Chester Students Lets Chester reviews

★★★★★ 5/5

Google

Tracy and the team were incredibly helpful and helped me to readvertise my room. A few times I came into the office and they were always to supportive and tried their best to help me! Thankfully my room has been taken - throughout the process Tracy always kept in touch via email to let me know what was going on. I can’t thank the team enough and would recommend any University of Chester students looking for accommodation to go to CSL, all the rooms are really nice and fair priced, I’m sure they will have a room that will suit your needs! Thank you again! 😊

Kate · 14 June 2018

★★★★★ 5/5

Trustpilot

Nothing but 5 stars

I cannot recommend renting with Chester Student Lets enough!! All the staff have been lovely and helpful and they always take time to repair any maintenance issues quickly and efficiently. The house is a lovely house for students and provides adequate living space for everyone!!

Sophie · 1 October 2025

★★★★★ 5/5

Google

Best Student Houses in Chester! I have lived in Chester Student Lets houses throughout my time at university, they never fail to cater to my groups preferences and budgets. With really modern and spacious houses, at affordable rates it felt like a home away from home. The maintenance team were always on hand to help whenever we needed. The sales team, Amy Harriet and Katie, were so accommodating when organising our viewings and finding us the best student house for our group, would recommend highly.

Matt · 15 November 2023

★★★★★ 5/5

Google

We were searching for a budget-friendly yet comfortable room in Chester city centre, and Luke truly made that possible for us. Throughout our house-hunting journey, he was incredibly friendly, approachable, and professional. He took the time to show us two properties, walking us through each one and clearly explaining all the details. His genuine commitment and helpful attitude made the whole process smooth and stress-free. We’re grateful for his support!

Chamathka · 16 August 2025

★★★★★ 5/5

Google

The staff were super nice and accommodating (especially Harriet) and answered any question we had. They where patient and found us a place we absolutely love Defo reccomend this place

Reed · 15 November 2023

★★★★★ 1/5

Trustpilot

Edward Pearson

Where to even start. During covid I moved to Chester. Edward Pearson was the Landlord. CSL I wa sin contact with promised there would be a double bed in the room on Leonard street so I said okay I’ll take the small room as long as there is a double bed. Move in day comes, no double bed. I was told to have a double bed in there I would need to remove the desk which I couldn’t as I was working from home. And when I said my girlfriend and I in a single bed is ridiculous I was told by Edward that it’s covid times she should be staying anyways. Fantastic. The room I had at 13 Leonard street cost me £411 a month out of my wages, the other lads had bigger double rooms and they were only about £20 more a month. The internet in my bunker didn’t work, and countless times tried to solve it f all got done. Until Edward told me to fix the WiFi extender my self with tools take it off the wall call the company and find out the user details which only he would know. So no that was that, girlfriend had to work in the front room to take calls in there because there was no signal or WiFi in the little converted box room. Then we come to the end of tenancy. We clean the oven out with an oven cleaning product for him to then try and charge us for a oven clean even though he said we cleaned it really well. Then accused one of the lads for pissing the bed which is just out of order and just summarises the little bell sniff Ed all over. I could keep going but all I will say is that if you have Edward Pearson as your landlord best believe he will try rinse you of your money even though he’s probably a millionaire. Weasel.

Nathan · 28 February 2022

★★★★★ 5/5

Google

Amy from chester student lets was extremely helpful to me and my friends looking for a place she was kind enough to bring us to different houses and suggest things that would benifit us. shes a cracker and made us feel so reassured and comfortable

Rose · 19 March 2025

★★★★★ 1/5

Google

Awful, they won't fix our shower after almost 4 months of asking.

Amelie · 16 February 2026

★★★★★ 5/5

Google

Anna was exceptional viewing assistant, excellent customer service and CSL is a superb team!

Aydn · 16 April 2024

★★★★★ 5/5

Google

great viewing experience. Luke blew me away this avo with his attentive hands on approach to his job.

Hannah · 22 October 2025

★★★★★ 5/5

Google

Would recommend to any student at Chester to go with Vicky and her team for letings, Chester Student Lets! This is the second year we provided our End off tenancy cleaning for you, and hope we will with you again next year. They have been amazing with comunicate .They house is also amazing and cleaned with high standard and is not like a typical student house at all is more like a home there were no problems.

J&D · 14 June 2019

★★★★★ 5/5

Google

Staff is really friendly we went to the viewing with Luke he was really really nice and explained everything things super good. They are consider our requirements really well.

Don · 19 March 2026

★★★★★ 1/5

Trustpilot

Not Very Good From A Parent's Perspective

Only a 1 star as I can't leave a zero! Customer service and business practices leave an awful lot to be desired. As the parent of a CSL tenant, I have raised a complaint asking for explanations as to their business practices of not giving tenants notice (despite a legal requirement to do so) before tradespersons enter the property for non essential maintenance. Over two weeks has now passed and I've not even received an acknowledgement. This happened on a number of occasions during the education year. In the most recent cases, my daughter was the only student left after year end as she has been working in Chester and came back to the house on a number of occasions to find windows left open, lights on, rubbish left on her desk as well as the house smelling of fresh paint. On the last occasion, her bedroom window was left wide open despite her room having easy access via a flat roof if someone desired to enter the property. Not recommended when there are plenty of other property management companies looking after students in Chester :-(

Simon · 4 August 2024

★★★★★ 5/5

Google

Superb customer service from all the team, especially Anna. Best regards, Sam

Boost · 15 November 2023

★★★★★ 5/5

Google

luke- best viewing assistant very helpful and couldn’t ask for more!

Haldana · 22 October 2025

★★★★★ 5/5

Trustpilot

CSL have been absolutely amazing…

CSL have been absolutely amazing throughout the whole process of getting a house for next year! They have been so accommodating and supportive with everything! Katie showed us around and was fantastic and Tracy has been incredible!

Emma · 21 February 2019

★★★★★ 5/5

Google

Went for viewings with Amy who was very helpful and the houses were very high quality. Definitely the best student letting company in Chester!

Will · 16 April 2025

★★★★★ 1/5

Google

Rated one star due to the disrespect throughout tenancy and only reply was "reported this review as we believe this is a spam review. "

Seikatsu · 14 March 2025

★★★★★ 5/5

Google

I’ve rented through CSL for 3 years now and I really can’t fault their service! I’ve found the Harriet and Amy have always taken the time to answer any questions I’ve had and made moving from a student house to a young professional one so simple! Thank you all will miss renting from you!

Saff · 16 October 2023

★★★★★ 5/5

Google

The staff are always helpful and Jenny is especially lovely and happy to talk you through every step of signing on and making sure you feel at ease. Very excited to move into the flat!

Sophie · 14 June 2017

★★★★★ 5/5

Google

I have just let a room out in a house through Chester student lets and have been amazed with the service i have received, i was given a very warm welcome by Tracy who gave me all the details i need and answered all my questions which made me feel prepared to move into the house. The staff were very professional, polite and informative. The houses are also very modern, homely, clean and have perfect communal areas for socializing and relaxing. I will be recommending Chester student lets to all my friends after this service and will definitely be looking for my house for next year through them.

Lau · 14 June 2019

★★★★★ 5/5

Google

I let a room in a house last year with Chester student lets and am doing the same this year, the customer service i have received has been amazing from the viewing assistants, to signing the contracts and the after sales service. I would highly recommend Chester student lets to all students around Chester. There are varieties of houses available from 1 bed houses to 9 bed houses, so i found it very helpful when viewing houses with my group of friends. Any problems i have that are reported to Vicky are sorted straight away or repaired. I would like to thank all the staff for the support and help they have given me.

Jazmine · 14 June 2019

★★★★★ 5/5

Trustpilot

Professional and personal service :)

Professional and personal service...I viewed many houses through private and other student let’s but my experience with them was not the same as Chester Student Lets. I had a meeting with a friendly and lovely lady called Miriam, I explained my maximum costs and what exactly I wanted. I viewed two houses with Chester student let’s which were by main campus which was even handier!! I told Miriam I wanted something modern, nice and affordable and it’s exactly what I found. My views and opinions were considered and this made viewings houses during exam season a lot less stressful. I definitely recommend Chester student let’s.

Charlotte · 31 May 2019

★★★★★ 4/5

Trustpilot

Working with Chester student

Working with Chester student let’s to find me a home was a very enjoyable process as the team worked for me to ensure we made the best decision and got the home we found most suitable for us. Kat Vicky and Mim all responded to any queries I had straight away and supported me throughout the process, we are renting for our second year at university and we move in soon and I am thankful for chester student let’s. I would recommend using them in the future as I will be. The only reason I’m not 5 star is the minor mix up and delay with contracts however it didn’t effect anything in the long run.

Adam · 31 May 2019