Savills New Homes Chester reviews

★★★★★ 2/5

Trustpilot

Poor at best

We chose Savilles to sell our house in Lincoln and the experience has been poor at best. From over valuing the property (valued at £550k, sold at £450k) through to a lack of proactivity in advising us on what to do and a 12 month time frame to sell, it’s been a shambles.I would not recommend Savilles and having read the reviews on here now, I kick myself for having not done my due diligence prior to appointing them.

Mr · 18 November 2018

★★★★★ 5/5

Trustpilot

Absolutely love working with the…

Absolutely love working with the property managers at Savills Richmond office! They are all so polite, efficient and thorough when dealing with compliance queries , they really go above and beyond for their tenants and are great team players when dealing with their contractors. Thanks to Lauren O'sullivan , Oliver Hudson , Tami Falzon, Sophie Hulse, Marcus james, Jack Iverson , Tom Smith , Charlotte Nugent the list goes on the whole office at Richmond Brilliant team :)

Lily · 25 January 2024

★★★★★ 5/5

Trustpilot

Excellent buyer experience

Matthew, Belinda and Anya (and Richard) could not have been more helpful. We were in the process of buying one house with them and our chain failed, then we found a different house (also on with them) and along our slightly rocky road we found Savills to be completely transparent with a sympathetic ear on the end of the phone when things weren't really going to plan (as is the way with buying a house). Our experience with Savills Bath has been first rate.

Cheryl · 6 December 2023

★★★★★ 5/5

Trustpilot

A Faultless Service

From start to finish, the service we received from Louise Kerr and the team at Savills (Cobham) was beyond compare and faultless. Louise was higly communicative and took the time to explain the process to us and keep us up to date with developments on our house sale. Louise demonstrated a high level of knowledge and experience. We always felt we were in very safe hands. Her attention to detail was clear and the advice she gave us was always spot on. Easily the best estate agent we have had dealings with, by a long shot.

Bookham · 4 December 2023

★★★★★ 1/5

Trustpilot

This review is regarding the auction…

This review is regarding the auction side of SavillsA site came up for sale which I was very interested in, so I emailed the Savills agent but had no response, I followed this with about 6 emails to several email addresses given for the Auction team and also the live chat team asking for a viewing.No one phoned or emailed me back and when I eventually managed to talk to someone on the phone not only were they non apologetic for my experience they also promised that someone would call me. I explained that as it was an auction I could not bid on the property if I had not seen it. No one ever bothered to contact me. I wanted the property but without seeing it I cannot possibly bid, not only did Savills let me down they also let there vendor down as they are not providing the service that they have paid for.Never have I tried so hard to get a company to call me and been so blatantly ignored. Savills is a company I could trust, but there is no excuse that can be given for their lack of response to my requests which continued for 10 days without response from any of the emails or phone requests.Judging on the review score on trustpilot I am not the only one!!

Mr · 4 October 2024

★★★★★ 1/5

Trustpilot

First time buyer

As a first-time buyer, I recently participated in a Savills auction in Dagenham and purchased a property. Unfortunately, the experience was not what I had hoped for.The property was sold for more than what it was worth.It was not made clear that the property had no bathroom or kitchen.The contract required you to pay the seller’s legal fees, which was not transparent beforehand.The property had no clear title, which was a major oversight.The property may not gain significant value after renovations.

Vernal · 3 October 2024

★★★★★ 5/5

Trustpilot

Leon Murray - The vendors of our now new property…

The vendors of our now new property used Savills for their sale. The agent, Leon Murray was extremely helpful, communicative and supportive to us in accessing information on the property from the vendor. All our queries were answered quickly and he was available at all times. The conveyancing process was very stressful and he was reassuring during this period.

Deborah · 17 December 2024

★★★★★ 5/5

Trustpilot

Appreciation to Mr. George Pride

I would like to take this opportunity to thank Mr. George Pride for his services to me and my family on the management of the apartment 3.3 Percivall House in all the tenancies in the unit. I appreciate his prompt response to questions and problems from both the tenants and me, the ability to offer solutions to solve the problems and issues by mobilizing appropriate contractors and services. I would like to extend my special appreciation for his help during the period this summer when my family stayed in the apartment temporarily before the next tenant moved in. His professional help for me has been outstanding and I don't see any aspect that needs to be improved. I hope I will continue to enjoy the professional help George could offer.

Kin · 2 October 2024

★★★★★ 5/5

Trustpilot

Pleasantly surprising purchase experience

We recently purchased our apartment that was advertised by Savills Battersea. We would like to thank especially Tessa Cobb for her positive energy, dedication and her coordination with the sellers, solicitors and us. Her diligent work and follow up enabled the process to end in a month which was well beyond our expectations. We highly recommend her as an agent!

Murat · 12 December 2022

★★★★★ 5/5

Trustpilot

Amazing agency! Highly recommended!

Amazing agency!! Offered me only top quality listings in St. John's Wood, understood immediately my needs and didn't waste my time with properties that don't match my search criteria. Aziz was so communicative, honest and helpful throughout the whole process, and it made this experience much easier. Working with a professional and experienced agency is so important and I'm happy I chose Savills!!

Offri · 12 August 2022

★★★★★ 5/5

Trustpilot

Hampstead Branch

As tenants we have had a great experience with Savills. The whole process has been smooth and very straightforward. Paige has been a superstar, she has kept us in the loop throughout the process, provided regular updates and responded to any questions in a timely manner. Paige has been really friendly and helpful from first enquiry through to moving in. Would highly recommend and cannot thank her enough for all her help.

Stuart · 3 March 2021

★★★★★ 5/5

Trustpilot

South Barn, Troy Budd.

Troy Budd and the team working out of the Clifton Branch, Bristol were on hand to help and guid as and when needed. Troy’s in particular was on top of the process which on this occasion wasn’t easy. We all came through the ordeal without losing our sense of humour. Well done Troy you were a great help. Brett and Kim.

Brett · 28 October 2022

★★★★★ 5/5

Trustpilot

Flat rental with the Savills team

We have rented a flat managed by the team at Savills for the past 6 years and their various team members have always been helpful and professional. In particular, over the last year or so we have had a wonderful property manager Sophie H. who has been a truly amazing person to work with. Sophie has always made sure that any flat issues were resolved in a timely and professional manner and her dedication to get things done and great energy were just outstanding. Thank you Sophie :) and we will miss you!

Joanna · 16 November 2023

★★★★★ 5/5

Trustpilot

Savills Clerkenwell sold my flat and did a great job

Savills found a buyer for my flat really quickly (in a tough market) and handled the price negotiations carefully and skilfully such that I felt well advised and that my interests were being looked after. My agent Tom Willing was endlessly helpful and attentive, and though at times the process became quite stressful (property transactions, particularly for leasehold flats, seem to have become more complicated in recent years) Tom remained patient, calm and helpful throughout. He also has genuine expertise in the local market which even in these ‘buy it online’ times is really important and useful.I strongly recommend both Tom and Savills.

Tashley · 15 November 2023

★★★★★ 5/5

Trustpilot

Excellent First Time Buying Experience

As a first time buyer, I had a great experience with Savills. Emily Robertson at Battersea Bridge was professional, knowledgable and helped navigate me the buying process which, thanks to her, ended up being much easier and more enjoyable than I was anticipating!In a fairly challenging marketplace she quickly identified the kind of property I was looking for. Between starting the search and completing the purchase, it was only a matter of a few months.Her communication skills are excellent. Very quick response times and is readily available when you need.Would definitely recommend Savills and a big thank you to Emily for helping me find my first house!

Natasha · 13 November 2023

★★★★★ 1/5

Trustpilot

Savills - Need to Do More Work to Address Racism

I had an awful experience with the Hackney office, which I feel could be explained by racism. I discovered via a subject access request that the disrespect started quite early on in the process.The head office have no interest in addressing the problem, but all I can say if as a customer you are not white and middle-class, it's very possible that like me, you'll be treated differently. In fact, you'll be punished if you dare to complain. Bloomberg did an investigation into racism at Savills. It's worth a Google. Have a read. It's something they should take more seriously.

MARY · 16 September 2024

★★★★★ 1/5

Trustpilot

Savills is a big bully!

After a TDS adjudication process has been completed (over 2 months), Savills refuses to pay back the undisputed amount, and instead has now come up with new claims.Apparently, they still hold these funds as they opt to use the Insured as opposed to the Custodial scheme with TDS. While this is clever on their end, the refusal to return the undisputed amount is a flagrant breach of the agreement we all entered into at the start of the adjudication process.Savills is a big publicly listed company that probably feels that they can do whatever they want and this kind of behavior simply constitutes consumer abuse. I have been advised by multiple parties from TDS to seek legal advice as well as report Savills to both their regulator and the Property Ombudsman in order to recover my deposit.I appreciate it's hard not to use them in central London, but if you do, insist that your deposit is on the Custodial scheme. That way at least you won't have to go through the entire adjudication process only to have them refuse to honour the outcome.

Jn · 16 September 2024

★★★★★ 5/5

Trustpilot

Have lived a property that Savills have…

Have lived at a property that Savills have managed for the past 8 years and my property manager Danielle has been wonderful with helping me with any issues that have occurred or came up and were handled super professionally

David · 14 May 2024

★★★★★ 5/5

Trustpilot

Tami is the best property manager

Tami Falzon at Savills is the best property manager. Living in the other side of the UK, it is incredibly important to have someone that I can trust to ensure my property is well looked after. Tami is super responsive to myself and tenants queries, always showing a great level of care and professionalism. Consistently going over and above is the norm, proactive and follows up without any prompting and provides invaluable support and advice.

Sellina · 23 February 2024

★★★★★ 5/5

Trustpilot

Terence Lane was a game changer!

Terence Lane was a game changer!My client was having difficulties getting a toilet and the subsequent damage from the toilet repaired. A series of unprepared contractors arrives wasting her time and theirs. When reaching out to Savills to express her frustration, Terence stepped in and thoroughly addressed the concerns, made the necessary calls, monitored the progress and ultimately ensured that the project was brought to completion! We were so please to have all of the support Terence provided!

Jenifer · 14 December 2023

★★★★★ 5/5

Trustpilot

Exceptional service from Tom Edinburgh

Amazing service received from my property manager Tom in Edinburgh. I called him this morning with a little issue and there was a contractor at my house that day to sort it you can’t ask for more and I like how honest he was saying He would try and get someone out today but maybe tomorrow which I completely understood thanks Tom

Gloria · 6 August 2022

★★★★★ 5/5

Trustpilot

Good experience

In my experience, Jess Exley was quite friendly, helpful, and communicative throughout the renting process. I saw multiple apartments in London before making a decision and in each viewing, she was always there ahead of time and quite thorough in terms of providing me all the relevant information. She was also always happy and eager to answer any questions I had about the apartment and the process. Overall, would recommend!

Nirav · 7 May 2021

★★★★★ 5/5

Trustpilot

A pleasure to deal with

Savills were invaluable in selling my house. Importantly, they were the only estate agent who gave me a realistic selling price. They produced a brochure of the property which was so impressive that it attracted a great deal interest from potential purchasers and wasted no time in putting it on Rightmove. They advised me on interior decoration that was needed and which was letting the house down, and this made a world of difference. They kept me informed at all times of comments that potential purchasers were making, and advised me promptly of all offers made. They also guided me on my response to offers which was both fair to the buyer and to the seller. They are a great team, they are friendly, very helpful, honest and respectful and have enabled me to move on with my life. I would thoroughly recommend them.

Tara · 8 September 2024

★★★★★ 5/5

Trustpilot

Both Emily Robertson and Rosie McCarthy…

Both Emily Robertson and Rosie McCarthy put themselves out and made themselves available to show suitable buyers round my house. They were super helpful and very professional at all times. I am delighted with the outcome and sale of my house.

Sarah · 19 December 2025