5/5
GoogleBig Yellow in Chester is Clean, Secure and well run. Staff are efficient, friendly and helpful. Have been using them for several years and would highly recommend for complete peace of mind.
Trusted Agent profile · Chester
Big Yellow Self Storage Co Ltd Chester reviews
★★★★★
273 reviews across 1 platform
The Printworks, Sealand Road, Chester, CH1 4RN
Part of Big Yellow Self Storage Co Ltd, see every office.
Big Yellow Self Storage Co Ltd's office in Chester, at The Printworks, is rated 4.8 out of 5 across 273 reviews on 1 platform, including 273 Google reviews rated 4.8.
Reviews
Every review we hold for the Chester office, from every platform, shown as written. First names only.
Google5/5
GoogleHad to get a small lock up for a few weeks and was talked through the process with the team in Chester. i did have difficulty using the app but again speaking to the front desk (yay for real people) that was soon sorted. Would defintely use again.
Agent replied · 11 October 2026
Thanks so much for the review Ali. We are over the moon you had such a great experience with us.
5/5
GoogleVery helpful from the start, nothing was too much trouble, also helped to source man and Van services who were great Cole Delivery , will definitely be using your facilities again in the near future thanks guys
Agent replied · 11 October 2026
Thanks so much for the review Clair. We are over the moon you had such a great experience with us.
5/5
GoogleAbsolutely outstanding service from Kasia (sorry if not spelt correct). Made to feel very welcome and comfortable. Very friendly and professional service. We are looking forward to starting to grow our business here
Agent replied · 11 October 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleEmma and Jeff were fabulous, thanks for all your help
Agent replied · 16 April 2026
Hi Douglas. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleThese guys were brilliant. I needed storage last minute due to a house move going sour and these guys were absolutely excellent they were compassionate and were able to sort out last minute storage. If I could give 6 starts I would
Agent replied · 11 October 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleNo problems at all! Great team, easy process to move in and out, clean rooms and great price for such a large room. Absolutely no problems recommending Chester big yellow.
Agent replied · 11 October 2026
Hi Craig. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleYou must try these guys, they are so helpful and friendly. Nothing is ever too much . The units , areas and toilet facilities are spotless. Prices are competative too. If you need storage , these are a must.
Agent replied · 11 October 2026
Thank you so much Terry. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleAll the staff are extremely polite,friendly,professional and helpful, I struggled to sign up (totally down to me) but after a very reassuring call with zara, I went down, with a lovely brew from Emma and Geoff literally sorting everything for me we were soon in, highly recommend ☺️
Agent replied · 16 April 2026
Hello Louise. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleVery easy to move in and out so saved us a lot of trouble. The staff where always friendly and happy to help.
Agent replied · 11 October 2026
Thank you so much Silas. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleBrilliant service, really friendly. Showed us around, very clear and easy instructions. Great storage space. Really happy all round
Agent replied · 11 October 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleBest storage facility in the North West. Staff is amazing, friendly and always ready to assist. Easy access always, succure and a pleasure to use on a daily/weekly/monthly basis.
Agent replied · 11 October 2026
Hello Werner. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
3/5
GoogleIn terms of the staff at Big Yellow Storage, I cannot fault them. They have always been cheerful, helpful and polite and I would be rating BYS Chester 100% if it were based solely on how the staff here work to make things pleasant for the customer - HOWEVER… After almost daily visits here for the past four weeks (and aside from the unfortunate slope away from the storage doors in the car park) the overriding feeling from using Big Yellow Storage Chester is incredible frustration at how the staff allow customers to park *immediately* in front of loading access doors, making entry to and from the storage with your large trolley full of big and heavy items, an infuriating obstacle course to avoid damaging their vans or knocking your items off the trolley and all over the car park. Perhaps a dose of common sense is needed by staff in preventing parking in front of the access doors and by customers not to be so ridiculously lazy and to park in the actual parking spaces that are only twenty feet away, so that other people can use the facility as well as them. Bone idleness and selfishness doesn’t even come close to covering a lot of the behaviour I saw often, which really puts a dampener on the BYS experience.
5/5
GoogleKasia makes a belting bru and between herself Jeff they have excellent customer service and are a pleasure to deal with
Agent replied · 11 October 2026
Hello Joe. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleNo issues, really smooth check in process. Any questions I had were answered without hesitation. No annoying spam calls or emails like other providers! 10/10
Agent replied · 11 October 2026
Hello Jordan. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
4/5
GoogleEasy to use and did the job for us. Helpful staff, just could have done with slightly better access hours.
Agent replied · 11 October 2026
Hello, Alan. Thanks for taking to the time to write that comment. It's great to see such glowing feedback and the store team will be really pleased to read this.
5/5
GoogleJeff was very helpful checking us in, we will certainly use these guys again
Agent replied · 10 September 2025
We appreciate the feedback, Mike. Hope to see you again soon.
5/5
Googleamazing people very helpful and supportive throughout the whole process
Agent replied · 11 October 2026
We are so happy to hear you are happy Tadi. Thanks for sharing your experience.
5/5
GoogleGreat service and helpful staff at the Chester Storage!
Agent replied · 11 October 2026
Hello On-ev. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleMy 2nd time using big yellow and all the staff I have come across are so lovely and make the experience stress free. The spaces are clean, secure and everything you could want and need for a variety of storage needs. Thank you again for all the help!
5/5
GoogleGreat help easy move out Emma was very helpful
Agent replied · 10 September 2025
Thanks for the review, Drew. Have a great day.
5/5
GoogleNeeded a space for a short term. The team offered clear advice & provided all information in a timely manner. Fantastic service from start to check out. Will 100% be back when needed
Agent replied · 16 April 2026
Thank you so much Paul. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleVery Friendly staff, easy to access
Agent replied · 11 October 2026
Hello Immanuel. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleGreat team and so helpful
Agent replied · 11 October 2026
On behalf of your local store team, thank you Bradley for leaving such a positive review about your experience.
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