Reeds Rains Chester le Street reviews

★★★★★ 5/5

Google

Janet and Vicky have been so helpful throughout the whole process. I've been kept in the loop throughout and they couldn't of done more for us. After having poor responses and dealings with other estate agents. The lovely ladies restored our faith and helped us to purchase our first home. Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value

Laura · 26 October 2021

★★★★★ 5/5

Trustpilot

Morley Branch - Excellent Service

All staff Michael, Michelle and Cairn were fantastic. Really helpful, friendly and supportive. They definitely went the extra mile to help. Very attentive.

Susan · 15 September 2023

★★★★★ 1/5

Trustpilot

Couldn't give me a clear answer on the…

Couldn't give me a clear answer on the fee's they charge to sell a house, and tried to bamboozle me with all different ideas of fee's and would not explain any of them unless I was ready to sell right now.

Richard · 22 July 2023

★★★★★ 5/5

Trustpilot

Reads Rains Macclesfield

Excellent service very impressed with Sue and all the staff. Everyone went above and beyond.Attention to detail was second to none.Throughout the whole process Sue made me feel relaxed and I was always fully informed .I would highly recommend Reeds Rains Macclesfield

Michael · 3 August 2021

★★★★★ 4/5

Trustpilot

A buyer found but communication not as good as usual

i wasn't kept informed of the viewings and feed backs until i chased (perhaps as Reeds Rains know me, i'm beginning to be taken for granted a little) but when i've made calls to the office they were always polite, professional and courteous and answered my questions. a buyer was found for my property in 4 or 5 weeks at a lower end price but the main objective was acheived and i'd use them again.

Graham · 19 May 2023

★★★★★ 5/5

Trustpilot

Very professional got me a buyer…

Very professional got me a buyer quickly and guided me through the whole process very happy with the service

Graeme · 11 October 2024

★★★★★ 5/5

Google

Second time using Reeds Rains in Chester-le-Street. Everyone there is so helpful, prompt and professional. Couldn’t fault the service.

Scott · 10 October 2024

★★★★★ 5/5

Google

Really helpful and friendly from start to finish, Vicki and the rest of the team were really nice and easy to deal with. Thank you for making our first home buying experience as stress free as possible

Danielle · 26 October 2023

★★★★★ 5/5

Trustpilot

Denise was most helpful

Denise was most helpful as were all staff at Rothwell branch very good all round service.

Karen · 23 October 2019

★★★★★ 5/5

Trustpilot

Absolutely 100% would recommend… especially Andrea from the Stockton branch thank you

Absolutely 100% would recommend reedsraines, Andrea from the Stockton on tees branch as helped me from start to finish, she as got things sorted for me far more quickly than my solicitor, thank you so much Andrea for all your help advice and communication

Susie · 19 January 2021

★★★★★ 1/5

Trustpilot

unprofessional and dangerous

I would recommend you don't rent from this company for a number of reasons:1) Fire safety: I place this at the top as the most serious. My apartment had damaged fire detectors that I made Reed Rains aware of. This was ignored for over half a year. As well as this the batteries were 8 years out of date indicating that safety checks are not in place or followed.2) Communication: Any times during or after my tenancy I required information in often simple matters it took weeks for a reply. Often this reply was to place responsibility at another of their colleagues or did not answer the original question.3) Behaviour: Many of the employees I have had the misfortune of having dealt with have been quite passive aggressive and unprofessional. It gives the feeling that you are just an inconvenience for them. 4) Deposit: This inevitable ties in with the previous two points, over two months past my leaving date and I am still waiting on the return of my deposit. This is due to the previously mentioned communication and behaviour issues I've encountered. Whenever I've asked for any evidence to back any claims it is met with a long wait and an inadequate and often as mentioned passive aggressive reply.I'd much rather not have to write a review but feel it is important to hopefully steer a potential victim away from this company.

Lincoln · 18 November 2022

★★★★★ 5/5

Trustpilot

Good service

Very friendly staff who responded quickly to any enquiry. Staff are also very knowledgable about the buying/selling process.

Mr · 18 October 2024

★★★★★ 5/5

Trustpilot

Bamber Bridge were phenomnal

Bamber Bridge branch were simply phenomenal in their service and I cannot give them enough credit for the help and support they gave me right through the entire sales process. Alison in particular was simply epic, she had the answers and was chasing the chain up to get it exchanged as soon as possible. Alison took so much stress out of the situation it just proves to me that not all hero wear capes she was brilliant! Thank you again everyone at the branch you are amazing!!!!

Emma · 9 November 2022

★★★★★ 5/5

Trustpilot

Absolutely incredible customer service…

Absolutely incredible customer service from the Bamber Bridge branch and Alison was amazing! It was not an easy house sale and she definitely went above and beyond for us! Brilliant team and would highly recommend. Thank-you!

Richard · 23 May 2022

★★★★★ 5/5

Trustpilot

We found Jasmine to be very helpful and…

We found Jasmine to be very helpful and polite. Nothing seemed to be too much trouble for her.

Ian · 7 November 2025

★★★★★ 1/5

Trustpilot

Preston staff rude/unhelpful/thieves

Preston staff rude and unhelpful. The letting agent rips you off or takes ages getting your deposit back. Disgusting branch and should be held to account for helping landlords steal your money.

Lisa · 3 February 2024

★★★★★ 5/5

Trustpilot

Reeds rains Wakefield.

All staff at reeds rains were very helpful and good communication through the selling process was kept updated at all times. Dealt with Janet superb customer service very professional lady. Also the manager Scott Was excellent highly recommend reeds rains. Thank you 😊

Mr · 15 March 2021

★★★★★ 2/5

Trustpilot

Not impressed with them

Not impressed with them I find the reaction for booking a valuation lacks ......its very mechanical even though they offer a free valuation ( only if you are selling NOW ) they come across arrogant and not wanting to offer a service that would reflect what you are selling They miss the point. We are the client and they earn from the sale but they come across as they were in the 80's. Poor service Use another agent is my advice

David · 3 November 2022

★★★★★ 1/5

Trustpilot

Completely unprofessional

Completely unprofessional, have no idea how to deal with foreigners coming to the UK for the first time for work, generic responses just to get you off, not thinking how it could affect their business in the long run. Such a shame for them for losing a loyal tenant. Guess I dodged a bullet by signing up with another agency.

Tian · 5 December 2020

★★★★★ 5/5

Trustpilot

A really great small friendly team

A really great small friendly team, keep you informed and updated, helpful and very pleasant to chat with...

Miss · 5 November 2025

★★★★★ 5/5

Trustpilot

Superb service

Superb service. Thank you to Janet and Roy for helping us get our mega chain across the line in time. Such a difficult task dealing with numerous obstacles but they truly delivered. Would absolutely recommend Reeds Rains Chorley!! Thanks again.

David · 1 October 2021

★★★★★ 5/5

Trustpilot

My experience with reed rains was…outstanding

My experience with reed rains was extremely positive. Karis and Sarah kept me in the loop every step of the way. In the day of completion we had a hard time but Karis helped us through it all. I am very thankful for what they have done

Shannon · 17 December 2019

★★★★★ 5/5

Trustpilot

I had a mortgage appointment with Joe…

I had a mortgage appointment with Joe and he was extremely helpful and was always available to answer and questions we had as first time buyers which made the stressful experience a lot less stressful. All the staff at the Hillsborough branch was extremely helpful and professional and I would definitely recommend to friends and family

Kurtis · 3 July 2024

★★★★★ 5/5

Google

The Staff from Reeds & Rains Chester-le-Street have been so helpful during the sale of my Property. They've went to extra lengths for me in speeding things up. Thank you to them all. I would definitely recommend that peticular Branch and use them again if I needed to.

Iain · 26 October 2022