1/5
GoogleTerrible service. Will happily take your money to start your tenancy, takes 4 weeks for them to get your deposit back at the end, promising every day that it's coming 'tomorrow'. Landlords and prospective tenants stay away.
Trusted Agent profile · Chester
Swetenhams Chester reviews
★★★★★
274 reviews across 3 platforms
28 Lower Bridge Street, Chester, CH1 1RS
Swetenhams's office in Chester, at 28 Lower Bridge Street, is rated 4.3 out of 5 across 274 reviews on three platforms, including 254 Google reviews rated 4.5.
Reviews
Every review we hold for the Chester office, from every platform, shown as written. First names only.
Google5/5
GooglePrice paid was what was agreed up front, and my agent was fantastic in chasing up both me, the buyer, and our solicitors. Thank you Jo.
5/5
GoogleVery positive experience overall, superb professionalism and responsiveness from Thayf, Fraser and Jack who made everything very simple and trouble free. Highly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleJack, Nathan & Sarah have been really helpful I will definitely be using Swetenhams again.
5/5
GoogleLovely staff, took care of everything. Would not hesitate to go with them again.
5/5
GoogleWe’ve received outstanding customer service from Jack, great communication & would highly recommend.
5/5
GoogleExcellent service! Kept us informed.Helpful support and advice during the negotiations.
5/5
GoogleFriendly staff. They provided all the information and necessary documents.
1/5
GoogleThe poorest service that one can offer. Very unprofessional. I lost a month because of their so called 'mortgage advisor'. Even complaining to the Sequence's head office didn't change anything. Please avoid as much as possible.
5/5
GoogleThayf and frazer were really helpful, explained everything to us as we are new to private renting. Very professional. Thank you. Highly recommended.
5/5
GoogleVery Professional , Great Staff they really helped me to rent a house thanks for all your help Thayf. I really recommend Swetenhams to everyone.
1/5
GoogleI've been waiting 3 months to renew contract with landlord.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.
5/5
GooglePerfectly good estate agent. Always available on the phone.
5/5
GoogleFantastic lettings team. They found me the perfect tenant quickly and kept me up to date on the process all the way through. Highly recommend.
1/5
GoogleNo Communication between the staff . The right hand does not know what the left hand is doing. A shambles of a company.
5/5
GoogleVery good service, got us moved into our rented house very promptly. Very attentive to our needs.
5/5
GoogleCouldn't be friendlier
5/5
GoogleHad very good dealings in the past. Very helpful staff especially with Fraser Purell.
4/5
GoogleVery helpful. Would highly recommend them.
5/5
GoogleGreat friendly team who helped us get our first flat sorted quick and simple.
5/5
GoogleStaff are well informed and helpful
5/5
GoogleEfficient, professional & courteous staff in the Lettings Team
5/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Thanks Amber for your 5* review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Swetenhams Chester
How many reviews does Swetenhams Chester have?
Swetenhams's Chester office has 274 reviews across three platforms: 254 on Google, 2 on Yell, 18 on Trustpilot (across the whole business).
What is Swetenhams Chester's rating?
Swetenhams Chester is rated 4.3 out of 5 across all 274 reviews, and 4.5 out of 5 on Google from 254 reviews.
Where is Swetenhams's Chester office?
Swetenhams Chester, 28 Lower Bridge Street, Chester, CH1 1RS.
