Matthews of Chester reviews

★★★★★ 2/5

Google

Was impossible to get an appointment to view a certain house. Even though no one was in the property. Eventually got one and had a lovely gentleman who was an estate agent show us around. We wanted to do a second viewing, again was very difficult for them to fit us in and we felt like we were a burden when trying to arrange when we was completly available for an entire week notice as we were on AL. Once we got a second viewing with Julie, she didn’t have any knowledge of the property, boiler, attic etc and we had to chase them after a couple of days after the viewing to find out about those things. We did make an offer on the house but after waiting a couple of days with no response whether our offer had been accepted we called and Julie herself informed us that the owners had already accepted a higher offer. I’m not sure why they didn’t tell us? I asked is there an opportunity to offer higher she quote on quote said ‘well they’ve accepted the offer so?’ if we hadn’t chased them regarding our offer would we have ever known. In my eyes, this isn’t very professional and we certainly won’t be looking at other houses if there being sold through thornley Grove

P · 8 June 2025

★★★★★ 5/5

Google

I had a viewing with Satine and she was so helpful throughout the application process. Thank you, Satine

Oyindamola · 16 March 2026

★★★★★ 1/5

Google

A disaster from start to finish On Monday 25th July myself and my partner went to view 72 Philip Street after seeing it on Rightmove. We fell in love with the property there and then and immediately registered our interest to rent it. We did what was asked and sent an email to Dee that included a bit of information about ourselves. We were told there was one more viewing later on that evening and if that party was interested we would both be put forward to the landlord for consideration. On Wednesday 27th July my partner called up to see if there was any progression, only to be told they had no record of our email, so I sent it over again and received confirmation that it had been passed on to the landlord. There was the first lack of communication issue. By Saturday 30th July we still hadn’t had any update so we called again. Only to be told that Dee was off and no one was any the wiser about our application. The lady on the phone was incredibly apologetic and explained that we should have heard back by then, yet another communication issue. She assured us we would hear back by Monday 1st August, which brings us to today. After waiting to hear, my partner called in today to be told that the house had gone. Now this decision is not what we take issue with. The landlord has made a decision and we hope whoever was chosen enjoys their new home. What we take issue with is the complete lack of communication and the textbook excuse of ‘I was off ill’ and ‘we’re short staffed’ because regardless people should pick up the slack. Even a simple email to say you’re still waiting to hear is sufficient. We honestly do not believe we were ever even a consideration for this property as there has been a true lack of anyone giving a damn about our application. Thank you though Matthews for showing us you are not an estate agent we would want to use in the future.

Laura · 28 August 2022

★★★★★ 5/5

Google

Christine and I recently sold our flat on Handbridge. We used Matthews as selling agents and Matthews were also managers of our block of flats. There was good communication with the sales team who were responsive and professional. The block management team prepared an information pack for the buyer of which our solicitor was extremely complimentary. This saved a lot of toing and froing between solicitors. As a result we had a very easy property sale! Everything happened when it should. We can’t thank Matthews enough we are very impressed.PositiveResponsiveness, Quality, Professionalism

Christine · 28 August 2022

★★★★★ 5/5

Google

The service delivered by Matthews of Chester was outstanding. Before marketing our property we obtained valuations from three agents, the passion for grade 2 listed buildings and knowledge shared by Alex Horne secured our business - with other competitors not doing the basic homework on recent sales within the area etc. Julie and her team were there to answer questions and provide support throughout the sales process. Matthews were able to get us quick to market, with offers in on the first day of viewings securing a sale. We wouldn’t hesitate to use Matthews again.

David · 28 August 2022

★★★★★ 5/5

Google

I've recently been involved with Matthews, more specifically Laura from the team, as a buyer purchasing a property through them. From the very start Laura has been really good at keeping me updated with the progress, being very proactive when dealing with legal teams and quick to try and resolve anything that needed additional action. There were times during the purchase that were very testing and stressful and throughout Laura remained professional towards both myself and her client and had a very calming manner. I felt it was a true test of her character how she handled the sale. Athough unfortunately I could not proceed (through no fault of the EA) I wouldn't hesitate to look for further properties with Matthews as I felt supported by her throughout the whole process. Thank you Laura, you are a credit to the companyPositiveProfessionalism

Giannina · 28 August 2022

★★★★★ 5/5

Google

Very helpful and informative and have given us good advice with any queries however small.

Mark · 16 March 2026

★★★★★ 5/5

Google

Matthews recently dealt with the sale of my elderly mother's house. Alex was extremely patient explaining the process with her and Matthews ensured the sale progressed smoothly. The staff handling the case were extremely responsive and helpful and the phone was answered very quickly every time! Matthews even organised a last minute boiler service for completion day morning when British Gas didn't turn up the day before threatening the completion date. Highly recommended.PositiveQuality, Professionalism, Value

Sheila · 28 August 2022

★★★★★ 5/5

Google

From start to finish Julie and her team were brilliant They made purchasing our property a delight They were always on Hand to answer any questions or queries we had and nothing was to much trouble We even had a call from Julie during her holiday to check things were going ok We can’t recommend them highly enough very professional service

Mathew · 1 November 2023

★★★★★ 5/5

Google

I would highly recommend the services of Matthews, as I have used them for both buying and selling personal properties and from a business perspective, the letting of our investment properties. The quality of service provided by Rebecca, Kevin and the team has always been of the highest professional standard. Moving is stressful enough and trust is a massive issue when you are moving house. I can honestly say, Matthews have always kept me up to date with any progress and returned my calls and emails promptly. They have dealt with matters quickly and professionally, and this takes away the stress from the process. I have dealt with a number of Estates Agents over the years, and you certainly notice the difference in levels of service and customer care, when you are dealing with a family business. You are not just another client, you are made to feel like a valued customer.PositiveResponsiveness, Quality, Professionalism, Value

Graham · 28 August 2021

★★★★★ 5/5

Google

I’ve dealt with Matthew’s both for managing my apartment and also for selling a property a property on my behalf. As a business owner in Chester myself I place a great emphasis on service and Matthew’s have always provided the highest standard of service , often going above and beyond the levels expected of an estate agent and management company . All the staff are extremely personable and always take the time to chat and make you feel like a valued customer. Helen has been particularly helpful over the years when I’ve had issues with anything, and they make a point of always getting back to you promptly. The owner Kevin has always been fantastic to deal with and always makes a point of saying hello and making sure I’m happy with everything. All in all a great business with great people working there. Daniel Barnes Managing director @jonathonbryanopticians

Daniel · 28 August 2021

★★★★★ 5/5

Google

Owing to the tricky market at this time, it took longer to sell my family home than I had expected/originally anticipated. Jackie, Alex and the team really did do everything within their power and remit to secure the sale. They came recommended to me and I am grateful for all they have done throughout the entire process. Jackie in particular went the extra mile - regular weekly updates were standard practice in her eyes, and it was of great help and support throughout the negotiations and completion of the sale. I have been with other estate agents whilst renting property and to date, Matthews of Chester have provided the best service.

Tamanique · 28 August 2020

★★★★★ 5/5

Google

I and my family have used Matthews for a number of years, we were extremely impressed with their professionalism when selling our property (a whole end to end service, extremely responsive and provided guidance to us throughout the whole process). We were so impressed that we also manage some property through Matthews (both lettings property management and block management - house and apartment) and recommended them to friends who are doing the same. Our rentals are managed perfectly (excellent property management), when there is upkeep work required Joshua always provides quick quotes from their store of quality tradespeople and the work is completed to a very good standard. We have dealt with Aimee in the lettings team on numerous occasions, always responsive, friendly and professional, part of a great team ... makes us feel important which is excellent customer service... would recommend Matthews , as I understand a family run business, over the national / regional chain organisations.PositiveResponsiveness, Quality, Professionalism, Value

Pete · 28 August 2020

★★★★★ 5/5

Google

We dealt with Matthew’s estate agent when we were buying our house and we found them very informative and cooperative. They have always promptly responded to our queries and directed us to the right agencies like mortgage or solicitors. Thanks for all the help Yamini Limaye

Yamini · 29 April 2024

★★★★★ 5/5

Google

The whole process was smooth with prompt response to any questions raised. The team was very supportive even after sale.

Muneer · 13 October 2025

★★★★★ 5/5

Google

It took longer than I hoped but Matthew's successfully sold my S/O Apartment. During the long process I have felt that they were prepared to go the extra mile to help me in the process to finally get it over the line considering the complex issues with the property. Big thanks to Julie at Matthews for everything you have done. The property was located in a residential block managed by Matthews. As per the other reviewers have mentioned they have been outstanding since they took over management of the site and have certainly been fighting on the side of residents all the way in making sure that the required works were carried out and paid by thoses who were liable and not the residents.

Aaron · 29 August 2019

★★★★★ 5/5

Google

Excellent service. We have just sold our house through Mathews of Chester and we couldn't recommend the service they provide enough. Alex who came to value our property is really professional and knowledgeable. He really did a good job at marketing our house and it sold in no time at all. During the whole process the team in the office were really easy to deal with. Julie was overseeing the process and she was always accessible when we had a query, again very friendly and professional. Highly recommended Adam & Amy

Adam · 29 August 2017

★★★★★ 1/5

Google

If I was a landlord I would avoid these cowboys at all costs. Whatever fees they are charging to ‘manage’ your rental property, I can assure you it’s too high. From the perspective of a tenant I can honestly say it has been absolutely the worst customer service I have ever experienced. They do not respond to anything, do not action any complaints nor do they even bother resolving any issues with the property which you are renting. They then implemented an automated system to report any repairs or issues, I’m sure anything is now automatically deleted by the system. This must have been done to save time having to go into their email boxes to press delete. I can assure you however you try and communicate things to them you will be ignored. Don’t think they will ever call you back, they won’t. Don’t even think they will give you your deposit back even if there is nothing wrong. (I’m still waiting whilst the new tenants have been in for a month already) Don’t even think they will care. They just don’t. How they are still in business is beyond me but here we are. * I had to give a one star rating as it wouldn’t let me give zero. Absolute clowns

Dean · 23 September 2024

★★★★★ 1/5

Google

Absolutely disappointed with the experience I've got here. After ages of waiting, I finally got a viewing for an apartment which was cancelled at literally the last minute. I had taken off from work and wasted my money and time because of their cancellation. The reason they gave me was because the agent was in Chester office and the viewing was in Liverpool. Then after rescheduling the viewing to the next day, no one showed up for the viewing, saying the viewing was at 1pm, when I was told by the agent to be at the property at 2pm. Yet another day off from work wasted. The agent's unapologetic attitude just made it worse. Would never recommend them to anyone. Very unprofessional.

Siddhi · 23 September 2024

★★★★★ 5/5

Google

Excellent service from start to finish.

Steven · 16 January 2026

★★★★★ 5/5

Google

Matthews help us sort our home for the next 2 years. Karen who managed out case was professional, understanding and kind. We'd been looking for a while and she's by far the nicest person we met on that journey. Faye was also really friendly and helpful!

William · 28 August 2023

★★★★★ 5/5

Google

Very efficient and kind people all around

Martine · 8 November 2025

★★★★★ 5/5

Google

I honestly cant express how helpful Mathews have been, and especially Dee. When you read previous reviews you can be skeptical about how your own experience is going to be however this has not been the case. Dee and the rest of the team have always helped us and have always made sure that we are dealt on the timescales they give us. Brilliant service cant fault them at all!

Mike · 29 August 2017

★★★★★ 5/5

Google

Everyone I spoke to were really helpful at Matthews of Chester. Lyndsey went above and beyond and I wouldn't have got my lovely house without her.

Jennifer · 28 June 2024