Reeds Rains Chester le Street reviews

★★★★★ 5/5

Google

The Chester-le-Street team are all not only professional but also friendly and helpful. Mark the manager will go above and beyond to help and support his customers. During these difficult times of lockdown and Covid it’s very reassuring to have them behind you and for these reasons l’m happy to recommend them. A great team! Don’t hesitate to put your trust in them. Thank you “A” TeamPositiveProfessionalism

T · 26 October 2021

★★★★★ 1/5

Trustpilot

My ex partner and children rented a…

My ex partner and children rented a house from this company (Morley Leeds branch) and how they passed a property to be deemed fit to advertise is beyond me.

Reids · 9 November 2025

★★★★★ 1/5

Trustpilot

I had an extremely unsatisfactory…

I had an extremely unsatisfactory experience during my stay in a property managed by this company in Leeds. They consistently ignored my requests for maintenance, addressing broken equipment, and heating issues. Each time I brought up these concerns, I was told that my requests would be forwarded to the landlord, and that was the end of it. It became evident that their approach appeared to prioritize the landlord's interests over those of the tenant.I had specifically requested direct contact with the landlord, but this request was consistently refused, which only exacerbated the situation.My overall experience with this company has been disheartening, and I felt that my concerns and needs as a tenant were not taken seriously or adequately addressed. This has left me with a sense of frustration and disappointment, and I would not recommend their services to others based on my experience.

Mike · 12 October 2023

★★★★★ 5/5

Trustpilot

THANK YOU!!

Just like to say a massive thank you to the girls In the acklam branch. Have been nothing but helpful even though I have hounded their branch on numerous calls, everyday of the week. And a special thanks to Chris for chasing things up, when really she shouldn’t of had to.

Caitlyn · 19 October 2021

★★★★★ 5/5

Trustpilot

Bangor ReedRains went…

All the staff in Bangor ReedRains went above and beyond for us at every stage of our property sale, huge thank you to them all especially Jonny, Keith, Lauren and Aimee. You are all fabulous - we are so grateful.

Deborah · 21 February 2023

★★★★★ 5/5

Trustpilot

Chris was very Helpful and keeps you up…

Chris was very Helpful and keeps you up to date all the time ..

C.J · 26 September 2024

★★★★★ 1/5

Trustpilot

Crossgates Branch

An update on my previous review as Reeds Rains did reach out to try and help, which was of course just a ploy to get me to remove my negative review. -We were served a section 21 notice due to not agreeing to a rent increase, despite not being contacted 2 months before the end of our tenancy with this information as stated in our paperwork.-Every time we reached out to Reeds Rains to help, we were told to speak directly to the landlord. The landlord never spoke directly back to us and all their correspondence was via Reeds Rains. The end of tenancy team at one point directly copy and pasted one of our emails to them and sent it to the landlord, a clear GDPR breach. -Upon leaving the property (early might I add, making it easier for the landlords who of course wanted to get it back on market at the higher rate ASAP), we waited a week for news of our deposit. Every other time we have left a property we have had our deposit returned within 2 weeks. Nothing came. -I chased the deposit, firstly with the branch as it's their details listed on the deposit certificate, who told me they do not deal with deposits so I would need to contact the end of lease team. - I contact the end of lease team. They told me at first to contact the branch. Then they promised me an update. After another few days of waiting I chased them up, they promised me an update by the end of the day. Nothing. -I leave a negative review online which of course wakes up the staff of the branch, one of them called me and promised to chase up the landlord and to give me an update by the following Monday. It's been two weeks now and of course, havn't heard a thing. This person had the cheek to tell me they can't take sides and have to protect both landlord and tenant, when this experience clearly shows they could not care less about tenants. So now i'm stuck having to claim via the deposit scheme who have an average timeframe of 2-3 months. To be left over 1k out of pocket for this long, after the expenses of having to move out so quickly, is causing a huge amount of stress for us. I will never go near Reeds Rains again and will be advising everyone I know to do the same.

Charlotte · 3 October 2023

★★★★★ 5/5

Trustpilot

I highly recommend Reeds Rains for selling a property

Reeds Rains were friendly yet professional throughout the process of selling my house. They stepped in and helped, when the solicitors were making a stressful situation even more stressful, and sorted things out so that I did manage to exchange and complete on the sale. I'm pretty sure that without Madeline and the rest of the team in the Gosforth office, I would still be trying to exchange contracts and could have easily lost the sale. Thank you all so much

Maggie · 2 October 2023

★★★★★ 4/5

Trustpilot

We are very satisfied with the help …

We are very satisfied with the help everyone gave us at reeds rains bridlington including miles. You are all very helpful & friendly staff. THANKYOU VERY MUCHFrom mr&mrs d Jubb

David · 23 September 2024

★★★★★ 5/5

Trustpilot

Martin and team sold my house

Martin, Fiona and the Ballyhackamore team informed me of the process, updated me along the way! Marketed and sold my house. Very happy with the service they offered.

Marc · 22 October 2024

★★★★★ 5/5

Trustpilot

Michelle Beaumont n team are very…

Michelle Beaumont n team are very helpful. From property viewing to price negotiation with the vendor, they have done a lot to get the things done.

Ms · 20 November 2024

★★★★★ 5/5

Trustpilot

Alison & Donna

Alison & Donna went above and beyond in securing our very first home. I honestly can not fault anything. They have both been so efficient in responding to emails and phone calls whenever i had a query to anything. Thank you so much ladies. You are both Superstars.

Nicky · 24 February 2022

★★★★★ 5/5

Trustpilot

Excellent service , prompt attention

I have always enjoyed dealing with Reeds Rains The staff at tge the Reddish branch are professional, friendly and helpful . Heather has always been excellent and on my last dealing I would like to give special thanks to Jane Swann who has gone the extra mile to help . Highly recommended. Adi Hammond

Adi · 8 January 2021

★★★★★ 5/5

Trustpilot

Always kept us informed of what was…

Always kept us informed of what was going on. When house was out on market plenty of viewings and sold quickly with no hassle.

Teresa · 18 December 2024

★★★★★ 4/5

Trustpilot

A Nice Letting Experiance

I am dealing with Katie Sales Manager at Rhyl branch. She is quite accessable as compare to other team memebers. However, I consider this branch far better than any other agent in the area.

Financial · 12 July 2024

★★★★★ 5/5

Trustpilot

Reeds Rains - Portishead, Bristol

Very good, very professional and attentive. It was third agent that we tried, and finally got a sale. Would recommend

Kerry · 21 January 2026

★★★★★ 5/5

Trustpilot

Excellent service from all at Reefs…

Excellent service from all at Reefs Rains Hazel Grove. Especially Dean and Nick.Thanks for making the sale so easy.

Chris · 22 June 2024

★★★★★ 5/5

Trustpilot

A pleasure to do business with.

A smooth re let of a property, much of which was down Niamh Titterington of Reeds Rains who kept us well informed, with timely actions and a friendly 'can do' attitude. When Niamh said she would do something, she did, in an approachable and professional manner.Thank you Niamh.

Tim · 10 February 2022

★★★★★ 5/5

Trustpilot

Hats off and thanks to Reeds Rains Rhyl

Reeds Rains Rhyl have supported our house move through the highs, lows and complications! The team have kept us informed every step of the way, pointed out our options and enabled us to make informed decisions. I am pleased to say we’re at the end of the process now and so excited to finally be selling and moving. Thank you to all at Reeds Rains Rhyl.

Jennie · 8 July 2024

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service . I have not found one person on reeds and rains to be polite rather extremely rude. I wish I didn’t even put 1 star in reviews . They deserve none. Absolutely unprofessional behaviour. Nobody should be treated the way I had been treated. What kind of self entitlement can possibly dictate such behaviour is beyond my comprehension.

Samira · 1 July 2022

★★★★★ 5/5

Trustpilot

Thanks to Ion at Reeds Rains Plaistow

Ion was very helpful to us every step of the process and helped us in every way he could, he was always available to us with any issues we had and to help us make sure we got the house we really wanted.Thanks again for everything that you’ve done for us!

Andreea · 1 August 2021

★★★★★ 5/5

Trustpilot

It was Joe and his team after a…

It was Joe and his team after a terrible start with the previous team cheers to Joe and his team Mr Mrs a bevis

Customer · 13 March 2024

★★★★★ 5/5

Trustpilot

Impressive service

Everyone at Reeds Rains has been so helpful in both sales and rental. I have dealt with Rebecca, Helen and Alex mostly and can’t fault them or praise them highly enough. Really impressive service!

Roger · 17 July 2023

★★★★★ 1/5

Trustpilot

We applied for a house to rent in…

We applied for a house to rent in Folkestone. The estate agent was not supportive and kept asking for additional document. Furthermore they were not willing to resolve the issue they thought has happened but kept blaming their third party. I am extremely disappointing by their support and response time. And the case is still ongoing for the past 2 weeks.

Arun · 22 June 2022