Savills New Homes Chester reviews

★★★★★ 5/5

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Robin Howeson & Daniel Omell recommendations

Robin Howeson from Savill‘s auction team and Daniel Omell from the Hampstead office office took great care of my cousin and I whilst we were selling 2 properties as executors for my deceased father’s estate. Their personal service, desire to please, flexibility and understanding meant that they really pulled out the stops to make both sales possible and took great care of us as customers. My cousin and I recommend both of them for their great service and going beyond the extra mile.

Danielle · 20 September 2019

★★★★★ 5/5

Trustpilot

Excellent Service from a great team

We could not recommend the services of Anthony Cutler and Emma South and the rest of the Savills (Chelmsford) team highly enough. Their professionalism, expert advice and attention to detail has been nothing short of exemplar right through from the development commencing to the very last sale on our scheme. We felt very comfortable placing one of our first schemes in their more than capable hands. They really did meet all of our expectations and we very much look forward to working with them again on future developments.

Essex · 16 September 2019

★★★★★ 5/5

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Fiona in the Westminster Branch has…

Fiona in the Westminster Branch has been first class. Really helpful and great with managing our properties.Thanks Fiona

Mark · 25 August 2022

★★★★★ 1/5

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AWFUL!

Having made a formal complaint about Savills, it was then passed to a Customer Service Manager at their head office location in Richmond. Without a doubt, they issued the most grossly inaccurate and insulting response to our complaint. We will now be forced to raise the complaint with the Property Redress Scheme. Avoid this company at all costs - they are liars and profoundly dishonest. If you are looking to let or sell your property, go elsewhere!

B · 25 September 2020

★★★★★ 5/5

Trustpilot

I sold my apartment in Montagu Square…

I sold my apartment in Montagu Square W1 through Savills (Marlebone) and specifically through their negotiator Tom Watts who was superb. I could not have asked for a more professional, more thorough, service. He was the key to securing the sale, totally focused on getting the job done, ensuring that both sets of solicitors and the buyer, as well as me, were kept in the loop throughout the process. He was a delight to work with. Kindest regards, Michael Harrison

MICHAEL · 14 August 2019

★★★★★ 1/5

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Elspeth-savilles abusing vulnerable patient

Elspeth-Savilles Edinburgh called under false pretences allegedly wanting my husbands hospital number to confirm bank details which they should have done a month ago so very delayed payment,but lies-her ulterior motive was to beg for thousands of pounds in cash for a property that is not even ours-in trust for my husband who is vulnerable in a mental hsptl+doesn't know what's going on, so Elspeth thought she could get round it by lying that she could only talk to him,I told her lawyers dealing with it,also then nothing in writing for our evidence as they have been emailing for ridiculous charges not owed

Km · 7 August 2019

★★★★★ 5/5

Trustpilot

First class property management

Charlotte in the Richmond office has always been very responsive to any issues arising at the property I am renting, updating me regularly on progress even when contractors have been in great demand. The hard winter has taken it’s toll on the exterior of the cottage resulting in damp patches and a window frame requiring repair. Both issues dealt with speedily and professionally. It is very reassuring to have a property manager you have confidence in.

Hazel · 24 April 2024

★★★★★ 1/5

Trustpilot

Savills - NO STARS!

This is my second review and before I write it I’d like to remind anyone reading that it isn’t possible to give a 0 star mark. Therefore, please deduct 1 star from the score in this review and in my previous one.My last review was made because of the way that Savills handled the renewal of my tenancy. As a result I decided to leave the property. This review is made because of the way that Savills have handled my leaving the property and their handling of the return of my deposit. I’m a landlord myself and prided myself on being a good tenant, the property was left in excellent condition after a one year tenancy. However, because I decided not to renew, it appears that Savills / my Landlord are trying to punish me through making unreasonable claims on the deposit. The exit inventory was inaccurate and some of the claims are excessive and untrue.We are still in dispute, despite the tenancy ending at the start of April.In summary, my advice would be NOT to use Savills under any circumstances.

Kevin · 19 July 2019

★★★★★ 5/5

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A thorough and professional agent

We have recently engaged Savills as our agent to find a tenant and manage our property. As we are overseas, and very particular about how things are done, it is particularly important to find someone that we trust. I can’t fault Savills. Their processes are second to none, and everyone that we have dealt with at the Cobham branch have been thorough, helpful and friendly. I would thoroughly recommend them.

Jo · 31 January 2022

★★★★★ 4/5

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Exceptional property manager Lauren ✨

I can’t praise the property manager Lauren Sullivan enough for the incredible job she’s doing. She is not just helpful; she is proactive, friendly and efficient. She handles tenants concerns with such speed and precision that it leave me as a tenant feeling genuinely cared for! What stands out the most is her remarkable ability to bridge the communication between us, the tenant and the landlord. Any concerns or requests are conveyed promptly, creating a smooth and responsive environment for everyone involved. She really goes beyond the standard expectations from the experience I had with other agencies before. She is A starThank you so much Lauren :)

LZ · 31 January 2024

★★★★★ 5/5

Trustpilot

Savills did a phenomenal job

Savills did a phenomenal job selling our gorgeous garden apartment. They really succeeded where others could not, using creativity and technology to ensure we put our best foot forward. Professional, attentive, smart, and everything else you could ask for from an agent, Claire, Kitty and their team delivered a great result. We wish them the best of luck as they grow Savills Mayfair from strength to strength.

Daniel · 20 June 2022

★★★★★ 1/5

Trustpilot

Does not care about tenant's right at all

Not a nice experience renting from Savills branch close to bishop park at all. First of all no one explains their renting procedure to us at the beginning so we assumed it is the same with other agencies. Turned out it is not. Payment before contract seems to be the norm around there. They pushed us paying deposit and refused to explain what the deposit is for and how it works. a few days after us paying they sent us all the documents explaing what this deposit is for and it is none refundable. Then further down they played the same trick again telling us we have to pay the full down payment without a contract signed between landlord and us. Then after payment they didn't bother to tell us anything about moving in process. We had to chase them what time and where we can collect keys then they said Landlord already booked 9:30am on the day. Apparently they thought there is no point asking us if that is a good time and just decided on their own and didn't even bother to tell us the time if we didn't ask.

C · 5 June 2019

★★★★★ 5/5

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Jack in Ealing is doing a great job of…

Jack in Ealing is doing a great job of helping arrange new carpets into our property, and is helping to make the process easy & cost-efficient. Thank you!

Chloe · 17 April 2024

★★★★★ 1/5

Trustpilot

Unless you have a property worth a…

Unless you have a property worth a million plus honestly don't bother. Stuck up and made me feel ashamed about my property and where I lived. I was left feeling like I made the biggest mistake buying my home but got other estate agents involved and their mindset and presentations were 100% better. Savills are the biggest time wasters

Kriss · 12 April 2023

★★★★★ 1/5

Trustpilot

They make money out of everything!

They made a large deduction from my deposit at the end of tenancy. I was a very considerate tenant and left the property in a good condition. I paid a cleaner who cleaned the property to reasonable standard. But they insisted that it needed thorough professional cleaning again and their cleaners charge extortionately! No consideration in lowering the deductions. Surely their so called independent check out agents have a commission in it. This agency charges a lot on move-in and then deducts from your deposit when you move out! Utter shame and a big dissappointment!

Prajwal · 9 May 2019

★★★★★ 5/5

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I had the best experience with Tessa…

I had the best experience with Tessa from Savills selling our flat in Battersea. She did such a fantastic job over a short period of time. Tessa was helpful, prompt, amazing at communication, and going above and beyond. Highly recommend :)

Zeynep · 10 June 2023

★★★★★ 5/5

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Excellent service

The team at Savills provided an excellent service. Beverley kept us informed at all times. She was always available to help with our queries and concerns.

SANDRA · 16 April 2021

★★★★★ 5/5

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Rather Amazing Service from "Sophie" (Savills, Windsor)

We used this agency in Windsor for the first time to rent the flat and our experience was rather pleasing. We would like to thank "Sophie" for excellent work and communication to find us our lovely flat in England. She went the extra mile to help us complete all the tenancy process without any issues or stress. She is a credit to the company and professional agent.

Thomas · 7 June 2022

★★★★★ 1/5

Trustpilot

The rudest agency/agent I have ever had…

The rudest agency/agent I have ever had to deal with. I was looking for a property to buy for myself, and mind you these are higher tiered properties so I would have thought that the staff would at least be professional. I went to one viewing which went alright and a second viewing was scheduled. I let the agent know I couldn’t make it due to a work meeting, I told them well in advance (the night before even) which I deem is sufficient time to have a cancellation. The agent tried to reschedule the second viewing again a month later so we agreed on meeting on a Saturday again, I was on my way there but got caught in traffic due to a road closure, I told the agent I would try my best to make it but then after 20 minutes waiting at the closure I knew I couldn’t so I let him know accordingly. I was very apologetic and courteous but what I received back was one of the most rudest responses I have ever received from an agent or from anyone in a professional context, he told me that my conduct was poor (his words verbatim) due to this being my second cancellation and then proceeded to berate me that I had disrupted his schedule on his day off. I did apologize to him but in all honesty, 1) as an agent you should be able to anticipate that things come up, 2) I was not in control of the road closure, so there was nothing I could do about it, 3) it’s extremely unprofessional, in poor taste, discourteous and quite frankly insulting to tell a client that they have poor conduct when there is nothing they can do about their situation, 4) how was I supposed to know that it was his day off? If it’s not a day you’re working, then don’t schedule the viewing on that day, as far as I’m concerned if you schedule it on a Saturday, I will assume that you work on Saturdays. Safe to say I am going to another agency, if the service is like this for higher tiered properties I can only imagine what it’s like for lower tiers. I’m just glad I didn’t sign anything or have any money involved.

Andrea · 15 April 2019

★★★★★ 5/5

Trustpilot

Excellent service from Savills.

Excellent service from Savills.Particular thanks to Chris Ashman-Adams for his tenacity and patience dealing with a difficult buyer and solicitor related conveyancing problems and delays.

Dr · 18 June 2021

★★★★★ 5/5

Trustpilot

Aliya has been great to work with…

Aliya has been great to work with managing my property, any problems they communicate well. It’s peace of mind, knowing my properties and safe hands. They found me great tenants.

Oliver · 29 February 2024

★★★★★ 5/5

Trustpilot

Excellent service from the property…

Excellent service from the property management team over the last 4 years. Prompt, professional and attentive. Just about to embark on a new let on my apartment, again through Savills.

James · 4 December 2024

★★★★★ 1/5

Trustpilot

We rented a flat in Leeds from Savills…never again.

We rented a flat in Leeds from Savills for about 14 months, when we asked to leave the flat before the end of our second term, they tried to convince us that, the break clause was not part of the extension of our first contract (it was) then after we moved out we did not recieve our deposit back in 15! working days, the standard is 7, we had to ask for it several times via email from our previous letting agent. We asked them if they could put us in contact with someone from London cause we were planning to move there, they gave us a guys number called Don, he said he has nothing for our budget and if he has he is gonna contact us, we checked online there were loads of flats furnished for £400 a week, he just tried to get rid of us.Poor customer service, b******t people.

Marco · 19 February 2019

★★★★★ 5/5

Google

Had a great experience as a Buyer with Savills. Pauline is the best estate agent I’ve ever dealt with. Would certainly recommend. Thank again!

Emma · 23 June 2024