Trusted Agent profile · Chester
★★★★★
274 reviews across 3 platforms
28 Lower Bridge Street, Chester, CH1 1RS
Swetenhams's office in Chester, at 28 Lower Bridge Street, is rated 4.3 out of 5 across 274 reviews on three platforms, including 254 Google reviews rated 4.5.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
GoogleAn amazing estate agent, helped me every step of the way and we’re always there when I needed them, they work fast & hard there just brilliant
HI Jennie, Thank you so much for the review! It has been great working with you and the family! We are so sad to see you go! We wish you the best of luck going forward and here's to a great year! Thank you from Fraser and Thayf!
5/5
GoogleGreat help throughout the purchase
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotAppalling level of service
I have just tried to book a viewing via this estate agent. The staff were utterly obstructive. I urge any vendors in the area looking to list a property to avoid this agent at all costs.
5/5
GoogleVery pleased with the service I received from Nathan at swetenhams, Chester, once we handed our property over to them, it was advertised, viewed, contract’s signed, and keys handed over all with in a week! Brilliant!! Would highly recommend! Gwyn.
5/5
GoogleWe at Simple Solutions NW Ltd have had a great experience with the Lettings Team at Swetenhams and have found them to be professional, efficient and friendly, providing a great service all round. We have a very good working relationship with Fraser Purell and look forward to continuing our work together in the future. Thank you!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThe Lettings department at Swetenhams in Chester have been very professional in finding us a tenant. The team including Sarah, Nathan and Jack have been most helpful and nothing was too much bother! We highly recommend them for finding tenants and will certainly use them again in the future.
5/5
GoogleWe have received a very professional assistance from Nathan. He helped us to find the right house in compliance with our needs in just a few days. The rest of the team is very friendly and they really care about their customers. Swetenhams is definitely a very good agency!
5/5
GoogleFriendly professional personalised service
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat agent which show professional services, quick reply and patience listener. Help me a lot on grabbing a new place to stay with.
Thank you for the 5 star review Vincent. It was a pleasure working with you and your family. We wish you the greatest fortune going forward! Thank you Fraser and Thayf!
4/5
GoogleVery professional friendly and responsive service provided by Fraser and the lettings team to find us a quality of rental property which we didn't think we would get.
Hello Robert, thank you for providing our team with a really positive view. It's great to hear you were happy and with our service and we were very happy to be of help to you! Hope all works out in the future and if there is ever anything else you need from our team, please don't hesitate to get in touch!
5/5
GoogleWonderful agent to deal with! So helpful and made our renting experience stress free thankyou 😊 …
1/5
GoogleRemoving my fantastic feedback at the end of the 3 years tenancy contract as I was robbed in day light from my deposit by 400 found, never recommend to anyone.
5/5
GooglePurchased our new home via Jack - couldn't have been more helpful. Always got answers to our questions when needed and we are very happy with our new home.
5/5
GoogleVery helpful and friendly staff. Kept me updated throughout the processPositiveResponsiveness, Professionalism
Hi El, Thank you so much for your five star review! It is really appreciated and it was great working with yourself! The best of luck for the future!
5/5
GoogleThe team are friendly and really made the whole process of finding our next home as hassle free as possible with great communication throughout. They also checked in after we moved into the property to ensure there were no issues. Highly recommend!PositiveResponsiveness, Professionalism
1/5
GoogleAlmost impossible to get your deposit back, really rude when you try to ask about it.
Hello, we are very sorry to hear that you believe the service of our Swetenhams team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@swetenhams.co.uk and we can look into this further for you.
5/5
GoogleExcellent service, quick and responsive with supportive advicePositiveResponsiveness, Quality, Professionalism
Thank you so much for your kind word and five star review! It has been a pleasure working with yourself and look forward to do so in the future!
5/5
GoogleGood team very responsive
Hi Eric, Thank you so much for the review! It has been great working with you both! Thank you from us both, Fraser and Thayf!
5/5
GoogleI have recently worked closely with the Lettings Team, being: Sarah, Nathan and Jack. I found them professional, really friendly and managed the process well.
5/5
GoogleSwetenhams Chester have been great to deal with! Nathan especially went above and beyond to help us and I couldn’t be more grateful 😊 …
4/5
GoogleThayf and Fraser are very helpful, I can rent and move in a house in just less than two weeks time. They provide clear guidance all along for those frustrating documents signing procedures.PositiveResponsiveness, Professionalism
1/5
GoogleVery poorly done photos and summary had to get it rmoved
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards
5/5
GoogleJack (on the lettings side) was absolutely great to work with. Friendly, helpful, and communication was great. Nothing was too much trouble for him. Can't recommend him highly enough.
5/5
GoogleJack, Nathan and Sarah have been very helpful sorting out our new tenancy. Jack in particular has been very efficient, transparent and communicative. I would thoroughly recommend using Swetenhams.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Swetenhams's Chester office has 274 reviews across three platforms: 254 on Google, 2 on Yell, 18 on Trustpilot (across the whole business).
Swetenhams Chester is rated 4.3 out of 5 across all 274 reviews, and 4.5 out of 5 on Google from 254 reviews.
Swetenhams Chester, 28 Lower Bridge Street, Chester, CH1 1RS.
