Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotStraightforward, pragmatic and honest
Richard Wheeler helped us buy our home. It was a complex purchase for numerous reasons and Richard expertly guided us through it, bringing to bear his years of experience. Straightforward, pragmatic and honest - we felt in safe hands with Richard and we will always be grateful for his support in such a huge purchase for us and our family.
Ian · 17 April 2019
Agent replied · 10 June 2024
Hi Ian,Thanks for such a great review! Feedback is very important to us and helps us to develop and maintain our services for future customers.
★★★★★ 5/5
GoogleSold with this company. Very happy with the service. Little bit of time and effort from me and a huge amount from them and they sold our house in 24 hours for the asking price. Pretty spectacular and Martin was a pleasure to deal with.
James · 11 June 2018
★★★★★ 5/5
GoogleBoth Tom and Richard's expertise came to the fore to make our recent house sale go as smoothly as possible. We'd be very happy to recommend Fearnalls
Gillian · 11 January 2024
Agent replied · 9 June 2024
Thanks for your kind review Gillian, it was a pleasure to deal with!
★★★★★ 5/5
TrustpilotExcellent service
Excellent support throughout the purchase of my first home, Richard was on hand to answer any questions I had from the beginning of the process through to helping point me in the right direction of a handyman.
Emily · 15 October 2020
★★★★★ 5/5
GoogleGreat service from Fearnalls from start to finish. Richard handled the sale of our father's house expertly. I can't praise Fearnalls enough and highly recommend them. Friendly, responsive, knowledgeable, and absolutely professional. Probably the best estate agents in Chester.PositiveResponsiveness, Quality, Professionalism, Value
Karen · 25 August 2022
Agent replied · 11 June 2024
Thanks for such a great review Karen, we’re happy to have helped 👍 …
★★★★★ 5/5
TrustpilotRichard was brilliant in helping us…
Richard was brilliant in helping us sell our family home. Very easy to contact and helpful throughout the whole experience. Highly recommend
MS · 21 December 2022
★★★★★ 5/5
FacebookI had great service from the team at Fearnall's, from the initial valuation visit through to completion. I not only received sound advice but great, friendly customer service throughout (including post-completion details like collecting and forwarding important mail that arrived before my postal redirect service kicked in!). I felt informed throughout, and all correspondence felt friendly and personal as well as professional. This was the first time I had used Fearnall's but I can honesty and whole-heartedly recommend them!
Ty · 15 October 2021
★★★★★ 5/5
TrustpilotLooked at the brickwork, flooring etc
Richard was the only Estate Agent who looked at the structure of the property . Which I felt would be helpful when people viewed the property.
Polly · 27 May 2022
★★★★★ 5/5
TrustpilotHighly recommend
We were extremely impressed with the service that we received from Fearnalls. Tom is an extremely knowledgeable agent who ensured a very stress free experience. Excellent communication throughout and very proactive.
Jane · 28 May 2021
★★★★★ 5/5
TrustpilotGood sales person.
Richard was very helpful and positive. Worked towards a deal and was always willing to go the extra mile to help out, either with viewings at short notice, letting tradesmen in etc.
Niall · 21 January 2021
★★★★★ 5/5
TrustpilotTom looked after us throughout
Tom looked after us throughout the entire time that we were looking for a place to live in Hoole.He was open and transparent throughout all of our viewing experiences. Upon ultimately progressing to buy one of the properties that he was selling we found him to be professional and always available through what was a difficult time to be a buyer with government changes making the process difficult.
ADAM · 8 November 2022
★★★★★ 5/5
TrustpilotPersonal , professional service
Thomas Fearnall is a trustworthy and experienced estate agent.He is keen to compete with the current market .Extremely professional and dedicated to providing top quality personal service.An independent family business.
Jane · 21 May 2021
★★★★★ 5/5
GoogleWe are very pleased with the service provided by Fearnalls. They provided good initial valuation advice, secured best value for our property and were very attentive and professional throughout the sale process, with great communication driving the sale through.
Richard · 10 June 2022
Agent replied · 11 June 2024
Thank you for your review Richard, we are delighted that you were happy with our service! We wish you all the best with your onward move!
★★★★★ 5/5
TrustpilotRichard offered a very professional…
Richard offered a very professional service for the purchase of our first ever property. He was reliable, honest and excellent at keeping in contact. We were always able to speak with him directly and he was a pleasure to do business with. Couldn’t fault and would highly recommend.
OLIVER · 27 October 2020
Agent replied · 10 June 2024
It was a pleasure to work with you Ollie and we hope you enjoy your new home.
★★★★★ 5/5
TrustpilotFearnalls are excellent Estate Agents
Fearnalls have made the process of selling our home smooth and stress free. From our initial contact to completion day the staff have been approachable, knowledgeable and professional. I would highly recommend them and would use their services again without hesitation.
Ghislaine · 31 July 2024
★★★★★ 5/5
TrustpilotI cannot praise Richard Wheeler enough.
I cannot praise Richard Wheeler enough.From the moment we met him instinctively we trusted him to guide us through the minefield of selling our propertyWe had been with another agency and they weren't great, the attention to detail Richard showed was amazingHe was meticulous in how he presented our property ensuring the right photos were used and he reviewed them regularly so that the Rightmove site always looked cuurent.If you are looking for an estate agent look no further
Anne · 24 June 2020
★★★★★ 5/5
TrustpilotAn excellent service
An excellent service was provided by Richard at Fearnalls. After 2 months of no viewings of our rental property with another agent, we instructed Fearnalls. Within a week there were several viewings and two parties wishing to rent.We were kept fully informed during the process. We highly recommend Fearnalls.
Mrs · 17 June 2019
Agent replied · 10 June 2024
Thanks for the review Elaine, it was a pleasure to act for you.
★★★★★ 5/5
FacebookI would definitely recommend Fearnalls; from start to finish they were helpful, punctual, informative, communicative and respectful , and ultimately secured a sale on our house.
They work hard for their money to be fair.
Highly recommend.
Jude · 7 March 2022
Agent replied · 23 September 2025
Thank you for your kind review. We are very grateful for your recommendation and so pleased you were happy with the service that Fearnalls provided.
★★★★★ 5/5
TrustpilotTom Fearnell was very helpful…
Tom Fearnell was very helpful throughout our process and replied imminently to our emails. Thank you!
Ceira · 16 July 2022
★★★★★ 5/5
TrustpilotGreat estate agents
Our experience with Fearnalls was smooth and easy, despite the bumpy road. The estate agent we were working closely with, Tom, would never leave us waiting for a reply or an update. We got the keys to our new home as soon as completion took place and we were sent away with a welcome gift box with loads of goods and amazing discounts inside! Many thanks.
Stella · 31 March 2022
★★★★★ 5/5
GoogleTom dealt with both our house sale and onward purchase and was superb through the entire process. His knowledge of the market is fantastic, advice was excellent and he was always proactive in communicating progress. We’re really glad we went with Fearnalls and would highly recommend them for anyone else in the area.
Ben · 10 June 2023
★★★★★ 5/5
GoogleI would highly recommend Fearnalls Estate Agents. Richard and Tom provided a first class service throughout the sale of our home. Our instruction was set up quickly and professionally and the pictures of our property were outstanding. We were kept informed at every stage of what turned out to be a longer than anticipated process but they helped to keep everything stress free for us.PositiveResponsiveness, Quality, Professionalism, Value
Gianna · 25 August 2021
★★★★★ 5/5
TrustpilotCouldn’t recommend Tom more
Couldn’t recommend Tom more! He’s made the whole process stress free in a very personal yet professional manner. Thank you Tom!
Mrs · 21 May 2021
★★★★★ 5/5
GoogleFirst class estate agents 5*
Richard and Tom are amazing from start to finish. Always answer your calls and emails, keep you updated every step of the way, can't fault
Thanks guys
Barbara · 25 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.