Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAs a tenant, I can’t describe my experience with Humphrey’s as anything greater than Lacklustre. Delayed communication, lack of hospitality and understanding formed the majority of my time with them. An instance of this can be the poor job they did as the middleman between the tenant and the handymen, poorly conveying problems to them, taking delayed breaks, and passing wrong information to the same. Ultimately, they are a pawn on the landlord’s side, unwilling to help the tenant.
Ranvir · 19 December 2024
Agent replied · 26 December 2024
We work tirelessly for both landlords and tenants when managing a property. I'm sorry to hear about your frustrations.
As evidenced by our reviews from the past two months alone, your experience is very much the exception rather than the norm for our tenants. Nevertheless, if you would like to discuss this matter further, please feel free to contact me directly on 07585 988613.
Kind regards
Sam Johnson
★★★★★ 5/5
GoogleEllie was so helpful & happy to help with any questions I had whilst finding my first rental property. Couldn’t recommend enough! Thank you again ☺️
Ellie · 16 January 2026
★★★★★ 1/5
GoogleThe worst experience of renting. Do NOT use this company. Inventory was 4 years old, the company refused to write a new one so we had to do it. Maintenance issues fixed slowly. And the worst experience of leaving the property. Deposit was taken for the landlord to re-decorate the flat for the next tenant. Be very careful, Humphreys are as bad as those overseas car rental companies. Make sure you log every scratch mark etc when you move in as they will claim for it after if not recorded!. Very poor customer service!
Karl · 7 July 2019
Agent replied · 6 July 2023
Karl, following on from our earlier conversation I would like to reconfirm the points discussed. Firstly the inventory was supplied to us by your landlord, as with any inventory you are given time to make any amendments and submit these to us. This you dually did and at your request a member of staff here retyped the whole inventory for you, which you then signed agreeing to all the original, amended and the new comments you had stated. Once you vacated the property said inventory was used for the checkout report where upon issues were found. The landlord withheld £90 from your deposit, this was not in fact to redecorate the apartment but to have the oven professionally cleaned, an item replaced that had been broken and compensation for damage to a door. In respect to the maintenance, this was dealt with in a timely fashion as we only use registered trades people and they are in high demand. Whist I appreciate you will feel aggrieved that the landlord has held £90 back, this was and is a very fair sum of money considering the issues that you left behind. Kindest regards Guy Fenn-Mansfield. Senior Branch Manager.
★★★★★ 5/5
GoogleWe have recently used Humphrey’s to sell a property. The whole team provided us with excellent customer service throughout. James gave us a realistic valuation and was professional, welcoming, and took the time to show everyone around thoroughly. Alicia answered all queries quickly and her friendly and approachable manner made the entire process smooth and stress-free. We experienced a fantastic service from the whole team there and would highly recommend.
Katie · 14 February 2026
★★★★★ 1/5
GoogleDo not respond to calls, upon completion left no information from sellers of property of how any appliances worked, bins left full, no responsibility or checks made by estate agent just completely apathetic! Don’t use find an estate agent who is genuine, responds to calls and has a proper handover with relevant information needed by the purchaser! Terrible company! Didn’t even bother to pick up for sale sign just left for us to have to dispose of! Sums them up really!
Emma · 2 November 2024
Agent replied · 9 November 2024
Dear Emma,
Thank you for the review and I was sorry to read it. I was surprised that you had difficulty contacting us as we have a well-staffed office as well as voicemail. Regarding rubbish, as we are a marketing agency we do not manage the property and so it is for each vendor to leave the property clear and tidy, though I was sorry to hear that on this occasion this may not have been done. We can not be responsible for providing instructions/manuals for appliances, but note that these can typically be found online if required.
We use an external contractor for our boards, and so if you could email andrew.smith@humphreysofchester.co.uk with the property address, then he will ensure the board is collected as this should already have taken place.
★★★★★ 5/5
GoogleIt's my second time renting a property, and I'm very glad that our experience doing so was with Humphreys, who have been exceptional during the entire process.
First of all, I want to specifically shout-out Ellie. Our viewing of the property ended up with a viewing overlap, which she handled gracefully (the other party left before we did, so they must have been incredibly early for their viewing!) and she has responded swiftly and in detail to all requests and questions that we've had, sometimes multiple times per day. This has been demonstrated for the near two weeks of process we've gone through now, and I hope continues throughout the tenancy.
I can't speak for the rest of the team, but I can only imagine the experience is similar no matter who you end up in touch with.
Now I want to address some of the other reviews I've seen, namely the lower ratings. I understand that complications can happen, and it's okay to be frustrated and have those complications worsen your experience - but it's disappointing to see such scathing reviews despite what may well have been immaculate service otherwise. This is why there are 5 stars to choose from! Be it a mistake or a misunderstanding, a 1-star review should reflect continuous demonstrations of poor service, and I just cannot see that from the service I've had. We're people, these things happen from time-to-time.
With all that said: really cannot recommend them enough! Thank you for reading.
Josh · 11 November 2025
★★★★★ 5/5
GoogleAbsolutely the best choice ,complete confidence in showing your home .Really good local knowledge.The Street app and communication was brilliant and always helpfull with queries you may have.The staff are lovely and pleasant and put you at ease at what could be a stressfull time.
Andrew · 11 August 2026
★★★★★ 5/5
GoogleThis is an amazing estate agent. From start to finish the support I received was incredible.
Megan was superb and relentless in her support. When selling a house you probably need more support than you initially think so I feel it’s important to never underestimate how valuable a good estate agent is.
Megan was on hand every step of the way and was very professional in her approach. I also think the excellent photos really helped me to sell my house within 4 days of it appearing on Right Move!
Many thanks to all the staff. I would definitely Humphreys.
Sandra · 11 December 2023
★★★★★ 5/5
GoogleHuge thanks to Holly for helping our move into our new property go so seamlessly! You were very helpful and accommodating of our time and date restrictions, thank you so much!
Savannah · 21 August 2024
Agent replied · 25 August 2024
Thanks Savannah, we will be sure to pass this feedback on!
★★★★★ 5/5
GoogleAndy and the team were fantastic in helping us through a complicated house purchase process. The whole team worked tirelessly to make the sale happen, even when it felt like a lost cause. As first-time buyers, we appreciated the extra level of service and confidence they provided.
Thomas · 26 September 2023
Agent replied · 29 October 2023
Hi Thomas,
Thank you so much for your kind works regarding using our services. I will be sure to pass this onto Andy and the team.
Many Thanks
Humphreys
★★★★★ 5/5
GoogleI cannot speak more highly of Humphreys in Chester. After many years of using every single estate agent in Chester for various viewings, purchases and sales, Humphreys are the only Estate Agent I would recommend. In particular David who did an exceptional job of keeping me in the loop during a sale without ever having to be chased for information. Like most people, I have always struggled with Estate agents but Humphreys are without question the exception to the rule.
GABRIELLE · 26 August 2023
★★★★★ 5/5
GoogleWe recently sold our property with Humphreys and couldn’t be happier with the service we received. From start to finish, they were incredibly professional and maintained excellent communication throughout the entire process. They were always approachable, promptly answering our questions and keeping us informed at every stage. It was genuinely a pleasure to work with them and we wouldn’t hesitate to recommend their services to anyone looking to sell their home.
Tom · 11 December 2025
★★★★★ 5/5
GoogleRented a property with Humphries of Chester. Holly was fantastic and helped make the process as easy as possible would highly recommend
Cara · 3 December 2024
Agent replied · 26 December 2024
We're genuinely grateful for your kind review. Our aim is to provide excellent service to all our tenants and landlords, and it's wonderful to hear we've achieved this in your case. Thank you for choosing us.
★★★★★ 5/5
GoogleAm very impressed and glad to rent a property through Humphreys of chester
The smoothest process of application we ever had to rent a property
In particular the staff are very friendly the lady that dealt with our application Angela Fairweather was more than helpfull and very professional
Very happy with the service and I definitely recommend the agency to everyone I know
Thanks again Angela your a star
Remon · 6 July 2020
Agent replied · 6 July 2023
Dear Remon, thank you for your feedback and kind words. We will be sure to pass this on to Angela and the team.
★★★★★ 5/5
FacebookWe had to find a rental quite quickly. Lorna was amazing and always available to answer any and all questions. She got us into a fantastic property quite seamlessly. We are so fortunate to have dealt with Lorna and Humphrey’s of Chester.
Very grateful
Jen · 10 April 2025
★★★★★ 5/5
GoogleExceptional service feom Humphreys, Quick and easy process no fuss Georgia was really helpful during the whole process nothing was ever to much and communicated with us the whole process and always kept up to date. Would definitely recommend Humphreys.
Thank you Georgia and rest of the team
Tim · 22 June 2023
Agent replied · 29 October 2023
Thank you do much for your review and kind words about Georgia.
★★★★★ 5/5
GoogleThe sale of my daughter’s house has just gone through after 2 years of difficulties. It was only through the dedication and perseverance of Andrew Smith, who went way beyond what I would have expected, that we reached a successful outcome. Thank you so much Andy.
David · 25 July 2023
Agent replied · 29 October 2023
Hi David,
Thank you for your kind words, the sale is certainly one Andy wont forget in a hurry.
All the best.
Humphreys
★★★★★ 1/5
GoogleKatie, the Property Manager at Humphreys of Chester, conducted two property inspections a year apart. Her report contains numerous discrepancies, suggesting misconduct. She has proposed £500 in deductions from the deposit, which is excessive and unreasonable. AVOID THIS COMPANY AT ALL COSTS
Sam · 11 October 2025
Agent replied · 11 October 2026
Dear Sam,
We must address several inaccuracies in this review. Firstly, you are not and have never been a client of Humphreys of Chester, nor are you named on any tenancy agreement with us. We note this is your second negative review this week - a pattern of behaviour that appears designed to pressure us into changing our professional assessment rather than encouraging the actual tenant to engage with the proper dispute resolution process.
To be clear: deposit deductions are not arbitrary decisions made by our agency. All disputes are formally adjudicated through the Deposit Protection Service (DPS), an independent government-backed body that exists precisely to protect both tenants and landlords. The tenant, who is the named party and the only person we are obligated to correspond with, is welcome to challenge any proposed deductions through this impartial service.
Our property inspections are meticulously documented with extensive photographic evidence and detailed reports. These will be reviewed by the DPS adjudicator should the tenant choose to dispute the findings, and they will make an impartial decision based on the evidence presented.
Making unsubstantiated public accusations and posting multiple negative reviews by proxy instead of using these established processes does not serve any constructive purpose and could be seen as defamatory.
We stand firmly by our professional standards and the integrity of our property management services.
Humphreys
★★★★★ 5/5
GoogleMe and my partner had a quick and easy letting process with Humphrey's due to the attentive and informative service of Ellie Heyland, she's been incredibly helpful.
Would absolutely recommend.
Niamh · 11 September 2026
★★★★★ 5/5
GoogleI have recently completed on my first property with Humphreys. Being a first time buyer, I was apprehensive about the process. David Lloyd was a fantastic help throughout. He was always contactable throughout the process and made everything extremely easy. I would highly recommend Humphreys & especially David to anyone looking to purchase a property!
Franky · 6 July 2022
Agent replied · 6 July 2023
Hi Franky,
Many thanks for your kind words. David love to provide the best communication possible and he will be delighted to hear your feedback.
We hope you are settled in and enjoying your new home.
Humphreys
★★★★★ 5/5
GoogleI have bought and sold through Humphreys 3 times now....none of them were straight forward but I can't rate the service highly enough. Special thanks to Andy who has the patience of a saint and great humour to match! Thank you to all
Mrs · 14 August 2023
Agent replied · 29 October 2023
Thank you so much for your kind review and lovely words about Andy!
Humphreys
★★★★★ 5/5
GoogleI had the absolute pleasure working with Donna Robinson @ HUMPHREYS.. selling my house was a breeze we were kept so well informed and advised every step of the way .. The professionalism was second to none. The no fuss friendly approach was just what we needed at this stressful time .. thanks again to all the team at Humphreys . Especially you Donna you are a star . Maxine Griffiths x
MAXINE · 11 October 2025
★★★★★ 5/5
GoogleWe would highly recommend Humphreys. I'd like to mention Andy in particular as going far above and beyond to get our purchase over the line. Communication from everyone (we also dealt with Sam and Donna who were great) was fantastic, and they kept us updated regularly. Would happily buy a house with them again.
Juliet · 24 September 2024
★★★★★ 5/5
GoogleHonest Feedback!
I definitely recommend Humphreys for anyone wanting to rent in Chester. I and my spouse communicated with Matthew Royle, he is so friendly and professional. We have visited many Estate agencies in Chester and none of them were like Humphreys. They worked very efficiently with us and Matthew was always available to guide us on the process. Humphreys has the best customer service and Especially if you’re an international student that want to rent from private estates, consider Humphreys of Chester.
Dunya · 7 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
