Humphreys of Chester Limited Chester reviews

★★★★★ 5/5

Google

I couldn’t recommend Humphreys enough to anyone. Our Letting agent Ellie has been nothing but a star to us. From dealing with our multiple emails and replying quickly, to answering all our questions, and helping us with our applications. Ellie was the only letting agent who was forward with us and didn’t discriminate against us and our age. We had problems with others seeing us as a young couple and pushing us to the side or completely ignoring us where as Ellie treated us as she would for anyone else. We will be recommending Ellie to anyone we know who is looking to rent a property. We couldn’t thank her enough for helping us find our now home.

Erin · 8 April 2026

★★★★★ 5/5

Google

Alicia at Humphreys is outstanding!!! If you are looking to sell or rent your property she is your woman. We listed our property a few months ago and she not only did a great job with the photography and social media portfolio, but she was so insightful, reliable and communicative throughout the whole chain process. Sometimes it can feel like you’re losing a considerable about of money when going through the buying / selling process to estate agents, but Alicia earned every penny and then some. The epitome of above & beyond, and when the comms were poor from lower chain solicitors, which caused lots of stress for all, she was always the calm and experienced voice in the room that could formulate a plan to get us to the next step. Highly recommended to all. Thank you Alicia, we couldn’t have done it without you.

Charlotte · 14 February 2026

★★★★★ 5/5

Google

We just wanted to say a massive thank you to Katie Lucas. She went out of her way, even during non working hours, to show us around a property we have now agreed to purchase. She is very professional, knowledgeable and most importantly made us feel at ease when showing us around the property. She really helped make our decision to purchase the property an easy one. Thanks a lot again Katie!

Lewis · 12 December 2024

★★★★★ 5/5

Google

Had contact with Humphreys as our seller's agent in Chester and right from the start with Donna (who negotiated the offers in 1 day) and then subsequently Alicia, they were brilliant to deal with and couldn't have been more helpful. Alicia was instrumental in getting a completion date agreed when the solicitors were stalling and helped us 'get over the line'. Definitely recommend them. Thank you once again.

Ian · 14 December 2025

★★★★★ 5/5

Google

Just bought a house from the Humphrey's team. Donna was so proactive, very approachable and in constant communication, she really helped me drive the sale forward with the solicitor, surveyor and vendors and felt like a real asset for getting to completion date. Very grateful for such a positive, resourceful estate agent, thank you :0)

Lolly · 14 March 2026

★★★★★ 5/5

Google

We recently purchased our house which was listed with Humphreys, we couldn’t have been happier with the service. Alicia went above and beyond to ensure everything went as smoothly as possible even when we were experiencing issues with our sale. We would definitely list our new property with Humphreys if we decide to sell in the future due the fantastic service and reassurance received throughout!

Lucy · 17 December 2025

★★★★★ 5/5

Google

If you are fed up with terrible performance then do not hesitate to use Humpreys as your estate agent. Over the years we have used many estate agents, some have been terrible and some have been average but this time we finally hit the jackpot. Imagine your perfect experience and service and this is what you get. Special thanks to Donna who was so helpful, supportive and a great communicator throughout. At such a stressful time you need someone to be in your corner and work hard on your behalf, not someone passive who you can’t get hold of. This is a genuine review from a very happy customer. I cant imagine a better estate agent, don’t go anywhere else!

Jonathan · 29 March 2025

★★★★★ 5/5

Google

I have worked with Humphreys for several years now and they always provide a great service. They are quick at responding to queries / happy to go above and beyond and provide honest advice. I want to particularly say thank you to Katie and Sam, who I deal with most regularly. I really appreciate their hard work.

Leah · 14 November 2025

★★★★★ 5/5

Google

We sold and purchased through Humphreys and couldn’t be any happier. They got us a great price for our sale property, when other estate agents were advising to go lower. And helped us get our purchased property at the price we wanted. Andy was fabulous, we had a chain that seemed to have issues weekly and he was meticulous in resolving issues and keeping us on track. I enjoyed our weekly chats. Keep up the good works guys, much appreciated. We are loving our new home. ✅👍🏻

Dan · 28 July 2023

★★★★★ 5/5

Google

The experience of selling our flat with Humphreys of Chester was excellent, right from start to finish. Good expert advice about pricing, beautiful photographs and intensive marketing, and then regular contact through the process of viewings, offers, and through to completion. David was proactive and practical in solving minor issues and nothing was too much trouble. We're so glad that we went with such a competent, well organised and professional team. Cannot recommend them highly enough.

Wendy · 8 October 2023

★★★★★ 5/5

Google

We have recently sold our house and also bought a new house through Humphreys. I want to thank Donna in particular, who has always been a phone call or email away and has made the whole process stress free. We will definitely be recommending Humphreys to our friends and family. Thank you.

Heather · 14 December 2025

★★★★★ 5/5

Google

We have been very pleased with the overall process. We would like to thank Ellie for making our experience with Humphrey’s particularly straightforward. Ellie’s professional yet personable attitude has been much appreciated. Mark &Pam Jones ( The Gredington)

Mark · 10 April 2026

★★★★★ 5/5

Google

Having just come through a torturous house moving experience, I was so glad to have Humphreys with me through the whole experience. Alicia, Andy and the team were exceptional throughout. Their communication throughout was consistently excellent and I don’t think it is far fetched to say that, at times, it felt like Humphreys pulled the entire chain together. In a world where it is difficult to get value for money, Humphreys were worth every penny

Richdoyle · 3 April 2025

★★★★★ 5/5

Google

Matthew has looked after me from move in right up to now and I know he will continue to do so whilst I live in my home managed by him. Any query big or small he responds to in a timely manner and I feel goes above and beyond to be helpful. Couldn't rate these guys enough to rent from the process was easy and straightforward with Matthew there every step of the way to advise when needed. My move in was seamless and any snagging points I queried with Matthew were dealt with straight away! Great company with lovely staff! Couldn't reccomend enough!PositiveResponsiveness, Quality, Professionalism

Jade · 26 August 2022

★★★★★ 5/5

Google

This company has great attention to detail . My primary contact Holly is a fabulous communicator. When I raised concerns they were managed quickly and accurately through their team of servicing personnel. It is a pleasure to deal with Humphreys Letting Group 😊 …

Julie · 3 December 2024

★★★★★ 5/5

Google

We recently had the pleasure of working with Humphreys of Chester Letting & Estate Agents, and our experience was outstanding. Holly, in particular, was a true professional throughout the entire process. She was not only pleasant and approachable but also readily available to answer any questions we had along the way. Thanks to Holly's attention to detail and commitment, what could have been a stressful experience of finding a new place was made significantly easier. Her guidance and support were invaluable, and we are grateful for her excellent service. We highly recommend Humphreys of Chester, and especially Holly, for anyone seeking a smooth and efficient property search.

David · 3 October 2024

★★★★★ 5/5

Google

5 stars is not enough. My experience with Humphreys of Chester is one I'll not forget. Their professionalism, along with their sound advice and optimism concerning the property I was selling, was very much more than standard. They were there when I needed advice on the property, always very helpful and they always kept me informed. Andrew and his team Donna, David, Beth and Meg, along with everyone else at Humphreys of Chester are a credit to their work as Estate Agents. I can't praise you all enough. Thank you so much for everything. Best wishes and regards...

David · 6 July 2022

★★★★★ 1/5

Google

Service when trying to buy a house through them, started very good. Andy was a very professional estate agent and kept us updated and everything. Near completion, we went on holiday and on return found Andy had left. His replacement Dave …

Jools · 14 November 2025

★★★★★ 5/5

Google

Rented a house through Humphreys and they were friendly and professional throughout. Katie was the person we dealt with face to face at the property and she was really helpful and friendly every time we saw her. Thanks, Katie!

James · 3 December 2024

★★★★★ 5/5

Google

I’d like to take the opportunity to thank Katie and Andy in particular along with the rest of the team at Humphreys for all their help and support with the sale of our first home on Kirkwood Close. Andy and Katie always went out of their way for my husband and I to ensure the sale was as stress free as possible, providing reassurance and regular updates throughout the whole process, something of which I am truly greatful for. Moving house alone is stressful enough without there being an ongoing pandemic and heavily pregnant, so they really pulled out all the stops to ensure things ticked along smoothly. I was particularly impressed with the way Humphreys marketed our property and the quality of photographs taken in preparation for our listing. I believe Humphreys have the best and most current marketing tools out there to sell a property and since selling our own home they’ve marketed and SOLD 4/5 other properties on the same close within days/weeks of each other. Some of which properties were on the market with other Chester Estate Agents for months prior! Based on my honest opinion, Humphreys are the best and only Estate Agents that I would use or recommend to potential buyer/sellers in and around Chester, as buying through the company was a fantastic experience, professional and the service was second to none! Thank you Humphreys!PositiveProfessionalism

Rachel · 25 October 2021

★★★★★ 5/5

Google

A brilliant estate agents! James very professional and thorough - David Lloyd was excellent , persistent and determined to find us a new buyer when our first buyer pulled out and Andy Smith was brilliant as ever in progressing the sale through so we could complete on stamp duty deadline ! These guys know their stuff and goes to prove selling a house isn’t about just getting an agent to sell your property for the cheapest commission it’s about all the hard work that goes in behind the scenes once a sale has been agreed ! 💯 would recommend !PositiveResponsiveness, Quality, Professionalism, Value

Anne · 25 October 2021

★★★★★ 5/5

Google

We just sold our house with Humphreys and they were excellent. From start to finish we felt really at ease with them. Communication was brilliant and the team were always so helpful, especially Donna! Thank you very much!

Gemma · 3 December 2024

★★★★★ 5/5

Google

Was Very pleased with Andy Smith’s dealing with Selling my & my Sister’s Late Step Father’s Home 10 months he pushed and eased the process slightly for us. He understood was compassionate to we we’re going through as we had also lost other family as it seemed a never ending tireless and stressful journey. An as Step Father’s Home was in Ellesmere Port my family live in Bolton so it was journey early on in the process thus Andy and his team eased. He kept on "since our so called solicitor glp seemed to drag on!". We we’re very pleased of amount interest had first viewings in week of going to market. Won’t hesitate recommending whoever to Humphreys Of ChesterPositiveResponsiveness, Professionalism, Value

Nicholas · 26 August 2021

★★★★★ 5/5

Google

We finally completed the sale and purchase of our current home and new home this week. When we put the house on the market we sold ours in Dec 23 within 10 days and then got the offer accepted on our new house shortly afterwards. The purchase of our new house was not easy, loads of challenges with the sellers. We got their in the end and I firmly believe that without Andy and the team we it would have all fallen through... from our experience highly recommended and worth every penny

Richard · 27 April 2024