Trusted Agent profile · Chester
★★★★★
1,774 reviews across 2 platforms
22 Heritage Court, Lower Bridge Street, Chester, CH1 1RD
Savills New Homes's office in Chester, at 22 Heritage Court, is rated 4.1 out of 5 across 1,774 reviews on two platforms, including 50 Google reviews rated 4.8.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
GoogleThank you! for your exceptional assistance throughout the entire process. The experience, from start to finish, was professional and friendly. Pauline's guidance ensured a smooth and quick sale and support every step of the way was much appreciated.
5/5
TrustpilotThank you Duncan
We don’t usually bother with reviews but Duncan and his colleagues at Savills Cranbrook office provided an exceptional service from start to finish and deserve plaudits. Very professional, courteous and efficient and seemingly always available to answer the phone/ email. Unlike some high end Estate Agents we have encountered Duncan has delivered on his promise to be client focussed and to sell our property without too much stress or hassle. Well done Duncan it’s been a pleasure doing business with you.
5/5
TrustpilotJodie is competent and knowledgeable in…
Jodie is competent and knowledgeable in her work , she is very friendly and approachable. A good estate agent
I am so grateful for your kind words and happy to have been able to assist. Please feel free to reach out if you have any other questions.Regards, Jodie
1/5
TrustpilotUnresponsive
Refused to call me back for two weeks, i tried calling multiple times, as I was just trying to get some basic details of a property, view and find out where the auction was, just a waste of my time. Why have someone on staff if they don't do anything.
Hi Jonathan, we are sorry for the inconvenience - if you could email your contact details to socialmedia@savills.com we will certainly arrange for someone to contact you as a matter of priority.
5/5
TrustpilotWe bought a house with Savills
We bought a house with Savills, Brook Green recently and we couldn’t be more satisfied with their excellent service from beginning to end of the process. Dominique and Josie exceeded our expectations and were there to guide us and answer our questions. They are very professional and their knowledge of the area is impressive. We are very happy with our new home.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service, it was a pleasure to be able to help you. Wishing you all the best in your new home!Regards,Dominic, Josie and the Savills team
1/5
TrustpilotNever return calls / emails!
Called their Banbury branch concerning a local property I was advised they were marketing, never called back, so went on their website and "live chat" advised someone would contact me, gusees what no contact. Customer services is non exisitant, if they can not return a call what confidence would I have placing a property with them, not sure what they would charge on a 2.5m sale but they have lost that!
We are very sorry to hear this, if you'd like please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotVery supportive
Thank you Emma and Fiona for being patient and supportive. It was meant to be!
Thank you for taking the time to leave a review, we do appreciate it.Regards,Emma and Fiona
1/5
TrustpilotThis is the worst management company in…
This is the worst management company in the world. My motorcycle was severely damaged from an overnight hit and run incident at City Garden apartment parking lot and they installed NO CCTV's in the area of motorbikes & they won't claim responsibility for ANY CHILDREN injured in this area.1. No CCTV's exists in Tower C of City Garden motorbike area on both sides2. No CCTV's exists in Tower C of City Garden entrance area (all pictured below)3. If something happens to your motorbike, Savills claims NO RESPONSIBILITY4. If your CHILD ever gets hurt in this area, for example run by a motorbike or kidnapped in this area, Savills will claim they have NO RESPONSIBILITYOn the 2nd page of the documents they have the nerve to blatantly show the camera angles near the motorbike area in Tower C with nothing pointing towards the bikes, therefore it is "resident's fault".Letter from Management:in accordance with the building's regulations which is stated very clear at Article 15 of the Parking Rules and Regulations "Users parked at City Garden do so at their own risk. Management wil not accept responsibility for any damage, accidents or losses to vehicles or possessions."
5/5
TrustpilotVery quick responses from Kristina and excellent communication
Communication with Kristina Pascuzzi was easy and constructive, she helped with all queries and supported on every step
I am so glad to have been able to help you - it was a pleasure to work with you and I appreciate your kind words.Regards,Kristina
5/5
TrustpilotThank you, Olivia Hill!
Olivia Hill was client focused, professional and most helpful! Thank you, Olivia!
Thank you for your lovely review. It was a real pleasure being able to help you.Regards,Olivia
5/5
TrustpilotWe sold our house through Abby Tate…
We sold our house through Abby Tate (Fulham) who was fantastic. Quick to respond to our queries and very professional throughout. We have a young baby and she was really respectful of booking viewings around this. She kept us informed all the way through and made the whole process seamless. We would use Savills again as they are quite simply the best.
Thank you for taking the time to review our service - feedback is always incredibly helpful.I’m delighted that we met your expectations. Wishing you all the best for the future!Regards, Abby
5/5
TrustpilotExcellent service from start to finish...
Felix and the Savills team were excellent throughout our process of securing a flat to rent in central London.Every stage of the process felt simple and he updated us at every step of the way to give us the peace of mind we wanted.We are delighted with our new property and can't recommend using Savills enough if you're looking for a new place to stay.Would definitely use again!
Thank you for your kind words. Moving house can be a stressful time, so I am glad to hear we could make the process that little bit smoother for you.Regards,Felix
5/5
TrustpilotMillie Willsmer at Savills Estate Agency
Millie Willsmer is amazing. She is very kind, approachable and patient. During our sale negotiations, she was helpful and gave us many good advises. Thank you Millie!
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your future endeavours.
5/5
TrustpilotSmooth experience
Very happy with the service I received (rental of new flat) - particularly with Aziz from the St John’s Wood branch who helped us in the process! He was available literally around the clock, and always eager to answer our questions. Also worth mentioning that when encountered a couple issues/disputes in the process, with the help of Aziz we managed to resolve them very smoothly.
Thank you for the lovely review. I hope you are enjoying your new home, and I hope to work with you again in the future.Regards,Aziz
1/5
TrustpilotAppalling Rental Service By Savills St Tropez
Savills agreed a two month rental of my property in France. Contrary to the contract, the tenant smoked in four of the rooms - master bedroom, master bathroom, sitting room and dining room. The check out clerk noted a "strong smell of tobacco" to all these rooms which remains to date in the master bedroom. The Savills rental agent, against my firm instructions in writing, had the damaged curtains washed and they shrunk by 10cm in length. Savills, despite being aware there is an ongoing dispute, returned the deposit to the bad tenant without deducting money for the replacement curtains (I gave them a quotation for this) and are insisting that I make a claim through my own insurance company - which will result in them raising my premium for something that was not of my making. I have been treated appallingly by Savills and they have ducked and dived to get out of taking responsibility for their bad client. I would not recommend them at all. Be warned - if you have a problem with a bad client supplied by Savills you will be left high and dry and they will do all they can to protect the bad tenant.
5/5
TrustpilotA successful sale with Savills in Sunningdale…
We recently used Savills in Sunningdale to sell our property. The service has been outstanding. The team effort, particularly during lockdown has been brilliant. We were constantly informed of viewings and given regular updates. There are cheaper options out there to sell your home. At the end of the day: you get what you pay for. We are happy with our successful sale and would happily recommend the team in Sunningdale.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Sunningdale team
5/5
TrustpilotHad a very good experience with George…
Had a very good experience with George Pride at Savills as our property manager. Always really friendly and very prompt in response helping us with any issues we had
Thank you for taking the time to review our service, Sammuel - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotExcellent Employee - Lauren Widnell
I have been dealing with Savills for a number of years and have found them highly propfessional.Moreover, I would like to point out that Lauren Widnell in the Lettings Department of the Hampstead branch is outstanding.This lady has always been willing to help and has gone beyond the call of duty without hesitation.I must admit that her excellent manners and professionalism will be an invaluable asset to any employer.I will always remember Lauren with great fondness and I would never hesitate to recommend her to any prospective client or indeed employer.
5/5
TrustpilotT MCMAHON & DM Dewhirst
We approached Savills to sell our house in rural Aberdeenshire. Fiona Gormley and her team, including Laura Totten, provided a great service from initial meeting to final sale.
Dear Tam, thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotProbably the most helpful estate agent you’ll ever meet
Melissa Gallagher from Savills, has been the most helpful and proactive estate agent that I have ever met, and I have met large numbers!From the get go she has been quick to respond to queries and provides super helpful answers. However, she has gone the extra mile to contact third party surveyors and contractors and pull together their reports on our behalf.She has also been great at communicating up and down the chain, chasing other agents and solicitors alike, to get milestone dates such as exchange and completion agreed and over the line.On top of this she has been easily contactable and good fun.
5/5
TrustpilotLucy was professional
Lucy was professional, prompt and helpful with finding our new home. We will definitely use her services again once our lease runs out.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
4/5
TrustpilotGreat company to rent from
We’ve been renting from Savills’s for over a year now and been having a great experience since. Very efficient and friendly service from Adel, our property manager. Inspections are done in a friendly and professional way. I haven’t had to report many things but when I have, there has been a workman round within a couple of days. Any issues have been dealt with quickly. I would recommend them to anyone.Thank you!
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotSavills have been amazing to work with…
Savills have been amazing to work with on finding my partner and I a property. We’ve worked closely with Paige who has been so, so helpful. Communication was great from the start - from enquiring, to viewing and then securing the property - everything was super quick. Paige has supported us throughout the whole process and made this move so seamless! I recommend Savills to anyone that is thinking about moving!
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Paige
5/5
TrustpilotTami Falzon was a fantastic property…
Tami Falzon was a fantastic property manager for us, over our two year stay. She was very quick, diligent and showed care in her responses. Thanks Tami!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Savills New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester.
