Trusted Agent profile · Chester-le-Street
★★★★★
2,215 reviews across 2 platforms
Bridge End Chambers, Chester Le Street, DH3 3QY, Chester-le-Street, DH3 3QY
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Chester-le-Street, at Bridge End Chambers, is rated 3.8 out of 5 across 2,215 reviews on two platforms, including 247 Google reviews rated 4.8.
Every review we hold for the Chester-le-Street office, from every platform, shown as written. First names only.
5/5
Trustpilot5* Service
We have had a positive experience selling our property with Reeds Rains Pemberton. Janet was with us every step of the way and has been amazing, we cannot thank her enough. I would highly recommend Reeds Rains if you are looking to buy or sell property.
5/5
TrustpilotExcellent service from Liverpool Branch…
Excellent service from Liverpool Branch all the staff are warm and friendly. In particular Sue Poland who looked after my flat and gave me great book recommendations too. As a landlord I'd thoroughly recommend using this company.
5/5
TrustpilotReddish branch very helpful
Jane at the Reddish has been really helpful and responsive helping me let out a property. I’ve been consistently kept up to date, and have been able to trust the team’s experience to sort out any problems which have come up
5/5
TrustpilotElliot from the Morley Branch was…
Elliot from the Morley Branch was amazing professional and helpful through every step of the tenancy. He worked hard to get the tenancy through within an agreed timeframe.
5/5
GoogleFantastic experience dealing with this branch of ReedsRaines. Friendly and helpful throughout the whole experience. Janet for dealing with all my daily enquiries to Nicole and Vicky with many viewings to find the perfect property for our family. I would highly recommend this local team for all of your letting or sales needs. 5*PositiveResponsiveness, Professionalism
Hi Sharon Thank you so much for your kind words. We are really pleased we could help you find a new home and hope you get settled in quickly. We are always here if you need anything from us in the future. Thanks again Janet, Nicole and Vicky
4/5
TrustpilotHelpful staff and were with me all the…
Helpful staff and were with me all the way to completion always there when you need them .
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team helpful and supportive throughout your experience.
1/5
Trustpilot😡😡😡 IF ANYONE IS Tworst letting agents HINKING ABOUT USING…
😡😡😡 IF ANYONE IS THINKING ABOUT USING REEDS RAINS REDDISH LETTINGS DEPARTMENT 👎😡👎 THINK AGAIN A BACKED UP SEWER FROM ONE OF THEIR MANAGED PROPERTIES HAS BEEN REPORTED OVER A WEEK AGO WITH RAW SEWAGE ERUPTING FROM THE GRID AND SPREADING OVER NEIGHBOURING PROPERTIES SOAKING THROUGH THE LAWNS AND ENTERING INTO THE WATER TABLE WITH EXTREMELY FOUL SMELLING WASTEREEDS RAINS HAVE DONE NOTHING TO SORT THIS OUT 😡😡😡
5/5
TrustpilotVery professional & excellent attention…
Very professional & excellent attention to detail resulting in 19 accompanied viewings in 10 days
Thank you for your kind words. We're thrilled to hear that you were pleased with our service and the results we achieved.
3/5
TrustpilotCan never get through to the Reddish…
Can never get through to the Reddish office by phone. You always have to leave an email......,they respond to that
Hi Wayne,We understand your frustration with the difficulty in reaching our Reddish office by phone. We appreciate you taking the time to share your experience, and we will use your feedback to improve our communication channels.Regards,Reeds Rains
5/5
TrustpilotAlways helpful and friendly
Always helpful and friendly. They dealt with me efficiently and had a great knowledge of the local area and how the housing market trends and prices. The buyers were always directed to the right market so no time wasters. They always accompanied any person they bought for viewings. First class
1/5
TrustpilotRidiculous company policy.
Tried to arrange a viewing but as I work full time and can't take calls I could only converse over email, something which isn't an issue with other estate agents at all. Reedsrains wouldn't allow this so I can't even arrange a viewing. Absolutely ridiculous and they need to review their policy. Information given over email is much clearer than over the phone.
Hi Elle - I'm sorry to hear you've been having some issues communicating with the branch. Could you let me know which branch you were dealing with so I can look into this? Thanks
5/5
TrustpilotRoxy is a true professional and it's an…
Roxy is a true professional and it's an absolute pleasure dealing with her. She's very approachable and detail orientated which has ensured a seamless new tenancy agreement. Many thanks!
5/5
TrustpilotMiss Adele and Kirsty
What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.
5/5
TrustpilotGreat sales team
The staff were very friendly and went out of their way to arrange a visit that fitted in with our schedule.The process of selling the house was explained well to us.We were frequently contacted by members of the sales team, by phone and email, ensuring we were kept up to date as the sale developed. Any queries were dealt with and effectively promptly.
2/5
TrustpilotThe service was apathetic
The service was apathetic. We did not receive the AST until about 2 days before we were due to move in (in December) having known we were moving in since August. The documents received contained errors and did not include pre-agreed terms. When we chased the response was always slow and unhelpful.
Hello Abigail,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotAbsolutely brilliant service.
Reeds Rain, Didsbury have been absolute gem! I have had 2y+ experience with them and they have helped me as much as they can to find a property of my liking that suits my mortgage budget. It was a long journey but worth the wait. Everyone at RR are helpful, kind and thoughtful. I will definitely recommend RR and I will also be using them in the future, if need be. Thank you RR, Didsbury team.
1/5
TrustpilotBeware!!
Very bad estate agents, not to be trusted. It took months and a threat of withholding rent to get a load of rubbish removed from back garden and loft. I was eager to finish my year with them, they then had the gall to with hold part of my deposit when leaving. I am in the midst of taking them to small claims. Beware
I'm sorry this was your experience Rachel. We'd be happy to investigate this as a formal complaint. To register a complaint with our Customer Relations Department please email rrcustomerrelations@reedsrains.co.uk. Or, to view our complaints process please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
1/5
Trustpilot‘Terrible’.
‘Terrible’ is an understatement for how bad my experience with them has been.
5/5
Trustpilotexcellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
5/5
TrustpilotClaire Evans at the wakefield branch is…
Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.
5/5
TrustpilotThank you Josh
Just to thank Josh Walker at the Hillsborough branch for a fabulous service in obtaining a tenant for my rental property. He kept me fully informed in this my first time in renting out a property. I really appreciate his help.
5/5
TrustpilotILFORD BRANCH
ILFORD BRANCHAmazing agents. I wasn't even their client for the house they were selling but the buyer. Yet Bernard put my faith back into agents after the experinces I have had. Very friendly, genuine and quick with information and updates. He helped me and gave me advice and was always there. Agents like Bernard need be valued! I appreciate his happiness for us when the deal went through and I wish him and the firm the best.
1/5
TrustpilotDeposit you could lose it if smoke alarm…
Will keep your deposit if smoke alarm not working! They will call out an engineer and you will have to foot the bill! Very expensive! This happened in Chesterfield a while ago now they can check their records of deposits held onto
Hi Peter, sorry to read your review. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
5/5
GoogleI was really happy and impressed my the work that Mark Arnold and his colleagues did to sell my house. I was given great advice throughout, and always kept up to date with developments. It was always a pleasure to deal with the staff in the office, they were always friendly, happy and nothing was ever a problem.PositiveResponsiveness
Thanks for your kind words Peter. It was a pleasure to work with you. Hope you and your family enjoy the new home. Best Wishes Mark & the team at Reeds Rains
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