Trusted Agent profile · Chester, Cheshire

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Beresford Adams Chester reviews

4.5

★★★★★ Excellent

228 reviews across 2 platforms

3 Friarsgate, Grosvenor Street, Chester, Cheshire, CH1 1XG

Part of Beresford Adams, see every office.

Beresford Adams's office in Chester, Cheshire, at 3 Friarsgate, is rated 4.5 out of 5 across 228 reviews on two platforms, including 227 Google reviews rated 4.5.

Google logo

4.5 / 5

227

Reviews on Google

This office

View Agents logo

1.0 / 5

1

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Reviews

Every review we hold for the Chester office, from every platform, shown as written. First names only.

5/5

Google

We had a really positive experience with Beresford throughout our house purchase. Everyone we dealt with was friendly, approachable, and genuinely helpful, which made the whole process feel far less stressful. They kept us in the loop at every stage and were always quick to respond whenever we had questions. We’ve been in our new home for a week now and couldn’t be happier, we are already feeling very settled! Thanks so much to the team at Beresford for all the support along the way. We’d definitely recommend them! :)

Harry · 28 December 2025

Agent replied · 27 January 2026

We are thrilled to hear about your positive experience with our team at Beresford! It brings us joy to know that we were able to make your house purchase less stressful and that you are already feeling settled in your new home. Thanks for choosing us and for recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We had an amazing house hunting experience with Beresford Adams. Sarah Conner from the lettings department was really helpful, cooperative and patient throughout our entire process. She made it easy for us to find a house just the way we wanted it. Thank you so much for your constant assistance.

Tvisha · 9 August 2026

Agent replied · 23 August 2026

Thank you for sharing your positive experience with us! We are thrilled to hear that Sarah from our lettings department provided excellent service and helped you find your perfect home. We're always here to make the process as smooth and easy as possible. Kind regards, Lucy, Customer Relations.

5/5

Google

My partner and I recently rented a new place. We were so lucky to get to work with Bryn Griffith. He was so attentive, easy to communicate with and just simply kind! When we went to Bereford Adams we were already quite desperate we won't find a place. Every agent we met until this point was almost uninterested in what we were looking for. Bryn was the first one who actually listened and even when one of the landlords didnt choose us, he came with another suggestion for a property that suited us perfectly! Thanks, Bryn! Hopefully will have the chance to work with you again in the future!

Stela · 17 December 2023

Agent replied · 31 December 2023

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Have positive dealings with Beresford Adams. Our contact, Jessie Roberts, has been helpful and informative keeping us updated with proceedings. I always know that if I have a question that she will be there to answer it which means a lot! Recommend this Estate Agent to anyone.

Andrew · 23 July 2026

Agent replied · 23 August 2026

Thank you for sharing your positive experience with Beresford Adams and specifically with Jessie Roberts. We are dedicated to providing exceptional service and it means a lot to hear that we have met your expectations. We greatly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Kate ensured that she consistently sent viewers who were genuinely interested in my property, and once an offer was made she kept the ball rolling. She also referred me to an excellent solicitor in the very early stages of the process.

Gail · 20 August 2026

Agent replied · 23 August 2026

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Abbie was an amazing letting agent. She went above and beyond and really helped me settle into an amazing flat at an affordable costs. Cannot praise her or the team enough

Peter · 13 October 2025

Agent replied · 13 April 2026

Thank you so much for your kind words! We are thrilled to hear that Amy provided exceptional service and helped you find the perfect flat at an affordable cost. We will be sure to let her and the team know of your praise. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I’ve been dealing with Kate who has been great in helping us secure our next home. Kate’s duty is to the vendor but from my perspective as the buyer, nothing has been too much trouble, she is helpful, responsive to messages and very professional.

Angie · 23 July 2026

Agent replied · 23 August 2026

Thank you for your positive feedback! Our team strives to provide excellent service to both buyers and sellers. We're thrilled that Kate has been able to assist you in securing your dream home. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

My partner and I had a FANTASTIC service from Beresford Adams when buying our first home together in Chester. We particularly want to say a special and huge, huge thanks to Aimee O’Neill for her professionalism, patience and care from start to finish with the whole process. Without her, we wouldn’t have found our dream home. Thank you so so much Aimee!

Hazel · 23 August 2024

Agent replied · 25 August 2024

Thank you for taking the time to leave us this great 5* review Hazel. Kind regards, Lucy, Customer Relations.

5/5

Google

I would like to thank Kate, Louise and the team for supporting me through the sale of my property and continuing support buying a property. I highly recommend beresford adams. Thank so much

Karen · 13 August 2025

Agent replied · 13 April 2026

Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Recently moved to Chester with the help of Beresford Adams. There was a fair few in the chain and the process came with its problems as it usually does. Beresford Adams however we're absolutely brilliant, they made sure they did as much as they could to keep me in the loop with the various ongoings. As I was not currently in Chester, this was really helpful and even gave me a welcome box when I finally got the keys. Really nice pleasant company to work with. Thanks again.

Toby · 1 May 2023

Agent replied · 30 July 2023

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

So far we have been treated extremely well by all parts of the team. I love it that you have a specific named person at each stage of the process. They are all kind, patient, professional and efficient.

Jayne · 23 July 2026

Agent replied · 23 August 2026

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

We received excellent services from beresfordadams.From the beginning of viewing till the day that we moved in.Guy is amazing.

Gladys · 28 November 2025

Agent replied · 27 January 2026

Thank you for your glowing review! We are thrilled to hear that you had an amazing experience with Guy and our team at Beresford Adams. We pride ourselves on providing excellent service from start to finish. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I have used Beresford Adams for mortgage advice and for viewings and have found them very friendly and helpful. They are easy to communicate with and provide information very quickly. The team are all are lovely x

Lily · 23 July 2026

Agent replied · 23 August 2026

Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.

2/5

Google

Not quite sure how they sell any houses they rarely answer the phone, don't call you back, don't respond to emails and seem unwilling or unable to negotiate. Based on this experience I'm just glad they aren't selling my house.

Rich · 23 June 2026

Agent replied · 23 August 2026

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk … More

5/5

Google

I had a really positive experience with Abbie at Bresford Adams chester and I appreciate all the help she provided throughout the process. Although I still had around 2 months remaining on my tenancy, wanted to move out …

Kusuma · 23 June 2026

Agent replied · 23 August 2026

Thank you for taking the time to write such a positive review, we are thrilled to hear that Abbie provided you with exceptional service during your move. Our team prides itself on going above and beyond for our customers, and we are glad to … More

5/5

Google

Many thanks to Laura Newby and Richard Prescott for all the efforts you have put into achieving a smooth change of tenancy at our property, despite a few hurdles to overcome and a limited time period. Your efficiency in liaising with outgoing and incoming tenants as well as decorators and carpet fitters was impressive.

Nerys · 28 July 2024

Agent replied · 25 August 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Absolutely amazing team at Beresford Adams Chester ! Brilliant service, so professional, friendly and their ability to orchestrate a very tricky move was outstanding! Thank you to Jess, Kate, Fin, Caitlin and Louise ! You are a credit to your business xx thank you so much !

Ruth · 5 November 2024

Agent replied · 11 November 2024

Many thanks Ruth for the fantastic 5* review. I have passed your flattering comments onto our Chester branch. Kind regards, Lucy, Customer Relations.

5/5

Google

We received a fantastic service from Beresford Adams when buying our house. Aimee O'Neill was absolutely amazing! She was very knowledgeable, extremely efficient and it was very reassuring to have her there when we purchased our first home, as it was all very new to us! She found us fantastic mortgage and insurance offers, promptly followed up our queries and was a constant source of support and information throughout the whole process. Nothing was too much for her and no question was a silly one! Thank you Aimee. I would highly recommend Beresford Adams when buying or selling a house.PositiveResponsiveness, Quality, Professionalism, Value

Laura · 26 August 2022

Agent replied · 30 July 2023

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

I have nothing but nice things to say about Beresford Adams! From the moment I called them to ask to view a property last minute Melissa went out of her way to ensure we got a viewing that weekend. Not only this but she took us to see another property at the same time that hadn’t been listed yet. She is the most professional estate agent I have ever dealt with. From the moment we put in an offer through to finally completing, she was there every step of the way. She was always so kind and helpful, answering all my emails and phone calls. Any important news (such as offer being accepted, completing etc) she always called us which I really appreciated. I never once felt that she was just on the sellers side, I felt she had my best interests at heart too. Me and my partner are first time buyers and were very anxious throughout the process but Melissa really helped us to navigate through it all. I’m in love with our first home and only have Melissa to thank for that. I hope to stay in touch with her and Beresford Adams so that in the future, should we want to sell our first home and find something bigger, I will definitely go back to them. Thanks for everything Melissa, you are amazing at what you do! Thanks, Katy & Sam

Katy · 26 August 2022

Agent replied · 25 August 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

I had a good experience with Beresford Adams . Got the viewing for the property very quickly and the process was smooth afterwards. Got the house for renting. Very professional staffs. Senior Lettings Negotiator Laura Newby was very helpful through out the process and very professional. Special thanks to her. Absolutely will recommend others.

Rashmi · 26 June 2024

Agent replied · 25 August 2024

Hi Rashmi, thank you for sharing your positive experience with Beresford Adams. We are delighted to hear that Laura provided excellent service throughout your renting process. We appreciate your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

What can I say about Amy and Beresford Adams, listed quickly, did fantastic photos and had lots of interest which led to a better than expected sale price and in less than 2 weeks I might add. Amy is amazing and super professional and a pleasure to deal with. Couldn't be happier with the result as I needed a quick sale in order to return home to Perth and Beresford Adams under promised and massively over delivered. Rockstars. Thanks so much, Michael Watkins

Mike · 30 July 2022

Agent replied · 30 July 2023

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I have nothing but nice things to say about Beresford Adams! From the moment I called them to ask to view a property last minute Melissa went out of her way to ensure we got a viewing that weekend. Not only this but she took us to see another property at the same time that hadn’t been listed yet. She is the most professional estate agent I have ever dealt with. From the moment we put in an offer through to finally completing, she was there every step of the way. She was always so kind and helpful, answering all my emails and phone calls. Any important news (such as offer being accepted, completing etc) she always called us which I really appreciated. I never once felt that she was just on the sellers side, I felt she had my best interests at heart too. Me and my partner are first time buyers and were very anxious throughout the process but Melissa really helped us to navigate through it all. I’m in love with our first home and only have Melissa to thank for that. I hope to stay in touch with her and Beresford Adams so that in the future, should we want to sell our first home and find something bigger, I will definitely go back to them. Thanks for everything Melissa, you are amazing at what you do! Thanks, Katy & Sam

Katy · 30 July 2022

Agent replied · 30 July 2023

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

What can I say about Amy and Beresford Adams, listed quickly, did fantastic photos and had lots of interest which led to a better than expected sale price and in less than 2 weeks I might add. Amy is amazing and super professional and a pleasure to deal with. Couldn't be happier with the result as I needed a quick sale in order to return home to Perth and Beresford Adams under promised and massively over delivered. Rockstars. Thanks so much, Michael WatkinsPositiveResponsiveness, Quality, Professionalism, Value

Mike · 21 June 2022

Agent replied · 20 June 2024

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Beresford Adam’s in Chester were excellent during our very first house move! In particular Katrina who showed us around the house before we even made an offer! She was amazing throughout, answering all our questions and always at the end of the phone when we needed her. She was also there when we collected the keys with a little care package which was a nice little surprise! Thank you so much. 😊

Beth · 1 April 2023

Agent replied · 30 July 2023

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Beresford Adams Chester

How many reviews does Beresford Adams Chester have?

Beresford Adams's Chester office has 228 reviews across two platforms: 227 on Google, 1 on View Agents.

What is Beresford Adams Chester's rating?

Beresford Adams Chester is rated 4.5 out of 5 across all 228 reviews, and 4.5 out of 5 on Google from 227 reviews.

Where is Beresford Adams's Chester office?

Beresford Adams Chester, 3 Friarsgate, Grosvenor Street, Chester, Cheshire, CH1 1XG.

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