Trusted Agent profile · Chester
★★★★★
1,769 reviews across 2 platforms
22 Heritage Court, Lower Bridge Street, Chester, CH1 1RD
Savills New Homes's office in Chester, at 22 Heritage Court, is rated 4.1 out of 5 across 1,769 reviews on two platforms, including 50 Google reviews rated 4.8.
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Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent tenancy procurement
Tudor Road Holdings Limited own a number of units at the Shoe Factory in Hackney, and Nikita has been our lettings negotiator in procuring new tenants for a few of our units over the past year. She is professional in her service and a pleasure to deal with, communicating very well every step of the way. Thank you, Nikita.
Thank you, Emma, I really appreciate your kind review.Regards,Nikita
5/5
TrustpilotExcellent house selling experience
Caroline and her team have been exemplary from the start. We felt confident that they really knew our local area and how best to market our house. This was confirmed when we had a good stream of viewings, despite the uncertain climate of the market. We didn’t have to wait long for offers and a good buyer.Savills and Caroline have made the process of selling the house as stress-free as possible, which we have really appreciated. They’ve truly gone above and beyond to make our sale happen smoothly and swiftly. Many thanks, Caroline and team!
5/5
TrustpilotDelighted with Savills Clerkenwell
We have been delighted with the excellent and professional service provided by the Savills Clerkenwell letting team and especially Anthony Casingena.As busy professionals- turned- landlords for the first time, we were very impressed with Anthony’s initiative and guidance in securing our first tenants with speed and no fuss. We have been very happy with Savills letting service since, including Sobia Parven, who has been quick and efficient in sorting out any snags.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotProfessional & Helpful, Thankyou !!
Savills is very professional, thorough with the documentations and help you with every steps of your move in/out.They have always responded on my queries/reported issues with prompt reply and solutions.I have been with Savills from last 4 years and My entire process of move in/out was really smooth.Property manager assigned to me were really helpful and always resolved all my queries and concern. I would like to call out their names - Gud Young & Cato Ng for helping me throughout my tenancy.Special Thanks to Cato Ng for all your help and support.Thankyou.
1/5
TrustpilotDoesn't care about tenants only money
Do NOT EVER use this letting agency. They were terrible to deal with, slow and incompetent. Annabel and Maicy were unhelpful at best. They gave us wrong amounts due, wrong bank details and a wrong address to the property. Moreover, they rented us a unit that is an absolute DUMP and a biohazard. There is MOLD everywhere. Everything is broken. Now they are holding us to a lease for a property that is not fit for tenancy. RUN!!! Use any other agency but Savills. They are a fraud and a joke.
5/5
TrustpilotWe recently sold our house with the…
We recently sold our house with the help of Sean, Sabrina, and the team at Savills Canford Cliffs, and we couldn't be happier with the experience. As sellers, we found the entire team to be highly professional and attentive. They were always available to answer any questions we had and guided us smoothly through the entire process. Their expertise and dedication made what can be a stressful time so much easier. We would definitely use their services again and highly recommend them to anyone looking to sell their property. Thank you, Savills Canford Cliffs, for a job well done!
Thank you, Charlie, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
1/5
TrustpilotSlow to Resolve Major Issues
We have been unable to use our bathroom or kitchen since the 9th of August 2024 due to ongoing drain issues. Savills Manchester have been extremely slow to respond or to resolve the issue, which has made large portions of our flat unusable and has caused stress, inconvenience and disruption to our daily lives. We are currently unable to safely cook, wash clothes, use the dishwasher, use the ensuite bathroom, or use the kitchen sink. As a consequence, we are living in unsanitary and unpleasant conditions.Savills have been slow to provide updates or resolve the issue, despite us regularly getting in touch. Really disappointing.
We are very sorry to hear for your experience, Rachel - and would like the opportunity to fix these issues. Could you please email socialmedia@savills.com with additional detail so we can facilitate.
5/5
TrustpilotRental Experience
Savills recently rented out our EDINBURGH apartment We are really happy with the professional and friendly service from Charles McCosh Head of Lettings Supported by the efficient work of Evangeline, Tiffany and Justyna everything went smoothlyAs we live outside the UK and could not travel due to the COVID situation all communications with Charles and the team are through WhatsApp and emails They are so responsive and helpful WELL DONE👍🏻👍🏻👍🏻👍🏻
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotExceptional Service from Cato Ng
I had the pleasure of working with Cato Ng during my tenancy, and I can't speak highly enough of the service he provided. Cato was always prompt in his responses, courteous, and genuinely seemed to have my best interests in mind. It's not often you come across a property agent who goes above and beyond to ensure a smooth experience, but Cato certainly does. His professionalism, combined with his attention to detail, made the entire process seamless. I would wholeheartedly recommend him to anyone looking for a reliable and dedicated property manager. Thank you, Cato, for all your assistance!
5/5
TrustpilotAdel at Savills in Winchester
Adel at Savills in Winchester has been fantastic throughout our tenancy. Her first visit (emergency) involved her walking to visit us in the snow, to sort out a leaking overflow pipe and her dedication has been evident ever since. She's our first port of call for any issues, and I always know they'll be dealt with in a timely and efficient manner. A pleasure to have as our Customer Relationship Manager.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
1/5
TrustpilotAppalling Putney branch
I can concur with the review below. A truly awful company to deal with. Having rented 3 properties from Savills over 4 years I can honestly say the Putney office is not fit for purpose and they are in denial. They failed to send the check in report within the 14 days permitted so I had to send over 50 pictures to contradict what was stated in the condition report. They have a complete lack of Honesty and professionalism. Rochelle from the Putney branch did a report 4 months before we left regarding the only part that was fixed was a tap that was put on the wrong way round. I had to open the drive gate with a garden fork as it had a bodge repair that effected the down stairs lights as the electric gate was on the same circuit so had to use a torch on a night. I rented an advertised detached house that was a semi detached. The property was a complete basket case from the start that had been bodged by the Savills “professional” repair contractors. An interesting comment from them is they had not had complaints from previous tenants. I have since contacted the previous tenants and they had the same issues as myself. Poor cheap repairs and promises to repair that never materialised. I was appointed Olivia Bennett associated director who stated that they had failed on many levels and would get things sorted, very little changed and we was left with issues that was reported on month 1 of the tenancy right to the end. We left the property as thankfully I have a break clause. The boiler was condemned but not replace as we had an immersion heater that also failed and despite 2 plumbers attending was never fixed. I am now been ignored regards the deposit return and it has been 14 days since checkout. I am now demanding a FOI on all data regards to our rental and taking legal action against Savills and the 4 landlords. Totally unacceptable way to teach a customer. Please don’t use Savills Putney. If anyone from Savills reads this Putney know who I am. Do the right thing and call me.
Thanks for your feedback, Tim. We sincerely appreciate your honesty and for bringing your concerns to our attention.We are very sorry to hear that your experience with us fell short of your expectations. We did also receive your email and this is now being investigated my our customer services department. We expect someone to be in touch.
1/5
TrustpilotDreadful property management
It’s very interesting that almost all of the good reviews on here mention specific people from specific offices, almost as though there has been some kind incentive and method involved. Also interesting that these tend to be for successful house sales.Savills property management is the worst I have experienced in 20 years of living in London. The managers seem to barely have any personal experience of managing a property never mind professional experience. Emails remain unanswered for weeks on end. Senior staff do very little to remedy the situation. Zero etiquette or professionalism, never any accountability or apology.
Thanks for getting in touch and taking the time to share your feedback with us. We are sorry to hear of your experience and would greatly appreciate the opportunity to learn more about your specific concerns and address them directly. Please email further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotExceptional service from savils Salisbury
Our purchase via savils Salisbury was exceptional we found them tobe helpful factful and upon our communication responding at their earliest Moving house despite the best experience is stressful however due to the diligence and effective reliable team at savils the purchase via their services was at its best We would recommend this branch without hesitation either a a seller or purchaser Exceptional
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
1/5
TrustpilotI had no issue with them for 11 years…
I had no issue with them for 11 years of renting. So sadly, at the end they did ghost and kept my deposit without explanation.
Thank you for taking the time to leave this review. We’re genuinely sorry to hear that your experience at the end of your tenancy was disappointing, especially after such a long period of renting with no prior issues. We would very much like the opportunity to review this situation and address any misunderstandings. Please contact us directly via email to socialmedia@savills.com so we can investigate.
5/5
TrustpilotSavills has once again come to my…
Savills has once again come to my rescue when I had a serious problem with leak in my apartment. Thank you Tami Fazon for helping me out in solving this matter in a speedy and professional way!
Thank you for your kind words and for taking the time to post a review, Monica. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotFourth Time’s the Charm
Please note that this 5-star review relates to our current property manager, Tami Falzon, only, as opposed to the disgustingly poor customer service we have experienced with Savills otherwise. After three incompetent predecessors (each of whom quit Savills after three-month stints without us tenants being alerted), Tami has been refreshingly communicative, reassuring and proactive. Her quick response time, regular updates on outstanding issues, positive attitude and no-nonsense approach in liaising with our building’s management company have been massively appreciated, not the least because we can finally trust a Savill’s representative to action things within a remotely acceptable timeframe. Thank you for all of your hard work Tami!
5/5
Trustpilotoutstanding service, care and support
The team at Savills, specifically Victoria and Cameron , have been exceptional in their assistance with the sale of my Mother’s house. From the first reassuring meeting, where my Mother was greeted with kindness, respect, to the final exchange date, Victoria and Cameron have been professional and personable throughout. We have been kept completely up to date with viewings, feedback and more latterly, the final moving details. Phone calls or email concerns have been answered immediately and my Mother has been able to feel completely confident that she has chosen outstanding agents. In fact, it would be fair to say that whilst not the normal comment from an 86 year old, she told me she would happily adopt Victoria and Cameron!As an over seas daughter, it is impossible to thank, or praise Victoria and Cameron enough, for all their attention to my mother’s sale and for the frequent emails and phone calls to me too.Savills are, quite simply, head and shoulders above the rest.
5/5
TrustpilotExceptional support
Luke has been an exceptional lettings negotiator since the first day we enquired for our property. Despite our busy schedules, Luke was very patient with us and supported our letting journey from start to finish with incredible energy and professionalism. The transition from enquiry to moving in was very smooth and we are extremely pleased with the service we have received by Luke overall. Thank you so much!
Hi Polina, it was our pleasure! And thanks for the review.Regards,Luke
5/5
TrustpilotHuge thanks to Savills Kensington…
The Lettings team at Savills Kensington have let my property for many years and it is always a pleasure to work with them. The team, in particular Antonia, were so helpful during the whole process of re-letting my flat and they are never afraid to go the extra mile to assist and make sure the process is as smooth as possible. Many thanks to them all.
Its always a pleasure to work with you, Rosie!Thanks Antonia
5/5
TrustpilotAlexa was brilliant from the outset!
Alexa was brilliant from the outset!Not only did she make time over a weekend to show us properties, she was available right thru the process of entering in to the lease & was also always on hand to answer further questions & re-attend the property on more than 1 occasion so that we could solve issues about sizes & our needs once we got the keys.A HUGE Thank You Alexa!Cheers Ben & Lisa
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotGreat team
George and his team have been very professional in selling our house in Truro. It took a few months to find the right buyer due to volatility of the market, but George kept us in a positive mood all along. Reliable, efficient, easy and friendly to deal with and always reachable by phone or email. Thank you guys!
We are so pleased that everything worked out successfully for you, Luisa. Thank you for providing us with an update and for taking the time to review our service.Regards,George
5/5
TrustpilotSavills
I would like to thank Fiona Copeman at Windsor for all the help, patience and professional advice she gave to us during the sale of our property. Fiona was always helpful always made herself available to us no matter what the question there was always a helpful, professional answer to be had. Thank you again. We couldn’t have sold the house with a better agency. Savills were 100% the best from start to finish.
Hi Helen, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations. We will pass this over to the Windsor team.
5/5
TrustpilotSavills Carlisle
Savills CarlisleWe rented a bungalow from Savills Carlisle and the service was fantastic. Judith was amazing, from first meeting her at the viewing she guided us through the whole renting process. She is very friendly and easy to deal with. Nothing was too much trouble and emails were answered straight away. Could not recommend them highly enough and if we ever needed to rent in the future Judith and Savills would be my first call.
5/5
TrustpilotExcellent job from the Savills team particularly Tom Willing
Excellent job from the Savills team in selling our flat. Especially Tom Willing who was the lead. Tom has the perfect balance of drive and commitment to getting the deal done, with a realistic and balanced approach to both seller and buyer. He facilitated good communication between everyone involved, with an excellent speed of response throughout. And a very calm and reassuring style.
Thank you for your kind words. I know that selling a home can be very stressful and it is wonderful to hear that my team and I were able to help make things that bit smoother. Please feel free to get in touch with any further questions.Regards,Tom
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