Trusted Agent profile · Chester

Savills New Homes Chester reviews

4.1

★★★★★ Great

1,769 reviews across 2 platforms

22 Heritage Court, Lower Bridge Street, Chester, CH1 1RD

Savills New Homes's office in Chester, at 22 Heritage Court, is rated 4.1 out of 5 across 1,769 reviews on two platforms, including 50 Google reviews rated 4.8.

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4.8 / 5

50

Reviews on Google

This office

Trustpilot logo

1,719

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Chester office, from every platform, shown as written. First names only.

5/5

Trustpilot

First time auction seller

First time auction sellerAs the Executor of my later Mother's Estate I decided to sell her home by auction. Savills guided me through what was for me an extremely emotional and difficult process with professionalism and understanding. I attended the auction and was extremely impressed at Mr. Coleman Smith's (the auctioneer) expertise and skill which achieved a far better result than I had dared to hope possible. I would certainly recommend Savills to anyone thinking of selling a property at auction.Peter Norman

Peter · 20 May 2018

4/5

Trustpilot

We bought our house through Savills in…

We bought our house through Savills in Sunningdale. We ran into minor issues with our chain towards the end. Their persistence chasing the other parties helped get the deal over the line. We now have a lovely house as a result. Thanks

Brian · 9 December 2020

Agent replied · 11 June 2024

Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.

5/5

Trustpilot

I am surprised to read all of the…

I am surprised to read all of the negative comments about Savills. I have dealt with them recently and I can only speak highly of them. They have been prompt and swift with sorting out all the queries, always on time, nice and polite and I have only dealt with professional individuals there.Jordan Caskie at Savills is one of the best sales agents I have ever met. I was very impressed with how smoothly he got everything sorted, responding to my messages even during the weekends and negotiating the best deal for me with the landloard.

Cristina · 1 May 2018

1/5

Trustpilot

Waited 40 mins out in cold on Saturday…

Waited 40 mins out in cold on Saturday morning and none of the savills staff turned up. Called sevenoaks branch took them 20 mins to find their property on their own website. In my view Savills the worst eastate agency company in this country .

Vaibhav · 7 December 2019

Agent replied · 11 June 2024

Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.

5/5

Trustpilot

Savills Sales Chiswick

Amazing - Euan and the team couldn't have done more for us, absolutely recommend them if you want to sell your home :o)

C · 6 July 2021

5/5

Trustpilot

Michelle Keast's Lettings team in…

Michelle Keast's Lettings team in Winchester did a super job on my behalf as a landlord. They are very proactive, professional and courteous. They certainly went the extra mile and kept me informed of all issues. I have no hesitation at all in recommending them.

Paul · 6 November 2019

Agent replied · 11 June 2024

Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.

5/5

Trustpilot

Great experience!

Great service from start to finish from the team that ‘showed’ the house to potential buyers to the negotiator who made sure we got a great deal and a smooth pathway to completion. Highly professional, knowledgeable and friendly team.

Seller · 2 July 2021

Agent replied · 11 June 2024

We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Zakariya Hadayfa manages our properties…

Zakariya Hadayfa manages our properties in Wandsworth and Battersea. We have now sold the Battersea property. Zak has done a great job. He keeps us informed of anything going on that affects the properties and is a pleasure to work with.

Alan · 29 April 2024

5/5

Trustpilot

Five stars for the Esher office…

Nick and Tim from the Esher office handled the sale of my house in KT10. They negotiated a very complicated chain with great effieciency keeping me up to date at every stage leading through to a timely completion. Highly recommended.

Kerry · 31 March 2021

Agent replied · 11 June 2024

Thanks for the feedback, Kerry - it was our pleasure.Regards, Nick and Tim

5/5

Trustpilot

Savills, Beaconfield

Richard Sharman from Savills in beaconfield was brilliant from our 1st meeting and taking us around a house that became our 1st home. Couldn’t speak highly enough of him and everything he did to secure our home. Highly recommend to anyone looking purchase a home.

Luke · 18 September 2019

Agent replied · 11 June 2024

Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

1/5

Trustpilot

Court Case.

Be careful with this company. I am currently going to court over a dispute for a tenancy that ended 2years ago. I used to the a tenant at Ochestra house in ilford. They will try to bully you as it is a very big company with unlimited funds even when they have done something illegal. Please be careful

EO · 24 February 2023

5/5

Trustpilot

House buying with Savills

The staff that handled the sales was absolutely brilliant. She addressed my concerns and responds promptly to enquiries, I couldn’t have asked for more , she was God sent considering two previous disappointments with two other agencies.The other colleagues at Savills were very helpful and responsive .I will always recommend Savills

Anthony · 14 September 2023

5/5

Trustpilot

A Great Experience

I can’t speak highly enough of my experience with the team at Savills Wilmslow.They combine expertise with friendliness and support. They guided me through thesometimes frustrating and complicated process of selling my property.Can’t recommend them highly enough. Many thanks to all!

Margie · 22 April 2024

1/5

Trustpilot

My worst nightmare!!! Avoid at all costs

I figured getting a very expensive brand new 2015 flat in prime central London would be an excellent way to get a flat where everything "just works". Moving from period property, I was after the refreshing chance of not having to constantly refurbish and repair.But I had one enormous error in my judgement, I picked the worst real estate agency in human history. Not only did they have the immense nerve to go on and on about how detail oriented they are, but they have basically done nothing at all to make sure anything in the flat actually works.From heating systems, to lights, to vents to electricity, to the cheapest furniture you've ever come across poorly installed, to damaged floors and furniture without furniture pads, everything that could possibly go wrong with this purchase, it did go wrong, and how. No instructions, manuals, or guides for most of the essential systems.Prior to move in, I've explicitly made several requests and alterations, and they went as far as to pick on my money and in my name without asking me at all about what I want, even though I was paying for it. Then they have the immense nerve to tell me now that the work requested has been complete, it can't be changed. I understand the logistics, but the nerve on these people is fantastic and beyond incredible, they literally take you for an idiot no matter how many millions you throw their way.All for an incredibly steep premium. Their agents are fortunately still responsive, but unfortunately they seem to be completely useless and as devoid of material and information.

Flavian · 21 March 2017

5/5

Trustpilot

Excellent Service, Highly Recommend

We have had a very positive experience with Savills. Charles and Tiffany in their Edinburgh branch provided quick responses and answered every question. They kept us updated and are there whenever we need them; we couldn’t ask for a better letting agency.

Ross · 29 July 2020

Agent replied · 11 June 2024

We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

The most personal, caring service provided by an extremely efficient staff member.

Abi Gibbs of Savills Richmond branch has surpassed any customer service experience I have ever had. From arranging the initial viewing to moving in took just two weeks! She was pro active in keeping me informed of requirements, progress and procedures throughout. The paperwork was sent in a timely manner and I even had a call from their property manager Phillipa two hours after check in to arrange a visit to run through any questions I may have. If only every move had been as stress free.Thank you. Karen Wheeler

KW · 13 August 2016

5/5

Trustpilot

Great service from Tami Falzon at…

Great service from Tami Falzon at Savills. She always responds quickly to my emails and messages. She arranges contractors when required and has been a great voice of experience with recent dealings with my tenants. I'm delighted she manages my property for me.

Raemy · 29 February 2024

1/5

Trustpilot

SHOCKING SAVILLS

Looks like I'm not alone in my experience with Savills. I'm yet another tenant, having to fight tooth and nail to have my security deposit returned. They are working in cahoots with The Derwent Group, who are equally as shoddy.Avoid these businesses like the plague.

S · 12 April 2019

Agent replied · 11 June 2024

Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.

5/5

Trustpilot

We have just exchanged on a property in…

We have just exchanged on a property in the Lake District bought through the Savills estate agents in Wilmslow.Francesca, who showed us the property was excellent and the professionalism and communication throughout the process could not be faulted.

Matt · 13 June 2021

Agent replied · 11 June 2024

Hi Matt, thank you for the review, you were a delight to work alongside, I wish you many happy times in their new property.Regards,Fran

5/5

Trustpilot

Congrats to Tunbridge Wells Lettings

I am very pleased indeed with the service provided by the Lettings Team in the Tunbridge Wells office. The team - Danielle, Faith and Francesca are all prepared to go the extra mile for their customers. They make themselves readily available and are both professional and charming. Who could ask for more?

Gemma · 25 July 2023

5/5

Trustpilot

Great service from Savills Clerkenwell

We have been (first time) landlords for just over a year and very impressed with the service from Savills Clerkenwell. Sobia Parvin and Annabel Briggs have dealt with every large and small snag with efficiency and speed. Very happy!

Happy · 15 March 2021

Agent replied · 11 June 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Sobia and Annabel

5/5

Trustpilot

I find Robert Lerner from Hampstead…

I find Robert Lerner from Hampstead Savills excellent at his job. He and the team around him have always given me superb service in letting my properties. They find me good tenants and always are very professional in all their dealings.

Ian · 2 April 2024

5/5

Trustpilot

Paige Ford from Hampstead’s letting…

Paige Ford from Hampstead’s letting team was a pleasure to work with. Her professional approach and open dialogue made the whole process of finding a tenant extremely seamless. Five star service 🙏🏼

Perry · 17 May 2022

Agent replied · 11 June 2024

Thank you for the review, Perry. And a pleasure to work with you!Regards,Paige

1/5

Trustpilot

mayhem move😱

Worst moving experience ever!!! Problems with references and didn't tell us untill last minute, lack of communication between staff ..... Too many chiefs not enough Indians .. asked me to transfer the wrong deposit for the new place and even got my deposit owed £1000 short !!!! In previous property we put down New floor and improved the place .... Spent £500 in doing so and now they want to take a chunk out of my deposit to clean the Windows !!!! Ridiculous... Especially when our new rental property with savills is filthy !!! We've been here 2weeks now and still have no front door keys ... Staff are incompetent and after this tenancy we will avoid savills like the plague!!!!!!

😠 · 16 February 2015

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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