Reeds Rains Chester le Street reviews

★★★★★ 1/5

Trustpilot

Money Making Machine

It appears that Reed Rains only care about making money, their staff are programmed with a script of what to say and they do not deviate and act like a human being. Their charges are extortionate and lock you in with so many terms and conditions that even the the most experienced Landlords can get stung. PLEASE DO NOT USE THEM!

Fenwick · 23 October 2019

★★★★★ 5/5

Trustpilot

Would like to thank Luke from Reeds…

Would like to thank Luke from Reeds…I would like to thank Luke from Reeds Rains branch for the house that found us Luke was really professional and helpful and was very knowledgeable.Thank you

Dritan · 8 June 2022

★★★★★ 5/5

Trustpilot

Always great service is provided by…

Always great service is provided by Amber Tildesley from Salford Quays.Thank you Amber

Ahmed · 1 October 2019

★★★★★ 5/5

Trustpilot

Amy is really friendly with me :) nice…

Amy is really friendly with me :) nice team i like is 💫💎

蝶子彩子 · 29 September 2019

★★★★★ 5/5

Trustpilot

Great service from the Salford Quays branch

Great service from the Salford Quays branch. Amber was particularly helpful. Highly recommended

Dr · 27 September 2019

★★★★★ 1/5

Trustpilot

Head office

Head officeAs you will see Reeds Rains have replied to my comment, explaining that sales are taking longer than usual ! ! ! However, the problem is. They advise you to go with a certain buyer, take over a month to check all details and only after asking for many weeks what is happening. They finally confirm everything is “a go” This is not just the branch that are incompetent, it also comes from head office ! ! ! Six days ago they were full of apologies and confirmed on this site I would receive confirmation of my payment. Not such notification. The company is a TOTAL JOKE, UNPROFESSIONAL FROM HEAD OFFICE DOWN TO THE BRANCHES. ARLA will be informed along with the other “PROFESSIONAL BODIES” they claim to be with. Honestly, please please please DO NOT USE THIS COMPANY

Andrew · 14 July 2022

★★★★★ 5/5

Trustpilot

Exceptional service

Exceptional service. Highly recommend.We used Reeds Rains in Crossgates and the service was 100% throughout.Sarah who valued the 2 properties we were selling was professional, passionate and very knowledgable. She told us one property would end in sealed bids and exceed the valuation, it did.The Ladies in the Crossgates office were very polite and helpful. They kept us informed every step of the way and chased Solicitor’s etc up when we asked.I would not use anyone else in Crossgates

A64 · 25 August 2022

★★★★★ 5/5

Trustpilot

Excellent professional process

Excellent professional process. Martin Armstrong in particular provided a high level, timely service.

Customer · 15 November 2024

★★★★★ 5/5

Trustpilot

St. Helens

The St Helens branch have been a complete life saver in helping me find a new rental property, I was updated at every stage. I have been with several different agents over the last few years and it was nice to speak to an agent who actually cared about getting me sorted ASAP.Reeds rains kept in contact with me every day by email or by phone call. Informing me of any changes or updates. Thank you so much would definitely recommend to anybody looking to rent!

Sine · 28 June 2022

★★★★★ 5/5

Google

Great service from mark and his team from first meeting and valuation thru to completion it couldn’t of gone smoother, well done and thanks for all your hard work. John and Janis Downie.

John · 26 October 2023

★★★★★ 5/5

Trustpilot

Wayne from Reeds Rain

Wayne from Reeds Rain, Widnes was excellent. Good communication throughout and a very friendly and helpful approach.

Dawn · 24 October 2023

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service. Paid a Fully managed service. No help from local branch. No replies to emails and no return phone calls. Quick to offer services for additional costs but don’t provide the service actually already paid for. Avoid at all costs.Incompetent.

Mrs · 7 February 2023

★★★★★ 1/5

Trustpilot

Partner phoned up, Rude receptionist!

Partner phoned up to enquire about properties, receptionist was rude as anything and told my partner (who has mental health problems) to simply "get a job" I don't know what ivory tower this little urchin crawled down from but that is certainly an unacceptable way to speak to potential clients. WILL NOT USE!!

Ricki · 17 September 2021

★★★★★ 5/5

Trustpilot

Great team in Bangor

Excellent service from the team in Bangor, especially Kerry As a first time buyer I didn’t know what to expect but I was kept informed at every stage Many thanks to everyone for making my move stress free

Michelle · 5 July 2021

★★★★★ 5/5

Trustpilot

Reeds Rains Macclesfield

Zoe and the team and reeds rains were great as usual! I sold my own house with them last year and I have just bought another terrace with them. Always professional, approachable and on the case.

Shaun · 12 November 2021

★★★★★ 1/5

Trustpilot

We can't get the deposit back

It's been a month since we left home, but we still can't get our deposit. Used items are replaced with the tenant's money. You cannot find a contact.When you talk, they say they are here to protect the landlord.Be very careful...

Salih · 5 March 2023

★★★★★ 1/5

Trustpilot

Nobody cares and nobody takes responsibility

I've been dealing with the Chesterfield branch. absolutely abysmal organisation, automated reply for everything telling us how important our message is and yet no one ever replies in person. Complete lack of coordination between departments, I would never have anything to do with them again.

Mr · 10 October 2022

★★★★★ 5/5

Trustpilot

Chester branch

Chester branchAbsolutely amazing service. NIKI and Katie were both extremely helpful, polite, professional and I can't thank them enough for arranging a quick viewing and quick offer and acceptance process. They're both a credit to the company. Thank you both again Bev x

Beverley · 19 February 2020

★★★★★ 5/5

Trustpilot

Super customer service and speedy…

Super customer service and speedy communication. Very personable and helpful staff.

Jane · 3 December 2024

★★★★★ 5/5

Google

We had an excellent service throughout, from putting our house on the market to walking into our new property. They were especially helpful and supportive when a few issues arose lower down the chain and their friendly and honest manner was what we needed as we progressed through the process.PositiveResponsiveness, Professionalism, Value

Chris · 26 October 2021

★★★★★ 5/5

Trustpilot

Excellent and speedy service

We were in need of placing tenants in our property pretty quickly after a lengthy process after the renovation.Reed Rains followed up with all our questions and concerns promptly and efficiently. They were always on the other end of the phone / email.They have an extremely professional service with viewings; we were always notifyed whenever bookings were taking place.It can be overwhelming to understand the process but everything was explained at each stage and step, with consideration and in depth knowledge of the market.Reed Rains gave us an accurate valuation for the property and did their best to get as close to the original valuation as possible.Highly recommend.

Deborah · 27 May 2022

★★★★★ 5/5

Trustpilot

Consistently professional and great customer focus

I have used Reeds Rains to manage the letting of a property I have owned for a number of years and have always been delighted with the service which all the team provide, under Helen's leadership. When I decided to sell the property I used Reeds Rains for this too and, again, the service was totally professional and consistently excellent from Joe, Lauren and Donna. It's very clear that there is a very strong customer focus combined with a high degree of professionalism within Reeds Rains, or at least in Preston, which makes them a pleasure to deal with.

David · 27 May 2022

★★★★★ 5/5

Trustpilot

The team at Plaistow branch are…

The team at Plaistow branch are fantastic! Dea and Greg were pleasant to deal with.

Abolade · 30 November 2023

★★★★★ 1/5

Trustpilot

Reeds rains...,....lie lie lie

My mum is selling her house with reeds n rains .uk 3 wks on they still haven't but her house online my sister n mum keep phoning emailing to reeds rains just keep saying it be on today or they having problem with the it dept and there is no sign outside house.

Paula · 12 August 2021