Trusted Agent profile · Chester
★★★★★
273 reviews across 1 platform
The Printworks, Sealand Road, Chester, CH1 4RN
Part of Big Yellow Self Storage Co Ltd, see every office.
Big Yellow Self Storage Co Ltd's office in Chester, at The Printworks, is rated 4.8 out of 5 across 273 reviews on 1 platform, including 273 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Big Yellow Self Storage Co Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
GoogleI had the the best customer service at The Big Yellow Storage in Chester. Jeff Banks could not of been more helpful and professional. We have had things delivered and he handled them exceptionally well. He is so very pleasant - if only you could clone him what an asset! Martin made us a cup of tea as we arrived on our bicycles to sign the contracts and got caught in a storm.
5/5
GoogleVery impressed by Big Yellow Chester, and grateful for the service received.
Hey Christopher. Thanks for sending that review over. We always welcome feedback. Have a great day.
5/5
GoogleEasy peasy access. Good value. Helpful staff. Would totally recommend!
Hello Karen. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
5/5
GoogleOn arriving at big yellow to sign and check firstly I was offered a cup of tea which was lovely after a 2and a half hour journey. Before finalising Jeff changed the room to one nearer the goods lift due to myself and my husband being … More
5/5
GoogleQuick and effective, costs are within acceptable parameters, customer service was amazing
Cheers for the feedback Its_doni. See you soon.
5/5
GoogleAn absolutely excellent experience. Super friendly & helpful, great advice when booking. I was going to have a bigger unit but was advised by the staff that it would be excessive. As you can see the 25 sq. foot was plenty! A warm & professional welcome with superb instructions & information. The whole place is clean, smart & well lit. Overall a very pleasant experience. If I need storage again I’ll use Big Yellow!
5/5
GoogleEasy check in, great prices and secure storage. Friendly staff!
Thanks for the feedback, Charlotte! See you again soon.
5/5
GoogleFast, clean, efficient and helpful - what’s not to like?
Hey Adrian. Cheers for the nice feedback. See you again soon.
5/5
GoogleEmma helped us alot great customer service
Nice to hear from you Jade. Sounds like you had a great experience. Take care.
5/5
GoogleBrilliant storage and very clean. All the staff are very helpful and welcoming, especially Jeff Banks. Fabulous service and nothing was too much trouble. We will be using Big Yellow Storage in the future.
5/5
GoogleIt's very simple to use this self storage facility. Security is assured, with code keypad entry to the building. Inside, each storage pod has additional locks and are alarmed. The radio plays continuously at an appropriate level, so you don't feel too lonely. Have seen some small business users, as well as the folk moving house.
5/5
GoogleGreat service all around by the Team in Chester and would like to especially thank Jeff for all his assistance. Thank you.
5/5
GoogleFabulous company to deal with, the staff are so friendly and helpful, Jeff in particular explained everything really well and one of the ladies (I am so sorry I didn't get her name) was so chatty and kind and even made me a coffee which is above and beyond to be fair. Would highly recommend, no pressure selling just really helpful.
5/5
GoogleI had storage from July to November 2023 as I needed a safe space to store my belongings while moving property. Not only did I feel my belongings were extremely safe, the service of the team members was fantastic. They were extremely friendly and accommodating the entire time. And a special shout out to the two Jeff’s at reception who were very helpful when we were leaving the storage centre.
5/5
GoogleFab service from the guys and gals at Yellow Storage in Chester. Ever welcoming, accommodating and helpful. A spotlessly clean modern purpose-built facility with self-service access. Fully met my requirements and you get to keep the padlock. Thanks guys!
5/5
GoogleI've been using Big Yellow Chester storage unit for several months now and the service has been great. Friendly helpful staff, and the access is so straightforward and we could come and go as we pleased, and always plenty of trolleys available and lifts between floors to help us move our stuff around. Highly recommended secure storage at affordable rates.
5/5
GoogleVery helpful. Excellent service. Thanks to Dom for getting me set up.
5/5
GoogleI visited the premises and secured a unit. The member of staff was extremely helpful, explains the whole process and showed to the unit explaining how the system works. Came away certain in the knowledge that my goods would be secure and safe. A great experience
5/5
GoogleJeff was absolutely awesome. Very organised and helpful. Would definitely recommend Jeff and Big Yellow Self Storage! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleGreat service provided, good clean and safe storage with security everywhere. Jeff was extremely helpful and full of knowledge regarding the storage facility.
5/5
GoogleExcellent service from start to finish by Martin, he was helpful, friendly and nothing was too much trouble, he is a credit to the company
5/5
GoogleGreat customer service, spacious rooms and you can actually pick the size that best suits you, well secured.
5/5
GoogleReally good facilities and very helpful staff in there. Lee was great at organising space at short notice and explaining everything clearly and thoroughly proved an absolute god send and would use again if needed!
2/5
GoogleBeware, they lumped insurance into my weekly price and didn't even ask me if I had my own. They just assumed I'd happily pay their extortionate amount. They charge £3.50 per week whereas I got better cover for £20 for 6 months. I personally hate this hidden charge stuff in companies. Why not just be up front? Or ask. Don't assume we're all mugs who will just buy whatever you lump into the price. They also tried charging me more despite me already having a cheaper quote from them. My stuff's there so I'm stuck, I'm not hiring another van.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Big Yellow Self Storage Co Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester.
