guarantor which we gave them our guarantors details to Urban Let and Sales and the next day they said that the guarantor didn't meet the criteria needed. Bearing in mind this all happened 1 week before we were due to move. So I rang the agency that deals with the credit checks and they said that they couldn't see why my partner failed the credit checks and they didn't seem to know what the estate agent was saying. My partner then looked on his credit file on Experian and long behold there was nothing there to suggest that he had the thing there that was apparently stopping him. We have lost the holding deposit which I think is disgusting because it was a lot of money and also the estate agent has had 3 other people before us who also failed the credit checks and lost their money.
Rosie · 16 October 2025
Agent replied · 16 April 2026
We are sorry to read your comments, but we do not agree with your version of events. On two separate occasions, you shouted and used inappropriate language towards two of our team members over the phone, which is not acceptable.
Regarding the referencing, your partner unfortunately did not pass due to issues on their credit file. At the time of applying, you signed our Terms of Business which clearly states that if an applicant fails referencing because of not declaring County Court Judgments (CCJs), the holding deposit is non-refundable. This was explained and agreed to at the outset. We suggested you put forward a guarantor to guarantee the tenancy agreement in light of the failed referencing, which you did but unfortunately your guarantor failed referencing so we where unable to proceed with the tenancy agreement.
We always strive to treat all applicants fairly and in line with the regulations, and we applied the same terms here as we do with every applicant.
★★★★★ 1/5
GoogleThe worst estate agents I have had the misfortune to deal with. They owe me a rent refund and have ignored my requests for it to be returned. I now have no choice but take legal action against them. The minute the landlord gave us notice as they wanted to move back k into their property, Urban Let's attitude towards us changes for the worse. A friend who has properties also used them once and will never use them again. They also had the same issue with the same member of staff as we do.
Katherine · 16 October 2025
Agent replied · 16 April 2026
We strongly disagree with your comments. Your requests were not ignored, and your rent refund has already been processed. The issue relates to the condition in which the property was returned. As it was not left in the required standard, the landlord was entitled to request deductions from your deposit, which is their legal right under the tenancy deposit scheme.
We followed the correct procedures throughout and communicated this clearly. While we understand you may be unhappy with the landlord’s decision, it is incorrect to suggest that we failed to act or withheld money unfairly.
Kind regards
Josh Buchanan
Managing Director
★★★★★ 5/5
GoogleWould highly recommend Urban Sale & Let. In particular Lawrence who has been understanding of the many issues that arose during the purchase of our bungalow, always trying to find answers to our questions. He also rose to the occasion when our seller believed he did not need to move out on the completion date, by arranging removals on behalf of the seller for the next day. A very stressful weekend waiting to see if the seller had moved out, which he did.
Bryn · 16 April 2025
★★★★★ 5/5
GoogleLawrence and Josh were brilliant during my purchase of one of their properties.
The process was lengthy albeit with issues due to the marketing/sale of my own property, out of area.
The guys however always went the extra mile to answer any queries I raised and were extremely patient when the going got tough.
Thank you Lawrence and Josh. I would not hesitate to recommend Urban Lets to anyone looking to either market their property or Let it out.
Kathy · 16 April 2025
★★★★★ 5/5
GoogleSuperb service (again) from the team at Urban Let. Ella and Charlotte were tenacious in finding me a suitable tenant for my Chester property. I particularly appreciated the excellent communication, always keeping me informed and always available to discuss when required. Also the very positive and pleasant attitude throughout - thank you !
Tony · 15 December 2025
★★★★★ 5/5
GoogleJust sold our house with Urban sale & Let and could not find a single fault. Lawrence, Josh and the team were exceptional from the very start and made the process simple and stress free. Would like to thank the entire team for a seamless sale and would very highly recommend them. Thank you Urban Sale and Let!
Joe · 16 September 2025
★★★★★ 5/5
GoogleFantastic experience with Dwell Estate Agents. Charlotte and Sam were incredibly helpful throughout the entire process. Very professional, responsive and always happy to go the extra mile. They made everything smooth and stress-free.
Mahidul · 9 April 2026
★★★★★ 5/5
GoogleElla from Urban Sale and Let has been so professional, helpful and kind in helping us move into a new property. Ella has been timely in responding to emails, and treated us with such respect that we have sometimes not found in other letting agencies. Ella is an asset to the company and has completely put me at ease with moving, which can sometimes be a stressful time.
Chloe · 16 April 2025
★★★★★ 5/5
GoogleVery impressed with the team (special mention to Lawrence) over the sale of our little house in Hoole. They generated a large number of viewings and offers, and actually produced an over the asking price sale, all completed in well under three months. Thank you for all your hard work.
David · 16 October 2025
★★★★★ 5/5
GoogleDwell facilitated my house purchase, thought they were excellent throughout. We dealt with Lawrence who we found to be responsive, honest and friendly. Would definitely use Dwell again.
Owen · 2 April 2026
★★★★★ 5/5
GoogleI can honestly say that everything went great from the very beginning and the cooperation from the relevant office was really great. Everything was done on time and they answered every question I had. I am truly grateful 🌹 …
Sina · 15 December 2025
★★★★★ 5/5
GoogleElla at has been so incredibly helpful in helping my boyfriend and I find a home together. Ella’s replies were always very prompt, she provided brilliant service and most importantly, always so lovely and kind. I would absolutely recommend to get in touch if you are looking for a new place to live. Thank you so much Ella x
Grace · 4 June 2025
★★★★★ 5/5
GoogleWe’ve had a great experience renting through Urban Sale and Let. We are currently tenants with them and have decided to rent through them again, which shows how satisfied we are with their service. Charlotte and Luke have both been fantastic, friendly, professional, and very easy to communicate with. They handle everything efficiently and are always helpful when needed. We would definitely recommend them to anyone looking for a reliable letting agent.
🤩🤩🤩🤩🤩
Ramanjit · 16 March 2026
★★★★★ 5/5
GoogleProfessional, Efficient & Met every need.
Highly recommend this company, we purchased our first home with the help from Lawrence and he was the perfect person to help guide us into our home. Any queries we had, he was straight on it and would either call or email me with the information needed without hesitation!
Thank you Lawrence!
5*+
Trish · 16 April 2025
★★★★★ 5/5
GoogleCharlotte has been very helpful from start to finish with dealing with our new property
every step of the way has provided constant communication and reassurance
Nicola · 16 February 2026
★★★★★ 5/5
GoogleWe are very happy with the service from Urban Sale and Let. We are currently renting a house through them and have chosen to rent with them again because of our positive experience. Charlotte and Luke are both very professional, helpful, and easy to deal with. They are always responsive and make the whole process smooth and stress-free. We truly appreciate their great service and highly recommend this agency.
Bal · 16 March 2026
★★★★★ 5/5
GoogleFantastic experience with this company. Charlotte was friendly and very helpful. Communication was brilliant (every question I asked has been answered). Highly recommended.
Thanks
Eml070 · 16 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
