Trusted Agent profile · Chester-le-Street
★★★★★
2,217 reviews across 2 platforms
Bridge End Chambers, Chester Le Street, DH3 3QY, Chester-le-Street, DH3 3QY
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Chester-le-Street, at Bridge End Chambers, is rated 3.8 out of 5 across 2,217 reviews on two platforms, including 247 Google reviews rated 4.8.
Every review we hold for the Chester-le-Street office, from every platform, shown as written. First names only.
5/5
TrustpilotThis is my first time with an estate…
This is my first time with an estate agent. I was anxious but once I started getting views I was less anxious. I was told the property would get sold however I was getting impatient and was about to give up. When I got the call to say I got a buyer and it was a guarantee. Well I was so happy that they were true to their word that they would get it sold.
5/5
TrustpilotIt was/is stressful and it took a long…
It was/is stressful and it took a long time to sell just over 20 weeks but it appears lots of properties took a very long time due to the way the market was/is. But the staff at Reeds Rains were so helpful always. I feel I can call them anytime and ask as many questions as needed . Thank you To stuart the manager . Hanna Lydia and Kerry Thank you all so very much
5/5
Trustpilotfriendly hassle free service
We used Reeds Rains in Bangor to let our property several times and have always received a good service. Sarah has been great and always found us excellent tennents. Some cheaper letting agents have opened in Bangor, but decided not to chance it as we have to date received a quality hassle free service. Would recommend.
5/5
GoogleOverall very good experience with going through a property rental. The staff have been very helpful and patient with us, getting us through the process and giving sound advice. Nicole and Vicky a worthy of a particular mention, as they’ve been brilliant! Thanks
Hi Dan, Thank you so much for the review, you've been a pleasure to work with. I'm so glad we were able to make the process as easy as possible for you. We look forward to helping again in the future. Thanks again, Nicole
5/5
TrustpilotKalim was very accommodating as I…
Kalim was very accommodating as I needed rearrange a viewing due to the timing not working . He was quick to resolve the issue and get back to me asap
5/5
TrustpilotLettings Team Wakefield
Reeds Rains Wakefield manages our property which required re-letting following a tenant vacating the property.Claire and Sam provided a friendly, professional and efficient service - arranging for the property to be decorated throughout and re-let within days of the tenant leaving. Thank you Team Wakefield
4/5
TrustpilotExcellent Service with one Criticism
Still at the early stages of the process but I cannot fault the attention and courtesy shown by all staff that I have seen and spoken to. If there is any criticism I can make it would be the fixed price fee of the agent. If I could explain further, I wanted to handle all viewings but there was no reduction of the fee offered knowing that the cost to them for handling the viewing would incur agent’s time and fuel which would be a saving to them.
1/5
TrustpilotNot quite a good experience
We rented through this agency, and even though some of the employees are nice, there are some that are very bad-mannered also.The keys were kept even though the landlord gave the okay 5 hours ahead. The keys were not handed at the property but at the agency.The landlord requested for the agency to submit meeters and a contract, but neither was handed in.In the end, the landlord cut the collaboration for the property off too.
5/5
TrustpilotI recently dealt with the Morley Branch…
I recently dealt with the Morley Branch for my rental and they were brilliant. Niamh was especially helpful, she was there for me throughout the whole process. She’s an asset to the team and an absolute pleasure to deal with. Thank you so much!!
5/5
GoogleAll of the staff were fantastic and helpful, but Vicki went the extra mile to push through my purchase. Thank you!
Thank you Clive for your great review, it was a pleasure dealing with you and we are glad you are settling in to your new home.
1/5
TrustpilotCancelled utilities
Our landlord decided to change from Reeds Rains to a local agent. Reeds managed to mistakenly inform the utility companies that we had moved out so they tried to cancel our accounts. We were nearly left with no electricity or water. Utterly unapologetic when asked about it. They have been useless in the 10 years we’ve been renting through them, thank goodness our landlord is great.
Hi Lynn,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotTROUBLE FREE PURCHASE. RECOMMENDED.
WREXHAM BRANCH.Brilliant! Purchased large Victorian house from Silas and Sophie. Excellent from start to finish. Immediate response from them with any enquiries I had during purchase process. Very communicative, with positive, friendly guidance throughout. Would not hesitate to use them for any further purchases, and could not recommend them highly enough…Fantastic!
5/5
TrustpilotWould highly Recommend
From start to finish Reed Rains surpassed my expectations.Olivia looked after the initial purchase of the property in Rye and superbly managed the rental to Stuart who expertly navigated the sale. It was a pleasure dealing with such a great knowledgeable team !!!!
Great to read! Happy we could of helped :)Regards,Reeds Rains
1/5
Trustpilot0 star rating. Save your money.
Can not give 0 stars. Castleford branch reeds rain’s absolutely shocking. Paid a Fully managed service and house after letting was a disgrace and damaged. No help. Don’t reply to calls or emails. No respect for customers. No respect for property. I would not let them manage a Wendy house. Incompetent.
Hi Shaun, I’m sorry to read your review. Our customers always come first for us and it is our priority to provide them with exceptional service at all times.If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
5/5
TrustpilotWe recevied a great professional service received great professional service
We received great professional service. We are in Australia and even this far away we were kept up to date on a regular basis and given the best advice.
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We are glad to hear that you were kept informed throughout the process and received the best advice.
5/5
TrustpilotStaff very knowledgeable and helpful
Staff very knowledgeable and helpful. Negotiated the sale very well. I am pleased I used them to sell my house.
We appreciate your kind words and are thrilled to hear you had a positive experience. It's wonderful to know our team was able to assist you in selling your home. We strive to provide excellent service and are glad you were pleased with the outcome.
5/5
TrustpilotGreat service from Tom and the team at Rhyl
Great service from Tom and the team. Professional and honest advice provided all the way through the sales process. The marketing pack for the house looked fantastic. The team went the extra mile to help get our sale complete during a very busy period. Would highly recommend!
5/5
TrustpilotReceived exeptional service from Reed…
Received exeptional service from Reed Rains. A special mention to Sarah Maddison for the job well done.
5/5
TrustpilotSale agreed within 72 hours of signing…
Sale agreed within 72 hours of signing contracts. Neil was helpful, very knowledgeable and efficient. All communications answered promptly. Excellent advice given. All staff at Reeds Rains helpful and efficient.
5/5
TrustpilotClaire is an asset to the Wakefield office!
I recently rented a place through the Reeds Rein Wakefield office. I found the process from viewing to signing my contract very smooth thanks to Claire and the helpful team that assisted me. Claire was warm and patient and she responded to my queries promptly.
1/5
TrustpilotAvoid this bunch at all costs
Avoid this bunch at all costs. They will cheat you out of your hard earned money. They miserably fail to live up to any responsibility even when provided with evidence that proves without doubt their incompetence. Lacking a moral and ethical compass. A very rotten apple. I only apologise for misleading you with 1 star but that was the "entry fee" for posting an honest review.
Hi Paul,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotFantastic service Lara was absolutely…
Fantastic service Lara was absolutely amazing and Simon was so helpful as well
5/5
TrustpilotI rented a property for 3 years with…
I rented a property for 3 years with Reeds Rains. Amber was the member of staff that I dealt with from the beginning. I couldn't have asked for a better experience. So polite, friendly and helped us with any issue that arose. I would happily rent using this agency again thanks to Amber.
5/5
GoogleReeds Rains Chester Le Street have provided a service second to none. All the staff played a big part with the sale of my house and the initial offer on the property was almost instant. Absolutely first class.
Many thanks Mark, it was our pleasure to help find you a buyer.
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