Savills New Homes Chester reviews

★★★★★ 1/5

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Savills manage office nightmare

Savills and Canmoor took over the management of our serviced office building and it's been problems since. They rushed to override all the existing systems and processes and made a complete mess of it. 6 months later we still can't get accurate invoices from them. We've probably wasted a business day of time trying to get accurate paperwork for our accounts and they just can't manage it. If Savills take over your managed office building you're probably going to want to move.UPDATE: Savills: here's the information you've asked for.UPDATE 2: Unfortunately Savills response that they take this seriously is looking like just a marketing ploy as they haven't stepped in to sort it out yet.CENTRE: Witney Business and Innovation Centre.Since Savills took over, we lost the ability to use direct debit and moved backwards to standing order which means we have to change the value manually if the monthly fee changes.Savills aggressively took over and cancelled invoices by the centre we'd already paid and demanded they be repaid using their system causing an unnecessary mess of invoices.Unfortunately as well, they couldn't cope with invoicing and multiple invoices with incorrect information have been sent. Time was wasted correcting these.Confusion was then created around contract changes they were going to mandate. This seems to have gone quiet.They then spelled our email address wrong, so we didn’t receive invoices. We wasted time getting these sent so we could have correct accounts. They said this was fixed. It wasn't.Three months ago we didn't receive invoices again. Savills demanded we continue to pay even though we had no paper trail. They said the problem was that they'd misspelled our email address. They said this was fixed. Again, it wasn't.We said we were cancelling our standing order and we would only pay when we receive an invoice in future. They said we'd be in breach of contract and got quite defensive. We again didn't receive an invoice, so we didn't pay. Savills didn't seem to notice.So we contacted them again. They said the problem was that they'd misspelled our email address. Again, they said this was fixed, maybe it is, but they said they have no way to test it until we get the next invoice.We checked the invoice is for the wrong amount. Again. We asked for a rent reduction to compensate for the time which is now probably two business days of chasing and correcting. They refused.We're now spending time booking appointments with other office companies for an office move and every time we ask to confirm the management company isn't Savills.Such a shame that Savills is making the centre look bad. The centre was exceptionally well managed before Savills came, they really add no value and are just a problem.

David · 28 October 2021

★★★★★ 1/5

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PLEASE STAY CLEAR! THEY TAKE YOUR MONEY & LEAVE YOU HOMELESS!!

Please stay clear at all cost or it will cost you BIG time!!This crazy shambolic story is well worth a read. If anybody knows how I can take this further legal wise please let me know - aidantoal955@gmail . com Okay so Myself & two others booked a viewing for a flat in east London. The agents have called on the phone to confirm it has a 2 household share HMO license which is fine works perfectly for us to rent. Went to the viewing, great apartment. Again they double checked if we could rent it & yes no problem license wise. Placed an offer - Landlord accepts it. Happy days!Fast forward to submitting all the docs , all our reference checks have been completed & all good to go. 2 weeks before we move in we give our current landlord our notice we are leaving.2 agents from Savills 33 Margaret Street , London have been dealing with our lease for the new flat. 3 days before moving in Agent has sent over the lease to us. Signed it straight away & paid £4,200 pounds. Get an email of Agent again with a new lease contract saying they have forgotten to put the RPI clause into it. No problem, signed it again straight away. The next morning 48hrs before we move in, get an email saying our document has been cancelled. Presuming it was the first incorrect document they sent we didn't think much of it. I emailed The agent just to confirm it was ok? No response back from her. I was in work so I could only call them on my lunch at 13:00. Called The agent for an update & when are we collecting the keys & she said ' Nobody has been in contact with you? I'm going to make a few calls and will be back to you in 10 mins' Got no call back, its been 50 minutes so I call again & said whats the update? She gave me a number to call & 'he has information for you ' Called that number about 5 times nobody answered. I get onto the phone to The agent again after many attempts of her not answering she finally picks up the phone & wouldn't give me any information. I get a call back from the number The agent has given me & he told us they have cancelled your offer even though it has been accepted , paid for & signed by all 3 tenants saying ' oh it was actually a 1 shared household HMO license' We cannot rent this 3 bedroom flat to you...Didn't get a sorry of anybody, they had no answers for us why this happened as its been discussed number of times. We asked them to apply for the correct license of the council & they wouldn't. We were constantly sending emails to the agents but none of them would reply. We've been promised call backs of seniors & people high above & of course did not get one email or call back. The situation they have left us in is so horrific leaving us homeless in the next couple of days. I have never experienced customer service at this level. Truly shambolic & I can't wrap my head around it they can get away with stuff like this.Money has been refunded but it will take 5 working days to refund & of course the refund was submitted at Lunch time that day not informing us with a email of receipt.. when I am trying to call everyone in their what is happening. I would give these lot a minus 5 star if i could!! Please do not get one of your dummy robots to reply with an email for complaints rather than pass this on & get someone to contact me especially The agents taking £4,200 away from us & then no say a word & leaving us Homeless!!! I am still baffled none of them have been in contact with us after taking £4,200 & knowing we are moving out. Again if anybody has any help out there be much appreciated. Truly shocking service.....

Aidan · 21 October 2021

★★★★★ 5/5

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Great experience

We had a great experience working with Oliver Hudson throughout our tenancy. He was always responsive, professional, and genuinely helpful whenever we needed support. We really appreciated how smoothly everything was handled from start to finish.

Martina · 6 May 2026

★★★★★ 5/5

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5 star service at Savills Telford

the team is professional and helpful. the process was made easy and they followed up every appointment immediately giving feedback at every turn. I would highly recommend going the extra mile to appoint them as your agent to sell your property, they are a stand-out service compared to others locally. well done to all of the team, especially Rosie, who is a committed, confident and professional member of the team. the whole experience was easy and stress free, thank you

Victoria · 30 September 2021

★★★★★ 5/5

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The service provided by Savills Mayfair…

The service provided by Savills Mayfair was exceptional. They were professional, thorough, always attending to queries whilst also friendly and courteous. This, particularly in the context of the challenges presented by the Covid-lockdowns and involving pricing reduction discussions which were all carried out in a respectful manner. Efficient all round.Claire Reynolds, in particular, has exceptional work ethic and professional integrity. She was knowledgable, sensitive and pitched the right tone.Ellen Auletta, her PA, was always helpful, efficient and pleasant, focussed in great detail to take on board and resolve floor plan discrepancies.All in all, Savills performed above expectations from the start to the final completion.

K · 29 September 2021

★★★★★ 5/5

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Great service and a positive experience

We recently moved from Kent to Cornwall and would like to express the very positive experience we had with Savills. Not only were they professional and friendly throughout, but also efficient and knowledgeable. We were given regular updates and kept informed throughout the whole process. I would like to thank Chris Clifford and his team in the Truro office for all their efforts in making our move as stress free as possible and for the very good service they provided. I would highly recommend Savills to anybody who is thinking of looking to buy/sell.

Fran · 27 September 2021

★★★★★ 5/5

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Paige is a fantastic asset to the…

Paige is a fantastic asset to the company. She helped us rent out our flat recently. She is professional, very hard working, polite, focussed and supportive member of the Savills letting team based in Hampstead. I gave her a few challenges at short notice (1) to help us find the right tenant (2) to make sure the flat was cleaned properly and (3) the inventory completed through a respectable inventory company before the next tenant moves in. Cheers Paige - you were great…we very much appreciated you giving us a personalised customer service ThanksBhop & Billie

Bhop · 24 September 2021

★★★★★ 5/5

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Paige was AMAZING!!

Paige was amazing! She was friendly, patient, kind, flexible, very helpful and understood quickly what we were looking for. There was a specific requirement I had about the flat we wanted and she was so thoughtful about it. Not at any point did I feel pressured to settle for something that I wasn’t sure about. I can’t recommend her enough. She is going to be my go to person- if and when we move ! We love the place! Thank you Paige!!!!

Customer · 24 September 2021

★★★★★ 5/5

Trustpilot

Savills are to be recommended.

I would like to state that I was impressed with the way my application for a rental apartment within Birmingham and with Savills was handled.Mitchell Sadik was the gentleman I dealt with and he worked hard to make sure that I was informed of all proceedings at all times. As the rental was made through my employer it certainly made things a little more tricky as letting to a company is far removed from letting directly to a person. But hat off to Mitchell and possibly his team I was able to land myself a lovely apartment. I am sure I will be very happy there thank you.

John · 24 September 2021

★★★★★ 5/5

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Global Relocation Assistance

The Savills team have been like a family to us after a major global relocation during clvid restrictions. I was able to find a wonderful place to live from Hong Kong and manage the whole move in advance seamlessly. Rebbeca Leigh and her team have looked after all our needs, helped welcome us to the area. Thank you for your professionalism, clear communication and help finding solutions in what has been a very unpredictable period of time.

Joe · 22 February 2022

★★★★★ 1/5

Trustpilot

Absolutely horrendous for tenants to let with

I secured a flat offer to let with savills acting as the agent.Even though I easily passed referencing they still failed my reference because my employer does not have a UK landline number. They did this on the day I was meant to be moving after a week of trying to get help. I was only spoken too by a sirly letting agent. Who was incapable of listening and essentially broke the letting offer and returned my initial holding deposit the day before i was meant to move. Absolutely horrendous. Worst estate agent in London.

Adam · 9 August 2021

★★★★★ 5/5

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Savills Carlisle, Cumbria

After my personal circumstances changed and selling my house I was looking for a property to rent. I found a beautiful rural property for rent by Savills on the outskirts of Brampton, Cumbria and quickly requested a viewing. On the evening of my viewing I was met by Mathew from the Carlisle branch who allowed me to view the property on my own while he waited outside due to Covid restrictions. Mathew was very pleasant, professional and answered all of my questions. I was very impressed with the property which had been redecorated to a quality standard.The next day I contacted the Carlisle Branch to officially give notice of my interest in the property. I spoke with Judith Chambers Rural Lettings Manager) who was an absolute pleasure to deal with. Knowledgeable, personal and enthusiastic she made the experience of applying for the property stress free. Reference checks were completed quickly and efficiently and I was formally offered the tenancy within 5 days of applying by Judith which I accepted. I have since settled into my new home. I cannot recommend Savills Carlisle highly enough and would like to thank Judith and Mathew for their professional and very personal service.

Ryan · 8 August 2021

★★★★★ 5/5

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Wonderful experience!

I can't say enough about my wonderful experience working with Savills! Oki was absolutely incredible to work with - super professional, responsive and friendly; I can't imagine going through my apartment search without his help.Everyone at Savills was phenomenal to work with (Alexandra, Melissa and others); their processes are sophisticated and efficient, and because they're the biggest, they have by far the most access to potential properties.If you need a flat in London, I would say to look no further than Savills!

Matt · 16 July 2021

★★★★★ 5/5

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House sale with Savills Reigate

Very happy with Savills Reigate in how they handled our house sale. Fiona and the team were efficient, approachable and had a genuinely caring approach in what was a stressful time for us. Highly recommend their service.

NH · 3 December 2024

★★★★★ 5/5

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Job Well Done

I’ve just sold my flat in the Riverside Quarter , Wandsworth through Savills’s Chris Ashman-Adams. While Savills commission charge is a tad superior to that charged by the competition , you get what you pay for. Chris kept me wellInformed through the many trials and tribulations of selling a property that is the hallmark of the current English system of conveyancing . He was proactive when required and liaised well between the various moving parts as well as keeping me up-to date as things progressed positively and occasionally less so . All in all a job very well done .

Paul · 1 July 2021

★★★★★ 5/5

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Working with Claire Reynolds

I have just completed the purchase of a property in Connaught Village and had the pleasure of working with Claire Reynolds, a Director of Savills. Claire played a critical role in ensuring that the transaction progressed smoothly, liaising between my Clients and the Seller to discuss and agree various (non-legal) points. As well as always being available and willing to assist, Claire was proactive in a way that some agents are not. Any seller would be fortunate to have Claire representing them and, as a solicitor, I look forward to working with Claire again whenever the opportunity arises.

Leah · 29 June 2021

★★★★★ 1/5

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My review for this business is apparently elsewhere

For some reason the atrocious review I left of savills.co.uk has got detached and attached to Savills PLC which is stated never to have been claimed. You can read it in the reviews for Savills PLC or go via my profile.Incidentally you will see the email address Savills give here ends @savills.com so they are the same business. I did comment that they have no communication skills but luckily they are no longer managing the building I live in.This is my original review:Savills 'manage' the building I live in. Very patchily indeed.The worst things are their communication and attitude to customers. They routinely ignore emails. They even ignore complaints. When I asked for the complaints policy the building manager told me to address complaints to him so I replied that I wanted to complain about him because he had ignored five emails including one headed complaint.If you get a parcel delivered sometimes they tell you, sometimes they don't. Frequently they just send you a warning that they will return it because you haven't collected it. Some of the concierge staff literally have no idea of what they are doing - I was told they were agency staff which is not a reason, they still need to give them an induction.There are damp patches on the walls. The carpets are filthy.There is a deficit this year of 500,000 sterling on the service charge and I am not seeing what it's been spent on.I am eight weeks into my second complaint to head office. The first they ignored half of it. This one they've ignored completely.In all seriousness avoid this company, I can't decide whether they don't give a damn or are genuinely incompetent.Update 21.6.21It is hilarious that Savills asked me to contact them. If they had any clue they would know that I already have, they investigated my complaint atrociously, and ultimately the redress scheme forced them to apologise to me.Avoid them.

John · 23 June 2021

★★★★★ 1/5

Trustpilot

Sad, and typical experience with renting these days

Coming to the end of my long tenancy, I only decided to move as I wanted my child to go to a good secondary school, and although we currently live in what is considered a great catchment area, It wasn’t a good match for my child’s personal circumstances, so I decided to find somewhere closer to what I had researched to be a good school a mile away from where we lived, I found a property in the heart of Amersham, not by any means perfect, a flat, with one dedicated parking space. And even though it was a 2 bedroom place in the centre of town it had no storage and no visitors parking, but was new and well presented. However, the landlord couldn’t have found a more arrogant agent to let property in my opinion, he was inflexible and rude from the beginning of negotiations, and when I decided not to take the property due to general rudeness and arrogance of the agent and the landlord the true colours from Daniel were revealed as suspected via text message, to the point I had to block him. It still astounds me to this day how these rental agents can get away with treating potential tenants like rubbish in favour of landlords… especially when I have been a landlord myself for many years, perhaps it’s time to get rid of this toxic middle agent!!!

Reviewer · 18 June 2021

★★★★★ 5/5

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Charlie Rogers offers excellent service

Charlie Rogers is very helpful and always responds fast to attend to customers' needs. He helps to secure my tenant's tenancy and help solving tenant's problem at the same time, facilitating my choice of bed frame for the tenants as well as offering options for me to choose. He also helps to liaise with relevant government tax departments to solve my tax problem. All in all, I find Charlie a reliable staff offering excellent customer service. Well done, Charlie!

Angel · 25 August 2021

★★★★★ 5/5

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Excellent service from Savills

Sue and David who dealt with our house sale in Chorleywood on behalf of Savills Rickmansworth were excellent. Sue did the inital assessment of our home and valued it substantially above the valuation by another estate agent, we achieved her valuation and more. They had a comprehensive understanding of the local house market and identified numerous potential buyers from the local area and beyond into central London. Sue and David were supported by Nicky in the Savills office, who although had never visited our house always briefed potential clients fully and kept us informed of client feedback. I thoroughly recommend using Savills in Rickmansworth if you are selling a house locally.

Ian · 17 June 2021

★★★★★ 5/5

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Exemplary Service from Ryan at Savills, Henley-on-Thames

We recently exchanged contracts on the purchase of a property through Savills in Henley-on-Thames. Ryan Allban, the Associate who handled our purchase, was extremely responsive and professional throughout the entire process, liaising with solicitors and the seller on a regular basis, helping to resolve issues as they arose, and providing regular updates on progress. As a result of Ryan’s excellent communication skills, and pragmatic and proactive approach, our successful purchase proceeded on a timely basis.A big thank you to Ryan for all your patience, perseverance and efforts in getting this over the line! It was a pleasure working with you.

Richard · 10 June 2021

★★★★★ 5/5

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We have recently sold our 4 bed…

We have recently sold our 4 bed property in South Ascot via Savills, Sunningdale and we would have no hesitation in recommending their services. Our experience was first class and we would particularly pick out Millie Willsmer, who was our main point of contact. Millie was highly attentive, giving good advice when needed, and very communicative throughout a potentially stressful process (we had occupied the house for over 23 years!) She was also extremely reliable and did what she said she would do - unfortunately this is not always the case. The team were also highly supportive and it made for a good experience.

Christine · 9 June 2021

★★★★★ 5/5

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Adel Viragh-Zsupan

Hello. This is to say that for three years now Adel Viragh-Zsupan has been our coordinator for the rental of The Mount in Whitchurch and both my husband and I have been extremely pleased with her work. Adel has always been on top of everything, being extremely good at reacting quickly in urgent situations. She is a good listener, always trying to do as much as possible to satisfy us and at the same time being very understanding of the tenants’ points of view. Her help has been invaluable to us these past years. Thank you!

Marie · 18 May 2021

★★★★★ 1/5

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Very Bad Service

Very Bad Service, We rented one of their shop in Plymouth. We rented for 5 years and rent paid quarterly. Lease finish date was 10 December but rent was paid for extra days due to quarterly date system but once lease finish and we empty shop, they refused to pay extra money which was paid. Below is email which she told me before so i can make rent complete and later they will refund but now NO refund and they refused .Good Morning, Your lease is set to terminate on 10th December 2020 Please can you make payment for September quarter invoice, once your lease has expired credits will be raised and the balance will be refunded. Kind RegardsBrad Its really bad thing for such big company

Vakul · 14 May 2021