Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery bad communication
Very bad communication, we made our offer for renting a flat, they accepted it and there were delays with the contract which we received after the pre-set 'moving date'. They haven't changed the move-in date in the tenancy agreement even if we moved 3 days after. Once we moved in, they appointed us a property manager and we could not get in contact with them, nor anyone else at the agency. We paid 12 months upfront so they felt like they could disregard us. We haven't received the report from the inventory company so we could double check it, and we can't contest it if it's been more than a week since we moved in. Very dissapointed with their services.
Catalina · 9 August 2024
Agent replied · 24 August 2024
Hi Catalina, thank you for getting in touch and sharing your feedback. Customer service is incredibly important to us and to hear we have fallen short of your expectations is regretful.We would really appreciate to hear more about your experience so that we can improve our services. Please email any additional details to socialmedia@savills.com so that we can investigate.
★★★★★ 5/5
TrustpilotI have had the very good fortune to…
I have had the very good fortune to have had my and my wife’s property in Swiss Cottage represented by the director of the Savills Primrose Hill office, Mr. Elias Raymond and his fantastic colleagues. Any praise that I forward here will fall short because I have never worked with such courteous, knowledgeable professionals. All were patient with my on going questions and continually kept me informed as to what they were doing and intending to do. Mr. Raymond and his colleagues are professionals of the highest standards and I am extremely grateful for their representation. I would and will recommend them to all friends and colleagues or anyone who might require such representation. It was a lucky day for me when I made the acquaintance of Mr. Elias Raymond and his colleagues. Thank you. Michael Katakis
Michael · 7 September 2023
★★★★★ 5/5
TrustpilotGreat experience with our Savills realtor
Eddie was incredibly helpful from the very start of our search all the way through to signing and moving in. We are extremely grateful to him for making the process easy and being readily available for all our questions & concerns. He had our best interests at heart from the beginning which made him a great realtor to deal with. We'd be sure to use him again in the future.
Sarah · 2 November 2020
Agent replied · 11 June 2024
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotAliya is really helpful and responds…
Aliya is really helpful and responds very quickly whenever we have an issue with our property. She does her utmost to resolve it as soon as possible.
Brittany · 23 October 2024
Agent replied · 22 November 2024
Thank you for your feedback, Brittany. It really helps us review our own performance and ensures our service is the best it can be.
★★★★★ 5/5
TrustpilotProperties to rent in London - Nikita Davis
I have had a great experience using Savills to find a property to rent in London. Nikita Davis was the agent I was in communication with and she was excellent. Nikita listened to all of your requirements that you'd like for the flat and supported you through the entire process. Nikita is clearly a very experienced individual and I would highly recommend her.
Jasmine · 4 March 2022
Agent replied · 11 June 2024
Thank you for your kind words. I know that finding a new home can be very difficult, so I am glad to have been able to make the lettings process that bit smoother for you. I hope to work with you again in the future.Regards,Nikita
★★★★★ 5/5
TrustpilotA lifesaver!
Charlotte was an absolute pleasure to deal with. After being let down by another agency with only a few days to move-in date, Charlotte ensured that we could turn around a rental lease in only a few days! Really a superhuman feat, and one for which I am incredibly grateful.I genuinely could not have asked for more, and I will certainly look to use Savills in the future.
Kevin · 19 April 2021
Agent replied · 11 June 2024
It was my pleasure, Kevin. Thank you for taking the time to review and feel free to contact me if I can help further.Regards,Charlotte
★★★★★ 5/5
TrustpilotSavills is the default for us now
Savills is the default for us now. We would not trust anyone else. Despite a last minute vendor pull-out through another agent, Savills worked their magic and we have an offer accepted within 72hours. To buy and sell with Savills was an absolute treat. Thank you to Oliver, Hannah and everyone in the Haywards Heath office. Steve & Claire Lewis.
Steve · 21 July 2022
Agent replied · 11 June 2024
Thank you for your lovely review. It was a real pleasure being able to help you and wish you all the best for the future.Regards,Oliver, Hannah & the Haywards Heath team
★★★★★ 5/5
TrustpilotExcellent service and competitive…
Excellent service and competitive pricingExcellent service and competitive pricing.Generated a large number of interested buyers and arranged viewings with minimum fuss.Haley was brilliant at keeping us up to date with the latest offers and managing the sales process to keep the buyers well informed and interested. She was also extremely helpful during the negotiation period.Savills experience and wide reaching network of offices was extremely useful when it came to preparing and signing all the necessary documentation and explaining the structure of the sale.
Micheal · 21 August 2023
★★★★★ 5/5
TrustpilotExemplary client service
Highly professional, always responsive, very focused on the client’s needs and interests, excellent at generating high quality demand and in communicating. Above all, Archie Davies is the personification of client service.
Marcus · 12 August 2024
Agent replied · 24 August 2024
We are so pleased that everything worked out successfully for you, Marcus. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotSale of apartment
They say that moving home is second most stressful thing in life. That It was a very stressful time selling when faced with buyers who are inconsiderate, however David handled it exceptionally well taking full ownership of engagement between all parties right down to help arrange my removals within 24 hours!!! Thank you David you were awesome and you personally made it happen !!
Pam · 16 December 2021
Agent replied · 11 June 2024
I am so grateful for this wonderful feedback. I know that moving can be very difficult, so I am glad to have been able to help make the process a bit smoother. Regards,David
★★★★★ 5/5
TrustpilotBuying and Selling Experts
After purchasing a flat that was listed with Savills Chiswick, we decided to sell our family home and relocate to said flat. As we'd previously had such a good experience with Savills as buyers, we appointed them as our selling agents. Once again, they were fantastic from start to finish. Liz Sunman was very professional, personable and efficient. She had a specific buyer in mind once she had seen our home, and she was right, they made an offer almost immediately after their first viewing, and are now fully in situ! A win-win all around and we couldn't be happier with the whole process from start to finish. Having worked with several of the team members at Savills over the past year, we can highly recommend them in every way, but wish to extend special thanks to Liz and Euan on our most recent dealings.
TAM · 18 August 2023
★★★★★ 1/5
TrustpilotToday is Tuesday 2nd March 1.10pm
Today is Tuesday 2nd March 1.10pm. I called Savills to ask the date a house was up for auction as it wasn’t clear to me on the website. The young girl who answered the phone was so unhelpful. She said I should find out myself has she will only have to google it herself. I asked her name she told me that her name wasn’t relevant. Appalling service!!
Alys · 2 March 2021
Agent replied · 11 June 2024
We are very sorry to hear this; if you'd like to, please could you send your details to socialmedia@savills.com so we can investigate? The next auction catalogue can be found here: https://auctions.savills.co.uk/index.php?option=com_bidding&view=commission&layout=catalogue&id=72If you are still unsure, please email us above and we will be more than happy to help.
★★★★★ 1/5
TrustpilotVery good company for sellers because…
Very good company for sellers because most of them are traders and they support them.Beware of buying thru their auction , this is the place where you will be mislead , if you buy without doing due diligence, this auction company whatever you see being sold comes back again and again with lower price to catch new innocent buyers , like bait is used to catch the fish, same way innocent buyers are caught thru there network and pricing . Whatever lot you see and think of buying, please go back to previous auction catalogues and you find the the truth and the trick they use for innocents.
Dave · 22 July 2024
Agent replied · 24 August 2024
Hello Dave, we are sorry you feel this way, and would like to further understand your views so we can investigate. Please email details to socialmedia@savills.com so we can look into.
★★★★★ 5/5
TrustpilotAliya is very responsive/proactive
Aliya is very responsive/proactive, she tries her best to sort out any issues, and provides feedback as issues are being resolved. Aliya also provides clarity on any issues being queries, usually within very quick turnaround times
Karin · 10 May 2024
Agent replied · 11 June 2024
Thank you so much for your review, Karin. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotZarah Naqvi
I would like to thank Zarah Naqvi, who manages the property we are renting for an always professional and quick response. It really is a pleasure to deal with you Zarah, thank you so much,Sabine
Sabine · 27 May 2024
Agent replied · 11 June 2024
Thank you so much for your review, Sabine. It's much appreciated. If you need anything further please don’t hesitate to contact us. - Zarah
★★★★★ 5/5
TrustpilotSam has been an incredible help
Sam has been an incredible help. An issue I've been dealing for a year he managed to solve it in less than two months, he is very professional and nice!
Maria · 23 August 2024
Agent replied · 25 October 2024
We are so pleased that everything worked out successfully for you, Maria. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotVictoria Short from Savills in Stamford…
Victoria Short from Savills in Stamford has looked after both the sale on our family home of over 20 years and our search for a new house. Inevitably there were some stresses along the way but Victoria and all the team in the office were efficient and patient throughout, with particular effort and good negotiation skills in the last frazzled days before exchange of contracts. The wider marketing and pr team secured a feature in the Financial Times property section which led to quite a few new viewings. All in all, I would recommend.
Emma · 18 July 2024
Agent replied · 24 August 2024
Thank you for your lovely review, Emma. It was a real pleasure being able to help you and hope you enjoy the new home.
★★★★★ 5/5
TrustpilotSavills Clerkenwell
As buyers we were treated exceptionally well - from initial viewing to completion we felt Savills kept us informed and engaged. They were excellent listeners and provided a professional route to the sellers to quickly resolve issues, which could have taken weeks through solicitors. Thank you Tom Willing and team at the Clerkenwell office.
Helen · 2 February 2023
Agent replied · 11 June 2024
Thank you, Helen, it was our pleasure. We know that buying a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Tom & Savills Clerkenwell
★★★★★ 5/5
TrustpilotWould highly recommend
Would highly recommend. Thank you to Abi (Savills Bishop Stortford). As a buyer, Abi helped us complete on a house we first saw online a year ago with a different agent and couldn’t even get a viewing. Service was professional and supportive and helped us resolve any issues we had. Thank you again.
Richard · 1 March 2023
Agent replied · 11 June 2024
Thank you, Richard, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Abi
★★★★★ 1/5
Trustpilotno response for incidents and Customer Service
unfortunatelly I had rented an apartment with this company as administrator and I have no air conditioner the last 8 days. (this is a pretty new building and I am the first person to live in the appartment and have a lot of issues inside).No body reach out me, they a not able and don´t want to help you if you try to call in the customer service.I don´t recommned this company.I am living inside a oven the last 8 days and nobody cares.the lift is not working the last week too and nobody was able to contact the OTIS to fix it.
Rodrigo · 11 July 2024
Agent replied · 24 August 2024
Hi Rodrigo, sorry to hear this and we hope we can help. Could you please email the address of the apartment to socialmedia@savills.com so we can direct the issue accordingly.
★★★★★ 5/5
TrustpilotEfficiency and perseverance!
Efficiency and perseverance!Savills and in particular Stephen Holmes did a great job at selling our property in South Kensington. His understanding of the market was right on and his advice was constructive and timely. He had a good understanding of the potential buyer's profile for our type of property and reached out accordingly. We are pleased with our experience working with Savills.
Isabel · 27 January 2022
Agent replied · 11 June 2024
Thank you for taking the time to leave a review. I am thrilled to have been able to help with your sale, and hope to work with you again in the future.Regards,Stephen
★★★★★ 5/5
TrustpilotWonderful experience with Savills…
Wonderful experience with Savills Marlow. From our very first meeting with Alex and Sophia we have received noting but first class service from start to finish.Both Alex and Sophia were very professional, efficient and extremely nice to deal with.They have done an amazing job selling our house. We could not wish for better and would highly recommend Savills.
Jitka · 4 August 2022
Agent replied · 11 June 2024
Thank you so much for a lovely review, it was our absolute pleasure and we were very happy to help. All the best!Regards,Alex, Sophia and the Marlow team
★★★★★ 5/5
TrustpilotGreat experience, easy and timely
Vivian was always responsive, timely and helpful. Very clear on the process and what I needed to do. I appreciate the clarity and attention to detail.
Francesca · 9 October 2024
Agent replied · 25 October 2024
We are so pleased that everything worked out successfully for you, Francesca. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotMore amazingness
I wish to continue my praise for Savills, and in particular, my absolutely stellar property manager, Tami Falzon. We began working together around a year ago, and she has been nothing short of amazing.Always responsive, thorough, professional and friendly, she handles every inquiry brilliantly. In a city where this is certainly not always the case, it further underscores the great work that Tami and Savills do every day.Not all property managers are created equal - trust me, finding a good one is so, so worth it! Thanks so much to Tami and Savills for all you do - this very grateful tenant really, really appreciates it :)
Matt · 11 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.