Reeds Rains Chester le Street reviews

★★★★★ 1/5

Trustpilot

Poor response to enquiries

I have emailed Preston branch to arrange viewings of properties but have no contact back from them and have subsequently missed out on being able to view as after a couple of days I have rung them to arrange the property has been under offer

Karen · 7 June 2023

★★★★★ 1/5

Trustpilot

Poorest and greediest agent in history

I have written the comment on the service of the company 5 weeks before. No one follow up the case for us and the company still keep the rental that we should get from my tenants. What a shame!

Frederick · 8 November 2023

★★★★★ 1/5

Trustpilot

Absolute joke of a letting agents

Absolute joke of a letting agents, I moved out of my property 2nd April and still haven't recieved my deposit back, I ring virtually everyday to get told tomorrow which never comes. Beware people if deciding to rent an property with as they are crooks.

Ryan · 29 May 2023

★★★★★ 1/5

Trustpilot

Awful customer service …

Awful customer service by a male this after noon was rude on the phone just sounded like he was to busy to speak was only enquiring about property’s and literally did not want to talk at all would not recommend to anyone awful company if they let there staff speak to people like that get better customer serves in McDonald’s 👏👍🏻

Mj · 26 May 2021

★★★★★ 5/5

Google

All the team that work at this branch are very knowledgeable, helpful and friendly. Always Return calls promptly and expedite transactions in good time. Most of the team have worked at the branch for some time which really shows in the quality of service that I always receive.PositiveResponsiveness, Quality, Professionalism, Value

Neil · 26 October 2022

★★★★★ 5/5

Trustpilot

I recently sold my house with Reeds…

I recently sold my house with Reeds Rains Gosforth and the service from start to end has been excellent. I would highly recommend and use again in future.

Tracey · 15 June 2024

★★★★★ 5/5

Trustpilot

I'd intended to consider 2 or 3 agents…

I'd intended to consider 2 or 3 agents but during Jack from Reeds Rains' visit decided just to go with them, though reconsider if they hadn't made the sale within the first few months. The valuation given was a little above what I'd been hoping for and I knew they had recently sold and had listed a could of similar properties to mine. They listed my property as 'stunning', which of course I was pleased with, and it must have worked.  A couple of viewings followed shortly after, Maggie conducted the viewings and, no lie, there were two offers to buy, one at the asking price, and one above a few days later.  I'd been at the viewings, I hadn't intended to be but one group arrived very early, and after discussing the offers with Justin the manager agreed that going with the higher offer seemed maybe not quite so credible and I think it was a good decision.  The property sale duly completed 3 months later at just £5,000 under the initial offer.  I've never sold another property as easy as this one was sold, if only it was always as easy this!  My only complaint, there was an extra charge for premium photographs, but anyway this was waived after they listened to my arguments.  10 out of 10!

Michael · 10 February 2023

★★★★★ 5/5

Trustpilot

Thank you so much to the Burnley branch…

Thank you so much to the Burnley branch of Reed's rains. Absolutely amazing. Helped in anyway possible through all our buying process. Special thanks to Rachel. Not moving again but if we did we would definitely use Reed's rains.

Sam · 29 April 2022

★★★★★ 1/5

Trustpilot

Never ending spam

They will spam you for the rest of your life, no amount of unsubscribing will stop their endless emails

Customer · 7 November 2024

★★★★★ 5/5

Trustpilot

The team made the whole process of…

The team made the whole process of selling my house so streamlined. Friendly and professional in their approach.

Moira · 20 November 2024

★★★★★ 5/5

Trustpilot

Benjamin was great

Benjamin was great . We were hunting for the right kind of home for close to a month and faced several agents who had no knowledge of the property and not really helpful but Benjamin was helpful precise and knowledgeable

Adheena · 23 February 2022

★★★★★ 5/5

Trustpilot

The staff at the Whitegate Drive branch…

The staff at the Whitegate Drive branch have been exemplary. In particular Diane. Diane has kept me up to date on the sale of my house constantly, even when there was no news to give I would receive a call just touching base. Excellent service and I would not hesitate to recommend.

Beth · 1 August 2018

★★★★★ 5/5

Trustpilot

Reeds Rains Hyde branch

Recently let a property through reeds rains Hyde branch. Leslie was amazing throughout the process explaining all our different options and keep us up to date from start to finish

Lillie · 1 April 2023

★★★★★ 5/5

Trustpilot

An estate agent that does exactly what they say they will...

An estate agent that does what they say they will. After having a disappointing experience with another local estate agent in Leamington Spa previously, it was refreshing to see a company act professionally from the first meeting we had with them, to managing to achieve the asking price we set in a challenging property market, to chasing all parties to get the sale concluded as quick as possible. I would happily recommend them to anyone.

Mr · 28 June 2023

★★★★★ 1/5

Trustpilot

Avoid Reeds Rains if you are a Landlord

I used Reeds Rains to Let and Manage my property.It has not been a good experience. In fairness it probably hasn't been a good experience for the staff at Reeds Rains either. I have been in contact with the Manager of the Branch over the last few days and am hopeful that the matter will now be resolved.

Anon · 19 October 2021

★★★★★ 1/5

Trustpilot

I would not recommend reeds rains…

I would not recommend reeds rains Evesham if you actually want to sell your house. The viewings we did have were either people who hadn't got their own house on the market, who hadn't sold or hadn't got a mortgage in principle. Most of the viewings took at best 5 minutes which I know as I had a ring door bell and I went over to my neighbours house whilst the viewings took place. How the hell you can properly show someone around a decent sized 4 bedroom house beats me. Communication was rubbish I had to keep contacting George to find out how the short viewing went. I found their enthusiasm to actually sell my house was poor so in the end brought Leggett and James in as well. As soon as Leggett and James came on board Reeds rains basically sat back and waited for them to sell my house as they still wanted their commission regardless. It took Leggett and James 4 weeks and it was sold. The only thing Reeds rains did was repeatedly tell me I was in breach of contract and would still be liable for the fee. Funny that surely they were in breach of contract for not giving a s***t and putting in no effort apart from taking pictures and putting the house online. Oh and apparently sending a few emails out. The one thing they were quick at was chasing me for their money when my sale went through. Save yourself time, money and a lot of stress and go with a quality estate agent such as Leggett and James who were amazing and a hell of a lot cheaper!!!

Kirsty · 18 January 2023

★★★★★ 5/5

Trustpilot

Sheila and Clare are just wonderful

Sheila and Clare are just wonderful! They have been consistently helpful and really enhanced our experience. Thank you!

Mollie · 14 November 2024

★★★★★ 5/5

Trustpilot

The staff at West Derby have been very…

The staff at West Derby have been very helpful throughout - before and during the sale. They went the extra mile when problems arose and could be relied upon to sort them out. Special thanks to Nikki Ford for bringing her experience to bear and for keeping everything on track.

Penny · 29 July 2019

★★★★★ 5/5

Trustpilot

Queensway house sale

Thank you to David and Sophie of Reeds Rains. Excellent professional service in dealing with the sale of my father's property recently always on hand to deal with any issues promptly and quickly,friendly people would definitely recommend and use the company again. Thank you Glen.

Glen · 21 February 2021

★★★★★ 5/5

Trustpilot

Since using this company i have had no…

Since using this company i have had no bad experiences. The staff at the Cross gates branch are very professional and also helpful when dealing with quires & maintenance work that needs to be done to the property. I couldn't thank James enough for showing us our current property that we rent.

Oliver · 6 March 2018

★★★★★ 5/5

Google

Reeds Rains Chester Le Street have provided a service second to none. All the staff played a big part with the sale of my house and the initial offer on the property was almost instant. Absolutely first class.

Mark · 26 October 2023

★★★★★ 1/5

Trustpilot

Awful Terrible company

Please do not use this company especially the Macclesfield office. Here’s why.1. Awful service throughout 18 months2. Lied to in numerous occasions 3. Consistently ignored 4. Complaints process a joke and waste of time5. If I ran my company like this we would get our license removed AVOID at all costs

William · 6 September 2022

★★★★★ 2/5

Trustpilot

We found the service really poor and…

We found the service really poor and had to demand that our offer is put to the vendor to the branch manger in the Rothwell office. It has put us off selling our house with them and will now be using another estate agent who offered more support and guidance. Seems they are only motivated by their commissions

Matthew · 9 September 2021

★★★★★ 3/5

Trustpilot

Reed Rains- Put all the hassle into moving

We Recently used Reeds Rains Castleford in September 2022 after being sold the “we will take all the hassle out of buying and selling for you” dream.We had an estate agent called Rebecca come to the property and give us an estimation of £110k-£120k, however she said go for offers over £100k when listing to attract more viewers. After speaking to other people for advice we decided to list the property at offers over £110k as we knew we couldn’t afford anything less.From the moment we said we would like to list our home through Reeds Rains we were hounded to rush to be at home for pictures taking of the property, pay for EPC ratings, and pay up front for pictures taking- this was before we had even finished doing last minute touch ups of the house which we had asked for a couple of weeks for due to work commitments . From the day the house was listed on the open market we were kept in the loop with phone calls and emails updating us of buyers offers- this was great and the reason Reeds Rains have been awarded 3 stars! We had around 10 viewers over a 3 day period and We were offered a few over the asking price offers. We were encouraged to go with the investors offer £8k over the asking price. We were ecstatic at this offer and assumed it was all good to go.Then came the issues. Reeds were happy to immediately invoice us the prices for both our buying and selling solicitors- however they forgot to instruct Homefast (the pricier company they use to save us the hassle of searching for solicitors ourselves) to process our purchase part- this held us up for two weeks and was only picked up when my partner chased why she hadn’t received any paperwork for this part. As we were buying our new property off my partners parents who have the same surname as ourselves- Homefast then proceeded to instruct the same solicitors for both parties! This had to be chased to be changed! Which again set us back.We then got the devastating news that our valuation was almost £10k less than the original asking price (£18k less than we had accepted) we were then met by what I can only describe as arrogance of the estate agent lady advising we should be grateful our buyer has offered us £110k as a good will gesture and that we should “snap his hand off” - this left us still low of the amount we needed for the deposits and fees. We had to negotiate a price and agree on a £6.5k loss offer! Our estate agent wanted to remind us that she estimated around £110k and it shouldn’t come as a shock to us! Therefore we should be happy with £111.5k - Well it did come as a huge shock after being encouraged to accept £118k originally! Homefast then proceeded to make blunder after blunder losing paperwork and instructing the process to stop - they just couldn’t get their heads around same surnames (a telephone call would have cleared this up) we were fortunate that we were buying our parents house as we could communicate between one another as to where we were in the process! If we hadn’t had this luxury I genuinely believe we would still be waiting for paperwork and the house sale still delayed.During any of this Reeds were nowhere to be seen.All parties agreed on a 1st December completion- on the day of completion our buyers solictor informed they couldn’t release the money! At this point we had got all our items off the removal van into the new house ready to move the parents out into their new house! We were forced to all live together for 8 days whilst the finances were sorted and money re requested….. such a stressful experience in itself and not a Peep from RR to keep us in the loop!! RR called two days before the expected sale date asking us to take our keys in ASAP to make the transition smoother for the buyer on the date. On the day the house finally completed we spent the entire morning trying to get in touch with RR as our buyer was once again putting the moving date in jeopardy… fortunately this did process by midday.RR made a courtesy call to our parents to make sure they had moved in and were happy and settled - our parents hadn’t even used their services! We however had used RR and paid a substantial amount to them. We haven’t even received so much as a call or a check in email since. They happily took their money on completion date and disappeared once again into the great abyss! We had other potential estate agents to select from that were a significant amount cheaper- but Reeds Rains stated they would be with us every step of the way and take the hassle out of it all. It has been the single most stressful and disappointing experience of our lives and I would not at all recommend using Reeds Rains for a house purchase or sale! I feel as sellers we were less favoured than our buyer, and often we felt talked down to as though we were stupid and should be happy at the inadequate service we were offered. A terrible experience- look elsewhere!

Jody · 24 December 2022