Trusted Agent profile · Chester
★★★★★
273 reviews across 1 platform
The Printworks, Sealand Road, Chester, CH1 4RN
Part of Big Yellow Self Storage Co Ltd, see every office.
Big Yellow Self Storage Co Ltd's office in Chester, at The Printworks, is rated 4.8 out of 5 across 273 reviews on 1 platform, including 273 Google reviews rated 4.8.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
GoogleThis is my 3rd year using Big Yellow due to having to move house every year whilst being a student. All staff are extremely helpful, I’ve been helped by Martin and Geoff who were so informative and professional every step of the way. Everything is easily explained and staff are there if needed. Always so clean and feels very secure! Great value for money too!
5/5
GoogleWorked with the team at Big Yellow in Chester for several years. They have been amazing, customer service is excellent, nothing is too much trouble. The unit is clean and secure. I would highly recommend.
5/5
GoogleVery helpful customer service and friendly staff
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleGreat service, easy to use, staff are friendly and helpful
On behalf of your local store team, thank you Anthony for leaving such a positive review about your experience.
4/5
GoogleThe staff are courteous and helpful and I cannot fault them there. I just think that the cost of storage is somewhat expensive.
Thank you very much Organo3112. We're glad to be of service.
5/5
GoogleBrilliant help from Emma. Would recommend.
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleGreat facilities, easy to use would recommend. We used it as a temporary storage while moving house and all seempess
On behalf of your local store team, thank you Ed for leaving such a positive review about your experience.
5/5
GoogleStaff extremely helpful, friendly and polite. They know what they’re doing there. Highly recommended.
Thanks so much for the review David. We are over the moon you had such a great experience with us.
5/5
GoogleIncredibly helpful staff. Very informative and accommodating with any questions or requests. The whole moving process from start to finish was made super easy by Big Yellow Chester.
5/5
GoogleJeff, Geoff and Lynn were all amazing. So friendly and helpful from the moment we walked in. We had pre-booked a room, but weren't sure if the size was correct, Jeff and Lynn took us to see another room and did all they could to compete with the price of the smaller room. Definitely recommend!
5/5
GoogleABSOLUTELY BRILLIANT service by Big Yellow Self Storage (Chester) Jeff Banks. Quick responses via email by Jeff Banks and his excellent service made a difficult situation into an extremely easy one. My son studies at the University of Chester, during the national lockdown he had to return home to Los Angeles. Since the University year is finished we had to find storage for my son's belongings and we are over 8000 miles away. Jeff Banks sorted it all out for us to have storage available, and was able to authorize University personnel to move my son's belongings into Big Yellow Self storage in Chester. A big worry initially but communicating with Jeff Banks made it all seem like we were actually there in Chester. Emailing was done at hours which suited both our time zones (us being 8 hours behind GMT). So all THANKS to Jeff for making it so easy and worry free. I am a business owner and good employees are extremely hard to find, Big Yellow Self Storage (Chester) count yourselves extremely fortunate to have someone like Jeff representing you, he is an asset to the company.
5/5
GoogleOur Business has used the Chester Storage now for the last 5/6 years . We have a large storage room in the building . Building is secure and clean . Never had any issues . Would recommend any small business to have their storage here . Plus the 2 Jeff’s and Martin cannot do enough for you when asked . A very friendly working environment.
5/5
GoogleWent today to check in and the woman at reception, Emma, was absolutely lovely and really helpful. The place is spotless and has everything you could possibly need. Very happy
Hiya Chloe. We appreciate the kind words. See you again soon.
5/5
GoogleTop notch service from staff who seem to love their job!
We are delighted to read your review Rob. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleLovely staff and sorted everything on time for my family moving stuff in
Thanks so much for the review Jenna. We are over the moon you had such a great experience with us.
5/5
GoogleWas greeted by very friendly staff and a cuppa tea! Very impressed with check in procedures and feel safe our belongings are here.
Thanks so much for the review Mandy. We are over the moon you had such a great experience with us.
5/5
GoogleGreat service given by Emma! Very straight forward process and all questions answered. 😊 …
5/5
GoogleStaff very friendly and helpful
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleStaff were extremely helpful. It was clean, easily accessible and they even sorted us out with another unit at very short notice! Wouldn’t hesitate to use again, thank you!!!
Hello Amy. Thanks for the feedback. The team will be happy to read this.
5/5
GoogleGreat experience would highly recommend, app allows really easy access to unit whenever needed. 5* thanks!
5/5
GoogleExcellent service, very friendly and helpful
We are so happy to hear you are happy Patricia. Thanks for sharing your experience.
5/5
GoogleWe decided to move home, a very long distance, And to store our things we needed assistance. I made an enquiry with Chester Big Yellow, I was phoned by Lee, such a helpful fellow. I had a question and Lauren was great, The offer she sent was an excellent rate. We were greeted by Jeff, no stress involved, He sorted us out, every problem solved. The manager Geoff has a super crew, The building is smart, so secure too. So if you're thinking to move house and need to rent space, Use Big Yellow Chester, they'll put a smile on your face! Rob and Cath - Cornwall to Abergele via Big Yellow
5/5
GoogleBig Yellow Chester is a fantastic facility that have provided a perfect cost effective solution whilst in between houses, or decluttering ready for a house sale, and self storage too for small and large businesses. We have nothing but praise for the help and support the staff there give both ourselves when on site and to our customers of course. Jeff, Lee, Geoff and Lauren provide a first class experience, and are very professional and so approachable too. Thanks Big Yellow Chester! Greencroft Removals
5/5
Googlewe've recently had the eviction notice for our private rented home as the landlord wants to sell and due to myself being made to take sick leave from work for a few months we lived on our savings which left us with no money to up and move into a new home and with no help from the council were having to move in with parents with two children, we have a whole house of stuff that obviously wouldn't fit in the parents house so we've arranged to rent a unit from Big Storage Chester, and I must say the service of the staff there has been exceptional and we've been made very educated on how it all works, this has been from one member of staff in particular, Leah from the Chester branch. Thanks Leah for your help. The Kellaway Family
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