Trusted Agent profile · Chester
★★★★★
1,773 reviews across 2 platforms
22 Heritage Court, Lower Bridge Street, Chester, CH1 1RD
Savills New Homes's office in Chester, at 22 Heritage Court, is rated 4.1 out of 5 across 1,773 reviews on two platforms, including 50 Google reviews rated 4.8.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
TrustpilotSavills Newbury
We’ve been pleasantly guided through the purchasing “maze” by Claire @ Savills Newbury. She’s kept us well informed, helped with any queries and has been very professional throughout the whole process.
We are so pleased that everything worked out successfully for you, Mr. Robinson. Thank you for providing us with an update and for taking the time to review our service.
4/5
TrustpilotGreat experience working with Roshni
Great experience working with Roshni. Very helpful
5/5
TrustpilotThank you Savills Wilmslow…
Thank you to all the team at Savills Wilmslow. We have just completed on a complicated sale of listed buildings in Peak District National Park. We received excellent professional advice and support throughout as we found our way through all the unexpected problems that arose. Mark Holden and all his staff deserve the upmost praise and we have no hesitancy in recommending Savills Wilmslow .
Thank you for your kind words. We are pleased to have been able to help you with your sale, and hope to work with you again in the future.Regards,Mark and the Wilmslow Team
5/5
TrustpilotStaggeringly high staff turnover. But Angus is great.
In a company of staggering staff turnover, it is great to see Angus Wong show initiative and take control of issues. I hope he sticks around here . . . .
Thank you so much for your review. It's much appreciated. If you need anything further please don’t hesitate to contact us.
1/5
TrustpilotAbsolutely awful
Absolutely awful, do not rent with them!!! Their whole process is extremely outdated, slow and very unreasonable. The people who work there (or at least the ones I have encountered) are not doing their job at all, they don't even reply to emails and when you go into an office they say you should email...You are pretty much left on your own and doing everything by yourself, would never ever rent anything through them anymore!
We are sorry to hear about your experience and thank you for bringing it to our attention. We’re keen to find out exactly how this happened so if you’d like to contact us to discuss it further please do email LCS@savills.com.
5/5
TrustpilotLettings Department, Richmond
Once again the lettings department at Savills in Richmond have found us excellent and reliable tenants. Harry, Abi and Mandy have been professional, knowledgeable, efficient and supportive and as a result have made the whole process stress free. They are a pleasure to work with and I would have no hesitation in recommending them to anyone wishing to let their property.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Savills Richmond
1/5
TrustpilotPoor property management
Poor property management. I have issues with a new flat and it's been two months and no response. The issues keep increasing despite being a new built and their property management team are non-responsive and inefficient.It has been 7 days since my bathroom is unusable. No one is yet to contact me for repairs and emails to the property manager seems useless.
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
1/5
TrustpilotSavills Ireland shameful
Savills Ireland. Utterly disgraceful. Agents never reply email or pick up phone. Reception won't accept you in without appointment and won't give you any appointment. After weeks trying to contact them, and finally a positive agreement, we wasted time in collecting the documents required to only be rejected at the end for no reason. Outrageous.
Hello Igor, we are sorry to hear of your experience and would like to find out more. Please provide detail via email to socialmedia@savills.com so we can investigate.
5/5
TrustpilotOlivia is very helpful and…
Olivia is very helpful and competent,always trying to help and very good at solving problems.
Thank you for your lovely review, Colin. It was a real pleasure to be able to help you.Regards, Olivia
1/5
GoogleWe’re joint buyers. We asked to view a vacant property at 69 Liverpool Road. Their agent (Pauline Kay) wasn’t able to wait the next day till 12pm for a joint viewing and insisted on a 9am (solo) viewing. She made it clear there was already an offer on the property and proceeded to ask me whilst viewing the garden, “if you were to put an offer in, when would you be able to do so?”. Crass. I was left with no choice but to submit an offer in excess of the asking price purely to allow my partner to view the property. The agent then contacted me the same day to ask that my partner urgently view the property (on the request of the vendors) before the offer would be considered. I got the impression that (on day 1 of the property appearing on RIghtmove) we were only used as competition for an existing offer. Pauline’s demands about viewing at 9am meant that the vendors THEN asked for time for my partner to be allowed time to view the property before the offer was considered. A vacant property and we were both available from 12 on day one, so we took the viewing restrictions (before office hours) were to suit the agent and not necessarily ourselves, that they already had an offer and that’s we were merely pawns.
1/5
TrustpilotSavills rented me an apartment that is…
Savills rented me an apartment that is completely unliveable. It has mold everywhere and smells horrible. Savills never inspected the unit to ensure it was fit for habitability. Every room has multiple issues that were never disclosed. These issues make 50 percent of the flat unusable. Of 2.5 bathrooms, 1.5 are not fit for use. The toilets don't flush paper or other things. The mold has caused severe respiratory issues and migraines. I've had to go to A&E with severe asthma attacks. A professional cleaner came in for 5 minutes and started coughing and sneezing and said this was one of the worst places she's ever seen. The appliances don't work. Instead of letting me out of the lease, they insist we should pay their fees. They never even provided an inventory or ensured the flat was cleaned. They did nothing on this property. They don't care about tenants. They care about money. I moved here for a job and I've told my employer to advise against using Savills ever. Please use a different letting agent.
1/5
TrustpilotAVOID THIS COMPANY IF YOU CAN
AVOID THIS COMPANY IF YOU CANOne star because i cant give no stars.Riddled with incompetence and over the top requirements. They cant distinguish between renters and guarantors
Thank you for getting in touch, we would like to hear more about your experience and would be grateful if you could email additional detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotWe rented our flat in Twickenham and…
We rented our flat in Twickenham and decided to use Savills. Our agent was Sophie Candlin, she found us a tenant super quick and got us £200 a month more than the last let. Even the old tenants said how good she was on the site visit. Very slick operation with terrific service. We will be staying with Savills for sure.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Sophie
5/5
TrustpilotProfessional support from start to finish
I accepted an offer on my house which fell through at the last minute. I was devastated but my Savills agent stepped in and took a very positive view of the matter. Within ten days they had found another buyer. This was a client who’s house they had sold. The agents know their clients and they do their homework. I felt supported the whole way through by their professional approach.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
1/5
TrustpilotReally bad recent experience with…
Really bad recent experience with Savills in Cambridge. In my opinion if you want a professional service go elsewhere as there appears to be a lot to learn for the whole team at Savills Cambridge esp in relation to influencing in a positive way, effective communication, professional behaviour & in focusing in on what is important/the job in hand. Save your money & time.
We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.
5/5
TrustpilotI dealt with Millie at Savills…
I dealt with Millie at Savills Sunningdale brach. Attentive, thorough, professional and had answers for all questions. Would happily recommend
It was a pleasure to work with you, David. Thanks for the review!Regards,Millie
5/5
TrustpilotFive stars
Savills have been looking after my property for years and I have always found them to be very helpful and efficient anytime there are any issues.
Thank you for taking the time to review our service, Francesca - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
5/5
TrustpilotLouise Kerr highly recommended
Louise has been patient, knowledgable and informative when showing us round too many houses to mention. She is a fabulous agent for buyers to work with.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
1/5
TrustpilotBuilding Management Is a Joke
Building Management Is a Joke - All the apartment lifts are out of service since 7 days due to fault of Savills. Savills manages our apartment and have not renewed Insurance Certificate of the lifts as per the lawThis is a 8 floor Building in Hayes (Machine Works House)Both property manager and property director are clueless, and cannot provide a timeline
We are very sorry to hear about this, and want to reassure you we are looking into the issue as a matter of priority. In the meantime, if you'd like to receive direct updates about the progress of this please email your details to socialmedia@savills.com so we can keep you informed.
5/5
TrustpilotMillie Willsmer is amazing
Millie Willsmer of Sevills in Sunningdale made our experience exceptional, she gave a service over and above and really gave us 100% confidence throughout the whole process, keeping us updated and alwaysbeing so pleasant.
5/5
TrustpilotSophie was great at helping me secure…
Sophie was great at helping me secure my property and also helping out with all the procedures! Would highly recommend!
Thanks for the review, Fiona. We are so pleased everything worked out for you.
1/5
TrustpilotVery disappointing experience with an…
Very disappointing experience with an agent at Savills.
1/5
TrustpilotCharged twice at Intu for parking
Charged twice at Intu for parking. Had to pay again as one machine must have been faulty and the barriers would not raise for my car. Paid again and was allowed to leave. Ocular proof available.
Thanks for getting in touch, could you please email additional detail including the address of the car park to socialmedia@savills.com so we can investigate.
5/5
TrustpilotThe team at Savills in Stamford are 1st…
The team at Savills in Stamford are 1st Class - the whole process in selling our home has been dealt with in the most professional and proactive way. The calm and courteous manner that Victoria and James both have is the perfect antidote to the stress of selling your property. I cannot recommend them more highly! Peter & Sarah, Rutland.
Thank you for taking the time to review our service - feedback is always incredibly helpful. And we are delighted that we met your expectations. Regards,James, Victoria and the Stamford team
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