Trusted Agent profile · Chester
★★★★★
1,769 reviews across 2 platforms
22 Heritage Court, Lower Bridge Street, Chester, CH1 1RD
Savills New Homes's office in Chester, at 22 Heritage Court, is rated 4.1 out of 5 across 1,769 reviews on two platforms, including 50 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Savills New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful
Helpful, positive outlook, always polite and resourceful. The agent even helped me clean the sink in the flat before a new tenant moved in which was over and above her duties.Also the tenants like her as well, which is important.A pleasure to work with
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotA great service from Tami Falzon at…
A great service from Tami Falzon at Savills. She was always very professional in her dealings with tenants, other agents and contractors. Her support was invaluable in securing a positive outcome to our recent issues with the apartment above. It was a pleasure working with her
5/5
TrustpilotReview for Harry Briggs Reeve of Savils
Savils are the agents for my landlord and the agent I’ve been dealing with is Harry Briggs Reeve.It has been a pleasure dealing with him concerning my retirement and surrender of my farm tenancy. I have found him to be fair open and honest with me throughout all the dealings concerning this transaction
5/5
TrustpilotSavills were fantastic dealing with the…
Savills were fantastic dealing with the sale of our property. Richard Brooks we cannot thank you enough for your help and just so professional. All the team were amazing with any questions etc. We have purchased through Savills and most certainly would deal with them again. Thank you.
1/5
TrustpilotUsed Savills Telford branch gentleman…
Used Savills Telford branch gentleman called Travis customer service awful doesn’t reply to emails or calls left with bad taste in mouth very pressured into them taking our deposit which should be used for damages which there weren’t
5/5
TrustpilotPositive Experience Letting through Savills Reading
First time letting a property through Savills, Luke from the Reading office made it extremely easy and went out of his way to get documents back to me quickly which made the whole process much easier. Very friendly and helpful employee!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Luke
5/5
TrustpilotHannah has helped me throughout my…
Hannah has helped me throughout my moving process in the new apartment i currently live in. I am very pleased so far about the apartment, as well as my experience and the help i had from her.
Thank you for taking the time to leave a review. It a pleasure to assist you. We look forward to working with you again in the future.Regards,The Savills Team
5/5
TrustpilotExcellent sales and rental departments
I have now been involved with Savills in the rental market and the sales market. Both are equally good and run very well by management with a great team to follow.
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met your expectations.
1/5
TrustpilotNegligent, mean, liars
Initially presented by real estate agency Savills with a beautiful 1 bed and promised luxurious amnesties/services when I moved at Lillie Square at the end of 2017, however sadly the reality proved to be quite the opposite and my experience at the property has been disappointing to say the least. I ended up paying thousands of pounds in bills received retrospectively due to negligence and false advertising on behalf of agency Savills. The building had not been registered with the council and the property hadn’t even been allocated a tax band (although had been advertised as such) causing major delays with council tax bills, internet and electricity supply etc. I had no heating last winter due to an error with the comfort cooling system both estate ADMIN nor SAVILLS were unable to solve for MONTHS. I have interestingly been issued bills worth £600 for this period I have had no heating in from Switch2, the dubious heat network provider the building uses.I was told my Fiona Head of Complaints that these issues were to be expected to come with a new built. When asking them for compensation for the issues I was refused it and given notice to vacate the property. The only soothing thought is that I am due to leave the property soon, leaving all these problems and nightmare behind.
5/5
TrustpilotPicked up the phone and then sold my…
Picked up the phone and then sold my house. I knew how long it would take and how much it would cost. GreatThe help finding a solicitor who efficiently handled the paperwork was a bonus
Thank you for your lovely review. It was a real pleasure being able to help you and if you need anything else please let us know.
5/5
TrustpilotMatt at Salisbury office
Matt at the Salisbury office sold our house, kept us in the loop, followed up where necessary and has a very lovely manner. Highly recommended. Mark and BeckyTeffont
Thank you so much for your review, Mark and Becky, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Matt
5/5
TrustpilotHouse sale
We would like to commend George Hill on overseeing a successful and professional sale. Always very quick to raise and answer questions, explain any issues, and a pleasure to work with. We would fully recommend.
Thanks for the review, Tim. We really appreciate it - and very happy that we could have helped you.Regards,George
4/5
TrustpilotWelcome relief!
After a distinctly average experience with one of their competitors on a purchase that fell through, our experience with Savills (and Millie in particular) was a welcome relief. Professional, pragmatic & strong communication helped close out a relatively swift new home for our family.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
4/5
TrustpilotTireless Support
Throughout a lengthy and complicated sale - first Brexit issues, then Covid 19 restrictions - the Savills negotiators gave excellent advice and personalised support: in particular, during the final stages of completion, when their extensive professional experience ensured the successful outcome. Highly recommended.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotSale of my Property
Excellent professional friendly service
Thank you, Paul, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
2/5
TrustpilotShame on you
The support from Savills during our rent period was ok. However we have just been withheld 10% of our rent deposit return because of two small issues. No understanding or flexibility for moving out during a lockdown period. Shame on you Savills!
We are sorry to hear of your experience, if you'd like could you email further information to socialmedia@savills.com in order to investigate further?
5/5
GoogleAn Estate agent that truly is worth every penny! Fantastic personal service. We had two houses to sell this year and Savills took care of both. They look after both the seller and the buyer to make the transition as easy as possible through regular contacts and updates and will communicate at a time to suit the customer. With so many cheaper options out there it can be tempting to choose a different way to sell your house, however, if you are serious about selling and want a first class bespoke service then Savills should be your first choice.
1/5
TrustpilotTerrible experience
Terrible experience. We were renting a flat, and we had to chase them constantly. They didn’t provide a check in inventory, and the flat had not been cleaned at all. They didn’t come to the check-in, and nobody answered phones or emails for days.
It’s very disappointing to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
TrustpilotMatthew from Savills Bath office was a…
Matthew from Savills Bath office was a delight to work with. He was a constant partner who helped me navigate the purchase of my dream home.
We are delighted to have been able to help you find your dream home, and wish you all the best for the future!Regards,Matthew & Savills Bath
5/5
TrustpilotI am very thankful to Luke Richardson…
I am very thankful to Luke Richardson who is definitely very helpful, sincere and professional to my letting. I could find my ideal place within 10 days where I am outside UK. He did a great job to my family.
Thank you for your kind review - and good luck in your new home!Regards,Luke
5/5
TrustpilotAlex and Caroline stuck with the…
Alex and Caroline stuck with the process through ups and downs and gave considered advice. Not an easy time to be selling a home, and all a bit of an emotional wrench, but all round they made the process as painless as possible.
5/5
TrustpilotAn almost painless move.
Victoria and all the team at Savills have been a wonderful support to us in the sale of our home.Always helpful, always positive, and always available.I am never going to move again (I hope) but I wouldn’t think of using any other agent.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotFound our dream home thanks to Morgan Bowen
Found our dream home thanks to MorganAfter a lengthy house hunt and endless calls from estate agents around SW London, we finally met Morgan. Our saviour. Morgan wasn't just polite, assertive and wise. He was also...a legend. Cheers to you, Morgs.
Thanks Hermione, and thank you so much for your review, it is appreciated. If you need anything further please don’t hesitate to contact me.Regards,Morgs
5/5
GoogleAn Estate agent that truly is worth every penny! Fantastic personal service. We had two houses to sell this year and Savills took care of both. They look after both the seller and the buyer to make the transition as easy as possible through regular contacts and updates and will communicate at a time to suit the customer. With so many cheaper options out there it can be tempting to choose a different way to sell your house, however, if you are serious about selling and want a first class bespoke service then Savills should be your first choice.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Savills New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester.
