Trusted Agent profile · Chester
★★★★★
161 reviews across 1 platform
15 Lower Bridge Street, Chester, CH1 1RS
Matthews of's office in Chester, at 15 Lower Bridge Street, is rated 4.1 out of 5 across 161 reviews on 1 platform, including 161 Google reviews rated 4.1.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
GoogleService was exceptional, they took all the stress out of selling a property, they kept me updated regularly and do everything they can to make a sale run nice and smooth. Would highly recommend for buying & selling.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleDisgusting customer service!!! avoid at all costs. No communication between staff, managers will always avoid your calls etc and do not care in the slightest about their customers.
5/5
GoogleDealing with the team at Matthews is an absolute pleasure. They promote themselves as a business who use traditional "family" values - and you really get a sense of that at every step. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI've dealt with Matthews many times over the years as they are the managing agent for the apartment I live in. Always faultless service, can't recommend them more. Had issues yesterday and they couldn't have been more helpful. Particular thanks go to Amy and Charlotte for solving the issues straight away. Recommended.
1/5
GoogleI guess Matthews must have two Karens working there, because the Karen I dealt with was completely inept and incompetent every step of the way.
1/5
GoogleStill waiting to be contacted by intercom team. No news regarding the problem whether it has been sorted. They are supposed to contact me??
1/5
GoogleBorderline rude and very unhelpful. I don't remember the name of the "lady" I've dealt with, but she was extremely unfriendly and rude.
5/5
GoogleI've used matthews for letting my apartment numerous times over the last decade and also block management, and couldn't ask for a better service. They really have gone above and beyond in every aspect and I'm now using them to (hopefully) sell my property. Thankyou!
5/5
GoogleTop notch agent. Efficient, effective and kept us informed along the way.
5/5
GoogleTruly professional and friendly advice. Julie specially advised us on every detail and made the whole experience a positive one. Thank you Matthews I even found my perfect dream home through Matthews too! PerfectPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGuaranteed stress free service, excellent communication and quick response. take on alot of the jobs themselves which means less hassle for me, would highly recommend when buying and selling!
5/5
GoogleBoth Kate and Julie at Matthews of Chester helped me so much in the purchase of my apartment, they even went the extra mile to source additional information and to contact the solicitors on my behalf. Can't thank them enough.
5/5
GoogleThanks to the team at Matthews for looking after us. Excellent service, with great communication and brilliant response times. I have been really impressed with the way they have managed our block. Highly recommended.PositiveResponsiveness, Professionalism
5/5
GoogleNo hesitation in giving Mathews of Chester a five star review regarding the sale of my property. It was listed quickly and sold quickly. The team were professional, friendly and efficient. In a word:- RECOMMENDED.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent service. Staff extremely friendly, responsive and helpful, nothing is too much trouble for them. They made sure everything ran smoothly. Would highly recommend!PositiveResponsiveness, Professionalism
5/5
GoogleFriendly, helpful letting agency in Chester that really do go the extra mile for their clients. The team is considerate and friendly, ane very different from others I have dealt with in the past. Highly recommended.
1/5
Googlenightmare to get a hold of, everybody is always on leave apparently
5/5
GoogleExcellent service for my mum's recent downsizing move. A friendly and very knowledgeable team at Matthews made sure everything went smoothly.PositiveResponsiveness, Professionalism, Value
5/5
GoogleManaging agent for my property. Great service, and always feel as if the Business really cares and has my and the block's best interests at heart. Highly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleI went to Bridge st branch on Saturday, the customer service was absolutely excellent, friendly, knowledgeable and welcoming
5/5
GoogleAbsolutely incredible service from the team! Helped me so much and managed to provide a reasonably priced and located flat for myself - Sam Hawkes
5/5
GoogleMatthew of Chester customer care team have always been second to none. They endeavour to meet your expectations and are always willing to go the extra milePositiveResponsiveness, Professionalism
5/5
GoogleWould 100% recommend using Matthews of Chester, they provided me with great rental advice. Great support from all of the lovely team members.PositiveProfessionalism
5/5
GoogleGreat and friendly service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Matthews of's Chester office has 161 reviews across 1 platform: 161 on Google.
Matthews of Chester is rated 4.1 out of 5 across all 161 reviews, and 4.1 out of 5 on Google from 161 reviews.
Matthews of Chester, 15 Lower Bridge Street, Chester, CH1 1RS.
