5/5
TrustpilotTami Falzon is fast, friendly, and helpful
Tami is always really fast, friendly, and helpful in our exchanges. Their support has far surpassed what we have experienced with other large property management companies.
Trusted Agent profile · Chester
Savills New Homes Chester reviews
★★★★★
1,770 reviews across 2 platforms
22 Heritage Court, Lower Bridge Street, Chester, CH1 1RD
Savills New Homes's office in Chester, at 22 Heritage Court, is rated 4.1 out of 5 across 1,770 reviews on two platforms, including 50 Google reviews rated 4.8.
Reviews
Every review we hold for the Chester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEmma is very responsive and…
Emma is very responsive and professional, very glad to have her to manage my issues and buy to let matters. Thanks. Erietta
Agent replied · 11 June 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
GooglePauline Kay goes above and beyond in her role to help you find a suitable property to purchase, Pauline is excellent at her job and communicates very well with the all parties connected with the house purchase.
5/5
TrustpilotBought a house recently and found the…
Bought a house recently and found the whole experience very good. Was kept in touch throughout the process. Very professional service.
Agent replied · 11 June 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotThe Savills team is highly professional…
The Savills team is highly professional and very experienced. Good job! thank you Josh (and all the team)
Agent replied · 11 June 2024
Thank you for your feedback, it was our pleasure.Regards,Josh (and the team)
1/5
TrustpilotAbsolutely shocking experience with…
Absolutely shocking experience with this company.We been asked to do the Topographical survey and when work has been completed Mr.Dan Smyth ( Director) just vanished and do not reply to emails or phone calls.We actually worked very hard and it was challenging job to do and in the end we never got paid for the job.
Agent replied · 11 June 2024
We are sorry to hear of your experience and would like to find out more so we can provide a resolution. Please email further detail to socialmedia@savills.com so we can investigate.
1/5
TrustpilotSavills is ok but it's just the front
Savills is ok but it's just the frontPutting one star simply because of the subprovider used by Savill's for referencing checks - LettingsHub.Worst experience ever and lot of new grey hair thanks to that one.If Savills wants to improve their service they must take care of the image constituted by the whole end-to-end process they drive their customers through, not just by the fancy front.
Agent replied · 11 June 2024
Thank you for your feedback. We take pride in providing great service, and take any issues very seriously. Please can you email socialmedia@savills.com with more details so we can investigate?
4/5
TrustpilotThank you Savills
I instructed the Savills Stamford branch to handle the sale of my apartment as, of the three estate agents that I initially contacted to discuss my position and requirements, only James at Savills really went out of his way to help and to answer my queries.Whilst I knew that, in the current climate, I would need to be realistic about price, Savills achieved a quick sale for me and, very importantly, a very speedy completion. I think that many people underestimate the importance of the time and work that goes into ensuring that an initial 'yes' finally results in a sale going through to completion. It was during this time that Victoria really impressed me and confirmed to me that Savills had been the right choice. I highly recommend. Thank you Savills.
5/5
TrustpilotHouse Purchase Process
I’ve looked at many properties through several agencies but Savills was by far the most useful and trustworthy. I had Jess Jabou as my agent and she was knowledgeable, she kept us updated throughout the purchase, patiently answered all our enquieries and was overall a lovely agent to have. She made the process less stressful.
Agent replied · 11 June 2024
Thank you so much for your review, Anna, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Jess
5/5
TrustpilotDavid Gwinnutt is ace
David Gwinnutt is a thoughtful and empathetic individual. He treated us with utmost patience and professionalism and we can recommend him with full confidence.
Agent replied · 11 June 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
5/5
TrustpilotBrilliant experience with Savills Exeter
Dealing with Sarah-Jane Bingham-Chick at the Exeter office of Savills when buying my property was an excellent experience. Definitely the best estate agent I have ever used. Not only was she charming and efficient, but she was really on the ball with communication right up to the point when I collected the door key. She made the entire process fast and trouble-free.
Agent replied · 11 June 2024
Thank you for the lovely review. I am very glad I was able to help you, and I hope you are enjoying your new home.Regards,Sarah-Jane
1/5
TrustpilotSavills advised social housing…
Savills London advised social housing landlords to “decamp” properties in high valued areas. Then Grenfell tower fire occurred. Victims of that fire reported savills would then exploit the fire safety industry. It did by providing fire safety services of social housing providers such as Guinness trust now LTD at the cost of £12 million (a service charge paid by the public purse by those on benefits) to ensure fire systems are faulty causing water damage and electrical fire issues of buildings as well as causing noise nuisance by alarms highlighting faults. This is all to deny tenants of peaceful enjoyment of their homes and force decamping of homes for redevelopment value of the land. This benefits property developers like Guinness Ltd and benefits Savills. It’s corruption
5/5
TrustpilotSuper-fast fix of my broken boiler…
Super-fast fix of my broken boiler which I am very thankful for. Big thanks to Sam Fairclough in the Manchester Lettings team.
Agent replied · 11 June 2024
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotVery satisfied clients of Savill's Telford office.
Absolutely brilliant service from Savill's Telford office. After suffering a lifeless approach from a local estate agent we decided to give the 'big firm' the responsibility of selling our house. The valuation was 25% higher than the local estate agent and they achieved it - full price! Throughout the process they were charming and thoroughly professional. Have no doubts, they are as good as it gets.
Agent replied · 11 June 2024
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotSale of oiur property
We decided to use Savills as they had far reaching market within the UK with a good reputation.The house was on the market from the second week in December 2020 and sold in March 2021.Savills provided us with a constant stream of viewers with Katiie, who conducted the viewings, gaining the confidence of all who viewed, which was a positive aid to selling. We will use Savills again.
Agent replied · 11 June 2024
I really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Katie
5/5
TrustpilotI rented a property managed by Savills…
I rented a property managed by Savills for 4 years in Kensington and the service provided was first class: any issues that arose were dealt with immediately and effectively.
Agent replied · 25 October 2024
Feedback is an invaluable reminder of the things that are important to our clients, Thomas. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
5/5
TrustpilotThe service we have received from Mr…
The service we have received from Mr James Machel during an exceptionally difficult and protracted Sale of our property Damers Bridge Cottage GU28 0AW has been outstanding. We could not have stayed the course without James tenacity and perserverance in his dealings with all concerned holding everything together and concluding with a successful outcome.
Agent replied · 11 June 2024
We really appreciate your kind feedback, Christopher. We are very pleased we were able to help and wish you all the very best for the future.Regards,James
5/5
TrustpilotProactive and very helpful team led by…
Proactive and very helpful team led by Kimberley Tsang and Kristina Pascuzzi in Cambridge, UK, in terms of providing me advises about the lettings market in the area, lettings procedures and details. Also very smartly to leverage on Savills' presence in my home town to smooth out some documentary process. Thanks. Thus I can relax and hands off as I can rely on Savills' management team to manage my overseas property. :-)
Agent replied · 11 June 2024
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.
5/5
TrustpilotI would like to thank Kristina for her…
I would like to thank Kristina for her patience and help in finding my new flat and assuring all my questions were answered. I would also like to thank Kimberley for helping me settle in and being available for any questions or concerns I may have post move. This has been my smoothest move ever so far!
5/5
Trustpilotvery satisfied with the high quality…
very satisfied with the high quality service. Aliya Charnley is always available and responsive. She deals with issues in a very professional way and always manage to resolve them.
5/5
TrustpilotHad a great experience with Savills
Had a great experience with Savills. Our agent Laura was incredibly helpful and friendly. The whole buying process was very easy and pain free.
Agent replied · 11 June 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
1/5
TrustpilotSavilles live in the dark ages
Savilles live in the dark ages. They act as if renting you a property is a personal favour and they have no obligations or commitments as landlords. Their staff only seem to work when it suits them and forget about getting repairs done. In my experience they are dishonest and fickle. It's a club for poor toffs. If you want lies and your information sold on to credit check companies go with Savilles.
Agent replied · 11 June 2024
Savills endeavours to give the best possible service so we would like to investigate this. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can look into this.
5/5
TrustpilotResponsive and professional service by…
Responsive and professional service by Savills on the property management side. I rate Tami Falzon, a Property Manager in London very highly, she is always on top of things and knows how to handle tenants!
Agent replied · 11 June 2024
Thank you for taking the time to review our service, Amit - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotExcellent service from Savills
Excellent service from Savills, Telford. Beccy & Peter were extremely helpful and supportive throughout the sales process, and helped us to navigate several unexpected obstacles / challenges, that together we were able to overcome with their professional help.
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