Savills New Homes Chester reviews

★★★★★ 5/5

Trustpilot

Adel Viragh-Zsupan

I believe Adel Viragh-Zsupan deserves recognition for going above and beyond what I could expect during my tenancy with savills. She has always came across to be both professional whilst also being warm and friendly. Adel Viragh-Zsupan always makes you feel that any inquiry is a priority to her and is dealt with quickly and competently. She is a credit to Savills and I would continue to recommend Savills based off my interactions with her.

Sammy · 23 December 2020

★★★★★ 1/5

Trustpilot

Ask Savills what fees are payable for…

Ask Savills what fees are payable for an upcoming auction as a purchaser and are told it's £1000 for properties above £20,000 and £250 for properties below £20,000. Absolutely fine, you know where you are.Instruct my solicitor to go through the legal pack. This is the point at which I've now spent money.Receive an update to the legal pack less than 2 business days before the auction that the fees in addition to the £1000 or £250 are now, £550 +VAT for searches, the sellers solicitors fees of £1500 +VAT and solicitors engrossement fee of £120 (inc VAT). They've also added on the auctioneers fees of 3% of the hammer price +VAT (minimum £1250 +VAT) and a catalogue entry price of £250 +VAT.All payable by the purchaser! Let us fcuking know before we spend money on solicitors going through the paperwork. Will not bother with this auction and will never bother with another Savills auction again.Thieves.

White · 16 February 2019

★★★★★ 1/5

Trustpilot

Stay away from them!

Savills is the most useless agency in London. Last year they rented me a house that apparently seemed decent, had just been painted! After about a month, mold began to appear everywhere, food, furniture and clothes all thrown away! It was useless to contact them repeatedly, despite the health problems we had caused by mold. They accused us of the appearance of the same. A few months later we realized that there was a mouse at home, then there was an invasion of rats that walked under the floor, pierced the walls, furniture and floor. we did not have peace for a year and did not allow us to leave the house before the end of the contract. we been in touch with them thousands of time but with 0 reply. At the end of the contract, around £ 100 for dust was removed. They make you lose money, time and health. I do not understand how they are still open! This agency sucks, Stay away seriously!

Daniela · 10 February 2019

★★★★★ 5/5

Trustpilot

Savills team - Great customer service

Although the whole team is very responsive and helpful, Sam Ing goes above and beyond. He acts quickly with genuine care to sort out any issues that arise with our rental property. Daisy Mills has also been very supportive and responsive by providing last minute confirmation of tenancy documentation, whenever I requested. Thank you to you both for making our rental experience enjoyable.

Elis · 4 November 2022

★★★★★ 5/5

Trustpilot

Great all round service from Savills…

Great all round service from Savills Victoria Park. Sandy has been on top of everything and offering insight and knowledge to help with renting our property.

Josh · 7 March 2021

★★★★★ 2/5

Trustpilot

Very disappointing service from Savills Corbridge Branch.

Very disappointing service from the Corbridge branch. The contact each time to our point of contact was frosty. The singular most difficult aspect for us when we were trying to rent a property miles from where we live miles away was the reliance on the agent to communicate every nut and bolt before we made the decision to come 380 miles to view properties. My husband couldn’t come owing to work commitments-but this was NEVER relayed to us-and then I was told that it was a legal requirement. As it stands we have now rented a lovely property without this being an issue. We are old hands at renting from the perspective of being both landlord and tenant this has never been an issue. Whatever -we could have both come a bit later together but this was NOT communicated to us. It cost me 2 days of driving from Portsmouth (around 800 miles) and two nights in a hotel (£140.00). Frankly this is not acceptable or a good advert for your agency at all-and we would not recommend this branch for anyone else hoping for a positive experience with Savills, Corbridge.

Amanda · 13 January 2019

★★★★★ 5/5

Trustpilot

I highly recommend Savills for your sale …

I cannot recommend Caroline Kennaway and the nightingale team highly enough. They were straightforward, pragmatic and reassuringly hand held us through the entire sale - even when things got challenging with lawyers. Wouldn’t think twice about using them again!

Harriet · 21 July 2023

★★★★★ 5/5

Trustpilot

I had a great experience with Aliya

I had a great experience with Aliya, Savills Upper street, who was in charge of maintenance and coordination during our tenancy. Aliya was very responsive and did a great job in coordinating the relationship between us and the landlord.

Candice · 21 July 2023

★★★★★ 5/5

Trustpilot

Great service in the Hampstead office

Harriet Davies in the Hampstead office was fantastic in leaving no stone unturned on the sale of our house. Same with James Diaper. This positive experience means I am more than happy to recommend Savills.

Simon · 13 September 2024

★★★★★ 5/5

Trustpilot

Brilliant

Savills of Clifton were brilliant in particular their director David Wild! You could tell he gave 100% We had every confidence in him and his dealings with the buyer. David is also a very nice gentleman!

Simon · 7 October 2023

★★★★★ 5/5

Trustpilot

Harriet in Savilles is an extremely…

Harriet in Savilles is an extremely professional and helpful agent. She was always approachable with a kind polite manner. I definitely would use Savills and Harriet when it comes to selling our house.

Pouya · 16 December 2023

★★★★★ 5/5

Trustpilot

Savills undertook to market our…

Savills undertook to market our property, we could not have been more delighted with the service they provided. From the outset with Amy Hart then after with Sarah Jane Bingham- Chick they were at all times highly professional in guiding us through the process as well as being very understanding as it was a bereavement sale. We could not have wished for better and would highly recommend Savills.

Customer · 18 March 2022

★★★★★ 5/5

Trustpilot

I highly recommend Savills

I highly recommend Savills. We used a Wandsworth branch and our estate agent (Beth C) was absolutely fantastic. From the get go, she was amazing with my family, reassuring us during each stage and communicating non stop with us and the seller's estate agent/lawyers.I would highly recommend using Savills s they know exactly what they are doing (hard to find these days) and I will not hesitate to use them in the future.

Magdalena · 10 May 2021

★★★★★ 5/5

Trustpilot

James Barnett - Savills Cambridge

We found James Barnett to be extremely knowledgeable about the houses we looked at and the local area in Cambridge. He kept us informed throughout the sales process and was calm and measured through what was at times a stressful and complicated transaction. He also showed sensitivity and, whilst of course acting for the seller, he built a relationship of trust with us as buyers which made a huge difference to the process for us.

Michaela · 22 November 2020

★★★★★ 5/5

Trustpilot

New flat rental

Great service. Felix was a pleasure to work with from the start to finish in finding my new rental property.

Alex · 16 March 2022

★★★★★ 1/5

Trustpilot

Recently bought a flat in Tunbridge Wells

Recently bought a flat in Tunbridge Wells where Savills were the agent. Frankly, I was appauled by the attitude and pure arrogance of the staff dealing with the purchase. Throughout the process the deal was changing, and at times I was made to feel like I was wrong by asking for things that were clearly broken to be fixed....in a NEW BUILD property. Ridiculous comments like “you only really need one sundow in the bathroom to open” and “it’s ok if the floor moves a little”. The woman I was dealing with, called Catriona, was arrogant in her approach and I would never want to deal with her again. I bought the flat because I want to live here and saw potential, but the process of getting here was made to be an unpleasant one by a company that is meant to focus on selling the higher quality end of the market.....shame the service is at the lowest end. Unless you love the property you are trying to get, I would avoid working with Savills as it will be a miserable experience.

Craig · 13 November 2018

★★★★★ 1/5

Trustpilot

BONE IDLE!!

They had two flats to sell, My nearest branch refused the business - too rural they said, but the next branch 30 miles away accepted it - absolutely daft!I offered Savills 3% commission if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t utilise or exploit the extra 3% once, and they didn't even market the properties in their own 'Waterfront Collection' magazine, and accordingly they didn't sell a single flat. They just sat there and hoped for RightMove to create the footfall. BONE IDLE, LAZY and COMPLACENT! They never picked up the phone once! The problem is Savills staff are not paid commission and they don’t do viewings. Instead they sub-out the viewings to part-timers, usually old ladies dressed in tweeds that talk with a plum in their mouth. In the end I did the viewings myself and managed to sell one of the flats. For the remaining flat, Savills kept phoning me every 2 weeks suggesting I reduce the asking price each time and almost to the point of giving the property away. Despite a swimming pool and the heatwave of the 2018 summer, Savills didn’t achieve a single viewing, so I sacked them! Don’t be swayed by the big name of Savills, go small and local. What's more disturbing is that these negative reviews on Trust Pilot continue despite being acknowledged by Carole Bratt, Director of Customer Relations. She's either not being listened to by her fellow Directors, or they're too complacent to care.

Lam · 13 November 2018

★★★★★ 1/5

Trustpilot

This agency are notorious in this area…

This agency I understand are notorious in this area for being extremely rude. So confident I see from the recent request my partner has made they put their personal opinions on paper. I would urge anyone that has any dealings with this company 'buying or selling' to raise a subject access request to find out what they really think of you. Check...they have they put your bid price across or did the decide not to because they don't like you 'classify you in their words "non proceedable"..ask for evidence'? How are they using your data/who are they giving it to? Carry out a secret shopper find put what they are telling potential buyers about your property 'it smells maybe'. Have they priced your property low because they don't want to sell it?!.. What profile have they set for you? We feel from experience that this will dictate how you are treated by all staff in one particular branch.We used new build sales team and found it challenging to buy a property which we found strange now we know why, if the buyer is being told we are relocating 'Battersea dogs home'. Hurtful and unforgivable remarks.

Lionel · 16 October 2018

★★★★★ 1/5

Trustpilot

Please do not use Savills for buying or…

Please do not use Savills for buying or selling, we have the worst experience ever, Savills are only after the commission and really have no interpersonal skills at all. Trying to sell a 1million plus house and buy through Savills a house of the same value you would think that an agent of so called high end property's might try a little harder. The house we were trying to buy was owned by a well known lady celb of which they completely messed up leaving us with a house sold and no where to go.

Robin · 2 October 2018

★★★★★ 1/5

Trustpilot

Use another agent - not Savills

I instructed Savills regarding the sale of my home and was extremely disappointed. In 4 months I honestly believe they made no effort to sell my home, I believe they were just waiting for the phone to ring. They only had 4 people view my home so I instructed another agent. This was an entirely different experience and after 2 months, many viewings and great customer service my house is under offer. In this market it is not acceptable to be arrogant, to have to be chased for feedback yet happily collect huge commissions.

Annette · 29 September 2018

★★★★★ 5/5

Trustpilot

Savills London

I've had excellent recent experiences with Angus Wong at Savills in London. He's the most responsive property manager I've dealt with, and is always prompt & efficient in getting things done. Highly recommend.

Owen · 9 October 2024

★★★★★ 5/5

Trustpilot

Great service, smooth experience!

Olivia and the Savills letting team were super helpful and an amazing support throughout the whole process. Fast, efficient and a pleasure to deal with. Thanks Olivia.

Rebecca · 1 October 2020

★★★★★ 1/5

Trustpilot

Sharks

Sharks! I rented a property through Savills last year and come the end of the tenancy, they tried to withhold my deposit on false grounds. The action was borderline dishonest and at very least, sharp practice. Luckily for me, I kept photographs of the property as it was when I moved in and I recommend that anybody dealing with Savills does the same; or better yet, don't deal with them at all. Funny how they quickly backed off when legal action was instituted.

Andrew · 16 July 2018

★★★★★ 4/5

Trustpilot

Savills is a good property agency

Savills is a good property agency. Kiara is good too. she helps me a lot.

Shirley · 7 October 2022