Trusted Agent profile · Chester

Savills New Homes Chester reviews

4.1

★★★★★ Great

1,770 reviews across 2 platforms

22 Heritage Court, Lower Bridge Street, Chester, CH1 1RD

Savills New Homes's office in Chester, at 22 Heritage Court, is rated 4.1 out of 5 across 1,770 reviews on two platforms, including 50 Google reviews rated 4.8.

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4.8 / 5

50

Reviews on Google

This office

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1,720

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Chester office, from every platform, shown as written. First names only.

5/5

Trustpilot

Biana Nicheva, fantastic professional.

Dear Team,I would like to say big thank you to your colleague Biana Nicheva.We had a leak in our flat at 44 Hereford Road and she have been incredibly helpful. She is managing Flat B above, where the leak came from. She have been absolutely fantastic dealing with situation, giving hard time to your contractors so they sort the leak ASAP. She is extremely helpful and patience does not matter I have keep calling her so many time. I am really impressed with Biana positive behaviour and It was a pleasure to work with her. Thank you Biana for being superb and a golden star. Kind regards Julian Dimitrov London Operations manager

Julian · 26 November 2020

Agent replied · 11 June 2024

Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.

5/5

Trustpilot

Excellent Service from Savills Winchester

After a slightly bumpy start to my time renting via Savills, things took a big upward turn when Adel became my contact. Adel is very efficient, friendly and professional and has consistently responded in a rapid and can-do way to all enquiries. She even came and rescued me when I managed to lock myself out during the first lockdown. I'm not sure that I'm supposed to contact Adel with my queries any more but she's become a victim of her own helpfulness so I persist in bothering her! Thank you for all your help, Adel - it's very much appreciated.

Elaine · 26 November 2020

Agent replied · 11 June 2024

We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Trustpilot

Bought & Sold through Savills

Having bought and sold through Savills this time around, to Ruaraidh and the team in Aberdeenshire & Angus, thank you so much for your diligence and professionalism. For us, this move has been quite a journey and you have played a key, supportive role in all aspects. I don’t believe the outcome would’ve been quite the same if we’d chosen other agents. Many thanks, we are truly grateful.

Mark · 24 October 2022

Agent replied · 11 June 2024

Thank you, Mark, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Ruaraidh & team

5/5

Trustpilot

Millie Willsmer made the whole…

Millie Willsmer made the whole experience of selling a house as easy as possible and took away many of the stresses that can come with the process so that we could focus on the rest rest of life safe in the knowledge that we were in great hands. Personable, professional and someone we would highly recommend

Nick · 23 October 2023

Agent replied · 24 August 2024

Hi Nick, we are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.

5/5

Trustpilot

Highest of Standards in Angus and Aberdeen

Dealing with Savills in Angus and Aberdeen has been a pleasure, total professionalism all round and the highest levels of standards possible in estate agency whilst selling my home in the summer of 2022. In particular, Ruaraidh Ogilvie, Director who I dealt with the majority of the time deserves a special mention for amongst other things, his attention to detail, proactivity and tenacity. Would not go anywhere else.

Ian · 21 October 2022

Agent replied · 11 June 2024

Thank you for taking the time to review our service - feedback is always incredibly helpful. It was a pleasure to work with you.Regards, Ruaraidh & the Savills team

5/5

Trustpilot

We have dealt with Chris...

We have dealt with Chris for the past 10 years for both buying and selling. He is extremely knowledgeable, great to work with and contactable round the clock, which for us has been important given we are often overseas. The last sale Chris dealt with for us was not an easy sale due to legal complications but with sound advice from Chris we were able to reach a successful conclusion with both ourselves and the buyers being extremely satisfied with the outcome and sale.

Kate · 13 November 2020

Agent replied · 11 June 2024

Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.

5/5

Trustpilot

Wonderful Service

My brother in law fell ill and we were tasked with selling his property. Where to begin?

Doreen · 20 August 2026

Agent replied · 25 September 2026

We really appreciate your kind feedback, McGuinness. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

Danielle has been professional and…

Danielle has been professional and helpful and, when I spoke to her on the phone, today, we had a good discussion about the property that she's managing on our behalf and how best to move things forward. I'm appreciative of her insights and advice.

J · 26 June 2024

Agent replied · 24 August 2024

Thank you so much for your review, JP. It's much appreciated. If you need anything further please don’t hesitate to contact us.

5/5

Trustpilot

House sale

We selected Savills to sell our home last year which they did within a few days. Unfortunately owing to a combination of circumstances we had to postpone the sale which was reestablished earlier this year again within a few days with contracts being exchanged in around six weeks.The combination of a very strong brand and highly motivated knowledgeable staff in Stamford is a winning combination and we wouldnt hesitate to recommend them.

Peter · 13 April 2022

Agent replied · 11 June 2024

Thank you for sharing a lovely review. Congratulations on the sale of your home and we are delighted to have been able to help you.Regards,The Savills Stamford Team

5/5

Trustpilot

Great Help from Gracia of Client Accounts Team

I would like to thank Gracia Goh of Client Accounts Team for the great help.She explained clearly for what shall I do for the non-resident landlord scheme. She's polite, nice and very helpful.Besides, when the tenant was late for the payment settlement, she informed me immediately and made appropriate communication with the tenant.Another colleague from Manchester Office - Ryan Griffin is also very helpful in letting issues including finding new tenant and tenancy agreement documentation.Both of them shows the professionals of a good letting agency. It's a good letting experience with the great team. Many thanks for Savills.

Michelle · 6 October 2020

Agent replied · 11 June 2024

We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS. NEED INVESTIGATING. If you do wish to deal with Savilles then a word of advice: be armed with Environmental Health and Safety contacts before hand! (You'll need it) Not even 1 star. This company is run by greedy little men. Zero diplomatic skills for solving issues. More concerned about getting bodge builders in to do cheap unsafe work on houses that are unfit for staying in. They do not care for children's safety. They only care about ripping landlords and tenants off for money. In our case Savilles were caught out LYING to the landlord and subsequently got found out when Environmental Health and Safety got involved. Worst company in the UK.

Marc · 3 October 2020

Agent replied · 11 June 2024

It’s very disappointing to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, email your contact details to socialmedia@savills.com so we can investigate.

5/5

Trustpilot

Feedback on a recent sale through Savills- Stamford

Having just completed the sale of a property through Savills I am moved to note that I hold them in the highest regard for their professionalism and commitment to achieving the sale of a 'difficult' house.James Abbott and his team have served me very well in that endeavour.James himself is both humble and decisive ( a rare combination in ones normal perception of an estate agent ) and has a perfectly honed instinct for differentiating between the emotional interest of prospective buyers and their real potential as proceedable candidates. His efficiency and the level of energy he invests in the process is an example of what one can expect from this trusted Company. So many thanks to James and his team.HC. Lincolnshire.

Hans · 1 October 2020

Agent replied · 11 June 2024

Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.

5/5

Trustpilot

Selling my house

I didn't sell my house through Savills in the end but it wasn't for lack of trying. They provided a first class service, they did all the viewings themselves and gave immediate feedback after every visit. All the team worked hard, especially Sarah, Hannah and Charlie who really promoted my house well. They were particularly good at getting potential clients from London. I would use them again if I was selling a house. Thank you Godfrey for putting your top team on the case. Recommend you use them

Lynda · 24 September 2020

Agent replied · 11 June 2024

Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.

5/5

Trustpilot

Mark Fell

Mark from Waterloo office went out of his way to help us find the perfect flat for us! He was incredibly friendly, knowledgeable and went above and beyond. He was open and honest about where we could negotiate and communicated well between us and the landlord, especially through the whole lockdown period. He handles clients with a great deal of respect, consideration and “let’s get it done” manner He has made himself available despite the 8 hour time difference. Felt very supported and helped :) thank you again for making the process so easy and stress free. I recommend Savills services and strongly recommend Mark as your agent.

Madge · 19 September 2020

Agent replied · 11 June 2024

We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Trustpilot

Rebecca Cherry is a great asset to Savills

I owned and ran a letting and one of Surreys largest Property Management company's for 28 years, so I know the industry very well. I placed my site of 6 luxury apartments with the the lettings office of Savills in Sevenoaks. During the last year, I have had an exemplary service from their Letting Department, with a special mention to Rebecca Cherry who is the Property Manager. Her diligence, professionalism, efficiency and her dedication is first class. The whole team has been fantastic and my voids are minimal. Well run and with a high quality service to both myself as the Landlord but also to my tenants.

Adam · 17 September 2020

Agent replied · 11 June 2024

Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.

5/5

Trustpilot

Best Property Agent in Fulham Savills- Emma Stead

As a buying agent for our clients ,we are very grateful to Emma Stead of the Savills Fulham Office for working with us over a number of months to find the perfect property for them. Emma was a pleasure to work with and ensured that the clients exchanged asap , worked diligently and kept us all informed throughout the process- a credit to Savills and her Fulham Office- Thank you! Sohail- Eurocap International

AG · 3 February 2022

Agent replied · 11 June 2024

Thank you for this lovely feedback. I am so happy I was able to assist - I know that buying a property can be a very stressful time! If there is anything else you need, please don't hesitate to contact me!Regards,Emma

1/5

Trustpilot

We have a commercial property in London…

We have a commercial property in London which we want to sell. I called Savills and they point blank refused to market the property, even though it's a prime location in Kensington High Street. They did not even entertain a conversation with me and rudely said the property is not a good location and they are not interested. We also have another commericial property in a prime location in Chelsea and wanted to put up for rent with them before this and after an initial phone call, the agent never replied to any of my emails. Generally poor service and no customer skills.

Marianne · 18 December 2025

5/5

Trustpilot

Worked hard in a slow market

Savills worked very hard to deliver the sale of our house in a slow market. They never gave up and were supportive and responsive throughout the process - from beginning to end.

Owen · 30 April 2026

Agent replied · 5 June 2026

We really appreciate your kind feedback, Owen. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Trustpilot

What can we say!

What can we say, but only that our experience was first class. David Stafford was totally in control of the selling process. He kept us informed at every step of the way. He negotiated on our behalf and kept us informed about the way forward in our negotiations as well as what we should accept and when we should walk away. We placed our trust in his judgement every step of the way and it worked for us. We cannot express how grateful we are that he held us by the hand and guided us to where we wanted to go. Thank you David Stafford - at Savills - Diolch fy ffrind

Grahame · 17 August 2020

Agent replied · 11 June 2024

We are so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Trustpilot

Listed Mill

Listed MillSavills staff - and particularly Jeremy Kemp - worked very hard to achieve the sale of a lovely converted mill which I unexpectedly found myself having to deal with, as administrator of the estate of a family connection. The late owner had died suddenly, leaving no orderly paperwork about the property and the restoration work he'd carried out over a long period, nor how to look after the mill pond. Jeremy went to great lengths to market the property and to show it at its best and his enthusiasm for the mill was a significant contributing factor in achieving a sale despite the difficulties of selling during the Covid-19 situation. I valued his judgement and experience in what was a very difficult situation, not least because I live a long way from the property. Thank you - job well done.

Rosemary · 3 August 2020

Agent replied · 11 June 2024

We are so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Trustpilot

We have recently purchased a property…

We have recently purchased a property through Savills Wimborne Office. We dealt with Jamie Morten. It was a protracted and often fraught purchase because we commenced the purchase just before lockdown due to Corona Virus. Jamie is diligent, conscientious, offered good advice (even though his client was actually the vendor). He never failed to return my calls or emails speedily. He is very protective of his clients interest and we would definitely use his services should we ever sell this property. I will miss my regular conversations with him.

Yassamin · 23 July 2020

Agent replied · 11 June 2024

Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level service our clients expect and deserve.

5/5

Trustpilot

Limes Cottage, Baigents Lane, Windlesham.

We found Savills engaging and approachable from the outset and this didn't change throughout the process to completion.It is thought fair to say that the purchase had it's complexities, however our agent Millie was always aware of issues and clearly doing her best to maintain momentum and communication between parties so that the process didn't stall.Based on our experience we would not hesitate in recommending Savills and we are very happy in our new home 😊

Russell · 5 July 2021

Agent replied · 11 June 2024

Thank you, Russell - it was a pleasure to work with you and wish you all the best in your new home!Regards,Millie

5/5

Trustpilot

Their highly regarded reputation as Scotland’s leading estate agent did not disappoint.

Savills gave us a first class, professional service from beginning to end. We were lead every step of the way by Peter Gillispie who has a wealth of knowledge and experience. The guidance and expert help we received from Peter was invaluable. We were selling our family home of over 40 years which was very emotional too and he was very sensitive to our situation. After being on the market for less than four weeks we had an offer a few days before lockdown. The deal was completely at the beginning of July and we were reassured throughout these unprecedented times that the Savills team were doing all they could. Peter went above and beyond and as a family we can not thank him and the Savills team enough for acting on behalf of us and securing a buyer in these times. We could not recommend highly enough, thank you.

Deborah · 20 July 2020

Agent replied · 11 June 2024

Thank you. Selling a family home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.

1/5

Trustpilot

Illegal Breach Of Contract

Back in June/July, my previous landlord stopped paying the mortgage, resulting in the bank taking control of the property and appointing Savills as the acting landlord. Since then, I have been paying my monthly rent directly to Savills.On October 15th, my partner, who had just so happened to stay the night, called me in distress, thinking we were being robbed after two men entered the flat. These men turned out to be locksmiths, sent by Savills to change the locks without any notice, believing the property was vacant.Savills failed to verify occupancy, ignored legal requirements for notice, and caused unnecessary distress however were more than happy to keep taking my money. Even after admitting their error, they dismissed the severity of the situation as "human error" and refused any compensation. Their actions violated basic tenant rights and have left us feeling unsafe in our home. To clarify, what they did was entirely illegal.Savills' mismanagement, lack of due diligence, and refusal to take responsibility highlight their incompetence. Renters should avoid them at all costs.

Sam · 18 December 2024

Agent replied · 25 December 2024

Thank you for getting in touch, this is indeed concerning and we would like to find out more. Could you please email additional detail including the address so we can investigate as a matter of priority, email address is socialmedia@savills.com

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