Savills New Homes Chester reviews

★★★★★ 4/5

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Sale of 1 Ullswater Drive, Alderley Edge, Cheshire

The process of finding a buyer for the property, photos, managed viewing, advice was first class. The early management of the sale probably didn't go so well, but after discussions early in Sept the dedication and hard work by Anna Stocks was exemplary. So many calls chasing up everyone involved, advising how to solve issues, keeping people informed - would not have happened without her. Thanks Rob

Rob · 11 October 2022

★★★★★ 5/5

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Mark was great from the start of my…

Mark was great from the start of my buying process, I had always been told to be wary of estate agents but from day one mark always made me feel comfortable, very happy new home owner!

Crystal · 18 October 2024

★★★★★ 4/5

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Lauren Sullivan is a standout Property Manager Amidst Savills being challenging as a company

Lauren Sullivan has been an exceptional property manager during our tenure. After experiencing multiple changes within two years, Lauren has proven to be the best. Her quick responsiveness and efficient handling of property issues, along with her effective management of negative feedback, have been commendable. Lauren's support has been invaluable, especially considering the challenges we faced upon moving in. While our experience with Savills as a company has been questionable, Lauren exemplifies potential and kindness within the organization, standing out as a beacon of professionalism and effectiveness.

Zoe · 20 March 2024

★★★★★ 5/5

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Excellent Experience - Highly Recommended

We were interested to rent a property via Savills in Esher, Surrey and the experience with the team there has been absolutely amazing. Charlotte and her team offered world-class customer service, with valuable real-estate insights for the area, the right kind of discussions and negotiations with the landlord and went above and beyond to ensure a smooth move, whilst in Covid-19.If you are looking for a real-estate agency steered by a moral compass that goes above and beyond to satisfy your needs, then Savills Esher and Charlotte is for you. Highly Recommended!

Anthee · 3 July 2020

★★★★★ 3/5

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Renting with Savills

Renting with Savills when I first moved in to W1T there were a lot of major issues but the property manager Lauren Sullivan has been prompt in addressing them. I am very pleased with that. However giving 3 stars because I think some things are out of her hands and Savills as an agency in general is awful, especially during the move-in phase. this is my second time renting - Both times I am left aghast at how poor in condition these modern flats are.

Michelle · 19 March 2024

★★★★★ 5/5

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Perfect renting experience!

I had the pleasure of working with Bea Elliott on finding and renting my new flat. It is so hard (especially in a pandemic!) to find somewhere remotely but Bea was SO helpful and I really appreciated her going to the extra effort of sending me lots of videos and photos so I could see everything. She has been a dream to work with and I am so happy with my experience - thank you Bea! :)

Issy · 18 March 2021

★★★★★ 5/5

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Angus and Felix are great!

We've had most our contact with Felix and Angus when renting and they're always really accommodating, helpful and clear in communication. Made our renting so much easier and anxiety free. So thanks a lot for that!Some feedback to Savills though - if you change staff that is responsible for certain things, make sure you have a system in place for this, as this caused us to get no response for quite some time until we started reaching out to more contact points.

Emilia · 11 December 2024

★★★★★ 5/5

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Always exemplary service from the Savills Team

Always exemplary service from the Savills team in London Islington and support teams in Richmond-Upon-Thames.As a recent example, we had a tenant lose heating and an emergency plumber sent to help. The emergency plumber said we need a new boiler and being on the other side of the world and the boiler getitng old I thought this sounds fair. Savill's didn't and wanted to check with their regular plumber for a second opinion. After this check, the regular plumber came back with a repair bill, not a replace, saving us nearly 2,500 pounds!One of many well dones by the Savills team over the last 5 years of service. Special thanks to Aliya, Lucy and Holly!

Matt · 11 March 2024

★★★★★ 5/5

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Great buyer experience

We had a fantastic experience as buyers purchasing a property marketed by Savills of Petworth.We were able to get an appointment quickly, after seeing the good quality photographs provided on line on a property search website. We were met by Daniel, an Associate Director of Savills, who showed us round and was very knowledgeable about the property. We loved the house and made another appointment for a second viewing for the following week. However, our sister-in-law came to stay and as she is quite knowledgeable about property, we called up Savills to ask if we could have a viewing earlier. They were more than happy to accommodate us. We put an offer in straightaway and Daniel was very speedy in getting back to the vendors and then us to agree a sale price. He then helped as much as he could to move the transaction along by constantly liaising with the vendors, the solicitors and even our estate agent acting for the sale of our old house. Every time we called up, he was either available or got back to us very promptly not long after. He was always available on the mobile. His colleagues in the office were super friendly and sounded very professional. This is really what you expect when dealing with a company with the reputation of Savills, of being a higher end estate agent. We all know them as being a go-to agent if one is looking for a beautiful country estate or an expensive apartment in town, but maybe people don’t realise they have a variety of property on offer. Ironically, we happened to be visiting Petworth a few months’ ago and were looking at houses in the area. We saw the Savills office from the car park and I suggested we go in to see them, but my husband said there was no point - they wouldn’t have anything in the price bracket we were looking at!! Obviously big mistake! I would wholeheartedly recommend Savills of Petworth for anyone wanting a really good, extremely professional and proactive agent, whether you have a little cottage or a grand property with acres of land. From our experience, we would say you will receive the utmost attention and expeditious sale, whatever the size of the property. They were clearly acting well for their clients as we were persuaded up with our offer and were clearly in a lot of contact with them regarding the progress of the sale, but as purchasers, we really felt valued too. Unlike some higher end agents we could mention in rural Sussex, there is no hint of pretension or snobbery towards potential buyers, just enthusiasm, property knowledge and helpfulness all the way. We would like to thank them for helping us find the house of our dreams!

Mrs · 16 April 2020

★★★★★ 5/5

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Superior Rental Management Service

I have been a landlord with Savills for several years now. Savills completely manages my property portfolio as I live abroad. As a hands-off landlord I cannot ask for more. They have always done secure tenancy checks, ensures tenant satisfaction, are always on top of any maintenance issues and manage all the finance’s and payments so I don’t need to worry about a single thing. The staff are always courteous and keep me informed. Key amongst these is Wendy Tickle who has expertly managed my accounts ever since I was a client from a previous company. Wendy’s approach goes above and beyond what I have experienced from other agents, as she always communicates everything, follows up ahead of time and goes above and beyond, doing things such as contacting the local council or service management company to resolve any financial issues that may arise. It’s this approach and staff like Wendy that go the extra mile that has kept me loyal.I highly recommend Savills if you’re looking for highly professional team that will treat you and your tenants with the care respect, and give you peace of mind that you expect.

Imran · 5 December 2024

★★★★★ 1/5

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Poor Property Management

I’ve rented homes for about 20 years in different cities and countries, and Savills has been the worst by far. Their property manager constantly dodges responsibility and ignores urgent issues, letting simple fixes drag on for months.

For example, it took 9 months to fix our apartment's lights - a job that usually takes 2-3 days elsewhere. Similarly, the AC and heating systems were non-functional for months.

The property manager often says he's sorted things out with contractors, but when I checked on these companies they say they had not received any request from Savills. That happened at least twice with two different issues.

Right now, we’re dealing with massive mold damage that started in October and has ruined our bedroom’s built-in wardrobe, making the air toxic and the bedroom unusable. Despite promises, nothing has been done, and it’s already December.

Throughout our tenancy, there has not been a single day when everything in the apartment functioned as promised. Think twice. Their negligence could seriously affect your living conditions and health.

Igor · 5 December 2024

★★★★★ 5/5

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George was fantastic at managing a very…

George was fantastic at managing a very tricky sale - we used other agents for over a year that didn’t deliver the same great efforts that George put forward. He managed the process so closely and made sure it was very well processed. Highly recommend.

Matthew · 3 May 2024

★★★★★ 5/5

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Very prompt and helpful assistance from…

Very prompt and helpful assistance from my property manager, Nya Goodings at the Richmond branch.

John · 19 August 2026

★★★★★ 5/5

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Savills Earl's Court

After much apprehension, I recently decided to rent out my flat and chose Savills, Earl's Court Road. I was highly impressed by Alex Hewitt, Head of Lettings, as well as Sophie Bailey who has overseen the whole process. Both individuals could not have been more polite, helpful, informative and efficient. What I thought would be an arduous task, was in fact a very smooth process, even to the point of viewing and signing documentation due to their streamline systems. My flat is now rented and I have come away feeling confident that I have chosen the right company. I would highly recommend.

Shirley · 2 December 2024

★★★★★ 1/5

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Savills of Beaconsfield

Savills of Beaconsfield - DON NOT TRUST THEMWe have been shafted well and truly. Saville hid crucial information from us. 3 months after moving in to our rental house (paying £2,000 a month), the lorries started to arrive. The land next door which is owned by the landlord became a building site over night. The landlord and Savills chose to with hold this information from me and led me to believe that I would be renting a house in a quiet neighbourhood. When I complained, both Savills and the landlord directed me to the small print on the contract where it says 'it is the responsibility of the tenant to look into any building planning application..'. Saville was fully aware of the intended building work but chose not to inform us. This is not the first time they have done this. I have since found out that the previous tenants of another property owned by the same landlord and marketed by Savills also were mislead into renting a house on the building site. They moved out early.Luckily for me, the landlord decided to create a lorry/service vehicles access way 3 feet from my front door for which he DID not have planning permission. I was therefore able to force the landlord to break the contract due to breach of contract and allow me to leave. It doesn't end here. I was then informed by the manager of the Beaconsfield branch that as the landlord has now agreed to break the contract (he gave us notice on 06 Dec 2019), I can leave ANYTIME. So I started to look for another property. In March I found a property to move to and informed Savills/landlord that I will be leaving on 15th March. Savills now tell me that I have to give 2 months notice and will not allow me to vacate the property on my chosen day!Though I have it in writing from the landlord asking me to leave on 6th December, Savills and the landlord are refusing to accept this notice and are forcing me to stay another 2 months....I will never use Savills again. Please be very very careful of the small print and be aware of the information they chose to with hold. Get everything in writing from them. Do not accept a phone conversation as they will deny this at a later date.

Charitha · 24 February 2020

★★★★★ 4/5

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I recently had the opportunity to work…

I recently had the opportunity to work with Savills, particularly praising Tim Harrison from the Cobham team. From the start, the process was enjoyable, with excellent property presentation and numerous viewings. Additionally, support from the whole team ensured great exposure. On another note, the property management team, featuring diligent individuals like Aliya C, has proven to be responsive and effective, addressing issues swiftly and efficiently. Meanwhile, Jack Iveson stood out for his relentless dedication and exceptional communication skills. Although there was a slight hiccup with initial inquiries, the proactive and professional demeanor of Emily in guiding first-time buyers was commendable. Overall, Savills delivered an impressive service experience, worthy of recommendation.

Iryna · 29 November 2024

★★★★★ 5/5

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Great experience with Savills

I have completed the purchase of a property through Savills, Sholto Thompson was the main point of contact throughout.I have to say that my experience was very positive. From day 1 Sholto was very helpful and answered any question I had timely. While going through the process he maintained a good level of communication and he actually assisted with some chasing towards the end of the sale, as things seemed to have gotten stuck somewhere along the lines. I am sure his support helped in concluding the sale and made the process a little less stressful as completion was approaching. So a particular thank you to Sholto for all his help which didn't go unnoticed.I'll definitely recommend Savills to friends and keep them in mind for the future.

Adele · 22 February 2024

★★★★★ 1/5

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Just relating my experience in…

Just relating my experience in attempting to buy from Savills estate agency. Was told to come on Saturday at 11am and the sale of the apartments would be sold on first come basis. However a ticketing system was created for which people who turned up on Friday were allocated tickets in advance due to security concerns of the site. This was not communicated to the majority of people who arrived on Saturday. On arriving at 10.50am I was allocated ticket 23 as 1-18 were already given out Friday. The 18 ticket holders purchased the majority of the 20 apartments available and anyone who followed the correct procedure and turned up on Saturday was left with the remaining apartments. The professionalism shown here can only be described as a disgrace.

Bushy · 11 January 2020

★★★★★ 5/5

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SAVILLS RICHMOND

We appointed Savills Richmond for the sale of our large family home in Twickenham following the death of my mother.. We found Peter Norgrove and Daniel Hutchins to be professional, patient and charming at all times.. It was not an easy sale in the current climate but after the first offer fell through they achieved a price in excess of the initial offer. Peter was always available for phone calls, advised on legal matters and went far beyond the call of duty to ensure the sale went smoothly for us. I would not hesitate to recommend Savills to anyone wishing to sell their home.Catherine Woram

CATHERINE · 8 December 2019

★★★★★ 5/5

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Professionalism and persistence.

The sale of our family home took 8 months and was a drawn-out and complex experience. Sophie Norris from the Islington office was fantastic throughout, she was tenacious, thorough and I always knew exactly what was going on. There were some unexpected barriers in the way but Sophie dealt with them all expertly and she always made me feel that the sale was her top priority.

Victoria · 9 September 2022

★★★★★ 4/5

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Sue Trybus at Savills Rickmansworth was great

Sue Trybus was great - her knowledge of the local area and the local people was extensive. The introductions were always genuinely interested buyers and there was never any "hard sell" to the wrong people. We had regular feedback and were kept up to date. Overall I would highly recommend using Savills. I felt they went over and above. Amanda

Mrs · 3 April 2023

★★★★★ 5/5

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Sophie at Savills in Banbury

Sophie at Savills, based at the Banbury Branch, worked hard to get buyers for us and then to keep the complicated sale on track. We definitely recommend Sophie for any sale, or purchase, in the Barford St Michael area.

Anita · 27 July 2024

★★★★★ 2/5

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Rude and condescending estate agent at Clerkenwell Office

I called the Clerkenwell office in London today to enquire about a property. The estate agent I spoke to was rude and condescending. I was so put off by the short phone call we had that I ended up not giving the property another thought. As an investor with multiple properties in my portfolio I have dealt with many estate agents and never had an experience like this. I would be very careful with using Savills for any of my property sales or lettings. I hope the estate agent just had a bad day or something. The sellers should know how badly they are being represented though. Update: The issue was promptly dealt with by the Social Media Team at Savills. I have since spoken to a few more Savills agents and they were very professional.

Vanessa · 15 November 2024

★★★★★ 5/5

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An experience all landlords should encounter

Adam and Morgan worked extremely hard to let my property and understood the current market. Against all odds, finally, the rental value increased, which I had not seen for several years. They both were in contact with me on numerous occasions, over different matters, as Adam is the Manager and Morgan the negotiator of the Battersea Branch on the Northcote Road. Both with an immense amount of knowledge and experience, I can't thank them enough.

Annette · 25 March 2021